Starling Hotel Lausanne
+ 112
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Infos rapides
Arrivée à partir de : | 15:00 |
|---|---|
Départ avant : | 11:00 |
Animaux de compagnie | Animaux de compagnie acceptés moyennant supplément |
Commodités
Wi-Fi
Parking
Climatisation
Navette aéroport
Salle de sport
Réception 24h/24
Starling Hotel Lausanne : avis
Commentaires de 
Voyageur anonyme
Commentaire : 8 juil. 2026
Date d'arrivée : mai 2026
Have stayed here several times and it is always a pleasure
Voyageur anonyme
Commentaire : 12 avr. 2026
Date d'arrivée : avr. 2026
This stay was frustrating and fell well below expectations. Before arrival, there was a serious issue with our prepaid booking not being properly recognized, creating unnecessary stress and uncertainty at the outset of the visit.
Once on site, the overall level of organization and service was poor. Breakfast service on several mornings was uncomfortable, and service interactions lacked professionalism. Additionally, confusion during a dinner order further reflected a lack of attention to detail.
Overall, the experience felt disorganized and disappointing. The standard of service was noticeably lower than expected and did not align with what we had previously experienced at this property.
Once on site, the overall level of organization and service was poor. Breakfast service on several mornings was uncomfortable, and service interactions lacked professionalism. Additionally, confusion during a dinner order further reflected a lack of attention to detail.
Overall, the experience felt disorganized and disappointing. The standard of service was noticeably lower than expected and did not align with what we had previously experienced at this property.
Voyageur anonyme
Commentaire : 14 mai 2026
Date d'arrivée : mai 2026
Great area in St Sulpice safe walkable great waterfront restaurants
Voyageur d'affaires
Commentaire : 29 janv. 2026
Date d'arrivée : janv. 2026
Great hotel but cold room
Room was very cold and took long time to heat up. Other than that the hotel was very nice and clean. Location was also good.
Famille
UK
Commentaire : 9 janv. 2026
Date d'arrivée : déc. 2025
Disappointing.
We booked two business rooms and a junior suite for five nights over Christmas. When booking I requested that the sofa bed in the suite should be made up, and I confirmed this request by international phone call the day before our arrival. Upon arriving it had not been made up. The very helpful lady manning Reception had to leave her post to make it up. The suite has a door between the bedroom and lounge area (where the second bed is located). If this door is closed for overnight privacy the hotel's weird heating system blows warm air into the bedroom bur extracts air from the lounge, with the result that one room becomes far too hot and the other far too cold. No fun in mid-winter. The washbasin in the suite didn't hold water. In spite of almost every notice in the hotel being in French and English the television, which had around 60 channels, had no entertainment channels in English. The guide to hotel services was only eventually found on the TV after searching through a tortuous menu. In a suite sold as suitable for up to four people there was only one small rail for clothes, one shelf, and no suitcase storage area. Worst of all, our teenage grandson was taking a shower in his business room when faces and other excrement came up through the drain. Luckily, we had adjacent rooms that he could use, but there is clearly a very serious defect in the design and/or maintenance of the building drainage arrangements. This incident was reported to Reception, but no apology or compensation was offered by Management, as would immediately have happened in a well-run hotel. On the plus side, all the staff we encountered did their best to be helpful, and the housekeepers did a great job at maintaining the rooms in a spotless condition.
Réponse de l'hôtel
Commentaire : 23 janv. 2026
Dear Guest,
Thank you for sharing your feedback. We are sincerely sorry for the inconveniences you experienced during your stay and regret that it did not fully meet your expectations.
Please accept our apologies for the sofa bed not being prepared upon arrival and for the discomfort related to the heating system in the Junior Suite. Your comments have been shared with the relevant teams.
Regarding the incident reported in your grandson’s room, we fully understand how upsetting this must have been. Following your report, our team immediately inspected the plumbing in the rooms concerned. No defects were identified, and unfortunately, we were unable to determine the cause. We would nevertheless like to reassure you that such a situation cannot technically originate from the shower drainage system. Given the unclear nature of the incident, we acknowledge that this was a very unpleasant situation.
We would like to thank you for your kind words about our staff and housekeeping team, whose efforts we truly appreciate.
Thank you again for your feedback, which helps us continue to improve our services.
Best regards,
The Management Team
Thank you for sharing your feedback. We are sincerely sorry for the inconveniences you experienced during your stay and regret that it did not fully meet your expectations.
Please accept our apologies for the sofa bed not being prepared upon arrival and for the discomfort related to the heating system in the Junior Suite. Your comments have been shared with the relevant teams.
Regarding the incident reported in your grandson’s room, we fully understand how upsetting this must have been. Following your report, our team immediately inspected the plumbing in the rooms concerned. No defects were identified, and unfortunately, we were unable to determine the cause. We would nevertheless like to reassure you that such a situation cannot technically originate from the shower drainage system. Given the unclear nature of the incident, we acknowledge that this was a very unpleasant situation.
We would like to thank you for your kind words about our staff and housekeeping team, whose efforts we truly appreciate.
Thank you again for your feedback, which helps us continue to improve our services.
Best regards,
The Management Team
Explorer la région
Rte Cantonale 31, Saint-Sulpice, 1025, Suisse|0,98 km du centre-ville
Bon à savoir
Animaux de compagnie acceptés moyennant supplément
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
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