Langshott Manor
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Infos rapides
Arrivée à partir de : | 15:00 |
|---|---|
Départ avant : | 11:00 |
Animaux de compagnie | Animaux de compagnie acceptés moyennant supplément |
Commodités
Wi-Fi
Parking
Réception 24h/24
Restaurant
Non-fumeur
Blanchisserie
Langshott Manor : plus d'informations
Langshott Manor
Situé sur un domaine primé de 1,2 hectares, le Langshott Manor - A Small Luxury Hotel propose un restaurant récompensé, des luxueuses chambres, ainsi qu'une connexion Wi-Fi et un parking gratuits.
Commentaires de 
Voyageur anonyme
Commentaire : 10 sept. 2026
Date d'arrivée : août 2026
Having stayed numerous times and always had a nice room, however on this occasion I was on the ground floor behind reception area in a very dingy old fashioned room with no character, and close to toilets which was very noisy with doors closing
Famille
UK
Commentaire : 25 août 2026
Date d'arrivée : août 2026
Afternoon tea, minus quite a lot of the afternoon tea
We had previously visited Langshott Manor for afternoon tea and loved it, so it’s genuinely disappointing to be leaving this review.
Unfortunately, our visit this time was nowhere near the standard we remembered.
We had advised in advance that one guest was gluten-free and another lactose-free. Both missed out on the sausage roll with no alternative offered, while the lactose-free guest also received no scone. Given the scone is quite a significant part of an afternoon tea, we expected some form of alternative, particularly when dietary requirements had been provided beforehand.
The sandwiches were perhaps the biggest disappointment. The bread was hard and stale around the edges and seemed to have been prepared some time earlier. More concerningly, the three of us who ate the salmon/tuna filling all experienced stomach upset afterwards.
Service was a mixed experience. When we arrived at our allocated outside table, other guests were already sitting there. The two young waiters politely asked them to move, but the situation became uncomfortable enough that we asked to move inside. We also ordered water which never arrived.
I do want to be fair to the staff. The two young waiters seemed overwhelmed but were clearly trying their best, and the gentleman on reception was absolutely lovely, friendly and welcoming.
We understood there were two memorials taking place that afternoon, so the hotel was clearly busy. Sadly, for the price charged, the food and overall experience still fell well below what we expected.
I raised our concerns directly through the feedback form after our visit, rather than immediately posting a public review, but a week later we have received no acknowledgement or response.
Such a shame, particularly because our previous afternoon tea here had been so good. This visit left us feeling disappointed and, unfortunately, reluctant to return.
Unfortunately, our visit this time was nowhere near the standard we remembered.
We had advised in advance that one guest was gluten-free and another lactose-free. Both missed out on the sausage roll with no alternative offered, while the lactose-free guest also received no scone. Given the scone is quite a significant part of an afternoon tea, we expected some form of alternative, particularly when dietary requirements had been provided beforehand.
The sandwiches were perhaps the biggest disappointment. The bread was hard and stale around the edges and seemed to have been prepared some time earlier. More concerningly, the three of us who ate the salmon/tuna filling all experienced stomach upset afterwards.
Service was a mixed experience. When we arrived at our allocated outside table, other guests were already sitting there. The two young waiters politely asked them to move, but the situation became uncomfortable enough that we asked to move inside. We also ordered water which never arrived.
I do want to be fair to the staff. The two young waiters seemed overwhelmed but were clearly trying their best, and the gentleman on reception was absolutely lovely, friendly and welcoming.
We understood there were two memorials taking place that afternoon, so the hotel was clearly busy. Sadly, for the price charged, the food and overall experience still fell well below what we expected.
I raised our concerns directly through the feedback form after our visit, rather than immediately posting a public review, but a week later we have received no acknowledgement or response.
Such a shame, particularly because our previous afternoon tea here had been so good. This visit left us feeling disappointed and, unfortunately, reluctant to return.
Réponse de l'hôtel
Commentaire : 1 sept. 2026
Dear W9144ODjackb,
Thank you for taking the time to share your feedback following your recent afternoon tea experience at Langshott Manor.
I was extremely disappointed to read your comments, particularly as you have previously enjoyed afternoon tea with us and chose to return. It is clear that on this occasion we fell well short of both your expectations and the standards that we set ourselves, and for that I sincerely apologise.
I am especially sorry to learn that we did not adequately cater for the dietary requirements that had been communicated to us in advance. Our intention is always to ensure that all guests enjoy the full afternoon tea experience, regardless of dietary needs, and I completely understand your disappointment that suitable alternatives were not provided.
Your comments regarding the quality and freshness of the sandwiches are equally concerning. We take food quality and guest wellbeing extremely seriously, and I am particularly troubled to learn that members of your party felt unwell afterwards. Please be assured that I will be investigating this matter thoroughly with our kitchen team.
I also apologise for the issues you encountered upon arrival with your allocated table and for the water that was ordered but never delivered. While I appreciate your kind comments regarding our reception colleague and the two young members of the service team, who were indeed doing their best under challenging circumstances, this does not excuse the shortcomings in your overall experience.
I am also disappointed to learn that you submitted feedback directly following your visit and did not receive a response. We value all guest feedback, and failing to acknowledge your concerns in a timely manner is not the level of care or professionalism we aim to provide.
Whilst the Manor was hosting two memorial gatherings that afternoon, this should never detract from the experience of our other guests, and I am sorry that this was not the case during your visit.
Thank you again for bringing these matters to my attention. Your feedback has been shared with both our kitchen and service teams so that we can learn from this experience and make the necessary improvements. It is particularly regrettable when a returning guest leaves feeling disappointed, and I hope we may one day have the opportunity to restore your confidence in Langshott Manor.
Best wishes,
Adam
General Manager
Thank you for taking the time to share your feedback following your recent afternoon tea experience at Langshott Manor.
I was extremely disappointed to read your comments, particularly as you have previously enjoyed afternoon tea with us and chose to return. It is clear that on this occasion we fell well short of both your expectations and the standards that we set ourselves, and for that I sincerely apologise.
I am especially sorry to learn that we did not adequately cater for the dietary requirements that had been communicated to us in advance. Our intention is always to ensure that all guests enjoy the full afternoon tea experience, regardless of dietary needs, and I completely understand your disappointment that suitable alternatives were not provided.
Your comments regarding the quality and freshness of the sandwiches are equally concerning. We take food quality and guest wellbeing extremely seriously, and I am particularly troubled to learn that members of your party felt unwell afterwards. Please be assured that I will be investigating this matter thoroughly with our kitchen team.
I also apologise for the issues you encountered upon arrival with your allocated table and for the water that was ordered but never delivered. While I appreciate your kind comments regarding our reception colleague and the two young members of the service team, who were indeed doing their best under challenging circumstances, this does not excuse the shortcomings in your overall experience.
I am also disappointed to learn that you submitted feedback directly following your visit and did not receive a response. We value all guest feedback, and failing to acknowledge your concerns in a timely manner is not the level of care or professionalism we aim to provide.
Whilst the Manor was hosting two memorial gatherings that afternoon, this should never detract from the experience of our other guests, and I am sorry that this was not the case during your visit.
Thank you again for bringing these matters to my attention. Your feedback has been shared with both our kitchen and service teams so that we can learn from this experience and make the necessary improvements. It is particularly regrettable when a returning guest leaves feeling disappointed, and I hope we may one day have the opportunity to restore your confidence in Langshott Manor.
Best wishes,
Adam
General Manager
Voyageur anonyme
Commentaire : 21 août 2026
Date d'arrivée : août 2026
Clerical errors on booking in. Room mixed up with other guests, double charged for my room, two weeks later and I'm still waiting for it to be resolved and my money refunded. Clearly no rush from management to correct their
mistake.
mistake.
Famille
Commentaire : 11 août 2026
Date d'arrivée : août 2026
Take grieving families money and not offering room on new date
We had an airline sell our tickets out from underneath us. We found out late the evening of the 4th when we were planning on checking into this property. I’d like to mention I lost both my parents recently and this booking was for a layover for a cremation ceremony for both of my parents. I tried to call and explain this to Langshott Manor, but if you are looking to stay somewhere that is available for you if you plan on checking in late, this is not the place for you. They knew we were checking in the night of the 4th but when trying to reach them to possibly shift my reservation, no answers. No response. When I called during their “regular” business hours which was still before the date the establishment was needed. They were comfortable just keeping my money and not honoring another reservation even though they had availability. Not the kind of place that I would like to be associated with. Especially with them knowing we were a grieving family in need as I was in tears on the phone with them. They’re ok not doing the right thing.
Réponse de l'hôtel
Commentaire : 1 sept. 2026
Dear carlyg547
Thank you for taking the time to review your recent experience at Langshott Manor.
Firstly, I would like to extend my condolences to you and your family on your recent loss, our thoughts are with you at this tough time.
I do apologise that you felt our service was not great, and that we were unable to help. I would be keen to understand the timing and the personnel that you spoke with regarding your booking. Usually, with an airline cancellation, the airline booking agents are the point of contact for guests to request changes etc. At the Hotel, if you have not booked direct, we are unable to make amendments to bookings I am afraid, this does need to go through the relevant booking agent.
Again, I do apologise that you feel our team are not responsive, this is not the usual nature of my team at the Hotel at all. The whole team strive to deliver the best experience and help our guests as much as possible in any situation.
I do hope that we can welcome you back to Langshott Manor in the not too distant future.
Best wishes,
Adam
General Manager
Thank you for taking the time to review your recent experience at Langshott Manor.
Firstly, I would like to extend my condolences to you and your family on your recent loss, our thoughts are with you at this tough time.
I do apologise that you felt our service was not great, and that we were unable to help. I would be keen to understand the timing and the personnel that you spoke with regarding your booking. Usually, with an airline cancellation, the airline booking agents are the point of contact for guests to request changes etc. At the Hotel, if you have not booked direct, we are unable to make amendments to bookings I am afraid, this does need to go through the relevant booking agent.
Again, I do apologise that you feel our team are not responsive, this is not the usual nature of my team at the Hotel at all. The whole team strive to deliver the best experience and help our guests as much as possible in any situation.
I do hope that we can welcome you back to Langshott Manor in the not too distant future.
Best wishes,
Adam
General Manager
Voyageur d'affaires
Commentaire : 11 août 2026
Date d'arrivée : août 2026
Lovely hotel, inexperienced people
It’s a lovely venue but the staff are shockingly lacking in training. The first gentleman we asked for directions to our room simply said “dunno, it’s my first day”, we asked if he could get someone to help us and he responded with “I don’t know anyone”.
After drinking white wine the waiter asked if we were ok to keep the same glasses for our red wine. At £100 a bottle it should be clear we need red wine glasses and not our old white wine glasses. We were then given three different kinds of glass for the red (two white and one red glass). We asked for four red wine glasses only to be told they can’t find any.
The food on the whole was good but when we reported the lamb was tough and inedible we were simply advised the chef would be told.
Some professional training is urgently required.
After drinking white wine the waiter asked if we were ok to keep the same glasses for our red wine. At £100 a bottle it should be clear we need red wine glasses and not our old white wine glasses. We were then given three different kinds of glass for the red (two white and one red glass). We asked for four red wine glasses only to be told they can’t find any.
The food on the whole was good but when we reported the lamb was tough and inedible we were simply advised the chef would be told.
Some professional training is urgently required.
Réponse de l'hôtel
Commentaire : 1 sept. 2026
Dear Q66TNchrisb,
Thank you for taking the time to review your recent experience at Langshott Manor. I was deeply disappointed to read that your visit fell short of the high standards of service that we strive to deliver to every guest.
I would be very interested to learn when you visited the Manor, as we have not welcomed any new members to the team for some time. Understanding the date of your visit would allow me to review the staffing rota and investigate your comments regarding our service in greater detail.
We are currently undertaking a comprehensive refresh of our service standards and expectations across the entire team to further strengthen our guest experience and ensure we consistently deliver the level of hospitality for which Langshott Manor is known. I sincerely apologise that you felt the service you received was below standard.
I do hope you will consider returning to Langshott Manor in the future, allowing us the opportunity to restore your confidence and provide the warm hospitality, charm, and attentive service that we endeavour to deliver to every guest.
Best wishes, Adam
General Manager
Thank you for taking the time to review your recent experience at Langshott Manor. I was deeply disappointed to read that your visit fell short of the high standards of service that we strive to deliver to every guest.
I would be very interested to learn when you visited the Manor, as we have not welcomed any new members to the team for some time. Understanding the date of your visit would allow me to review the staffing rota and investigate your comments regarding our service in greater detail.
We are currently undertaking a comprehensive refresh of our service standards and expectations across the entire team to further strengthen our guest experience and ensure we consistently deliver the level of hospitality for which Langshott Manor is known. I sincerely apologise that you felt the service you received was below standard.
I do hope you will consider returning to Langshott Manor in the future, allowing us the opportunity to restore your confidence and provide the warm hospitality, charm, and attentive service that we endeavour to deliver to every guest.
Best wishes, Adam
General Manager
Très bon emplacement
Ladbroke Rd, Horley, RH6 9LN, Royaume-Uni|1,83 km du centre-ville
Arrivée et départ
Arrivée à partir de :
15:00
Départ avant :
11:00
Bon à savoir
Animaux de compagnie acceptés moyennant supplément
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
Langshott Manor : questions fréquentes
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