Hotel Insula
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Infos rapides
Arrivée à partir de : | 16:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Commodités
Hotel Insula : plus d'informations
Hotel Insula
Situé directement sur le lac de Neptun, l'Hotel Insula possède un restaurant servant des spécialités de poissons et une terrasse au bord du lac. Il propose des chambres et des appartements avec balcon. La plage de la mer Noire se trouve à 300 mètres.
Commentaire : 25 févr. 2021
Date d'arrivée : juin 2020
Vacantion
Nice rooms,new,flowers,birds,nature ,see...what do you want more?
Beautiful place with terasse by the lake.
Very friendly but i don t recommanded family with children young.
It s more a couple hotel.
Commentaire : 7 juil. 2026
Date d'arrivée : juil. 2026
Very disappointing first impression.
After driving for approximately seven hours from the mountains, we arrived at the hotel and politely asked whether there was a room available for two nights.
We were immediately told that there were no rooms available.
The receptionist’s attitude and the way we were looked at made us feel unwelcome and judged simply because we had arrived after a long road trip in casual clothes. After travelling all day across the country, I don’t believe guests should be expected to arrive dressed to impress in order to receive professional and courteous service.
To our surprise, within five minutes I booked a room online at the very same hotel without any difficulty. We checked in immediately, and after reaching our floor, several neighbouring rooms appeared to remain unoccupied.
This left us questioning why we had been told there was no availability in the first place.
I have been visiting this area for nearly ten years and have always spoken highly of it, which makes this experience even more disappointing. The hotel itself is lovely, but the service we received upon arrival was not.
First impressions matter, and hospitality begins the moment a guest walks through the door. Every guest deserves to be treated with honesty, professionalism and respect, regardless of how they are dressed after a long journey.
I sincerely hope management looks into this, as no guest should be made to feel unwelcome before their stay has even begun.
Commentaire : 26 août 2023
Date d'arrivée : août 2023
Mediocrity
- food is nice, but the staff completely lack etiquette and manners
- rooms are clean, but everything is degraded, furniture is old and not cared for.
- bathrooms have a terrible smell of sewage and are full of sand in the drainage
- balconies are full of spider webs, nobody goes there to clean them off
- mosquito nets are brocken, they are there for nothing
- you expect that the remote control for the tv and A/C will work, but not
So they don`t care so much as long as people still come and they have customers
Commentaire : 21 juil. 2021
Date d'arrivée : juil. 2021
Could be the best hotel in Neptun
The room located at the first floor was smelling heavy at fish because the windows were open, the restaurant's kitchen barbeque is not having a proper exhaust system and all the smell goes on in building B. The room was nice, my kid was happy to sleep on a reasonable bed, the balcony has two chairs and a clothes drying area. The balcony door does not have an insect's net and a blind, so during the night, there was a lot of light inside the room. The windows' phonic isolation is very poor, so with all windows closed, we could hear all conversations from the kitchen. The buffet breakfast was very good and different from a day to another, not necessarily in a good way. The service is very poor. The senior manager acts as a client and disturbs the clients waiting to get the food. The COVID 19 measures are the best I have ever seen in a Romanian restaurant. This is not going to compensate for the other poor aspects.
Commentaire : 19 juil. 2020
Date d'arrivée : juil. 2020
Good hotel with nice restaurant but no curtain
Excellent emplacement
Str. Delta, nr.1, Neptun, Cap Aurora, 905550, Roumanie|2,07 km du centre-ville
Arrivée et départ
Arrivée à partir de :
16:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie interdits
Des lits supplémentaires sont disponibles gratuitement, selon la taille de la chambre.