Hunas Falls Hotel
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Infos rapides
Arrivée à partir de : | 14:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Commodités
Hunas Falls Hotel : plus d'informations
Hunas Falls Hotel
Ce complexe touristique très pratique pour les familles se trouve à 0,5 km de Central Highlands of Sri Lanka et à 2,1 km de Hunasfalls Waterfall. Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. Si vous mettez la détente avant toute autre chose, n'hésitez pas à profiter des nombreuses infrastructures de loisirs proposées par l'hébergement et qui incluent notamment une piscine extérieure, un court de tennis extérieur et un service de location de vélos. Ce complexe touristique propose également l'accès Wi-Fi à Internet gratuit, un service de garde d'enfants (en supplément) et une salle de jeux vidéo. Prenez un délicieux repas au restaurant et comblez tous vos petits creux en profitant du service d'étage 24 h/24 proposé par ce complexe touristique. Pour bien finir la journée, vous trouverez sur place un bar / salon. Un petit déjeuner buffet est servi tous les jours de 07 h 00 à 10 h 00 moyennant un supplément. Les équipements et services proposés incluent un centre d'affaires ouvert 24 h/24, un service d'arrivée express et un service de départ express. Les espaces événements de ce complexe touristique comprennent un centre de conférence et une salle de réunion. En échange d'un supplément, vous pouvez profiter des services d'une navette vers et depuis l'aéroport. De plus un parking avec voiturier se trouve dans l'enceinte de l'hébergement. Avec un ameublement personnalisé, les 31 chambres de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision LCD. Les chambres sont dotées d'un balcon ou un patio. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Une salle de bain privée avec une baignoire et une douche séparées est à votre disposition. Vous y trouvez également un pommeau de douche à « effet pluie » et des articles de toilette de luxe.
Commentaire : 16 janv. 2026
Date d'arrivée : août 2025
The Canadian Gem
Commentaire : 29 août 2026
Date d'arrivée : avr. 2026
Disappointing Customer Handling Despite a Wonderful Hotel Experience
The matter began when I contacted the hotel regarding a published credit card promotion. I had already made the full payment without receiving the applicable promotional benefit, and I was simply inquiring whether there was any possible option available. I fully understand and accept that the hotel may have policies that prevent refunds or retrospective discounts. My concern, therefore, is not primarily about the financial outcome, but about the manner in which I was treated during the conversation.
What was particularly concerning was that the Marketing Manager appeared initially to be unaware that the promotional period had already ended. Only after a lengthy and unnecessary discussion was this clarified. For a person responsible for marketing and promotions, being fully aware of the hotel’s current and recently concluded campaigns should be a basic professional requirement. The lack of clarity and knowledge regarding the promotion unnecessarily prolonged the conversation.
More importantly, the tone and manner of communication towards a guest were extremely disappointing. Rather than handling the situation calmly, professionally and with an understanding of customer concerns, the conversation became unnecessarily confrontational and personal. A customer who makes an inquiry should be able to expect respectful communication, even when the answer to the request is ultimately “no”.
Some of the subsequent messages were particularly inappropriate and reflected a lack of professionalism expected in the hospitality industry. The conversation should have been handled with maturity, courtesy and a genuine effort to preserve the customer relationship rather than turning it into a personal argument.
Another concerning incident was when I asked for the Marketing Manager’s name so that I could address him properly. Instead, he shared his NIC number as part of identifying himself. This raised further concerns regarding his understanding of professional communication and the handling of sensitive personal information, as such information should not be unnecessarily shared in a customer conversation.
I also raised my concerns with the General Manager, who kindly indicated that he would contact me after my stay to discuss the matter further. Unfortunately, I did not receive the promised follow-up. This was disappointing and created the impression that customer feedback and concerns are not followed through at the level one would expect from a hospitality establishment.
That said, I would like to be fair and recognise the positive aspects of my stay. The hotel’s atmosphere, natural surroundings and overall environment were absolutely beautiful and provided a wonderful experience. More importantly, the staff physically serving guests at the hotel were excellent. The chef and restaurant team, in particular, delivered a very good level of service and demonstrated genuine care and hospitality.
This is why the experience is particularly disappointing. The hotel has a wonderful location and capable operational staff who clearly understand the importance of serving and caring for guests. However, the customer-facing communication and follow-up at the management and marketing level require serious improvement.
Hospitality is not only about a beautiful property, good food or excellent service during the stay. It is also about how concerns are handled when something goes wrong. A respectful conversation, proper knowledge of promotional campaigns and a genuine commitment to following up on guest concerns are essential to building a sustainable service culture.
I sincerely hope the management will take this feedback constructively and use it as an opportunity to improve the customer experience.
Commentaire : 27 août 2026
Date d'arrivée : août 2026
Nice Place and Great Trail
The location is simply spectacular. Surrounded by mountains, lush greenery and beautiful gardens, the hotel is a wonderful place to disconnect, relax and enjoy the incredible nature of Sri Lanka. The peaceful atmosphere and breathtaking views made our stay truly special.
One of the highlights of our visit was the trail we did with Sachinda, the hotel’s naturalist. He was fantastic from beginning to end. His knowledge of the local nature and wildlife was impressive, but what we appreciated most was his passion and genuine respect for the environment.
Sachinda made the trail much more than just a walk. He explained the different plants, birds and wildlife we encountered and was incredibly patient, attentive and enthusiastic throughout the experience. He also made sure that we were comfortable and safe at all times.
It was a wonderful way to discover the natural beauty surrounding Hunas Falls, and we would highly recommend doing one of the guided trails with Sachinda if you stay at the hotel.
We also loved the warm and friendly service, the beautiful surroundings and the peaceful atmosphere of the hotel. It is a place where you can really slow down and enjoy the moment.
Thank you to all the team at Hunas Falls Hotel, and especially to Sachinda, for making our stay such a memorable part of our Sri Lankan adventure.
We would happily come back and highly recommend Hunas Falls Hotel to anyone looking for a special, peaceful and nature-filled experience in Sri Lanka. ❤️
Commentaire : 15 févr. 2026
Date d'arrivée : févr. 2026
Great nature, comfortable hotel
Great clean rooms
Pleasantly small, only 3q rooms
Pool very small
Great nature
Delicious food
Hotel offers interesting walks with biologists...highly recommended
LK
Commentaire : 31 juil. 2026
Date d'arrivée : juil. 2026
brathtaking & peaceful sorrouding
Excellent emplacement
Elkaduwa, Matale, 20000, Sri Lanka|10,89 km du centre-ville
Arrivée et départ
Arrivée à partir de :
14:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie interdits
Des lits supplémentaires sont disponibles moyennant des frais additionnels, selon la taille de la chambre.