Itsy Hotels Jansi Residency
+ 33
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Infos rapides
Arrivée à partir de : | 13:00 |
|---|---|
Départ avant : | 11:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Enfants | Les enfants sont acceptés dans cet hôtel. |
Commodités
Wi-Fi
Parking
Climatisation
Réception 24h/24
Non-fumeur
Ascenseur
Itsy Hotels Jansi Residency : plus d'informations
Itsy Hotels Jansi Residency
L’établissement Itsy Hotels Jansi Residency est idéalement placé à Coimbatore. Il possède un service d'étage, un parking privé gratuit ainsi que des hébergements dotés de la climatisation et d’une connexion Wi-Fi gratuite.
Commentaires de 
Autre
Commentaire : 12 avr. 2025
Date d'arrivée : avr. 2025
Karthik
Nice room, comfort stay, we enjoyed alot thank u.reasonable price, breakfast also very good,see u soon
Réponse de l'hôtel
Commentaire : 20 avr. 2025
Dear Guest, Thank you for choosing to stay with us. We are glad that you enjoyed your stay. Thank you for appreciating the breakfast. At Treebo, it is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best Wishes, Treebo Hospitality Ventures
Voyageur d'affaires
Commentaire : 5 déc. 2025
Date d'arrivée : déc. 2025
Average Hotel
Room space is ok kind for that price. Food is good at nominal charges too. Very little parking space and since the property is on the busy main road, taking out the vehicle is bit challenging. Rooms are little noisy as it is always packed with guests. Overall it’s good for a quick stay.
Réponse de l'hôtel
Commentaire : 11 déc. 2025
Dear Sandeep T, Thank you for choosing to stay with us and for taking the time to share your feedback. It was an absolute pleasure hosting you and we are glad that you had a good stay. We look forward to hosting you again. Best Wishes, Treebo Hospitality Ventures
Couple
Commentaire : 5 juin 2026
Date d'arrivée : juin 2026
Receptionist rude and unprofessional
Date: 04/06/2026
Extremely Disappointing and Unprofessional Reception Experience
I had booked a room online at Itsy Jansi Residency, Coimbatore, with a standard check-in time of 12:00 PM. Since I arrived early at around 6:30 AM, I had already mentioned my request for an early check-in in the booking remarks.
Unfortunately, my experience with the receptionist was extremely disappointing and distressing. From the moment we arrived, his attitude was rude, dismissive, and highly unprofessional. Instead of welcoming us as guests, he spoke in a manner that made us feel unwelcome and uncomfortable.
Initially, without properly verifying the booking details in the system, he informed us that no room had been booked under our name. Rather than assisting us in resolving the issue, he appeared more interested in avoiding responsibility. When we politely requested him to recheck the booking, he became argumentative and raised his voice.
What was even more disturbing was his behavior towards my wife. He asked unnecessary and inappropriate personal questions in a sarcastic and disrespectful manner, including questions such as whether we were married and why we had come to the hotel. The tone and manner in which these questions were asked felt insulting and carried inappropriate undertones. Such questioning is completely unacceptable and has no place in professional hospitality service.
When we requested to speak with the manager, the receptionist was initially reluctant to provide the manager's contact details. We felt helpless as there was no proper escalation support available at that time. Another staff member who witnessed the interaction suddenly disappeared from the reception area during the incident, offering no assistance. A third person was present but was unable to communicate effectively in either Tamil or English and therefore could not help resolve the situation.
At one point, we even attempted to contact local authorities for assistance, but our calls went unanswered, leaving us with no immediate support.
The receptionist clearly stated that we could either wait until 12:00 PM for check-in or leave the premises, and that no room would be provided before the standard check-in time. However, it later became evident that rooms were actually available. The situation suddenly changed when he informed us that a room could be provided immediately upon payment of an additional ₹600 as an early check-in charge, which we eventually paid.
The issue was never about the additional charge. We fully understand hotel policies regarding early check-in fees. The real issue was the receptionist's attitude, lack of professionalism, poor communication, unwillingness to assist, and disrespectful behavior toward guests.
A hotel stay begins at the reception desk, and first impressions matter. Unfortunately, this was one of the worst and most uncomfortable check-in experiences I have encountered. No guest should be subjected to rude treatment, unnecessary personal questioning, raised voices, or a lack of basic courtesy and hospitality.
I sincerely hope the management takes this feedback seriously, reviews the conduct of the concerned receptionist, and provides proper customer service and hospitality training to ensure that future guests are treated with the dignity, respect, and professionalism they deserve.
Extremely Disappointing and Unprofessional Reception Experience
I had booked a room online at Itsy Jansi Residency, Coimbatore, with a standard check-in time of 12:00 PM. Since I arrived early at around 6:30 AM, I had already mentioned my request for an early check-in in the booking remarks.
Unfortunately, my experience with the receptionist was extremely disappointing and distressing. From the moment we arrived, his attitude was rude, dismissive, and highly unprofessional. Instead of welcoming us as guests, he spoke in a manner that made us feel unwelcome and uncomfortable.
Initially, without properly verifying the booking details in the system, he informed us that no room had been booked under our name. Rather than assisting us in resolving the issue, he appeared more interested in avoiding responsibility. When we politely requested him to recheck the booking, he became argumentative and raised his voice.
What was even more disturbing was his behavior towards my wife. He asked unnecessary and inappropriate personal questions in a sarcastic and disrespectful manner, including questions such as whether we were married and why we had come to the hotel. The tone and manner in which these questions were asked felt insulting and carried inappropriate undertones. Such questioning is completely unacceptable and has no place in professional hospitality service.
When we requested to speak with the manager, the receptionist was initially reluctant to provide the manager's contact details. We felt helpless as there was no proper escalation support available at that time. Another staff member who witnessed the interaction suddenly disappeared from the reception area during the incident, offering no assistance. A third person was present but was unable to communicate effectively in either Tamil or English and therefore could not help resolve the situation.
At one point, we even attempted to contact local authorities for assistance, but our calls went unanswered, leaving us with no immediate support.
The receptionist clearly stated that we could either wait until 12:00 PM for check-in or leave the premises, and that no room would be provided before the standard check-in time. However, it later became evident that rooms were actually available. The situation suddenly changed when he informed us that a room could be provided immediately upon payment of an additional ₹600 as an early check-in charge, which we eventually paid.
The issue was never about the additional charge. We fully understand hotel policies regarding early check-in fees. The real issue was the receptionist's attitude, lack of professionalism, poor communication, unwillingness to assist, and disrespectful behavior toward guests.
A hotel stay begins at the reception desk, and first impressions matter. Unfortunately, this was one of the worst and most uncomfortable check-in experiences I have encountered. No guest should be subjected to rude treatment, unnecessary personal questioning, raised voices, or a lack of basic courtesy and hospitality.
I sincerely hope the management takes this feedback seriously, reviews the conduct of the concerned receptionist, and provides proper customer service and hospitality training to ensure that future guests are treated with the dignity, respect, and professionalism they deserve.
Réponse de l'hôtel
Commentaire : 12 juin 2026
Dear Guest, Thank you for your review. Please accept our sincere apologies for the inconvenience caused to you during your stay with us. This is not the kind of experience we want to provide to our guests. We have noted the issue highlighted by you and have forwarded this to our team to take appropriate action. I hope you will give us further opportunities to serve you better. Best Wishes, Treebo Hospitality Ventures
Voyageur en solo
Commentaire : 15 mai 2025
Everything is fine but no hot water after 6pm and they didnt provide the toiletries had to ask them a few times. Otherwise the stay was fine
Autre
Commentaire : 14 mars 2025
Date d'arrivée : mars 2025
Pleasant Stay
Really good property and amenities.I recommended to all those who visit Coimbatore.Good Staff and Location are the highlights.
Réponse de l'hôtel
Commentaire : 2 avr. 2025
Dear Guest, Thank you for choosing to stay with us and for sharing your feedback. We are glad that you enjoyed your stay with us. At Treebo, it is our top priority to provide a delightful experience to our guests. Your kind words will definitely encourage and motivate us as we strive towards doing so.Thank you for recommending us. We really enjoyed hosting you. We look forward to having you back soon. Best Wishes, Treebo Hotels
Très bon emplacement
1051-1054, 5th Street, Ponnay Street, Gandhipuram, Coimbatore, Tamil Nadu, Coimbatore, 641012, Inde|1,28 km du centre-ville
Arrivée et départ
Arrivée à partir de :
13:00
Départ avant :
11:00
Bon à savoir
Les enfants sont acceptés dans cet hôtel.
Tous les âges
5 € (INR500) par personne et par nuit
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout d'un lit bébé.
Animaux de compagnie interdits
Conformément aux mesures gouvernementales visant à limiter la propagation du coronavirus (COVID-19), cet établissement n'accepte pas les clients venant de certains pays aux dates concernées par ces mesures. Vous devrez effectuer un virement bancaire avant votre arrivée. L'établissement vous contactera après votre réservation pour vous donner plus d'informations. Due to Covid-19 outbreak, we urge you to stay tuned to latest updates by Local and Central Government w.r.t Covid tests, lockdowns, and travel restrictions before confirming your Hotel Booking Unmarried couples and local id are not allowed
L'hôtel accepte les modes de paiement suivants :
Cash
Itsy Hotels Jansi Residency : questions fréquentes
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