Ascott Orchard Singapore
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Infos rapides
Arrivée à partir de : | 15:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Commodités
Wi-Fi
Climatisation
Navette aéroport
Piscine
Salle de sport
Réception 24h/24
Ascott Orchard Singapore : plus d'informations
Ascott Orchard Singapore
Stratégiquement situé dans le quartier animé d'Orchard, l'Ascott Orchard Singapore, qui a réouvert, est l'établissement phare de la compagnie The Ascott Limited.
Commentaires de 
Voyageur anonyme
Commentaire : 5 juil. 2026
Date d'arrivée : févr. 2026
Nice long stay at the Ascott due to a medical procedure. Very near Mt Elizabeth Orchard.
Walkway was a nice touch due to rainy days in Singapore.
Everyday cleaning and servicing was good too and kitchen was nice and efficient. Dishwasher was a big plus!
A bit dated but everything works.
Walkway was a nice touch due to rainy days in Singapore.
Everyday cleaning and servicing was good too and kitchen was nice and efficient. Dishwasher was a big plus!
A bit dated but everything works.
Famille
Commentaire : 18 août 2026
Recommended! Good stay for long stay
Very good place to stay.
Staff are amazing.
Lost stay recommended
Staff are amazing.
Lost stay recommended
Réponse de l'hôtel
Commentaire : 18 août 2026
Dear Jr G,
Greetings from Ascott Orchard Singapore.
Thank you for choosing to stay with us and for taking the time to share your wonderful feedback.
We are delighted you and your lovely family had an enjoyable stay with us.
We are indeed thrilled to know that you found our serviced residence to be an excellent choice for your long stay. It is especially rewarding to learn that the comfort and overall experience met your expectations. Designed with extended-stay guests in mind, our spacious living environment and thoughtfully curated amenities allow guests to enjoy the convenience of a private residence while feeling completely at home. Many guests share that having the space and flexibility to relax, unwind, and settle into their own routine enhances their stay, making it both comfortable and memorable.
We truly appreciate your kind compliments for our team’s service. Delivering warm, attentive, and personalised service is something we take great pride in, and it is truly rewarding to know that our associates made a positive impression on your stay. We will be delighted to share your encouraging comments with them as recognition of their dedication and commitment to creating memorable guest experiences. Thank you for fuelling everyone’s passion to serve!
All of us are truly grateful for your high recommendation for our serviced residence. This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our residence and services would be personal experiences and recommendations from guests who have stayed with us, and we truly thank you for your kindness!
It has been our great pleasure and privilege to have been of service to you and your lovely family, and we truly hope Ascott Orchard Singapore remains as your choice accommodation whenever you are back in Singapore.
We earnestly look forward to welcoming your lovely family and you back.
We are at your service, and we wish you well.
Kind regards,
The management of Ascott Orchard Singapore
Greetings from Ascott Orchard Singapore.
Thank you for choosing to stay with us and for taking the time to share your wonderful feedback.
We are delighted you and your lovely family had an enjoyable stay with us.
We are indeed thrilled to know that you found our serviced residence to be an excellent choice for your long stay. It is especially rewarding to learn that the comfort and overall experience met your expectations. Designed with extended-stay guests in mind, our spacious living environment and thoughtfully curated amenities allow guests to enjoy the convenience of a private residence while feeling completely at home. Many guests share that having the space and flexibility to relax, unwind, and settle into their own routine enhances their stay, making it both comfortable and memorable.
We truly appreciate your kind compliments for our team’s service. Delivering warm, attentive, and personalised service is something we take great pride in, and it is truly rewarding to know that our associates made a positive impression on your stay. We will be delighted to share your encouraging comments with them as recognition of their dedication and commitment to creating memorable guest experiences. Thank you for fuelling everyone’s passion to serve!
All of us are truly grateful for your high recommendation for our serviced residence. This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our residence and services would be personal experiences and recommendations from guests who have stayed with us, and we truly thank you for your kindness!
It has been our great pleasure and privilege to have been of service to you and your lovely family, and we truly hope Ascott Orchard Singapore remains as your choice accommodation whenever you are back in Singapore.
We earnestly look forward to welcoming your lovely family and you back.
We are at your service, and we wish you well.
Kind regards,
The management of Ascott Orchard Singapore
Voyageur d'affaires
SG
Commentaire : 25 mars 2026
Date d'arrivée : oct. 2025
A favorite but that signature scent…
I love the Ascott brand and have stayed at their properties around the world, including a recent stay at the Ascott Orchard. However, their signature scent, which is sprayed in lobbies and rooms, can be difficult to take. I implore the Ascott to reconsider these perfumed sprays. Most people won’t have visible reactions like migraines, nausea or congestion, but the effect isn’t necessarily benign even if it is invisible, particularly if the sprays are not phthalate-free. The same can be said about the effect of cigarette smoke, which is now widely known to be harmful even if most people don’t experience immediate physical reactions. I understand the marketing play when it comes to signature scents, but in the interest of health and comfort, perhaps some rooms can be designated hypoallergenic rooms.
I appreciate the ease and hospitality the Ascott has delivered on for many years, and I hope that I can return to a less scented experience in the future.
I appreciate the ease and hospitality the Ascott has delivered on for many years, and I hope that I can return to a less scented experience in the future.
Réponse de l'hôtel
Commentaire : 25 mars 2026
Dear travelaux,
Greetings from Ascott Orchard Singapore.
Thank you for your continued trust and valued support for The Ascott brand of serviced residence, as well as for choosing to stay with us during your recent business trip to our city-state. It is always a pleasure to welcome a guest who is so familiar with our properties around the world.
We truly appreciate you taking the time to share your thoughtful and candid feedback regarding our signature scent. Please accept our sincere apologies for any discomfort this may have caused during your stay. Your concerns regarding the potential effects of perfumed sprays, including sensitivities and overall well-being, are taken very seriously.
Please be assured that your feedback will be shared with the relevant teams for careful review. Your suggestion on considering hypoallergenic room options is well noted, and we will take this into account as we continuously explore ways to enhance the comfort and experience of all our guests.
Thank you once again for your valuable insights and for your continued loyalty to our brand. We sincerely hope to have the opportunity to welcome you again for a more comfortable and enjoyable stay.
We are at your service and we wish you well.
Kind regards,
The management of Ascott Orchard Singapore
Greetings from Ascott Orchard Singapore.
Thank you for your continued trust and valued support for The Ascott brand of serviced residence, as well as for choosing to stay with us during your recent business trip to our city-state. It is always a pleasure to welcome a guest who is so familiar with our properties around the world.
We truly appreciate you taking the time to share your thoughtful and candid feedback regarding our signature scent. Please accept our sincere apologies for any discomfort this may have caused during your stay. Your concerns regarding the potential effects of perfumed sprays, including sensitivities and overall well-being, are taken very seriously.
Please be assured that your feedback will be shared with the relevant teams for careful review. Your suggestion on considering hypoallergenic room options is well noted, and we will take this into account as we continuously explore ways to enhance the comfort and experience of all our guests.
Thank you once again for your valuable insights and for your continued loyalty to our brand. We sincerely hope to have the opportunity to welcome you again for a more comfortable and enjoyable stay.
We are at your service and we wish you well.
Kind regards,
The management of Ascott Orchard Singapore
Voyageur anonyme
Commentaire : 11 mars 2026
Date d'arrivée : mars 2026
Room was reasonably sized and equipped with amenities (wish there was a microwave option and the TWG and Bacha coffees were a plus!). We traveled as a family with infant and staff were super attentive and friendly. Location was perfect close to all the main shops at Orchard.
Famille
FR
Commentaire : 26 févr. 2026
Date d'arrivée : févr. 2026
Ascott Orchad Singapore
Decent apartment. However if you want to cook, forgotten! 2 plates, and 2 small plates, no dishwasher product, no toaster, a request to have one, 45 minutes. No double bed, only a double bed. My son, 15 years old, was stuck in the room to change it by the pool, they took over 15 minutes after my son set the alarm to arrive. I unlocked the door myself from the outside. Interestingly, you have quick access from inside the hotel, to the mall, and shopping there. A beautiful gym, and a beautiful swimming pool/pool, very appreciable.
Réponse de l'hôtel
Commentaire : 26 févr. 2026
Dear ML.
Greetings from Ascott Orchard Singapore.
Thank you very much for taking the time to share your detailed feedback while you are still in residence with us.
All of us are especially grateful for your support as a revered Ascott Star Rewards member and for choosing to book your 7-night stay directly via our brand website. Your trust in our brand means a great deal to us.
We truly appreciate the opportunity to understand your experience, and we regret that certain aspects of your stay did not fully meet your expectations. As guest satisfaction and experience are of the utmost priority to us, we would like to take this opportunity to address your feedback below.
We sincerely apologise for the disappointment regarding the bedding configuration of our one-bedroom Deluxe suite. As we understand that bedding preferences are an important aspect of our guests’ comfort, the specific configuration for each suite category is indicated on our brand website under “See Room Details,” so that guests may select the option that best meets their stay requirements. Nonetheless, we are glad that our team was able to arrange an extra bed for your son to ensure both of you are more comfortably accommodated.
Please also accept our apologies for the inconvenience and disappointment caused by the initial cutlery and crockery inventory in your apartment, as well as for our team’s response to your request for a toaster. We would like to explain that our suites are stocked with a standard inventory based on the suite type and intended occupancy; however, we are always most happy to provide additional cutlery, crockery and cookware upon request. Please be advised as your stay experience is important to us, a member of our Resident Service team will be reaching out to you to better understand your needs and to ensure that any additional items required for the remainder of your stay are promptly arranged.
With regard to the toaster, we understand that you contacted our team before 9:00 AM. As our Housekeeping team’s operational hours commence at 9:00 AM, the appliance was delivered shortly after the team began their shift. We seek your kind understanding in this matter and apologise for the wait you experienced.
Most importantly, we are truly sorry for the distress caused when your son found himself locked inside the pool changing room. We understand how worrying this must have been for you.
We would like to share that upon receiving the distress alarm notification, our Security team immediately informed our Engineering team, who proceeded straight to the pool area. We understand that you were able to unlock the door from the exterior by the time our team members arrived. A thorough check of the locking mechanism and door was subsequently carried out, and no fault was detected. Nevertheless, we take such matters very seriously and deeply regret the anxiety caused.
We are heartened to know that you appreciate the convenient link bridge access to Paragon mall, as well as our gym and swimming pool facilities. It is always encouraging to learn that these aspects of our serviced residence have enhanced your stay.
Your comfort and peace of mind are very important to us. As you continue your stay, we invite you to contact our Resident Service team at any time should you and your son need assistance or have any questions. We would be truly delighted to support you and ensure that the rest of your stay with us is a pleasant and memorable one.
We are at your service, and we wish both of you well.
Kind regards,
The management of Ascott Orchard Singapore
Greetings from Ascott Orchard Singapore.
Thank you very much for taking the time to share your detailed feedback while you are still in residence with us.
All of us are especially grateful for your support as a revered Ascott Star Rewards member and for choosing to book your 7-night stay directly via our brand website. Your trust in our brand means a great deal to us.
We truly appreciate the opportunity to understand your experience, and we regret that certain aspects of your stay did not fully meet your expectations. As guest satisfaction and experience are of the utmost priority to us, we would like to take this opportunity to address your feedback below.
We sincerely apologise for the disappointment regarding the bedding configuration of our one-bedroom Deluxe suite. As we understand that bedding preferences are an important aspect of our guests’ comfort, the specific configuration for each suite category is indicated on our brand website under “See Room Details,” so that guests may select the option that best meets their stay requirements. Nonetheless, we are glad that our team was able to arrange an extra bed for your son to ensure both of you are more comfortably accommodated.
Please also accept our apologies for the inconvenience and disappointment caused by the initial cutlery and crockery inventory in your apartment, as well as for our team’s response to your request for a toaster. We would like to explain that our suites are stocked with a standard inventory based on the suite type and intended occupancy; however, we are always most happy to provide additional cutlery, crockery and cookware upon request. Please be advised as your stay experience is important to us, a member of our Resident Service team will be reaching out to you to better understand your needs and to ensure that any additional items required for the remainder of your stay are promptly arranged.
With regard to the toaster, we understand that you contacted our team before 9:00 AM. As our Housekeeping team’s operational hours commence at 9:00 AM, the appliance was delivered shortly after the team began their shift. We seek your kind understanding in this matter and apologise for the wait you experienced.
Most importantly, we are truly sorry for the distress caused when your son found himself locked inside the pool changing room. We understand how worrying this must have been for you.
We would like to share that upon receiving the distress alarm notification, our Security team immediately informed our Engineering team, who proceeded straight to the pool area. We understand that you were able to unlock the door from the exterior by the time our team members arrived. A thorough check of the locking mechanism and door was subsequently carried out, and no fault was detected. Nevertheless, we take such matters very seriously and deeply regret the anxiety caused.
We are heartened to know that you appreciate the convenient link bridge access to Paragon mall, as well as our gym and swimming pool facilities. It is always encouraging to learn that these aspects of our serviced residence have enhanced your stay.
Your comfort and peace of mind are very important to us. As you continue your stay, we invite you to contact our Resident Service team at any time should you and your son need assistance or have any questions. We would be truly delighted to support you and ensure that the rest of your stay with us is a pleasant and memorable one.
We are at your service, and we wish both of you well.
Kind regards,
The management of Ascott Orchard Singapore
Excellent emplacement
11 Cairnhill Road, Cairnhill, Orchard Road, River Valley, Singapour, 229724, Singapour|1,48 km du centre-ville
Arrivée et départ
Arrivée à partir de :
15:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie interdits
Des lits supplémentaires sont disponibles moyennant des frais additionnels, selon la taille de la chambre.
Ascott Orchard Singapore : questions fréquentes
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