Golden Tulip Leiden Centre
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Infos rapides
Arrivée à partir de : | 15:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie acceptés moyennant supplément |
Commodités
Wi-Fi
Parking
Climatisation
Salle de sport
Réception 24h/24
Restaurant
Golden Tulip Leiden Centre : plus d'informations
Golden Tulip Leiden Centre
L’hôtel 4 étoiles Golden Tulip Leiden Center se trouve en face de la gare de Leyde et à moins de 5 minutes à pied du centre-ville historique. Il propose des hébergements modernes dotés d'une télévision à écran plat.
Commentaires de 
Couple
NE
Commentaire : 28 juil. 2026
Date d'arrivée : mai 2026
Outstanding Stay with Exceptional Customer Service
We had a wonderful stay at this beautiful hotel in Leiden. The rooms were comfortable, clean, and welcoming, and the staff were exceptionally friendly and helpful.
What impressed us most was their outstanding customer service. After we returned home to the United States, the staff contacted us saying they found a pair of prescription sunglasses in our room. My husband had not realized he left them! The staff went out of their way to mail them back to us, which we truly appreciated.
The location is excellent—directly across the street from the train station, making our day trip to Amsterdam incredibly easy. It's also an easy and enjoyable walk to downtown Leiden, with its charming shops, restaurants, and canals.
We highly recommend this hotel and would gladly stay here again!
What impressed us most was their outstanding customer service. After we returned home to the United States, the staff contacted us saying they found a pair of prescription sunglasses in our room. My husband had not realized he left them! The staff went out of their way to mail them back to us, which we truly appreciated.
The location is excellent—directly across the street from the train station, making our day trip to Amsterdam incredibly easy. It's also an easy and enjoyable walk to downtown Leiden, with its charming shops, restaurants, and canals.
We highly recommend this hotel and would gladly stay here again!
Famille
Commentaire : 21 juil. 2026
Date d'arrivée : juil. 2026
We have never been so disappointed!
July 21, 2026, around 6 PM: Please absolutely avoid this hotel!!! The receptionist treated us like dirt, simply because we had mistakenly booked a room for two people instead of two people with a small child! After our long journey, we are incredibly disappointed to have been treated so rudely and insolently, especially with a child! It was nothing short of an absolute disgrace!
Réponse de l'hôtel
Commentaire : 22 juil. 2026
Dear family Chavdarova,
Thank you for sharing your feedback.
We are truly sorry to read that your arrival left you feeling disappointed and upset.
We are truly sorry to read that your arrival left you feeling disappointed and upset. This is certainly not the impression or level of hospitality we aim to provide.
We understand that booking mistakes can happen, especially after a long journey with a young child. We regret that the communication at reception made you feel unwelcome or disrespected.
However, we would like to clarify what happened. When it became apparent that the reservation had been made for two adults instead of two adults and one child, our reception team explained the situation and immediately looked for a solution. The booking was adjusted accordingly, and your stay could proceed without any issues.
It was only after the additional charge for the extra guest was explained that you decided not to continue with the reservation. While we fully understand that unexpected costs can be disappointing, they are the result of the room occupancy stated at the time of booking.
We also wish to state that our receptionists remained polite and professional throughout the interaction. Unfortunately, they were subjected to insulting language, which is unacceptable. Our staff deserve to be treated with the same respect that we strive to show all of our guests.
We regret that we could not meet your expectations and wish you all the best in your future travels.
Kind regards,
Isabelle, front office manager
Thank you for sharing your feedback.
We are truly sorry to read that your arrival left you feeling disappointed and upset.
We are truly sorry to read that your arrival left you feeling disappointed and upset. This is certainly not the impression or level of hospitality we aim to provide.
We understand that booking mistakes can happen, especially after a long journey with a young child. We regret that the communication at reception made you feel unwelcome or disrespected.
However, we would like to clarify what happened. When it became apparent that the reservation had been made for two adults instead of two adults and one child, our reception team explained the situation and immediately looked for a solution. The booking was adjusted accordingly, and your stay could proceed without any issues.
It was only after the additional charge for the extra guest was explained that you decided not to continue with the reservation. While we fully understand that unexpected costs can be disappointing, they are the result of the room occupancy stated at the time of booking.
We also wish to state that our receptionists remained polite and professional throughout the interaction. Unfortunately, they were subjected to insulting language, which is unacceptable. Our staff deserve to be treated with the same respect that we strive to show all of our guests.
We regret that we could not meet your expectations and wish you all the best in your future travels.
Kind regards,
Isabelle, front office manager
Couple
Commentaire : 25 juin 2026
Date d'arrivée : juin 2026
Top hotel
It's a top hotel
Room was super neat and nice
The room was also clean
The breakfast buffet was great and everything was delicious
We will definitely be back again
Room was super neat and nice
The room was also clean
The breakfast buffet was great and everything was delicious
We will definitely be back again
Réponse de l'hôtel
Commentaire : 6 juil. 2026
Beste gast,
Hartelijk dank voor uw mooie review en de enthousiaste woorden!
Wat fijn om te lezen dat u zo heeft genoten van uw verblijf. We zijn blij dat de nette en schone kamer aan uw verwachtingen voldeed en dat u ook zo enthousiast bent over ons ontbijtbuffet. Het is altijd een groot compliment om te horen dat onze gasten met plezier op hun verblijf terugkijken.
Het doet ons extra goed om te lezen dat u zeker nog eens terug wilt komen. Wij kijken ernaar uit u in de toekomst opnieuw te mogen verwelkomen!
Met vriendelijke groet,
Isabelle, Front Office Manager
Hartelijk dank voor uw mooie review en de enthousiaste woorden!
Wat fijn om te lezen dat u zo heeft genoten van uw verblijf. We zijn blij dat de nette en schone kamer aan uw verwachtingen voldeed en dat u ook zo enthousiast bent over ons ontbijtbuffet. Het is altijd een groot compliment om te horen dat onze gasten met plezier op hun verblijf terugkijken.
Het doet ons extra goed om te lezen dat u zeker nog eens terug wilt komen. Wij kijken ernaar uit u in de toekomst opnieuw te mogen verwelkomen!
Met vriendelijke groet,
Isabelle, Front Office Manager
Voyageur anonyme
Commentaire : 5 juin 2026
Date d'arrivée : mai 2026
The hotel location is very good for accessing the train and bus stations at Leiden, also by an short walk to central Leiden, which is very interesting.
Room, facing the railway, was very quiet and well insulated for noise.
The Luggage Room was very useful before and after our use of the room.
We didn't eat at the hotel, so can't comment on that aspect.
Staff were always helpful.
Room, facing the railway, was very quiet and well insulated for noise.
The Luggage Room was very useful before and after our use of the room.
We didn't eat at the hotel, so can't comment on that aspect.
Staff were always helpful.
Voyageur d'affaires
Commentaire : 2 juin 2026
Date d'arrivée : juin 2026
Do not stay here for comfort…
There is no air conditioning in rooms on the fourth floor and the side near the street is too noisy to have the window open. There is a high pitched noise coming from the street for hours late at night. I suffered without sleep for two nights because it was far too hot in my room. They did not have any fans, nor did they take my complaints seriously. I never want to stay here again…
Réponse de l'hôtel
Commentaire : 6 juil. 2026
Dear Guest,
Thank you for taking the time to share your feedback. We are very sorry to read that your stay was uncomfortable and that the high temperatures affected your sleep. We fully understand how disappointing this must have been.
Our Tulip Inn rooms are equipped with a central ventilation system with top cooling, which is designed to lower the room temperature by several degrees. However, during periods of extreme heat, the system may not be able to provide the level of cooling some guests expect. We sincerely regret that this impacted your stay.
We are also sorry to read that you felt your concerns were not taken seriously. This is certainly not the experience we want our guests to have, and we will discuss your comments with our team to ensure we communicate more clearly and provide the best possible assistance in these situations.
For guests who prefer individually controlled air conditioning, we also offer our Golden Tulip rooms in the same building. These rooms are equipped with air conditioning and provide additional comfort during warmer periods.
Thank you again for your honest feedback. We regret that we were unable to meet your expectations and hope you will consider giving us another opportunity in the future.
Kind regards,
Isabelle, Front Office Manager
Thank you for taking the time to share your feedback. We are very sorry to read that your stay was uncomfortable and that the high temperatures affected your sleep. We fully understand how disappointing this must have been.
Our Tulip Inn rooms are equipped with a central ventilation system with top cooling, which is designed to lower the room temperature by several degrees. However, during periods of extreme heat, the system may not be able to provide the level of cooling some guests expect. We sincerely regret that this impacted your stay.
We are also sorry to read that you felt your concerns were not taken seriously. This is certainly not the experience we want our guests to have, and we will discuss your comments with our team to ensure we communicate more clearly and provide the best possible assistance in these situations.
For guests who prefer individually controlled air conditioning, we also offer our Golden Tulip rooms in the same building. These rooms are equipped with air conditioning and provide additional comfort during warmer periods.
Thank you again for your honest feedback. We regret that we were unable to meet your expectations and hope you will consider giving us another opportunity in the future.
Kind regards,
Isabelle, Front Office Manager
Excellent emplacement
Schipholweg 3, Leyde, 2316 XB, Pays-Bas|0,96 km du centre-ville
Arrivée et départ
Arrivée à partir de :
15:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie acceptés moyennant supplément
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
Golden Tulip Leiden Centre : questions fréquentes
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