The Exeter Inn
+ 46
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Infos rapides
Arrivée à partir de : | 15:00 |
|---|---|
Départ avant : | 10:30 |
Petit déjeuner | Petit déjeuner disponible |
Animaux de compagnie | Animaux de compagnie acceptés gratuitement |
Enfants | Les enfants sont acceptés dans cet hôtel. |
Commodités
Wi-Fi
Parking
Restaurant
Non-fumeur
Animaux de compagnie acceptés
Bar
The Exeter Inn : plus d'informations
The Exeter Inn
Situé à Bampton, l’établissement The Exeter Inn possède un salon commun, un restaurant, un bar et une connexion Wi-Fi gratuite dans l’ensemble de ses locaux.
Commentaires de 
Voyageur anonyme
Commentaire : 3 juin 2026
Date d'arrivée : juin 2026
Room was lovely really comfy bed all staff were amazing and helpful and even better they had cruzcampo 🍻
Famille
Commentaire : 15 juin 2026
Date d'arrivée : juin 2026
Poor customer service and expierence
Extremely disappointing experience at the Exeter Inn.
I booked a table for 10 people a month in advance as part of my hen weekend and specifically confirmed the lunch menu advertised on the website. When we arrived, no table had been prepared for us and we were simply told to "sit anywhere", meaning we had to rearrange tables ourselves to fit the group.
After ordering drinks and food, we were eventually informed that the chef had not arrived and there was nobody available to cook. This wasn't mentioned when we arrived or even when our orders were taken. We were left trying to find an alternative venue before being told nearly an hour after arrival that the chef had finally turned up.
The menu provided also didn't match the menu advertised online, and some items listed on the menu weren't actually available. Despite being told our food would take around 10 minutes once the chef arrived, we waited much longer. The food was average at best, appeared rushed, and unfortunately two members of our group were unwell afterwards.
To top it off, we had to chase staff for the bill ourselves, there was no apology, no discount offered despite the poor service, and a service charge was added to the bill.
I appreciate the waitress was doing her best in a difficult situation, but the lack of management, organisation and communication was unacceptable. For an event I had carefully planned and booked in advance, this was a huge let-down.
What is even more disappointing is the way my formal complaint was handled afterwards. Several days later I received a brief response asking for my phone number so they could call me. I explained that I wanted a written response so there would be a clear paper trail. Since then, I have received no further communication whatsoever—no apology, no explanation, and no response to the concerns I raised, including why lunch service is advertised from 12pm when the chef did not arrive until 12:49pm.
Poor service is one thing, but poor customer service and a complete lack of accountability afterwards is even worse. I would not return or recommend.
Also have ducks crammed into a small cage outside. Look completed neglected. Have seen several reviews regarding this, the person responding seems to apologise and state they’ll do something about it, yet they are still there being contained, night and day, inhumanly.
I booked a table for 10 people a month in advance as part of my hen weekend and specifically confirmed the lunch menu advertised on the website. When we arrived, no table had been prepared for us and we were simply told to "sit anywhere", meaning we had to rearrange tables ourselves to fit the group.
After ordering drinks and food, we were eventually informed that the chef had not arrived and there was nobody available to cook. This wasn't mentioned when we arrived or even when our orders were taken. We were left trying to find an alternative venue before being told nearly an hour after arrival that the chef had finally turned up.
The menu provided also didn't match the menu advertised online, and some items listed on the menu weren't actually available. Despite being told our food would take around 10 minutes once the chef arrived, we waited much longer. The food was average at best, appeared rushed, and unfortunately two members of our group were unwell afterwards.
To top it off, we had to chase staff for the bill ourselves, there was no apology, no discount offered despite the poor service, and a service charge was added to the bill.
I appreciate the waitress was doing her best in a difficult situation, but the lack of management, organisation and communication was unacceptable. For an event I had carefully planned and booked in advance, this was a huge let-down.
What is even more disappointing is the way my formal complaint was handled afterwards. Several days later I received a brief response asking for my phone number so they could call me. I explained that I wanted a written response so there would be a clear paper trail. Since then, I have received no further communication whatsoever—no apology, no explanation, and no response to the concerns I raised, including why lunch service is advertised from 12pm when the chef did not arrive until 12:49pm.
Poor service is one thing, but poor customer service and a complete lack of accountability afterwards is even worse. I would not return or recommend.
Also have ducks crammed into a small cage outside. Look completed neglected. Have seen several reviews regarding this, the person responding seems to apologise and state they’ll do something about it, yet they are still there being contained, night and day, inhumanly.
Groupe
Commentaire : 14 juin 2026
Date d'arrivée : juin 2026
Not great
I’m not one for giving a bad review but feel I should in this case. Really average roast dinner for the price, both in quality and quantity. They ran out of beef half way through service but the full menu was still on the board and not mentioned when we got there. Chicken was a cooked chicken breast not roast chicken and had to remind them of the extras we ordered. Some staff not overly friendly or helpful and saw the chefs wiping the sweat off his face with his T-shirt which was quite off putting. Would not go back.
Réponse de l'hôtel
Commentaire : 16 juin 2026
Dear Trudy,
Thank you for your review. We are sorry that your visit didn't live up to expectations.
We apologise for the disappointment caused by the beef selling out and for the issues you experienced with your meal and service. We always aim to provide good quality food and friendly service, so we are disappointed to hear that this wasn't reflected during your visit.
Your comments have been passed onto the management team and will be discussed with staff to ensure improvements are made where needed.
Thank you again for your feedback.
The Exeter Inn Team
Thank you for your review. We are sorry that your visit didn't live up to expectations.
We apologise for the disappointment caused by the beef selling out and for the issues you experienced with your meal and service. We always aim to provide good quality food and friendly service, so we are disappointed to hear that this wasn't reflected during your visit.
Your comments have been passed onto the management team and will be discussed with staff to ensure improvements are made where needed.
Thank you again for your feedback.
The Exeter Inn Team
Groupe
Commentaire : 2 juin 2026
Date d'arrivée : mai 2026
One of the worst pubs ever.
There was no breakfast .and it was all dark,no one about ,we will never stay here again. The landlady and her boyfriend were in the bar shouting and swearing at each other,the two locals in the bar said it was normal and frequent occurrence.they also stank of cannabis.then asked us if we wanted any cocaine.the evening meal was unbeatable so we went to another pub to eat.then we had an early night, after the foreign girl behind the bar was extremely rude and offhand.when we asked where the landlady was so we could make a complaint.we travel a lot and we can honestly say that this place is one of the worst we have ever stayed in.
Réponse de l'hôtel
Commentaire : 16 juin 2026
Hi Janice,
Thank you for your review. We are sorry to hear that you were unhappy with your stay.
Whilst we accept and learn from genuine feedback, we are concerned by a number of the allegations made in your review. Claims relating to drug use and guests being offered illegal substances are categorically untrue and do not reflect the standards or conduct of our business, staff or management.
We take the welfare of our guests extremely seriously and would thoroughly investigate any such concerns if they were raised with us at the time.
We are disappointed that you felt your experience warranted such a review, particularly as several of the claims made do not align with our records or the experiences of the many guests who visit us each week.
Nevertheless, we thank you for your feedback and wish you all the best in your future travels.
Kind regards,
The Exeter Inn
Thank you for your review. We are sorry to hear that you were unhappy with your stay.
Whilst we accept and learn from genuine feedback, we are concerned by a number of the allegations made in your review. Claims relating to drug use and guests being offered illegal substances are categorically untrue and do not reflect the standards or conduct of our business, staff or management.
We take the welfare of our guests extremely seriously and would thoroughly investigate any such concerns if they were raised with us at the time.
We are disappointed that you felt your experience warranted such a review, particularly as several of the claims made do not align with our records or the experiences of the many guests who visit us each week.
Nevertheless, we thank you for your feedback and wish you all the best in your future travels.
Kind regards,
The Exeter Inn
Voyageur anonyme
Commentaire : 25 avr. 2026
Date d'arrivée : avr. 2026
Lovely clean room . Kettle and hair drier . Body wash hair shampoo all in the room, great owners very welcoming and attentive .
Lovely out door seating in the sun all day . Will stay again
Lovely out door seating in the sun all day . Will stay again
Très bon emplacement
A396, Tiverton Road, Bampton, EX16 9DY, Royaume-Uni|1,17 km du centre-ville
Arrivée et départ
Arrivée à partir de :
15:00
Départ avant :
10:30
Bon à savoir
Les enfants sont acceptés dans cet hôtel.
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout d'un lit bébé.
Animaux de compagnie acceptés gratuitement
Petit déjeuner disponible
Prix du petit déjeuner
Pour plus d’informations sur les prix, merci de contacter l’hôtel
Cet établissement n'accueille pas de fêtes.
L'hôtel accepte les modes de paiement suivants :
Cash
The Exeter Inn : questions fréquentes
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