Palm Hotel & Spa
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Infos rapides
Arrivée à partir de : | 14:00 |
|---|---|
Départ avant : | 11:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Commodités
Wi-Fi
Parking
Climatisation
Navette aéroport
Piscine
Salle de sport
Palm Hotel & Spa : plus d'informations
Palm Hotel & Spa
Situé à La Réunion, le Palm Hotel & Spa dispose d'un spa et de 2 piscines extérieures, dont l'une est chauffée. Il propose 3 restaurants offrant une vue panoramique, à seulement 10 minutes en voiture de la ville de Saint-Pierre.
Commentaires de 
Voyageur d'affaires
Commentaire : 10 juin 2026
Date d'arrivée : juin 2026
1st Trip at La Réunion
First at The Palm Hotel everyone was friendly and professional.
Thank to you to the Director of the Hotel who was very friendly in his approach.
The Chef Claude, is one the Best I've met in terms of culinary.
Joël and his entire Team did a great job.
Timothée and Sarah are great assets for the hotel as Sommeliers.
Will be back again for another wine dinner.
Thank to you to the Director of the Hotel who was very friendly in his approach.
The Chef Claude, is one the Best I've met in terms of culinary.
Joël and his entire Team did a great job.
Timothée and Sarah are great assets for the hotel as Sommeliers.
Will be back again for another wine dinner.
Réponse de l'hôtel
Commentaire : 25 juin 2026
Dear Jaisen P,
Thank you so much for your wonderful feedback and for highlighting the work of our team, particularly our sommelier and restaurant staff.
I am delighted that your first stay on our beautiful island fully met your expectations, and we hope to have the pleasure of welcoming you back soon.
Kind regards
Patrice Peta, General Manager
Thank you so much for your wonderful feedback and for highlighting the work of our team, particularly our sommelier and restaurant staff.
I am delighted that your first stay on our beautiful island fully met your expectations, and we hope to have the pleasure of welcoming you back soon.
Kind regards
Patrice Peta, General Manager
Couple
Commentaire : 10 août 2026
Top-notch
It is
Reception, service, dining, common areas, rooms, and exceptional view were top-notch (a small drawback: the room, even though very well located at the entrance of the road that leads to the hotel entrance, was very dark)
Reception, service, dining, common areas, rooms, and exceptional view were top-notch (a small drawback: the room, even though very well located at the entrance of the road that leads to the hotel entrance, was very dark)
Réponse de l'hôtel
Commentaire : 16 août 2026
Cher Monsieur,
Je vous remercie pour ce retour et cette mise en avant de notre établissement.
Au plaisir je l'espère de vous accueillir à nouveau dans le sud de l'île.
Bien cordialement,
Patrice Peta, directeur.
Je vous remercie pour ce retour et cette mise en avant de notre établissement.
Au plaisir je l'espère de vous accueillir à nouveau dans le sud de l'île.
Bien cordialement,
Patrice Peta, directeur.
Couple
Commentaire : 3 août 2026
Terrible service to staff
want to leave my feedback
Having paid 5.500 euros for arrival , I am extremely outraged at the level of service - the hotel calling itself 5 stars is not serviceable at all its level , pulls 3 stars - 4 from just outside the resort and location
first of all, if you have a problem they tell you - we are in the same boat and can't help , English is spoken by 5-10% of all service personnel , you will be made to look wrong and told that you decide everything
Airport transfers were not provided - saying I didn't book them - but my pre-arrival message to the hotel wasn't even read with me provided flight and flight details/names and times of the flight to request the transfer
On the first day of arrival at the bar we were served French crepe with ants, after being asked to replace the dish - the waiter brought the same dish but on a different plate , did not understand English and smiled
paying 1,000 euros per night in this hotel you will be fed by the restaurant staff, you will wait 2.5 hours for your dinner and in the end there will be not enough food for you and you will not get what you paid a lot of money for, the staff will say that it is your mistake and the chief will try to say that the administration does not know English
general staff and service at level 0 , no mutual understanding and no desire to help.
spa service doesn't want to serve the staff, gives dates for appointments and then turns out there are no seats and everything is full. currency exchange - the day we wanted to change money - the exchanger closed permanently and no more exchangers exist on the island
Having paid 5.500 euros for arrival , I am extremely outraged at the level of service - the hotel calling itself 5 stars is not serviceable at all its level , pulls 3 stars - 4 from just outside the resort and location
first of all, if you have a problem they tell you - we are in the same boat and can't help , English is spoken by 5-10% of all service personnel , you will be made to look wrong and told that you decide everything
Airport transfers were not provided - saying I didn't book them - but my pre-arrival message to the hotel wasn't even read with me provided flight and flight details/names and times of the flight to request the transfer
On the first day of arrival at the bar we were served French crepe with ants, after being asked to replace the dish - the waiter brought the same dish but on a different plate , did not understand English and smiled
paying 1,000 euros per night in this hotel you will be fed by the restaurant staff, you will wait 2.5 hours for your dinner and in the end there will be not enough food for you and you will not get what you paid a lot of money for, the staff will say that it is your mistake and the chief will try to say that the administration does not know English
general staff and service at level 0 , no mutual understanding and no desire to help.
spa service doesn't want to serve the staff, gives dates for appointments and then turns out there are no seats and everything is full. currency exchange - the day we wanted to change money - the exchanger closed permanently and no more exchangers exist on the island
Couple
Commentaire : 15 juil. 2026
A haven of peace
Very beautiful hotel that largely deserves its 5 stars. It is a haven of peace, the staff is very attentive and discreet. Dinner at the Makassar was great. And we appreciated the new rooms renovated with great taste. I recommend it without hesitation.
Réponse de l'hôtel
Commentaire : 29 juil. 2026
Cher Monsieur,
Je vous remercie pour ce retour et pour cette mise en avant d'un de nos restaurants le Makassar, ainsi que de la chambre qui vous a été proposée.
Votre recommandation nous va droit au coeur, et nous espérons tous ici avoir la chance de vous recevoir à nouveau très bientôt.
Bien cordialement,
Patrice Peta, directeur.
Je vous remercie pour ce retour et pour cette mise en avant d'un de nos restaurants le Makassar, ainsi que de la chambre qui vous a été proposée.
Votre recommandation nous va droit au coeur, et nous espérons tous ici avoir la chance de vous recevoir à nouveau très bientôt.
Bien cordialement,
Patrice Peta, directeur.
Voyageur anonyme
Commentaire : 12 juil. 2026
Date d'arrivée : juil. 2026
We enjoyed our stay at this charming hotel, highlighted by its beautiful garden and the warm, welcoming demeanor of the staff.
However, we did encounter some challenges. There was a persistent issue with the hot water, which was a bit disappointing. While the staff were friendly and attentive, it would have been helpful if they were more transparent about this ongoing concern.
For families traveling with toddlers, we greatly appreciated the present found in our room. We did find the playroom lacking in activities suitable for younger children. Expanding the offerings in this area would enhance the experience for families with toddlers.
Additionally, we faced some unfavorable weather during our stay, with cold, windy, and rainy days. It would be beneficial for the hotel to have more blankets readily available for guests during such occasions, ensuring everyone stays comfortable.
However, we did encounter some challenges. There was a persistent issue with the hot water, which was a bit disappointing. While the staff were friendly and attentive, it would have been helpful if they were more transparent about this ongoing concern.
For families traveling with toddlers, we greatly appreciated the present found in our room. We did find the playroom lacking in activities suitable for younger children. Expanding the offerings in this area would enhance the experience for families with toddlers.
Additionally, we faced some unfavorable weather during our stay, with cold, windy, and rainy days. It would be beneficial for the hotel to have more blankets readily available for guests during such occasions, ensuring everyone stays comfortable.
Excellent emplacement
Grand'Anse Petite Ile, Petite-Île, 97429, Réunion|2,19 km du centre-ville
Arrivée et départ
Arrivée à partir de :
14:00
Départ avant :
11:00
Bon à savoir
Animaux de compagnie interdits
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
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