Canvas by Mitsis Petit Palais
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Infos rapides
Arrivée à partir de : | 14:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Commodités
Canvas by Mitsis Petit Palais : plus d'informations
Canvas by Mitsis Petit Palais
En choisissant Canvas by Mitsis Petit Palais, vous profiterez d'un séjour à Rhodes (Neochori), à 4 min à pied de Plage Elli et à moins de 1 min en voiture du site Port de Rhodes. Cet hôtel au bord de la plage se trouve à 11,3 km de Plage de Kallithéa et à 13,2 km de Plage de Faliraki. Vous devez absolument profiter des nombreuses infrastructures de loisirs qui incluent une piscine extérieure et un service de location de vélos. Cet hôtel propose également l'accès Wi-Fi à Internet gratuit, un service de garde d'enfants (en supplément) et une boutique de souvenirs/un kiosque à journaux. Vous profiterez de repas savoureux au restaurant de Canvas by Mitsis Petit Palais qui dispose également d'un snack bar/épicerie fine où vous pourrez faire vos achats. Détendez-vous devant un verre au bar en bord de piscine ou dans un des 2 bars/lounges de l'hébergement. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 10 h 30. Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Les 215 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision à écran plat. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Une salle de bain privée avec une baignoire est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau. License number: 1676Κ314Α0273500
Commentaire : 2 sept. 2026
Date d'arrivée : août 2026
Great hotel in the heart of Rhodes town.
Hotel building. It is important to recognise when booking this accommodation that this is a city hotel set in the heart of Rhodes town – it is not a beach facing hotel although the private beach is only a 10-minute walk away. The hotel faces onto the Mitsis Grand Hotel which is currently undergoing huge renovation and is due for completion in 2028. The Petit Palais is not a new building but kept in immaculate condition throughout.
Room. We were allocated a lovely room on the fourth floor overlooking the Grand Hotel but with a side sea view. The room was big with plenty of storage space, fridge, flat screen tv and air con. The king size bed was incredibly comfortable. The bathroom had an over-the-bath shower which was fine and the toiletries were of a very high standard. The room was cleaned daily with fresh towels provided.
Reception. 24-hour staff always friendly and ready to help with any questions you might have. Thanks to Julia, John, Ilias, Aldo and Alexandro.
Inside bar and area. There are two sections to the inside bar, a cosy and very comfortable seating and table area near to the bar and then an atrium area facing onto the road which attracts the sunshine. Drinks are served at the bar by an amazing team. Spirit alcohols are local although branded drinks can be purchased. There is a cocktail menu and from 4pm each day delicious cakes and teas are available in this area.
Restaurant. There is one restaurant offering a buffet style menu. The choice is very good providing a wide selection of both hot and cold food. I did hear one British person commenting on the variety of the food with not ever dish being to their taste. I do think it’s important to recognise that this hotel caters for several people from different countries who’s taste in food is vastly different from what the British eat. I believe that the hotel does an amazing job in trying to provide a balanced menu that caters for all the guests and I would defy anyone from not being able to find something that they would enjoy. There is always pasta and freshly made pizza at both lunchtime and dinner. The staff in the restaurant are incredible and cannot do enough to help. Thanks to Ersi, Fabiola, Alexandra and of course Nektarios on the pizza station.
Outdoor pool and bar. The hotel provides an enclosed area at the rear of the premises with a small pool, sunbeds and an elevated section with table seating and a bar. During the daytime you can enjoy freshly made crepes, hot dogs, skin-on-fries and popcorn as well as a fully stocked bar. Thanks to Michael, Vioteta and Komissa for such wonderful service. During the summer months evening entertainment is shown in this area.
However, and as many other guests have alluded to, is what makes this hotel so special are the amazing staff. All are so incredibly friendly and willing to help with many we now consider to be our friends and with whom we are in regular contact with. I want to express our very sincere thank to Margarita Kypraiou the Front Office Manager for all her help and support in arranging us airport transfers, a lovely room and being there for us throughout our stay and finally, our thanks to the hotel General Manager Mr Alex Chatziliamis again for his continued help and support. You sir, and your amazing team are a credit to the Mitsis group of companies and in doing so, wish you all well and look forward to seeing you all again in 2027.
Would I recommend this hotel? Without doubt but considering the description of the hotel, it’s location and the facilities it has to offer. If you are looking for a place to relax, enjoy great food with exemplary service but with the opportunity to explore Rhodes town and it’s surrounding areas then look no further – this hotel is perfect!
Réponse de l'hôtel
Commentaire : 2 sept. 2026
What a wonderful review! Thank you both so much for taking the time to share such detailed and heartfelt feedback.
It is truly special to honor us with your second visit to Petit Palais this year, and your commitment to our group over the years. Guests like you are a very important part of our hotel family, and knowing that you now consider many of our team members friends means more to us than we can say.
We are delighted that you enjoyed your room, its comfort and cleanliness, our restaurant and food variety, the freshly prepared pizzas and the pool area and entertainment. Your kind words about the diversity of our buffet are also greatly appreciated, as we always aim to offer a balanced selection for our international guests.
Thank you especially for recognizing Julia, John, Ilias, Aldo, Alexandro, Ersi, Fabiola, Alexandra, Nektarios, Michael, Violeta and Komissa. We will be delighted to share your wonderful comments with each of them.
And of course, on behalf of Margarita, thank you for your incredibly kind words about her care and support, and for your continued trust in our entire team. It is a genuine pleasure to welcome you both and to know that we have contributed to making your visits to Rhodes so enjoyable.
We are already looking forward to seeing you again in 2027! Until then, thank you once again for your loyalty, friendship and wonderful recommendation.
Commentaire : 3 sept. 2026
Date d'arrivée : août 2026
Exceptionally poor hygiene and health and safety
Réponse de l'hôtel
Commentaire : 4 sept. 2026
That said, we would like to clarify several points in your review, as some of the statements do not reflect our actual hygiene and safety practices.
We maintain strict hygiene, cleaning and food-safety protocols throughout the hotel, with regular cleaning and disinfection of guest areas and facilities. Hand-sanitiser stations are available throughout the property, including on all guest floors, in the lobby, outside the restaurant and in the gym, and these are checked and refilled regularly. If a dispenser is found to be empty at any particular moment, it is refilled by our team as part of our routine checks.
We also take reports of illness very seriously. With approximately 450–500 guests staying at the hotel, when an isolated case is reported, our team follows established procedures and provides the necessary support to the affected guest, while taking the appropriate additional hygiene and cleaning measures.
Regarding the wider gastroenteritis situation mentioned in your review, we are aware that gastrointestinal illnesses can circulate within tourist destinations and local communities, particularly during periods of increased travel. However, this is a broader regional issue and should not be interpreted as evidence of an issue originating at our hotel. We continuously monitor the situation and maintain our established food-safety and hygiene procedures accordingly.
We also find it important to clarify that it is not consistent with our procedures for a member of our team to tell a guest that we do not encourage hand sanitization. Our sanitizing points are provided precisely to encourage good hygiene practices, and our teams are instructed to support and promote appropriate hygiene measures.
We are pleased that you found our location convenient and that many of our team members were kind and helpful. We also appreciate that our team responded to your initial room concerns by arranging an alternative room.
As for the comments regarding the hotel's cleanliness, we regularly receive very positive feedback from guests regarding our cleaning standards, and cleanliness is an area we take very seriously. Naturally, we will always review any specific maintenance concerns raised by guests and address them where necessary.
We are sorry that your illness negatively affected your holiday, and we sincerely hope that your husband has now fully recovered. However, we do not believe it would be fair to suggest that the hotel disregards hygiene or health and safety. On the contrary, these are matters we take seriously every day and actively manage through established procedures and the continuous work of our team.
We respect that your experience was disappointing, but we also believe it is important that future readers have a balanced and accurate picture of the measures in place at the hotel.
Commentaire : 28 août 2026
Date d'arrivée : août 2026
Disappointing experience – not what I’d expect from a 4-star hotel
During our stay, I witnessed a cleaner cleaning the stair handrail using water from the mop bucket. This was particularly concerning as we were told by reception that there had been an “issue” within the hotel relating to sickness and diarrhoea. Unfortunately, all of our party ended up suffering with the same issue, which was extremely disappointing and had a huge impact on our holiday.
What concerned me further was what I witnessed in the restaurant/dining area. The waiters were serving water while wearing the same gloves they had been using to clear and clean tables and handle food waste, without changing them between tasks. Given that we had already been told about the “issue” in the hotel, I found this particularly concerning. You would expect much stricter hygiene procedures to be followed, especially during a situation where good hygiene practices should be a priority.
The general standard of cleanliness and maintenance was also not what I would expect from a 4-star hotel. The flooring was particularly disappointing, with areas that were damaged, cracked, lifting and showing gaps between the flooring. Nevertheless the CCTV being removed. Some of the edges also looked poorly finished. The seating also had visible staining which was in the dining area and the lobby/reception. I have attached the photos.
The pool area was another disappointment. The umbrellas are fixed, meaning you don’t really have the choice of sitting in the sun or moving into the shade when you want to. The pool wasn’t the cleanest. This was inconvenient, especially when spending time around the pool. I also witnessed the waiters dunking the plastic glasses in just running water without cleaning to standards or disinfecting them and serving drinks - again giving the “issue” in the hotel I was disgusted.
We also weren’t made aware by the provider that this is essentially a city hotel/“city stopper” I keep reading. This should have been made much clearer when booking, as it wasn’t what we were expecting when booking for an all inclusive hotel.
The room also had a lack of electrical sockets, making it difficult to charge or use multiple electrical items. For a 4-star hotel, I would expect there to be adequate access to plug sockets.
Overall, I would not personally rate this as a 4-star hotel based on our experience. The cleanliness, hygiene practices, condition of the flooring, general maintenance and facilities were below the standard I would expect from a 4-star property.
The fact that every member of our party became unwell made the experience even more disappointing. I appreciate that illness can happen on holiday and I cannot say what specifically caused it, but witnessing the hygiene practices in the hotel certainly did not give us confidence. Staffing weren’t overall helpful or approachable at times but not all.
Given the rating and price of the hotel, we expected a much higher standard and unfortunately would not choose to stay here again.
Réponse de l'hôtel
Commentaire : 29 août 2026
We would, however, like to clarify that while we are sorry that your party experienced illness, there is no evidence establishing that this was caused by the hotel, our food or our hygiene procedures. Food safety and hygiene are taken extremely seriously, with established procedures followed throughout our food and beverage operations.
We also cannot agree with the suggestion that the hotel is misrepresented or that our general hygiene standards are inadequate. Canvas by Mitsis Petit Palais is an established, medium-sized city hotel in the centre of Rhodes Town. It is not a newly built resort, and our property concept and location are clearly presented to guests. We understand that a city hotel may not meet the expectations of guests looking for a large resort-style property, but this does not mean that the hotel is misrepresented.
We take genuine maintenance observations seriously and continuously work on improvements. At the same time, we believe that isolated observations do not fairly reflect the overall standards of the hotel or the dedication of our team.
We respect your opinion and regret that the hotel did not meet your personal expectations. We remain committed to maintaining high standards of cleanliness, food safety and guest service.
Commentaire : 1 sept. 2026
Date d'arrivée : août 2026
❤️❤️❤️
The staff were incredibly kind and friendly, always with a smile on their faces and always ready to help whenever we needed anything. The hotel was very clean, the food was delicious and varied, and the entire team was simply amazing.
Our towels were changed every day, our room was cleaned regularly, and the fridge was always stocked with cold water. During meals, the staff were extremely attentive, always making sure our table was cleared and asking if we needed anything else to drink or if there was anything more they could bring us.
We would especially like to thank Stela, Despina, and Mrs. Zarra, who always welcomed us with a big smile and personally showed us to our table. Their kindness and attention made us feel truly special.
At the pool, we met another wonderful team — cheerful, energetic, funny, and always so friendly. A very special thank you to Violeta, Comisa, and Mike, who took such great care of our children. Thanks to Mike’s patience and dedication, our children managed to swim on their own after just three days!
We sincerely thank the entire team for making our holiday so memorable. ❤️ We wholeheartedly recommend this hotel and would be very happy to come back again!
Réponse de l'hôtel
Commentaire : 2 sept. 2026
It is wonderful to hear that you appreciated the cleanliness of the hotel, the daily housekeeping and towel changes, the fresh water in your room, as well as the variety and quality of our food. We are especially pleased that the attentive service during your meals contributed to such a positive experience.
A very special thank you for your kind words about Stela, Despina and Mrs. Zara. We will be delighted to share your compliments with them. We are equally happy to hear about your wonderful experience at the pool with Violeta, Komisa and Mike. Your story about your children learning to swim is particularly heartwarming, and we will certainly share your appreciation with Mike!
Your recommendation means a great deal to our entire team. We would be absolutely delighted to welcome you and your family back to Canvas by Mitsis Petit Palais for another memorable holiday.
Commentaire : 1 sept. 2026
Date d'arrivée : sept. 2026
10/10 would come back again
Réponse de l'hôtel
Commentaire : 2 sept. 2026
We are especially happy to read your lovely comments about Despina. It is wonderful to know that her presence and positive energy made your mealtimes even more enjoyable. We will be sure to share your kind words with her.
We are also pleased that you enjoyed the variety and quality of our food, as well as our convenient location close to the beach and the many shops in the surrounding area.
We look forward to welcoming you back to Canvas by Mitsis Petit Palais for another wonderful stay!
Excellent emplacement
Str. Griva 3, Rhodes, 85100, Grèce|0,88 km du centre-ville
Arrivée et départ
Arrivée à partir de :
14:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie interdits
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