Baan Bophut Beach Hotel Samui - SHA Extra Plus
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Infos rapides
Arrivée à partir de : | 14:00 |
|---|---|
Départ avant : | 12:00 |
Commodités
Wi-Fi
Parking
Climatisation
Navette aéroport
Piscine
Salle de sport
Baan Bophut Beach Hotel Samui - SHA Extra Plus : plus d'informations
Baan Bophut Beach Hotel Samui - SHA Extra Plus
Baan Bophut Beach Hotel is located directly on the beachfront and within Fisherman's Village in Ko Samui.
Commentaires de 
Couple
UK
Commentaire : 3 mai 2026
Date d'arrivée : avr. 2026
A lovely stay
We stayed at this hotel for 3 nights in a room on the 3rd floor with a fantastic sea view.
We booked directly with the hotel, and the communication was excellent.
The room is even better than it looks in the photos, a comfy bed, good air-con, a Dyson fan and a ceiling fan. A lot of thought has gone into providing a luxurious room with facilities for a truly, comfortable stay.
Whilst the beach is not as good as Chaweng, and the pool is small, I’d have no hesitation in recommending the hotel to others - its fab !!!
We booked directly with the hotel, and the communication was excellent.
The room is even better than it looks in the photos, a comfy bed, good air-con, a Dyson fan and a ceiling fan. A lot of thought has gone into providing a luxurious room with facilities for a truly, comfortable stay.
Whilst the beach is not as good as Chaweng, and the pool is small, I’d have no hesitation in recommending the hotel to others - its fab !!!
Réponse de l'hôtel
Commentaire : 4 mai 2026
We greatly appreciate the time you took to write a review. We are happy to read how much you enjoyed your stay, and especially the premium features of our room facilities. We are truly grateful that you can recommend the hotel, and we hope to see you again!
Famille
Commentaire : 6 juin 2026
Date d'arrivée : mai 2026
amazing to anger
When we arrived we thought wow amazing,
That turned to sadness and anger.
On our last day we discovered our British money had been stolen ,quite a considerable amount .
I reported this straight away, as the house keepers were the only people with authorised access I believe it was one of the staff .
It was investigated by head office but nothing could be done .
So my much needed holiday turned into a nightmare, with only thoughts of why would they do this ,I've also found reviews were at least 2 people think the house staff took money ,but again no proof.
That turned to sadness and anger.
On our last day we discovered our British money had been stolen ,quite a considerable amount .
I reported this straight away, as the house keepers were the only people with authorised access I believe it was one of the staff .
It was investigated by head office but nothing could be done .
So my much needed holiday turned into a nightmare, with only thoughts of why would they do this ,I've also found reviews were at least 2 people think the house staff took money ,but again no proof.
Réponse de l'hôtel
Commentaire : 8 juin 2026
Thank you for your review. We are genuinely sorry that your holiday ended with such disappointment and that this matter has caused you distress. However, for the benefit of future readers, we would like to clarify several points.
As discussed extensively during our correspondence following your stay, the money was reported missing only on the final day of your holiday. You explained that the cash had been kept in a handbag and a purse that had been left out unused in two separate bedrooms within the villa for several days, and that you were unable to identify a specific day on which it may have gone missing. The possible timeframe covering several days of the stay was a significant factor affecting our investigation. The information available to us did not allow us to determine when the money may have gone missing or link the reported loss to any specific villa entry or individual.
Following your report, we immediately reviewed the electronic door access records, housekeeping activity logs, entry durations and all CCTV footage of staff movements between your villa and the staff housekeeping room across the full timeframe you identified. We also answered a number of detailed follow-up questions from you regarding specific villa entries and CCTV records, and shared the findings of those reviews with you over the course of several emails.
Our review confirmed only authorised villa attendant access consistent with once daily normal servicing activity. We found no unauthorised access, no unusual entry patterns or durations, no unusual activity in CCTV footage, and no evidence allowing us to identify any individual as responsible for the loss you reported.
You also refer to two historical reviews on another platform. In both cases, the guests actually left very high 9/10 and 10/10 ratings for their stays. One of those guests specifically told us they were uncertain where the money may have gone missing during their wider travels around Koh Samui and wished only to mention it as part of their overall travel experience in their review, rather than attribute it to the hotel. That guest left the highest possible perfect 10.0 rating in their review. The other guest left a highly positive 9.0 review, stating only in the final sentence that they thought money may be missing, but never reported the matter during their stay, never contacted us afterwards and did not respond when invited to provide further information after we first became aware of the concern through their review. Neither situation resulted in evidence identifying theft at the hotel.
While we fully understand the distress this situation has caused you, after carefully reviewing all available information we were unable to find evidence in our thorough investigation to allow us to move forward with further action. For additional peace of mind, each bedroom within the villa is equipped with a large electronic safe suitable for passports, laptops, cash and other valuables. We regret that your holiday memories of Koh Samui were affected by this experience and wish you and your family all the very best.
As discussed extensively during our correspondence following your stay, the money was reported missing only on the final day of your holiday. You explained that the cash had been kept in a handbag and a purse that had been left out unused in two separate bedrooms within the villa for several days, and that you were unable to identify a specific day on which it may have gone missing. The possible timeframe covering several days of the stay was a significant factor affecting our investigation. The information available to us did not allow us to determine when the money may have gone missing or link the reported loss to any specific villa entry or individual.
Following your report, we immediately reviewed the electronic door access records, housekeeping activity logs, entry durations and all CCTV footage of staff movements between your villa and the staff housekeeping room across the full timeframe you identified. We also answered a number of detailed follow-up questions from you regarding specific villa entries and CCTV records, and shared the findings of those reviews with you over the course of several emails.
Our review confirmed only authorised villa attendant access consistent with once daily normal servicing activity. We found no unauthorised access, no unusual entry patterns or durations, no unusual activity in CCTV footage, and no evidence allowing us to identify any individual as responsible for the loss you reported.
You also refer to two historical reviews on another platform. In both cases, the guests actually left very high 9/10 and 10/10 ratings for their stays. One of those guests specifically told us they were uncertain where the money may have gone missing during their wider travels around Koh Samui and wished only to mention it as part of their overall travel experience in their review, rather than attribute it to the hotel. That guest left the highest possible perfect 10.0 rating in their review. The other guest left a highly positive 9.0 review, stating only in the final sentence that they thought money may be missing, but never reported the matter during their stay, never contacted us afterwards and did not respond when invited to provide further information after we first became aware of the concern through their review. Neither situation resulted in evidence identifying theft at the hotel.
While we fully understand the distress this situation has caused you, after carefully reviewing all available information we were unable to find evidence in our thorough investigation to allow us to move forward with further action. For additional peace of mind, each bedroom within the villa is equipped with a large electronic safe suitable for passports, laptops, cash and other valuables. We regret that your holiday memories of Koh Samui were affected by this experience and wish you and your family all the very best.
Famille
Commentaire : 21 juil. 2025
Date d'arrivée : juil. 2025
Nice spacy hotel
Very nice newly renovated hotel. Big, spacy apartments with a nice balcony or garden. The views are great and it is relatively quiet. The pool area is small but sufficient. The breakfast is quite ok, but rather cold when served. We tried three dishes in the restaurant, and have to say that the hotel needs a new chef.
Réponse de l'hôtel
Commentaire : 23 juil. 2025
Hello, thank you for taking the time to write a review. We're sorry that you were not able to leave a 5-star review, as every guest that has stayed in our hotel since we reopened after our full renovation has left a 5-star review on all rating websites. We strive to ensure that we exceed every guest's expectations. We're glad that you overall enjoyed your stay, but we have investigated with our management and team about the concerns you raised, and would like to include some information. Your villa attendant has explained that one time during your stay, they brought your room service breakfast to you but had to wait quite a long time for you to open the door and the food had gotten cold. We're sorry this occurred, and appreciate your understanding.
During your stay, you also dined at our restaurant once, and ordered 3 appetisers (no entrees), and you mentioned that the chicken satay portion size was too small. We valued your input, as we had just reopened the restaurant after our renovation and you were among the first patrons. We immediately changed the portion size by the next day to larger pieces of chicken for then on. Our restaurant has won Restaurant Guru's Recommended Award for several years in a row, and guests have usually complimented our cooks, so we hope you will give it another try if you are back in Samui.
Thank you for your feedback. We always use guest feedback to improve our services.
During your stay, you also dined at our restaurant once, and ordered 3 appetisers (no entrees), and you mentioned that the chicken satay portion size was too small. We valued your input, as we had just reopened the restaurant after our renovation and you were among the first patrons. We immediately changed the portion size by the next day to larger pieces of chicken for then on. Our restaurant has won Restaurant Guru's Recommended Award for several years in a row, and guests have usually complimented our cooks, so we hope you will give it another try if you are back in Samui.
Thank you for your feedback. We always use guest feedback to improve our services.
Couple
Commentaire : 28 juil. 2025
Date d'arrivée : juil. 2025
great place good location
We stayed for 10 days at the beginning of July in the premier penthouse and could not fault this Jem . Having holidayed on Samui for many years and having stayed in a few lovely places , this place was one of the best we have stayed in . Its at the quieter end of the street but only a few minutes walk to the bars and restaurants , staff were friendly , breakfast good , loved it so much we have booked a stay for next year already
Couple
Commentaire : 19 juil. 2025
Date d'arrivée : juin 2025
Dream retreat – small, fine and personal
A real feel-good place with heart
Ban Boput Beach Resort is a small gem on Koh Samui. Only five rooms, absolute tranquility and fantastic views of the sea.
The team – especially Sky – is incredibly attentive and friendly.
Breakfast is served in the room / private terrace - just fantastic.
In addition, there is a fully equipped gym on three floors which leaves nothing to be desired and is better than in many large hotels.
The location is wonderfully quiet at the end of Fishermanns village , but still central enough to reach everything within walking distance.
Ban Boput Beach Resort is a small gem on Koh Samui. Only five rooms, absolute tranquility and fantastic views of the sea.
The team – especially Sky – is incredibly attentive and friendly.
Breakfast is served in the room / private terrace - just fantastic.
In addition, there is a fully equipped gym on three floors which leaves nothing to be desired and is better than in many large hotels.
The location is wonderfully quiet at the end of Fishermanns village , but still central enough to reach everything within walking distance.
Excellent emplacement
6/9 Moo 1 Fisherman’s Village Koh Samui Suratthani, Surat Thani, 84320, Thaïlande|90,62 km du centre-ville
Arrivée et départ
Arrivée à partir de :
14:00
Départ avant :
12:00
Bon à savoir
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
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