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Janblue Hotel

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Infos rapides

Arrivée à partir de :		14:00
Départ avant :		11:30
Animaux de compagnie		Animaux de compagnie interdits
Enfants		Les enfants sont acceptés dans cet hôtel.

Commodités

Wi-Fi
Parking
Climatisation
Piscine
Salle de sport
Spa

Janblue Hotel : plus d'informations

Janblue Hotel

Featuring an international restaurant, and a disco pub, this 3-star hotel in Almaty is located on Seifullina Prospekt. Almaty Airport is 13 km away.

Commentaires de
Trip.comTripadvisor
Mentionné par les voyageurs
Voyageur d'affaires

Commentaire : 8 févr. 2026

确实很干净卫生，又方便，下次再光临！

Réponse de l'hôtel

Commentaire : 10 févr. 2026

非常感谢您的好评！我们很高兴您入住愉快，并期待您的再次光临。
Thank you very much for your kind review! We`re happy to hear that you enjoyed your stay and hope to welcome you again soon.
Famille

Commentaire : 4 juin 2026

Date d'arrivée : mai 2026

Worst Hotel Experience in 40 years

We stayed at this hotel in Almaty for 5 nights (3 rooms booked through Booking.com) as an Indian family visiting from the UAE. Unfortunately, it was one of the worst hotel experiences we have ever had.
From check-in, we faced ongoing issues with non-functional air conditioning/heating. Despite being moved three times, the problem was never properly resolved.
More concerning was the behavior of the staff. They were frequently rude, aggressive, and intimidating, shouted at us and our children, entered our rooms without permission, and refused repeated requests to speak with the manager.
Service standards deteriorated throughout our stay. Housekeeping stopped cleaning our rooms, bedsheets and towels were not replaced, and the breakfast quality became poor, with stale food being served.
When we requested a refund so we could move to another hotel, the hotel refused. At checkout, staff withheld our luggage and demanded a USD 200 "fine" for alleged damage to bedsheets and pillows. When we asked for proof, none was provided. The police were called, and after hearing both sides, the hotel director apologized and allowed us to leave.
Our children were frightened by the aggressive behavior throughout the stay, turning what should have been a family holiday into a very stressful experience. We also experienced racist remarks in the local language, some of which were translated and documented.
Based on our experience, we cannot recommend this hotel and would advise families and international travelers to consider other options.
Groupe

Commentaire : 4 juin 2026

Date d'arrivée : mai 2026

A HORRIBLE and PATHETIC experience

We stayed at this hotel in Almaty from 25th May for 5 nights, booking 3 rooms through Booking.com. We are an Indian family visiting from the UAE, and unfortunately this turned out to be one of the worst hotel experiences we have ever had
From the moment we checked in, the problems started. The first set of rooms had non-functional AC/heating systems. After repeated complaints, the hotel shifted us multiple times — in total, three room changes — yet the same issue continued.
What was even more shocking was the behavior of the staff. Instead of resolving concerns professionally, they became rude, aggressive, and intimidating. They shouted at us and even scolded our children.
On multiple occasions, staff forcefully entered our rooms, physically pushed family members including children, and behaved in a threatening manner for absolutely no valid reason.
The pillows provided were extremely hard and uncomfortable, and for two nights we had to sleep using folded towels. When we politely requested softer pillows (which they clearly had available), the staff reacted aggressively and started verbally abusing us.
We repeatedly requested to speak with the manager, but they never allowed us to do so.
The situation only worsened over the stay:
Housekeeping and toilet cleaning were deliberately stopped
Bedsheets and towels were not replaced
Breakfast quality became unacceptable, with stale food being served
Staff continuously shouted at us in the local language and threatened us whenever we tried to complain
Since the environment became unsafe for our family and children, we requested a refund so we could move to another hotel. The hotel refused.
The most horrifying incident happened during checkout. The staff hid our luggage and demanded a $200 “fine,” falsely accusing us of damaging bedsheets and pillows. When we asked for proof, they showed unclear CCTV footage that did not establish anything. After we challenged this, they called the police.
Thankfully, when the police and the hotel director arrived, they heard our side, apologized to us, and finally allowed us to leave the hotel.
Our children were terrified throughout this stay and started crying every time the staff approached us aggressively. What should have been a family holiday became a traumatic experience.
We also experienced racist remarks in the local language, some of which were captured using Google Translate.
This hotel was extremely disrespectful, intimidating, and hostile towards us. Based on our experience, we strongly advise families — especially international tourists — to avoid staying here
Voyageur d'affaires

Commentaire : 12 févr. 2026

Really nice place to stay

Réponse de l'hôtel

Commentaire : 18 févr. 2026

Thank you for your kind words and high rating! We`re happy you enjoyed your stay.
Voyageur en solo

Commentaire : 18 janv. 2026

一楼大厅很漂亮，房间一般般 国内200左右的水平

Réponse de l'hôtel

Commentaire : 10 févr. 2026

感谢您的评价。我们非常感谢您抽出时间分享您的体验。您的反馈对我们至关重要，有助于我们改进服务。我们期待您下次光临
Thank you for your review. We appreciate you taking the time to share your experience. Your feedback is very important to us and helps us improve our service. We hope to welcome you again in the future.
Découvrir ce que pensent d’autres voyageurs sur Tripadvisor

Très bon emplacement

4,0

Seifullin Prospekt 163A, Almaty, 050037, Kazakhstan|5,29 km du centre-ville

Arrivée et départ

Arrivée à partir de :

14:00

Départ avant :

11:30

Bon à savoir

Enfants

Les enfants sont acceptés dans cet hôtel.

Lits supplémentaires

à partir de 8 ans

14 € (KZT7 000) par personne et par nuit

Jusqu’à 7 ans

Gratuit

Lit bébé

Veuillez contacter l'hôtel pour en savoir plus sur l'ajout d'un lit bébé.

Animaux de compagnie

Animaux de compagnie interdits

Informations importantes de la part de l’hôtel
Veuillez informer l'établissement Janblue Hotel à l'avance de l'heure à laquelle vous prévoyez d'arriver. Vous pouvez indiquer cette information dans la rubrique « Demandes spéciales » lors de la réservation ou contacter directement l'établissement. Ses coordonnées figurent sur votre confirmation de réservation. Vous devrez présenter une pièce d'identité avec photo et une carte de crédit lors de l'enregistrement. Veuillez noter que toutes les demandes spéciales seront satisfaites sous réserve de disponibilité et pourront entraîner des frais supplémentaires. Les clients âgés de moins de 18 ans doivent être accompagnés d'un parent ou d'un tuteur légal pour pouvoir s'enregistrer. Un dépôt de garantie d'un montant de KZT 15000 est demandé à l'arrivée. Il devra être payé en espèces. Le remboursement devrait être effectué le jour de votre départ. Le dépôt de garantie vous sera entièrement remboursé en espèces, si aucun dommage n'a été constaté par l'établissement. Please note that rooms are located on the 1st and 2nd floors, there is no lift on site.
Méthodes de paiement acceptées
L'hôtel accepte les modes de paiement suivants :
card logocard logocard logocard logocard logo

PayPal

Cash

Apple Pay

Janblue Hotel : questions fréquentes

L'hôtel Janblue Hotel est à 5.3 km du centre de cette ville (Almaty).
L'hôtel Janblue Hotel se trouve à Almaty, Kazakhstan et est à 5.3 km du centre de cette ville (Almaty).
Vous pouvez arriver à l'établissement @@hotel_name@@ à partir de @@check_in_time@@ et vous devez partir avant @@check_out_time@@.
Oui, l'établissement Janblue Hotel dispose d'un parking.
Oui, l'établissement Janblue Hotel comprend un restaurant.