Hotel Phoenix
+ 36
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Infos rapides
Arrivée à partir de : | 15:00 |
|---|---|
Départ avant : | 11:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Commodités
Wi-Fi
Parking
Navette aéroport
Non-fumeur
Zones fumeurs
Extincteurs
Hotel Phoenix : plus d'informations
Hotel Phoenix
L'Hotel Phoenix se trouve dans la rue principale de Reykjavík, Laugavegur, à 250 mètres de la promenade au bord de l'eau. Bénéficiant d'un cadre intime, il dispose de chambres décorées avec goût. Le stationnement est gratuit.
Commentaires de 
Couple
Commentaire : 12 janv. 2025
Date d'arrivée : janv. 2025
Fabulous hotel
Fabulous hotel in the centre of Reykjavik. Beautiful rooms snd very clean. The breakfast is fantastic. The hotel is on the main street in Reykjavik but in a quiet area. Our hosts were very friendly and gave us nice tips and information about Iceland.
Couple
Commentaire : 3 janv. 2025
Date d'arrivée : janv. 2025
A wonderful little hotel
A wonderful little hotel on the main street in Reykjavik centre. The hotel is beautifully decorated and very clean. The two gentlemen running it are very welcoming and gave us good tips on what to see in Reykjavik and around the city. Breakfast was fantastic.
Voyageur en solo
Commentaire : 2 janv. 2025
Date d'arrivée : déc. 2024
Fantastic boutique hotel
Very nice small boutique hotel in the centre if Reykjavik. Very clean and beautiful decor. The staff are very friendly and attentive. Breakfast was phenomenal. It’s on the main street but in a very quiet area. The bed is one if the best I had in a hotel room.
Voyageur en solo
Commentaire : 11 déc. 2024
Date d'arrivée : nov. 2024
HIGH SAFETY RISK
Throughout my decades of travel to 60+ countries, I’ve never experienced such disturbing behavior from a lodging proprietor, to the point of feeling genuinely unsafe in this man’s presence. I believe his name is Steindor Ivarsson (since he refused to tell me when asked), the self-described owner of this small 9-room B&B. Instead of treating guests with even a modicum of civility or respect, you are “greeted” in a most unwelcoming manner, & he becomes visibly upset by any reasonable request no matter how minor, which he then escalates to emotional hostility & vicious verbal abuse.
My experience at this B&B unfolded as follows. 1) During my first interaction with him, he became visibly annoyed when I gently moved a ceramic tray holding creamer/sugar pots from the edge of the small 2-person breakfast table (to avoid accidentally knocking it off) to a clear space at the center of the table. He immediately came over &, with a wordless scowl, returned it to the edge of table. 2) Before going back upstairs to my room, I graciously mentioned that I didn’t need housekeeping service that day, at which he became seriously aggravated & insisted that I explain why. (I hadn’t used anything yet that would need to be cleaned or replaced.) 3) When my room safe kept malfunctioning, after precisely following the operating instructions, I asked for assistance to get it open (twice), during which he derided me for not following the directions, even though he couldn’t get it to work either & had to use his master key (twice). 4) While in my room working on the safe, he falsely accused me of trying to steal one of the bathroom towels, saying he saw me rolling it up to put in my backpack. When I calmly responded that was not the case (I was actually rolling it to use in the room as lumbar support when sitting in bed), he yelled at me, “You’re the rudest person I have ever met in my life,” as he slammed the door & walked out. 5) That evening, after I’d returned from day-long tour, he literally threw my room key at me at the front counter. 6) I’d decided to sacrifice the included breakfast the next (last) morning, as I wasn’t about to subject myself to more of his inappropriate behavior. 7) When I came down to check out, he grabbed the room key & went right back upstairs to “check the room,” rudely, & wrongly, implying I had stolen items. He then brought down my bags (they apparently don’t want guests taking luggage up & down the stairs themselves), roughly dropped them by the front door & literally raged at me, “GET OUT of my hotel,” “Take your bags & go, NOW,” & “I never want you in my hotel again.”
If I had been able to find another place to stay the last night, I would have immediately left. I was particularly concerned about his unpredictable unbalanced behavior that night, especially since he had a master key to the guest rooms. I have no doubt that he will angrily respond to this feedback, which describes his pattern of unwarranted behavioral instability toward guests, in an attempt to discredit me, as he has threatened to do.
I take no pleasure in writing this review, as this man is obviously suffering emotionally, & I honestly hope he gets the gets the treatment he so clearly needs. As a healthcare professional & avid traveler, my only objective is to warn others of his terrifying & disrespectful conduct, so as to not become unwitting victims of his unbalanced, unprovoked, & unpredictable explosive outbursts & verbal attacks towards guests, who reasonably assumed they were paying for a calm & comfortable stay, with no inkling that they may be at risk of being subjected to this kind of abuse.
With this being my long-anticipated first trip to Iceland, after having been treated with this type of emotional hostility & verbal abuse it will likely be my last. Lodging proprietors, by virtue of their jobs that put them in ongoing professional contact with visitors, ideally function as frontline goodwill ambassadors representing the city/country to tourists who come to spend their hard-earned vacation time & money. The city/national tourist boards need to seriously look into this egregious type of behavior that, if allowed to continue, will ultimately negatively impact Iceland’s tourism industry.
Note: If I had been able to interact exclusively with the friendly & extremely helpful other gentleman working there, who has also been referred to in other reviews as the “night guy” & “night manager,” & who I believe is a business partner/co-owner of this facility, I would have given this place a glowing 5-star review. He was very welcoming when checking me in the evening I arrived, as well as politely informative regarding the multitude of guest “rules” (that I sensed he didn’t necessarily agree with). The only other time I was fortunate enough to interact with him, he voluntarily provided lots of valuable tips & pointed out important local idiosyncrasies relevant to flight departure from Keflavik Airport, use of the public transit system, as well as offering great recommendations. He always treated me with kindness, respect, & appreciation.
My experience at this B&B unfolded as follows. 1) During my first interaction with him, he became visibly annoyed when I gently moved a ceramic tray holding creamer/sugar pots from the edge of the small 2-person breakfast table (to avoid accidentally knocking it off) to a clear space at the center of the table. He immediately came over &, with a wordless scowl, returned it to the edge of table. 2) Before going back upstairs to my room, I graciously mentioned that I didn’t need housekeeping service that day, at which he became seriously aggravated & insisted that I explain why. (I hadn’t used anything yet that would need to be cleaned or replaced.) 3) When my room safe kept malfunctioning, after precisely following the operating instructions, I asked for assistance to get it open (twice), during which he derided me for not following the directions, even though he couldn’t get it to work either & had to use his master key (twice). 4) While in my room working on the safe, he falsely accused me of trying to steal one of the bathroom towels, saying he saw me rolling it up to put in my backpack. When I calmly responded that was not the case (I was actually rolling it to use in the room as lumbar support when sitting in bed), he yelled at me, “You’re the rudest person I have ever met in my life,” as he slammed the door & walked out. 5) That evening, after I’d returned from day-long tour, he literally threw my room key at me at the front counter. 6) I’d decided to sacrifice the included breakfast the next (last) morning, as I wasn’t about to subject myself to more of his inappropriate behavior. 7) When I came down to check out, he grabbed the room key & went right back upstairs to “check the room,” rudely, & wrongly, implying I had stolen items. He then brought down my bags (they apparently don’t want guests taking luggage up & down the stairs themselves), roughly dropped them by the front door & literally raged at me, “GET OUT of my hotel,” “Take your bags & go, NOW,” & “I never want you in my hotel again.”
If I had been able to find another place to stay the last night, I would have immediately left. I was particularly concerned about his unpredictable unbalanced behavior that night, especially since he had a master key to the guest rooms. I have no doubt that he will angrily respond to this feedback, which describes his pattern of unwarranted behavioral instability toward guests, in an attempt to discredit me, as he has threatened to do.
I take no pleasure in writing this review, as this man is obviously suffering emotionally, & I honestly hope he gets the gets the treatment he so clearly needs. As a healthcare professional & avid traveler, my only objective is to warn others of his terrifying & disrespectful conduct, so as to not become unwitting victims of his unbalanced, unprovoked, & unpredictable explosive outbursts & verbal attacks towards guests, who reasonably assumed they were paying for a calm & comfortable stay, with no inkling that they may be at risk of being subjected to this kind of abuse.
With this being my long-anticipated first trip to Iceland, after having been treated with this type of emotional hostility & verbal abuse it will likely be my last. Lodging proprietors, by virtue of their jobs that put them in ongoing professional contact with visitors, ideally function as frontline goodwill ambassadors representing the city/country to tourists who come to spend their hard-earned vacation time & money. The city/national tourist boards need to seriously look into this egregious type of behavior that, if allowed to continue, will ultimately negatively impact Iceland’s tourism industry.
Note: If I had been able to interact exclusively with the friendly & extremely helpful other gentleman working there, who has also been referred to in other reviews as the “night guy” & “night manager,” & who I believe is a business partner/co-owner of this facility, I would have given this place a glowing 5-star review. He was very welcoming when checking me in the evening I arrived, as well as politely informative regarding the multitude of guest “rules” (that I sensed he didn’t necessarily agree with). The only other time I was fortunate enough to interact with him, he voluntarily provided lots of valuable tips & pointed out important local idiosyncrasies relevant to flight departure from Keflavik Airport, use of the public transit system, as well as offering great recommendations. He always treated me with kindness, respect, & appreciation.
Groupe
UK
Commentaire : 25 nov. 2024
Date d'arrivée : nov. 2024
Absolutely charming
Cannot recommend Hotel Phoenix enough. Such a lovely little place. Large but warm rooms, so comfortable, charming decor, very very accommodating and friendly hosts. Was so nice to come back here each evening. On the Main Street close to restaurants and near a bus stop that takes you to the main bus terminal.
Excellent emplacement
Laugavegur 140, Holt, Reykjavík, 105, Islande|0,77 km du centre-ville
Arrivée et départ
Arrivée à partir de :
15:00
Départ avant :
11:00
Bon à savoir
Animaux de compagnie interdits
Les enfants ont besoin d'un lit supplémentaire pour dormir dans la chambre.
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
Hotel Phoenix : questions fréquentes
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