The Park Kolkata
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Infos rapides
Arrivée à partir de : | 14:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Commodités
Wi-Fi
Parking
Climatisation
Navette aéroport
Piscine
Salle de sport
The Park Kolkata : plus d'informations
The Park Kolkata
Le Park Kolkata est situé dans le centre-ville, sur la rue historique Park de Kolkata. Il dispose de 8 restaurants, d'un spa, d'une discothèque et de chambres luxueuses. Le bar Roxy vous propose des boissons rafraîchissantes.
Commentaires de 
Voyageur d'affaires
Commentaire : 12 août 2026
Good
In the reception saiba sarkar help me till the room and in the restaurant riya paul help me they are very good
Groupe
Commentaire : 13 août 2026
Good
The hotel environment was so good this has exceded my expection would like to visit again
Réponse de l'hôtel
Commentaire : 14 août 2026
Dear Guest,
Thank you for your wonderful feedback. We are delighted to know that you enjoyed the hotel environment and that we exceeded your expectations. We look forward to welcoming you back again soon.
Warm regards,
Area General Manager
Thank you for your wonderful feedback. We are delighted to know that you enjoyed the hotel environment and that we exceeded your expectations. We look forward to welcoming you back again soon.
Warm regards,
Area General Manager
Voyageur d'affaires
Commentaire : 7 juil. 2026
Date d'arrivée : juil. 2026
Pathetic 3rd grade hotel
I am extremely disappointed with the level of service provided during my stay. The reception staff appeared poorly trained, and there were multiple service failures caused by a lack of communication, attention to detail, and basic guest-handling skills.
Upon check-in, I was assigned a room that smelled strongly of smoke, had no view, and did not have a bathtub, despite my specific request for a clean, well-ventilated room with a good view. When I requested a room change, I was moved to another room that was even worse, with the same poor view and a non-functional room telephone.
When I called the reception to report these issues, the staff listened briefly and disconnected the call without providing any resolution or follow-up. This raises serious concerns about whether housekeeping and room inspections are conducted before rooms are allocated to guests, as both rooms had obvious issues that should have been identified beforehand.
The service failures continued throughout my stay. One evening, I clearly instructed IRD to provide a vegetarian grilled cheese sandwich for breakfast the following morning. However, the wrong sandwich was delivered. To make matters worse, when I requested the front desk to have it heated, I was informed that they could not heat a sandwich.
Later, when I ordered tea, I specifically requested that the charge be posted to my room. Despite having all my room details on record, I was asked to make payment at the time of delivery, as though I had ordered through a food delivery platform. As a long-stay guest, I expected a much more seamless and guest-focused experience.
The most frustrating incident occurred at night when I called reception to request a hard pillow. The receptionist repeatedly disconnected the call, forcing me to call multiple times to explain a very simple request. Eventually, housekeeping arrived with a pillow identical to the soft one already in the room. When I pointed out that it was not a hard pillow, I was told, “This is what we have.”
Throughout my stay, it felt as though no one genuinely cared about the guest experience. Requests were ignored, communication was poor, and service standards were consistently below expectations.
Overall, this was a highly disappointing experience. The service was unprofessional, the hotel operations appeared disorganized, and even the unpleasant odor at the reception entrance created a poor first impression. I expected significantly better standards and hospitality.
Upon check-in, I was assigned a room that smelled strongly of smoke, had no view, and did not have a bathtub, despite my specific request for a clean, well-ventilated room with a good view. When I requested a room change, I was moved to another room that was even worse, with the same poor view and a non-functional room telephone.
When I called the reception to report these issues, the staff listened briefly and disconnected the call without providing any resolution or follow-up. This raises serious concerns about whether housekeeping and room inspections are conducted before rooms are allocated to guests, as both rooms had obvious issues that should have been identified beforehand.
The service failures continued throughout my stay. One evening, I clearly instructed IRD to provide a vegetarian grilled cheese sandwich for breakfast the following morning. However, the wrong sandwich was delivered. To make matters worse, when I requested the front desk to have it heated, I was informed that they could not heat a sandwich.
Later, when I ordered tea, I specifically requested that the charge be posted to my room. Despite having all my room details on record, I was asked to make payment at the time of delivery, as though I had ordered through a food delivery platform. As a long-stay guest, I expected a much more seamless and guest-focused experience.
The most frustrating incident occurred at night when I called reception to request a hard pillow. The receptionist repeatedly disconnected the call, forcing me to call multiple times to explain a very simple request. Eventually, housekeeping arrived with a pillow identical to the soft one already in the room. When I pointed out that it was not a hard pillow, I was told, “This is what we have.”
Throughout my stay, it felt as though no one genuinely cared about the guest experience. Requests were ignored, communication was poor, and service standards were consistently below expectations.
Overall, this was a highly disappointing experience. The service was unprofessional, the hotel operations appeared disorganized, and even the unpleasant odor at the reception entrance created a poor first impression. I expected significantly better standards and hospitality.
Réponse de l'hôtel
Commentaire : 20 juil. 2026
Dear Guest,
Thank you for taking the time to share your detailed feedback. We sincerely regret the disappointment and inconvenience you experienced during your stay. We understand that the concerns you highlighted regarding room allocation, service coordination, and communication significantly impacted your overall experience, and we apologise for falling short of your expectations.
Your feedback regarding the interactions with our front office, housekeeping, and in-room dining teams has been shared with the respective departments for a detailed review and necessary corrective action. We are committed to strengthening our service standards and ensuring better attention to detail at every guest touchpoint.
We truly value your feedback and regret that we could not provide you with the seamless and personalised hospitality you deserved. We hope to have the opportunity to welcome you again and deliver the experience that reflects the true standards of The Park.
Warm regards,
Area General Manager
Thank you for taking the time to share your detailed feedback. We sincerely regret the disappointment and inconvenience you experienced during your stay. We understand that the concerns you highlighted regarding room allocation, service coordination, and communication significantly impacted your overall experience, and we apologise for falling short of your expectations.
Your feedback regarding the interactions with our front office, housekeeping, and in-room dining teams has been shared with the respective departments for a detailed review and necessary corrective action. We are committed to strengthening our service standards and ensuring better attention to detail at every guest touchpoint.
We truly value your feedback and regret that we could not provide you with the seamless and personalised hospitality you deserved. We hope to have the opportunity to welcome you again and deliver the experience that reflects the true standards of The Park.
Warm regards,
Area General Manager
Voyageur en solo
Commentaire : 10 août 2026
Nice
Good stay location was very good food was good I like it room was also good
Réponse de l'hôtel
Commentaire : 11 août 2026
Dear Guest,
Thank you for your kind feedback. We are delighted to know that you enjoyed our convenient location, food, and room. We look forward to welcoming you back soon.
Warm regards,
Area General Manager
Thank you for your kind feedback. We are delighted to know that you enjoyed our convenient location, food, and room. We look forward to welcoming you back soon.
Warm regards,
Area General Manager
Famille
Commentaire : 10 août 2026
Great Place to Stay
Park remains the place to stay in Kolkata, wonderful hospitality always.
Réponse de l'hôtel
Commentaire : 11 août 2026
Dear Guest,
Thank you for your wonderful feedback and for your continued trust in The Park. We are delighted to know that you enjoyed our hospitality. Your appreciation is truly encouraging for our team.
Warm regards,
Area General Manager
Thank you for your wonderful feedback and for your continued trust in The Park. We are delighted to know that you enjoyed our hospitality. Your appreciation is truly encouraging for our team.
Warm regards,
Area General Manager
Excellent emplacement
17, Park St, Taltala, Calcutta, 700016, Inde|1,24 km du centre-ville
Arrivée et départ
Arrivée à partir de :
14:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie interdits
Des lits supplémentaires sont disponibles moyennant des frais additionnels, selon la taille de la chambre.
The Park Kolkata : questions fréquentes
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