Kigali Serena Hotel
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Infos rapides
Arrivée à partir de : | 12:00 |
|---|---|
Départ avant : | 10:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Commodités
Kigali Serena Hotel : plus d'informations
Kigali Serena Hotel
Kigali Serena Hotel profite d'un emplacement privilégié en plein cœur de Kigali, à moins de 5 minutes en voiture de Centre commercial Union Trade Center et Musée d'Histoire Naturelle Kandt. Cet hôtel de luxe se trouve à 2,7 km de Club Rafiki et à 3,5 km de Ryi’nyamirambo Market. Prenez soin de vous en profitant des massages, des soins corporels et des soins du visage qui vous sont proposés dans l'enceinte de l'hébergement. Profitez des nombreuses infrastructures de loisirs offertes par l'hébergement et qui comprennent notamment une piscine extérieure, un sauna et un centre de fitness. Cet hôtel propose également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service de garde d'enfants (en supplément). Tout est prévu sur place pour régaler vos papilles ! Ne manquez pas la cuisine généreuse de The Milima Restaurant, le restaurant de cet hôtel qui propose le déjeuner et le dîner. Si vous préférez le confort de votre chambre, vous pourrez compter sur un service d'étage 24 h/24 très pratique. Et pour les petits creux, vous trouverez également sur place un café. Si vous avez envie de vous détendre devant un petit verre, pas de panique, l'hébergement abrite un bar / salon et un bar en bord de piscine. Les équipements et services proposés incluent un centre d'affaires ouvert 24 h/24, un service de location de limousines/berlines et un service d'arrivée express. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (24 h/24) et un parking gratuit se trouve dans l'enceinte de l'hébergement. Les 148 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un minibar. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par satellite. Une salle de bain privée avec un ensemble douche/baignoire est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un bidet. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
US
Commentaire : 29 mars 2026
Date d'arrivée : mars 2026
Above and Beyond!
Service was exceptional!
Honorable mention: Grace; Brian and Ramson. They were all represented the Serena beautifully!
Thank you for a wonderful visit!
Réponse de l'hôtel
Commentaire : 30 mars 2026
We are truly delighted to hear that you enjoyed our rooms and found the service exceptional. Your special recognition of Grace, Brian, and Ramson is greatly appreciated they will be thrilled to know they made such a positive impression and represented Serena so well.
It was our pleasure to host you, and we are grateful for your kind words. We look forward to welcoming you back for another wonderful visit in the near future.
Commentaire : 23 août 2026
Date d'arrivée : août 2026
US
Commentaire : 5 avr. 2026
Date d'arrivée : févr. 2026
good hotel in Kigali
The hotel had a very nice pool area, the pool was unheated but surrounded by trees and lounge chairs...a tropical air ...
The buffet breakfast was very good ,many options and was included in the stay.
We ate dinner at the hotel, which was just ok...when we wanted to try the buffet the restaurant was closed for the evening..so we opted for the bar/lounge .
The room was ok, I did notice broken wiring , in the bathroom, broken lamps that were on the wall and stained rugs. The room was clean , so that counted for a lot to me.
The bathroom shower was good, hot water, nice towels ...the staff was very accommodating.
We mostly stayed at the hotel since we were not in an area that was close to to any restaurants and we did not want to start looking for food...I did read that Kigali has a thriving culinary scene and was sorry that we did not try to discover it.
Réponse de l'hôtel
Commentaire : 8 avr. 2026
We are delighted to know that you and your husband enjoyed several aspects of your stay, particularly our pool area, breakfast selection, and the warm hospitality of our team. It is wonderful to hear that you found the surroundings relaxing and appreciated the cleanliness of your room as well as the comfort provided.
At the same time, we sincerely apologize for the shortcomings you experienced in your room, including the maintenance issues you observed. Please rest assured that this is not reflective of our usual standards, and your comments have been shared with our maintenance team for immediate attention and improvement.
We also regret that your dining experience did not fully meet your expectations, and that you were unable to enjoy the buffet as planned. Your feedback is valuable and will help us enhance both our offerings and communication regarding restaurant availability.
Thank you once again for your honest and constructive review. We truly appreciate your kind words about our staff and your understanding, and we hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience.
ZA
Commentaire : 17 mars 2026
Date d'arrivée : mars 2026
Pure luxury
What truly sets Kigali Serena Hotel apart is its outstanding conferencing and business infrastructure. The hotel features a well-equipped conference center with multiple meeting rooms, a large auditorium, and modern audiovisual technology, making it ideal for corporate events, seminars, and high-level meetings. The spaces are flexible, professionally managed, and supported by a dedicated events team that ensures everything runs seamlessly.
Whether you are visiting for business or leisure, Kigali Serena Hotel delivers a complete, world-class experience. It is not just a place to stay, but a destination in itself—offering comfort, convenience, and excellence at every level.
Réponse de l'hôtel
Commentaire : 23 mars 2026
We are truly delighted to read your kind words about our rooms, facilities, and overall guest experience. It is especially rewarding to know that you enjoyed our outdoor pool, spa and wellness offerings, and the diverse culinary experiences across our restaurants. Your recognition of the ambiance and quality we strive to deliver means a great deal to us.
We are equally grateful for your comments regarding our conferencing and business facilities. It is wonderful to hear that our conference center, meeting spaces, and dedicated events team contributed positively to your experience. We take great pride in providing a seamless and professional environment for corporate events and high-level meetings.
Your description of the hotel as a “destination in itself” is truly appreciated and serves as great motivation for our entire team to continue delivering world-class service.
We sincerely thank you for your recommendation and look forward to welcoming you back for another outstanding stay, whether for business or leisure.
SE
Commentaire : 15 mars 2026
Date d'arrivée : mars 2026
Nice hotel with great location
Réponse de l'hôtel
Commentaire : 16 mars 2026
It is especially wonderful to know that you appreciated the service, the rooms, the pool area, and the well-equipped gym. We hope to have the pleasure of welcoming you back again in the future.
Excellent emplacement
Boulevard De La Revolution, Kigali, 250, Rwanda|0,95 km du centre-ville
Arrivée et départ
Arrivée à partir de :
12:00
Départ avant :
10:00
Bon à savoir
Animaux de compagnie interdits
Des lits supplémentaires sont disponibles moyennant des frais additionnels, selon la taille de la chambre.