The Royal Crescent Hotel & Spa
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Infos rapides
Arrivée à partir de : | 15:30 |
|---|---|
Départ avant : | 11:00 |
Animaux de compagnie | Animaux de compagnie acceptés moyennant supplément |
Commodités
The Royal Crescent Hotel & Spa : plus d'informations
The Royal Crescent Hotel & Spa
En choisissant The Royal Crescent Hotel & Spa, à Bath, vous serez dans le centre-ville, à deux pas des sites suivants : Royal Crescent (rue historique) et No. 1 Royal Crescent. Cet hôtel de luxe se trouve à 0,5 km de Bath Assembly Rooms et à 0,6 km de Jane Austen Centre. Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. Si vous mettez la détente avant toute autre chose, n'hésitez pas à profiter des nombreuses infrastructures de loisirs proposées par l'hébergement et qui incluent notamment un centre de remise en forme, une piscine couverte et un bain à remous. Parmi les équipements et services offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service de garde d'enfants (en supplément). Prenez un délicieux repas au restaurant et comblez tous vos petits creux en profitant du service d'étage 24 h/24 proposé par cet hôtel. L'hébergement vous invite à rejoindre son bar/salon pour une petite pause bien méritée. Un petit déjeuner buffet est servi en semaine de 07 h 00 à 10 h 30 et le week-end de 07 h 30 à 10 h 30 (en supplément). Les équipements et services proposés incluent un service de location de limousines/berlines, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Si vous devez organiser une réunion à Bath, faites confiance à cet hôtel qui dispose d'espaces événements mesurant 42 mètres carrés et comprenant un espace de conférence et des salles de réunion. Choisissez une des 45 chambres dotées d'une télévision à écran plat. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par satellite. Une salle de bain privée avec des articles de toilette de luxe et un sèche-cheveux est à votre disposition. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Commentaire : 19 août 2026
Wonderful hotel!
English breakfast was way too small, not enough eggs and half a small tomato and half a small mushroom is ridiculous! Not everyone wants to be filled up with sugar pastries and toast, they could make healthy pastries . Also the cereals are not healthy enough.
In my room the bathroom fan was not working, which was problematic. I would still absolutely go back and simply ask for more food at breakfast. Wonderful hotel!
Commentaire : 4 sept. 2026
Date d'arrivée : sept. 2026
Beautiful hotel with stellar service
Commentaire : 31 août 2026
Date d'arrivée : août 2026
A beautiful hotel that badly let us down on our wedding
We chose the hotel for a very important part of our wedding and were prepared to spend a significant amount of money there. Even during the planning, though, we found the process far more difficult and less welcoming than we expected from a hotel of this standard.
On the day itself, everything was absolutely fine until around 10pm.
At no point before then had anybody approached our family to say that our party was too loud, behaving badly or causing complaints.
At around 10pm, my father brought members of our wedding party into the hotel bar, which at the time was otherwise empty. It was only then that he was told that the group would no longer be served because they were supposedly drunk.
Of course people were in good spirits. It was a wedding.
My mother, who does not drink alcohol, then tried to speak to the manager responsible for the decision. She was effectively included in the suggestion that the group was drunk.
When she questioned this and tried to understand what had happened, both of my parents felt that the response was rude, dismissive and incredibly arrogant. Rather than having a proper conversation with her, the manager simply walked away.
My parents were eventually escorted back towards reception and went to bed.
The following morning my father met with hotel management because he wanted to understand why things had been handled in that way.
His question was very simple and it is still the question we have not received a satisfactory answer to.
If our wedding party had genuinely been causing enough of a disturbance to justify refusing further service, why did nobody speak to us beforehand?
Someone could easily have come over at any point and said that there had been a complaint and asked us to keep the noise down.
There would have been no issue. It would have been dealt with immediately.
That conversation never happened.
The first time my parents were made aware that there was supposedly a serious problem was when the decision had already been made to stop serving the group.
What has made the situation even more disappointing is the way it has been dealt with since.
Our private correspondence with hotel management was far more conciliatory and even acknowledged that further staff training may be needed.
We have kept that correspondence.
Yet when my mother later posted about the experience on Tripadvisor, the public response was completely different. The hotel went straight back to defending its position and again described our party as drunk and disruptive.
That difference in tone is difficult to ignore.
I completely accept that there are two sides to any disagreement and that a hotel has a responsibility to all of its guests.
But good hospitality also requires communication.
If a group is causing a problem, tell them.
Give them the opportunity to sort it out.
Do not say nothing all evening, then suddenly refuse service and afterwards rely on behaviour that nobody felt the need to raise with the people involved at the time.
What has disappointed us most is not simply that something went wrong. Things go wrong everywhere.
It is the apparent unwillingness afterwards to accept that the hotel might have handled the situation poorly.
The Royal Crescent is a beautiful property in an incredible location. Unfortunately, our experience of the service and the attitude of some of the staff was nowhere near the level we expected.
We have been lucky enough to stay in some exceptional hotels around the world and this was comfortably one of the poorest service experiences we have had.
For it to happen during our wedding celebrations made it even more disappointing.
It is certainly not how we expected to remember our time at The Royal Crescent.
Réponse de l'hôtel
Commentaire : 3 sept. 2026
Commentaire : 30 août 2026
Date d'arrivée : août 2026
Excellent short stay
Réponse de l'hôtel
Commentaire : 3 sept. 2026
UK
Commentaire : 29 août 2026
Date d'arrivée : août 2026
Wonderful stay
Réponse de l'hôtel
Commentaire : 3 sept. 2026
Excellent emplacement
16 Royal Crescent, Bath, BA1 2LS, Royaume-Uni|1,4 km du centre-ville
Arrivée et départ
Arrivée à partir de :
15:30
Départ avant :
11:00
Bon à savoir
Animaux de compagnie acceptés moyennant supplément
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.