The Elgin, Darjeeling
Darjeeling : trouvez le meilleur hôtel dans cette ville à vos dates, par prix ou par préférence
The Elgin, Darjeeling : comparez les offres sur des centaines de sites, au même endroit
Recherchez une offre avec l'annulation gratuite ou d'excellentes évaluations
Comparez les chambres et les prix
Nous comparons les prix de centaines de sites pour vous trouver les meilleures offres
Infos rapides
Arrivée à partir de : | 12:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie acceptés moyennant supplément |
Commodités
The Elgin, Darjeeling : plus d'informations
The Elgin, Darjeeling
En choisissant The Elgin, Darjeeling à Darjeeling, vous profiterez d'un séjour non loin de l'aéroport, à seulement 3 min à pied de Darjeeling Himalayan Railway et à 8 minutes de marche de Jardins botaniques. Ce complexe touristique très pratique pour les familles se trouve à 1,5 km de Aloobari Gompa Monastery et à 1,8 km de Happy Valley Tea Estate. Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. Parmi les services et équipements offerts par ce complexe touristique de style victorien, vous trouverez aussi l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une salle de jeux vidéo. Pendant votre séjour, laissez-vous tenter par les saveurs de The Orchid Dining Room, un restaurant qui abrite aussi un bar, un bar / salon. Si vous préférez rester tranquille devant votre série préférée, un service d'étage (horaires limités) est à votre disposition. Tous les jours, un petit déjeuner vous est proposé en échange d'un supplément. Les équipements et services proposés incluent un centre d'affaires ouvert 24 h/24, un service de location de limousines/berlines et un service d'arrivée express. Les espaces événements de ce complexe touristique comprennent un centre de conférence et une salle de réunion. Un service de transfert depuis la gare est offert gratuitement (disponible sur demande) et un parking gratuit se trouve dans l'enceinte de l'hébergement. Passez un séjour comme il se doit dans une des 35 chambres avec une décoration personnalisée de l'hébergement et profitez des nombreux équipements à votre disposition, notamment une cheminée et une télévision LCD. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par satellite. Une salle de bain privée avec un ensemble douche/baignoire est à votre disposition. Vous y trouvez également une baignoire relaxante profonde et un pommeau de douche à « effet pluie ». Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Commentaire : 14 juin 2026
Date d'arrivée : juin 2026
Great experience
Réponse de l'hôtel
Commentaire : 16 juin 2026
Thank you for your wonderful review and for choosing to stay with us.
We are delighted to know that you and your family had an enjoyable stay and appreciated our beautiful heritage property, comfortable rooms, and the quality of food served. Being located on the Mall Road, we are pleased that our guests can conveniently experience the charm of Darjeeling while enjoying a relaxing stay with us.
Your kind words are truly encouraging for our team, and we look forward to welcoming you and your family back for another memorable stay in the near future.
Warm regards,
Management
Hotel Elgin Darjeeling
Commentaire : 18 mai 2026
Date d'arrivée : mai 2026
Overpriced for the experience provided
We stayed at Hotel Elgin, Darjeeling, expecting a premium experience considering the tariff of approximately ₹14,000 per night for a deluxe room. Unfortunately, the stay was quite disappointing overall.
On the first day, we were given a room whose windows faced a wall, with virtually no sunlight or pleasant view, making the room feel dull and claustrophobic. After we complained, the staff shifted us the next day to another room on the ground floor with a much better view and natural sunlight. We were informed that all rooms were booked, so the shift could only happen later.
While the second room was definitely better, there were still several maintenance and cleanliness issues that should not exist at this price point. The bathroom seat was dirty and had to be cleaned again after we pointed it out. The TV initially did not have proper channel access, which was fixed only after a request. We also noticed nails protruding from the floor and furniture, which again required attention from the staff.
To be fair, the staff members were polite, courteous, and responsive whenever complaints were raised. However, the larger issue is that the property seems to rely heavily on its “heritage” tag while charging premium prices without maintaining the rooms to premium standards.
A heritage property can certainly have old-world charm, but basic upkeep, cleanliness, repairs, and comfort should match the amount guests are paying. At this pricing, guests expect a far more polished and well-maintained experience.
Réponse de l'hôtel
Commentaire : 18 mai 2026
Thank you for taking the time to share your detailed feedback regarding your recent stay at The Elgin, Darjeeling.
We sincerely regret that your experience did not meet your expectations, particularly with regard to the initial room allocation, maintenance concerns, and overall upkeep of the room facilities. Please accept our apologies for the inconvenience caused. While we are glad that our team was able to assist with a room change and respond promptly to your concerns during the stay, we understand that this does not fully compensate for the disappointment experienced.
Your observations regarding cleanliness, maintenance, and room condition have been taken very seriously and have been shared with the concerned departments for immediate corrective action. Guest comfort and safety remain our highest priority, and feedback such as yours helps us identify areas where improvement is necessary.
As a heritage property, we strive to preserve the old-world charm of the hotel while ensuring modern standards of comfort and upkeep. We regret that we fell short in delivering the premium experience you rightfully expected.
We truly value your patronage and hope you may consider giving us another opportunity in the future to provide you with a more seamless and memorable stay experience.
Warm regards,
Management
The Elgin, Darjeeling
Commentaire : 5 mai 2026
Date d'arrivée : avr. 2026
Wouldn’t recommend
Hotel is not clean or cared for. Very run down. Needs a complete refurbishment
Staff were lovely but poorly trained
Food wasn’t good
Réponse de l'hôtel
Commentaire : 6 mai 2026
Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations.
Cleanliness and upkeep are of utmost importance to us, and it is disappointing to hear that this was not reflected during your stay. Please be assured that your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We also acknowledge your concerns regarding the overall condition of the property, and your feedback has been noted as we continuously work towards enhancing our guest experience.
While we are pleased to know that you found our team members courteous, we regret that the service did not meet the standards we strive to uphold. Your remarks regarding training have been taken seriously, and we will be reinforcing our service protocols to ensure a more seamless experience for our guests.
We are equally concerned to hear that the food did not meet your expectations. This has been shared with our culinary team for further evaluation and improvement.
We sincerely regret that your stay was disappointing and hope you will consider giving us another opportunity to provide you with the true Elgin experience.
Warm Regards
Elgin Team
Commentaire : 2 mai 2026
Date d'arrivée : avr. 2026
Stay somewhere else
If as much trouble was taken on the inside as was on the manicured lawn it may be different. Seemed very unloved and in need of a complete refurbishment.
Réponse de l'hôtel
Commentaire : 3 mai 2026
Thank you for sharing your feedback. We are truly sorry to learn that your experience did not meet your expectations.
Cleanliness and upkeep are of utmost importance to us, and it is concerning to hear about the condition of your room, furnishings, and fixtures. Please be assured that this is not reflective of our usual standards, and your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action.
We also regret that the dining experience and service speed fell short during your stay. While we are glad you found our team courteous, we understand that timely service is equally important, and we will certainly work on improving this aspect.
As a heritage property, we continuously strive to balance its old-world charm with modern comfort, and your feedback regarding refurbishment and overall upkeep is noted with seriousness. It helps us identify areas where we need to do better.
We sincerely apologize for the inconvenience caused and the disappointment you experienced. We would appreciate another opportunity to restore your confidence in us and provide you with the experience we are known for.
Warm regards,
Team Elgin
Commentaire : 20 avr. 2026
Date d'arrivée : avr. 2026
Avoid.
Réponse de l'hôtel
Commentaire : 22 avr. 2026
Thank you for sharing your feedback following your stay at The Elgin Darjeeling.
We are truly concerned to read about your experience and sincerely apologise for the shortcomings you encountered. Cleanliness and guest comfort are of utmost importance to us, and the concerns you have raised regarding the condition of bedding, bathrobes, and soft furnishings are certainly not in line with our standards. While we understand that the bedding was changed during your stay, we regret that this did not fully address your concerns. Your feedback has been immediately shared with our housekeeping team for strict review and corrective measures.
We also apologise for the disturbance caused by noise, both from internal plumbing and surrounding areas. We understand how this can impact the overall comfort of your stay, and our maintenance team will be looking into this on priority.
It is disappointing to know that your experience did not offer the value you expected, and we regret that we were unable to meet your expectations on this occasion.
Your feedback is extremely valuable to us, and we truly hope you will consider giving us another opportunity to restore your confidence in us with a more pleasant and comfortable stay.
Warm regards,
Elgin Team
Très bon emplacement
18 H.D Lama Road , Darjeeling, 734101, Inde|0,46 km du centre-ville
Arrivée et départ
Arrivée à partir de :
12:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie acceptés moyennant supplément
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.