DoubleTree by Hilton Luxembourg
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Infos rapides
Arrivée à partir de : | 15:00 |
|---|---|
Départ avant : | 12:00 |
Petit déjeuner | Petit déjeuner disponible |
Animaux de compagnie | Animaux de compagnie acceptés moyennant supplément |
Enfants | Les enfants sont acceptés dans cet hôtel. |
Commodités
DoubleTree by Hilton Luxembourg : plus d'informations
DoubleTree by Hilton Luxembourg
En choisissant Doubletree by Hilton Luxembourg, vous profiterez d'un séjour en plein centre de Luxembourg-Ville, (Dommeldange), à moins de 10 minutes en voiture de Hôtel de ville de Luxembourg et Pont grande-duchesse Charlotte. Cet hôtel se trouve à 3,4 km de Centre Culturel de Beggen et à 3,8 km de Boulevard Royal. La détente avant tout ! Profitez des nombreuses options de loisirs disponibles dans l'hébergement, notamment une piscine couverte, ou admirez la vue qui vous est offerte depuis une terrasse. Parmi les équipements et services offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et des magasins. De délicieuses spécialités Cuisine française vous attendent à The Green, un café-restaurant qui offre une sympathique vue sur le jardin et qui abrite un bar, un bar / salon, parfait pour prendre un verre avant le dîner. Si vous préférez une soirée cocooning, un service d'étage (horaires limités) est à votre disposition. Un petit déjeuner buffet est servi en semaine de 06 h 30 à 10 h 30 et le week-end de 07 h 00 à 11 h 00 (en supplément). Les équipements et services proposés incluent un poste informatique, un service de départ express et des journaux gratuits dans le hall. Si vous devez organiser une réunion à Luxembourg-Ville, faites confiance à cet hôtel qui dispose d'espaces événements mesurant 1250 mètres carrés et comprenant un centre de conférence et 16 des salles de réunion. Un parking payant sans service de voiturier est disponible dans l'enceinte de l'hébergement. Les 345 chambres de l'hébergement vous invitent à la détente et comprennent une station d'accueil MP3 et un minibar. Une télévision LED 37 pouces avec chaînes par câble assure votre divertissement et l'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Une salle de bain privée avec un ensemble douche/baignoire est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un coffre-fort (suffisamment grand pour accueillir un ordinateur portable) et un bureau. Le service d'entretien est assuré tous les jours.
Commentaire : 12 mai 2026
Date d'arrivée : avr. 2026
It was a very big hotel...
Réponse de l'hôtel
Commentaire : 12 mai 2026
We are pleased to hear that you found the hotel clean and well maintained. However, we sincerely apologize for the inconveniences you experienced, particularly with the hot water in the bathroom and the dining experience not meeting your expectations. We also understand how disappointing it must have been to have limited time for breakfast before your early departure for the Rhine River cruise.
Your comments are very important to us, and we will certainly share them with our maintenance and Excecutive Chef to help us improve both our facilities and services.
We truly appreciate your honest feedback and hope we may have the opportunity to welcome you again in the future for a more comfortable and enjoyable experience.
Kind regards,
Moulay Alaoui
Director of Operations
Commentaire : 28 mars 2026
Date d'arrivée : mars 2026
Nothing exceptional
Réponse de l'hôtel
Commentaire : 8 avr. 2026
We appreciate your comments regarding the quality and presentation of our meals, as well as the location of our restaurant. Please rest assured that your feedback is valuable and will be shared with our teams to improve the dining experience and service for our future guests.
We hope to have the pleasure of welcoming you again and providing an even more satisfying experience during your next visit.
Kind regards,
Moulay Alaoui
Director of Operations
Commentaire : 13 juil. 2026
Date d'arrivée : juil. 2026
Air conditioning didn’t work properly.
Booked two 3-bed rooms. They were on 7th and 8th floor. Both rooms had interconnecting doors to neighbouring room (guests we didn’t know). You could hear the complete conversations from the neighbouring room. This is despite having requested quiet rooms.
The kids liked the pool.
Breakfast was very poor, not the Hilton breakfast you get elsewhere.
Not a great hotel but it was relatively cheap when staying in July there.
Commentaire : 13 juil. 2026
Avoid this hotel if you can!
They didn't say anything at check-in. When I phoned the front desk, they said it wasn't that big a difference and that the hotel was full. I eventually went down, and they said we'd get a free welcome drink and % off our dinner. I was not satisfied. Finally, at check-out, I expressed my displeasure with the front desk again, and they eventually did their best to rectify the situation by covering our complete dinner and drinks and refunding some money (in the end, it wasn't clear how much that was).
We planned to have a relaxing one-night getaway to spend time as a family, having fun in the pool, and going for a walk in the woods. I did not, however, sign up for having to telephone the front desk, complain at the front desk, complain again at the front desk, and spend my Monday morning writing this disappointing review, first thing. I assume that there is probably a proportion of their guests who experienced the same thing. It seems like a classic practice of overbooking and downgrading rooms, essentially, guests overpaying for what they get. Pretty dishonest practice if you ask me.
I highly recommend guests considering this property to book at any of the other top locations in Luxembourg City.
Sincerely, extremely disappointed ex-Hilton guest.
Réponse de l'hôtel
Commentaire : 17 juil. 2026
First and foremost, I would like to sincerely apologize for the disappointment you experienced during your stay. I fully understand your frustration, especially as your family getaway was meant to be a relaxing occasion and instead required repeated discussions with our front desk team.
Please allow me to clarify that we do not intentionally overbook higher room categories or downgrade guests as a business practice. On the contrary, our goal is always to accommodate guests in the room type they have reserved. Unfortunately, on the day of your arrival, an exceptional operational situation prevented us from providing the booked room categories, and I sincerely regret that this was neither communicated proactively nor handled in the manner you deserved.
I am pleased that our team ultimately arranged to cover your dinner and drinks and processed a partial refund in an effort to acknowledge the inconvenience. However, I fully recognize that compensation cannot replace the experience you had planned for your family, and I understand why you left feeling disappointed.
Your comments regarding the communication at check-in and the way your concerns were addressed have been shared with our Front Office Manager . We are reviewing these procedures to ensure that, should such an exceptional situation ever arise again, guests receive clear information and appropriate solutions from the very beginning.
I truly regret that we let you down on this occasion and that your experience has affected your confidence in our hotel and in the Hilton brand. I hope you might consider giving us another opportunity in the future to provide the level of hospitality and service you rightfully expected.
Kind regards
Moulay Alaoui
Director of Operations
Commentaire : 3 juil. 2026
Date d'arrivée : juil. 2026
Swimming pool me hole
Réponse de l'hôtel
Commentaire : 6 juil. 2026
We sincerely regret that your experience did not meet your expectations, particularly regarding the swimming pool. We understand your frustration, especially as access to the pool was one of the main reasons for choosing our hotel. Please accept our apologies for the inconvenience caused by its unavailability during your stay. Your comments regarding the communication of our facilities have been noted and will be shared with the relevant teams for review.
We are also sorry to learn that our location, as well as the dining options available both within the hotel and nearby, did not meet your needs. We understand how important convenient access to amenities and a variety of dining choices can be when traveling.
Guest feedback is invaluable in helping us improve, and we appreciate your candid comments. We hope you will consider giving us another opportunity in the future to provide a more positive experience.
Kind regards,
Moulay Alaoui
Director of Operations
Emplacement
12, Rue Jean Engling, Dummeldeng, Luxembourg, 1466, Luxembourg|3,36 km du centre-ville
Arrivée et départ
Arrivée à partir de :
15:00
Départ avant :
12:00
Bon à savoir
Les enfants sont acceptés dans cet hôtel.
à partir de 3 ans
35 € par personne et par nuit
Jusqu’à 2 ans
Gratuit
Animaux de compagnie acceptés moyennant supplément
Petit déjeuner disponible
Prix du petit déjeuner
23 €/personne
Horaires du petit déjeuner
De 06:30 à 10:30, du Lundi au Vendredi, De 07:00 à 11:00, du Samedi au Dimanche
Cash