Hotel Virgo Sumeru
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Infos rapides
Arrivée à partir de : | 12:30 |
|---|---|
Départ avant : | 11:30 |
Animaux de compagnie | Animaux de compagnie interdits |
Commodités
Wi-Fi
Parking
Climatisation
Navette aéroport
Réception 24h/24
Restaurant
Hotel Virgo Sumeru : plus d'informations
Hotel Virgo Sumeru
L’établissement Hotel Virgo Sumeru propose des hébergements à Bhavnagar. Cet hôtel 3 étoiles propose un service de concierge et une bagagerie.
Commentaires de 
Voyageur anonyme
Commentaire : 27 janv. 2026
Date d'arrivée : janv. 2026
Great checkin - quiet room - really nice guy on reception - wonderful shower but WifI in the room - ok on the corridor
Famille
Commentaire : 13 déc. 2025
Date d'arrivée : déc. 2025
Worst experience. Really bad. Clear DISCRIMINATION between south and north Indian people. Quality is bad. Set ice is pat
Rooms are fine. But the service from thr restaurant is really bad. Pure discrimination between North and South people. Chair and table was provided to north Indian people. South Indian people were forced in small cabin with limited chairs d couple tables. I reached out to the GENERAL MANAGER and she says it's the company policy not to provide chairs when they restaurant is busy. GM manager, staff all them are so rude aggressive and so very unprofessional. GM was not ready to listen she was busy arguing with me,and she walked out in the middle of the conversation. we were group of 34 people and put of which h 30 people are SENIOR CITIZENS. We were forced to stand and have our dinner. The entire team is rude. She is not fit to be GM. The floor was wet and slippery and they didn't even clean the floor, I almost slipped. We were forced to clear the plates and the table. Arrogant diiscrimatiry, rude , unprofessional staff and GM. Not just us there was another group from.Andhra and they faced the sane. Never ever....plz stay away from.this hotel. ATTENTION ALL TOURIST COMPANIES and TOUR MANAGERS. PLZZZZZZZZZZ STAY AWy from.this hotel especially SOUTH INDIANS avoid this hotels unless u all wanna be treated like donkeys and dogs. Such a filthy awful management. Quality of the food is 2 out of 10. And room I would score 6 out of 10. For service 0 out of 10. Customer service is poor way to poor. Managers are very aggressive as well. They were all blabbering. Wat made me laugh Is that she mentioned that if the restaurant is busy we the customers need to be flexible and she Eben said dinner buffet no tables will be provided it morning buffet tables willbe pro idea a d that's the company policy....so hilarious. DEAR OWNER GM.and staff like this with high attitude and discrimination is not gonna support ur business and its not gonna move up the ladder. Your entire team insulted group of 34 people. Good luck.
Réponse de l'hôtel
Commentaire : 14 déc. 2025
Dear Guest,
Namaste!
On behalf our entire team, thank you for your recent stay with us and for sharing your experience with us. We very much appreciate feedbacks which will most certainly assist us as a team to understand those areas which we need to improve upon. Here guests can be rest assured that their comments are being addressed with our team in efforts to strive to perfect our mission, which is to ensure that the guest experience is kept at the core of our focus. At Virgo Sumeru, we are continuously striving to provide our guests with exceptional experiences.
However the lapses highlighted by you regarding dinner experience has been checked by our management and found that it has been exaggeratedly spoken by you. We have arranged buffet dinner for 34 people in the capacity of 50 pax hall still you are saying cabin. In the hotel industry, buffet service is provided so that table service is not required unless there is a demand. Still we have kept table for 20 people and sitting arrangements for around 45 people. One of your guests did not eat standing up. We have not received a single complain from your another group members, Still we apologize just because you are our guest and you were trying to make a drama when our another restaurant was full with the guests. We are simple hoteliers & believe to serve the guests by heart, guests are god for us, requesting you to please don’t take it another ways as every guest is same for us and we are dealing in same manner.
Regards,
Namita Singh
General Manager
Namaste!
On behalf our entire team, thank you for your recent stay with us and for sharing your experience with us. We very much appreciate feedbacks which will most certainly assist us as a team to understand those areas which we need to improve upon. Here guests can be rest assured that their comments are being addressed with our team in efforts to strive to perfect our mission, which is to ensure that the guest experience is kept at the core of our focus. At Virgo Sumeru, we are continuously striving to provide our guests with exceptional experiences.
However the lapses highlighted by you regarding dinner experience has been checked by our management and found that it has been exaggeratedly spoken by you. We have arranged buffet dinner for 34 people in the capacity of 50 pax hall still you are saying cabin. In the hotel industry, buffet service is provided so that table service is not required unless there is a demand. Still we have kept table for 20 people and sitting arrangements for around 45 people. One of your guests did not eat standing up. We have not received a single complain from your another group members, Still we apologize just because you are our guest and you were trying to make a drama when our another restaurant was full with the guests. We are simple hoteliers & believe to serve the guests by heart, guests are god for us, requesting you to please don’t take it another ways as every guest is same for us and we are dealing in same manner.
Regards,
Namita Singh
General Manager
Voyageur d'affaires
Commentaire : 29 mai 2025
Date d'arrivée : mai 2025
Bhavnagar stay 26th to 29th May 2025
The location of hotel very convinient for me. Hotel room size is perfect. The cleanliness maintained in the hotel is very good. Food at first floor is delicious. The Staff and Manager very polite and taking care very nicely. Food quality is very nice. Food serving crockery is well cleaned and maintained. Value to money is very good. Satisfied. We are looking for a stay at Bhavnagr for 1 or 2 months at a streatch and we will select this hotel for the same
Réponse de l'hôtel
Commentaire : 17 janv. 2026
Dear Mr. Pai,
Namaste!
Thank you for taking the time to review your stay at Hotel Virgo Sumeru. I am so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.
We will look forward to welcome you again.
Thanks & Regards,
Namita Singh
General Manager
Namaste!
Thank you for taking the time to review your stay at Hotel Virgo Sumeru. I am so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.
We will look forward to welcome you again.
Thanks & Regards,
Namita Singh
General Manager
Autre
Commentaire : 22 déc. 2024
Date d'arrivée : déc. 2024
Pleasent Family Stay
We had an absolutely good short overnight stay. The rooms were spotless. The breakfast buffet was good . The staff ensured that we were comfortable. The only thing which can be improved is to have 24x7 restaurants or some mini meals available at odd hours, I will rate this as value and excellent stay.
Réponse de l'hôtel
Commentaire : 10 janv. 2025
Dear Guest,
Namaste!
Thank you for your recent stay with Virgo Sumeru and excellent feedback regarding the services and attention rendered by team who would be delighted to know that they put a smile on your face.
However the points highlighted by you regarding 24x7 restaurants has been strongly taken up and shared with head chef, will definitely work upon this.
It was a pleasure to have you as our guest and we hope to see you again soon at Hotel Virgo Sumeru.
Thanks & Regards,
Namita Singh
General Manager
Namaste!
Thank you for your recent stay with Virgo Sumeru and excellent feedback regarding the services and attention rendered by team who would be delighted to know that they put a smile on your face.
However the points highlighted by you regarding 24x7 restaurants has been strongly taken up and shared with head chef, will definitely work upon this.
It was a pleasure to have you as our guest and we hope to see you again soon at Hotel Virgo Sumeru.
Thanks & Regards,
Namita Singh
General Manager
Voyageur anonyme
Commentaire : 13 janv. 2026
Date d'arrivée : janv. 2026
I used it for holiday
Excellent emplacement
Waghawadi Road, Besides HDFC Bank, Bhavnagar, 364002, Inde|0,79 km du centre-ville
Arrivée et départ
Arrivée à partir de :
12:30
Départ avant :
11:30
Bon à savoir
Animaux de compagnie interdits
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
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