Royal Lee's Hotel
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Infos rapides
Arrivée à partir de : | 12:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Commodités
Wi-Fi
Parking
Climatisation
Piscine
Salle de sport
Spa
Royal Lee's Hotel : plus d'informations
Royal Lee's Hotel
Pratique pour partir à la découverte de Tutu, Royal Lee's Hotel se trouve à moins de 10 minutes en voiture de Jardin botanique et Aburi Botanical Gardens. Cet hôtel se trouve à 29,8 km de Université du Ghana et à 35,9 km de Accra Mall. Des massages vous attendent pour des moments de pur bien-être et la détente est au rendez-vous grâce aux nombreuses options de loisirs disponibles dans l'enceinte de l'hébergement, notamment une piscine extérieure. Cet hôtel propose également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une aire de pique-nique. Pour combler vos petits creux, cet hôtel vous propose 4 restaurants. Pour que vous puissiez faire connaissance avec les autres convives, l'hébergement vous invite à participer à une réception gratuite organisée tous les jours. L'hébergement vous invite à la détente dans un de ses 2 bars/lounges. Un petit déjeuner continental gratuit est servi tous les jours de 07 h 00 à 10 h 00. Les équipements et services proposés incluent une réception ouverte 24 h/24, une laverie et du café dans les espaces communs. Un parking gratuit est disponible dans l'enceinte de l'hébergement. Avec une décoration personnalisée, les 74 chambres de l'hébergement vous invitent à la détente. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Les prestations offertes par l'hébergement comprennent un bureau et le service d'entretien est assuré tous les jours.
Commentaires de 
Voyageur anonyme
Commentaire : 11 juin 2026
Date d'arrivée : juin 2026
Good
Famille
Commentaire : 20 avr. 2026
Date d'arrivée : mars 2026
My experience at Royal Lee's Hotel at Tutu, Eastern Region, Ghana
Sharing my experience at Royal Lee's Hotel at Tutu in the Eastern Region of Ghana.
Today is exactly 3 weeks to which I wish to recount an unfortunate and unforgettable experience ( 30/3/2026 - 6/4/2026) at Royal Lee's Hotel.
Location: It's too far especially when you have any emergency that you have to rush to a well equipped hospital, it's likely you might not survive it or you would be able to get to a good hospital in Accra though but it might be too late to salvage the situation; a painful experience I had to endure.
Also take into account if you have to rely on public transport, it's not easy getting access to good transportation, the drivers drive dangerously and recklessly and even if you drive, there are lots of reckless drivers who ply that route. Their actions are very irresponsible and nobody holds them accountable. The risk involved taking that route is much higher than staying in Accra and it's environs, you gonna be much safer in Accra. In fact, reckless and irresponsible behavior of a commercial driver almost killed a very important person who is close to me. Her car is beyond repairs but we are grateful to God that she's still alive.
Value: comparatively, it is not worth the price at all for the kind of rooms and services that was rendered to me for eight straight days of my stay.
Rooms : (a) there were no trash bags for the trash cans in both rooms and its bathrooms that we occupied. I had to use my own trash bags for sometime and when I requested staff to get me trash bags for the trash cans, I was given only one trash bag. This is a sign of what to expect , which is, things won't be great.
(c) made a request for a kettle and I was given a kettle which was dirty and rust inside and staff made no attempt to clean it before it was presented to me.
(d) water shortage when I was taking a shower. It happened twice and I had to use bottled water which I bought for drinking to rinse off soap from my body. With the first incident, the staff at the reception was kind enough to fetch me a bucket of water afterwards but I had already used bottled water to wash the soap off from my body before they later fixed the problem.
Again, the second incident was even more painful because it was late, around midnight. I was asked to pack my belongings so I would be relocated to another room but I didn't have the opportunity to do that immediately because I wasn't alone and I was faced with some challenges.
(e) the batteries inside the door for the key was not covered not even with a tape, everything was exposed.
(f) the right side where the telephone is had non working socket and the wires were exposed, the red wire and other colored wires were visible. This was a huge red flag, the hotel doesn't have an electrician to take care of it before allocation. This means that technically speaking, the room wasn't ready, yet the bed was made and obviously, with their standards, everything seems to be in order.
(g) TV pictures and sound were terrible, with not much channels to select from. When you select a channel, the feedback is either not in service/no subscription.
(h) not enough sockets in the room so I was made to unplug the fridge before I was able to recharge my mobile phone battery, then after, I would unplug my phone charger and plug the fridge again.
(i) there was leakage from the bathroom sink and had to put the bathroom trash can underneath it and put my own trash bag in it so the place doesn't get wet when brushing my teeth or washing my hands.
Noise level: behind my room was where you could hear the staff chatting or engaging in petty quarrels especially in the mornings and sometimes at night time.
Service: had about breakfast only a few times during my stay. I would say that staff tried their best but needs improvement. It's like bread was being constantly served and this was white bread, no whole wheat bread or brown bread was served as it's locally called in Ghana.
Consider also using boiled egg and not using fried eggs as it was always the case during my stay.
Needs variety like pancakes, waffles, cereals, taking into account children too.
Need to consider adding some fruits to breakfast, even one small size of banana or slices of orange or one orange, an apple, etc.
Need to serve milk that can easily be opened by the customer. Realized the restaurant has only one scissors so when it is borrowed for a while, they can't get a spare scissors to help resident open the whole milk served
Saw a small roach at my table walking on my stuff, stopped eating, killed it and couldn't continue eating the food.
It means they need to spray the kitchen and their store room (s) including the rooms prior to check-ins. I bought my own mosquito or insects spray.
Need to put at least one or two crackers, sachets of coffee/milo/milk/tea bag/sugar/ a bottle of water in the room when it's been booked/ reservation has been made prior to check-ins. Assuming a resident is stranded and walks-into a room at night time and the kitchen is closed, all surrounding restaurants are closed, no local food vendor around the corner to buy from and the resident is hungry, so what will happen to this customer? It should be part of the services provided at the hotel. A resident should be able to get some snacks from the reception too when it becomes necessary. Residents should be entitled to a snack every day, period!
The rooms have serving trays with a mug and a saucer but no teaspoon was included, consider adding disposable set of cutlery which have been sealed for hygienic reasons.
No paper napkins, nothing except one toilet paper. Consider putting a small tissue box in the room when reservations are confirmed or prior to check-ins.
Positive: (a) friendly staff members , they didn't have attitude. They were always polite which was very helpful given my unfortunate experience due to poor services over there.
(b) clean bathrooms and rooms with cotton towels and sheets which seemingly weren't very old.
(c) safety is assured.
Today is exactly 3 weeks to which I wish to recount an unfortunate and unforgettable experience ( 30/3/2026 - 6/4/2026) at Royal Lee's Hotel.
Location: It's too far especially when you have any emergency that you have to rush to a well equipped hospital, it's likely you might not survive it or you would be able to get to a good hospital in Accra though but it might be too late to salvage the situation; a painful experience I had to endure.
Also take into account if you have to rely on public transport, it's not easy getting access to good transportation, the drivers drive dangerously and recklessly and even if you drive, there are lots of reckless drivers who ply that route. Their actions are very irresponsible and nobody holds them accountable. The risk involved taking that route is much higher than staying in Accra and it's environs, you gonna be much safer in Accra. In fact, reckless and irresponsible behavior of a commercial driver almost killed a very important person who is close to me. Her car is beyond repairs but we are grateful to God that she's still alive.
Value: comparatively, it is not worth the price at all for the kind of rooms and services that was rendered to me for eight straight days of my stay.
Rooms : (a) there were no trash bags for the trash cans in both rooms and its bathrooms that we occupied. I had to use my own trash bags for sometime and when I requested staff to get me trash bags for the trash cans, I was given only one trash bag. This is a sign of what to expect , which is, things won't be great.
(c) made a request for a kettle and I was given a kettle which was dirty and rust inside and staff made no attempt to clean it before it was presented to me.
(d) water shortage when I was taking a shower. It happened twice and I had to use bottled water which I bought for drinking to rinse off soap from my body. With the first incident, the staff at the reception was kind enough to fetch me a bucket of water afterwards but I had already used bottled water to wash the soap off from my body before they later fixed the problem.
Again, the second incident was even more painful because it was late, around midnight. I was asked to pack my belongings so I would be relocated to another room but I didn't have the opportunity to do that immediately because I wasn't alone and I was faced with some challenges.
(e) the batteries inside the door for the key was not covered not even with a tape, everything was exposed.
(f) the right side where the telephone is had non working socket and the wires were exposed, the red wire and other colored wires were visible. This was a huge red flag, the hotel doesn't have an electrician to take care of it before allocation. This means that technically speaking, the room wasn't ready, yet the bed was made and obviously, with their standards, everything seems to be in order.
(g) TV pictures and sound were terrible, with not much channels to select from. When you select a channel, the feedback is either not in service/no subscription.
(h) not enough sockets in the room so I was made to unplug the fridge before I was able to recharge my mobile phone battery, then after, I would unplug my phone charger and plug the fridge again.
(i) there was leakage from the bathroom sink and had to put the bathroom trash can underneath it and put my own trash bag in it so the place doesn't get wet when brushing my teeth or washing my hands.
Noise level: behind my room was where you could hear the staff chatting or engaging in petty quarrels especially in the mornings and sometimes at night time.
Service: had about breakfast only a few times during my stay. I would say that staff tried their best but needs improvement. It's like bread was being constantly served and this was white bread, no whole wheat bread or brown bread was served as it's locally called in Ghana.
Consider also using boiled egg and not using fried eggs as it was always the case during my stay.
Needs variety like pancakes, waffles, cereals, taking into account children too.
Need to consider adding some fruits to breakfast, even one small size of banana or slices of orange or one orange, an apple, etc.
Need to serve milk that can easily be opened by the customer. Realized the restaurant has only one scissors so when it is borrowed for a while, they can't get a spare scissors to help resident open the whole milk served
Saw a small roach at my table walking on my stuff, stopped eating, killed it and couldn't continue eating the food.
It means they need to spray the kitchen and their store room (s) including the rooms prior to check-ins. I bought my own mosquito or insects spray.
Need to put at least one or two crackers, sachets of coffee/milo/milk/tea bag/sugar/ a bottle of water in the room when it's been booked/ reservation has been made prior to check-ins. Assuming a resident is stranded and walks-into a room at night time and the kitchen is closed, all surrounding restaurants are closed, no local food vendor around the corner to buy from and the resident is hungry, so what will happen to this customer? It should be part of the services provided at the hotel. A resident should be able to get some snacks from the reception too when it becomes necessary. Residents should be entitled to a snack every day, period!
The rooms have serving trays with a mug and a saucer but no teaspoon was included, consider adding disposable set of cutlery which have been sealed for hygienic reasons.
No paper napkins, nothing except one toilet paper. Consider putting a small tissue box in the room when reservations are confirmed or prior to check-ins.
Positive: (a) friendly staff members , they didn't have attitude. They were always polite which was very helpful given my unfortunate experience due to poor services over there.
(b) clean bathrooms and rooms with cotton towels and sheets which seemingly weren't very old.
(c) safety is assured.
Voyageur d'affaires
Commentaire : 12 août 2022
Date d'arrivée : août 2022
Worst Customer Service!!!!
Even though the place is nice, the customer service is bad. It is either they are under staffed or they do not go through good customer service training. The phone in my room wasn’t working I asked the front desk to help me out or change my room, I didn’t get any feedback.
My worst experience was, I wanted to order for food from tier restaurant and because my room service phone wasn’t working, I used my personal phone to call their front desk after getting their phone number from their website, the front desk person told me he can’t get back to me on the price so I’ll have to walk from my room to the restaurant which is in a different block.
My worst experience was, I wanted to order for food from tier restaurant and because my room service phone wasn’t working, I used my personal phone to call their front desk after getting their phone number from their website, the front desk person told me he can’t get back to me on the price so I’ll have to walk from my room to the restaurant which is in a different block.
Réponse de l'hôtel
Commentaire : 3 juin 2025
Dear Nanaking,
Thank you for taking the time to share your experience with us, even though it dates back to 2022. We sincerely apologize for the inconvenience and frustration you experienced during your stay. While it is difficult to read, your feedback has been invaluable in helping us improve.
Since then, Royal Lee’s Hotel has undergone significant enhancements in both customer service delivery and operational efficiency. We have implemented extensive staff training programs, upgraded our communication systems—including in-room telephones—and increased staffing to ensure faster, more responsive service throughout the hotel.
We deeply regret that your visit did not reflect the high standards we strive for. Please know that your experience helped spark changes that have made a meaningful difference. If you ever consider returning, we would be honoured to welcome you back and provide the exceptional hospitality we are now known for.
Thank you for taking the time to share your experience with us, even though it dates back to 2022. We sincerely apologize for the inconvenience and frustration you experienced during your stay. While it is difficult to read, your feedback has been invaluable in helping us improve.
Since then, Royal Lee’s Hotel has undergone significant enhancements in both customer service delivery and operational efficiency. We have implemented extensive staff training programs, upgraded our communication systems—including in-room telephones—and increased staffing to ensure faster, more responsive service throughout the hotel.
We deeply regret that your visit did not reflect the high standards we strive for. Please know that your experience helped spark changes that have made a meaningful difference. If you ever consider returning, we would be honoured to welcome you back and provide the exceptional hospitality we are now known for.
Famille
Commentaire : 3 déc. 2021
Date d'arrivée : déc. 2021
Excellent service
Trip advisor kindly take the green poolside picture off. You are tarnishing the image of that hotel. That’s not the color of the pool. Please do a continuous research before you post anything here. My family and I went there and enjoyed the service.
Réponse de l'hôtel
Commentaire : 3 juin 2025
Dear Mia,
Thank you so much for your kind words and for taking the time to defend the integrity of Royal Lee’s Hotel. We’re truly grateful for your support and delighted to hear that you and your family enjoyed the service and experience during your visit.
You're absolutely right—some outdated images do not accurately reflect the current state of our facilities, especially the pool area, which has since undergone renovations and is well maintained. We are actively working with TripAdvisor and other platforms to have such photos reviewed and removed to ensure that future guests see only up-to-date and accurate representations of our property.
Your feedback is incredibly helpful, and we appreciate your advocacy. We look forward to welcoming you and your family back again soon for another memorable stay.
Thank you so much for your kind words and for taking the time to defend the integrity of Royal Lee’s Hotel. We’re truly grateful for your support and delighted to hear that you and your family enjoyed the service and experience during your visit.
You're absolutely right—some outdated images do not accurately reflect the current state of our facilities, especially the pool area, which has since undergone renovations and is well maintained. We are actively working with TripAdvisor and other platforms to have such photos reviewed and removed to ensure that future guests see only up-to-date and accurate representations of our property.
Your feedback is incredibly helpful, and we appreciate your advocacy. We look forward to welcoming you and your family back again soon for another memorable stay.
Groupe
Commentaire : 7 oct. 2020
Date d'arrivée : oct. 2020
Good Meal. Good Service
Good place. Nice place to celebrate a birthday and we were served well.
The only problem was that the WiFi signal was low when we were in the restaurant. But quickly picked when we stepped out of the restaurant.
Their meals were great.
The only problem was that the WiFi signal was low when we were in the restaurant. But quickly picked when we stepped out of the restaurant.
Their meals were great.
Réponse de l'hôtel
Commentaire : 3 juin 2025
Dear Richid ,
Thank you so much for your kind words! We’re truly delighted that you enjoyed the meals, the service, and found Royal Lee’s Hotel to be a wonderful place to celebrate your birthday. It’s always an honor to be part of our guests’ special moments.
We also appreciate your feedback regarding the Wi-Fi signal. We’re pleased to let you know that since your visit in 2020, this issue has been fully resolved. Guests now enjoy strong and consistent internet connectivity throughout the hotel, including the restaurant area.
Thank you once again for your support. We look forward to welcoming you back for an even more seamless and enjoyable experience.
Thank you so much for your kind words! We’re truly delighted that you enjoyed the meals, the service, and found Royal Lee’s Hotel to be a wonderful place to celebrate your birthday. It’s always an honor to be part of our guests’ special moments.
We also appreciate your feedback regarding the Wi-Fi signal. We’re pleased to let you know that since your visit in 2020, this issue has been fully resolved. Guests now enjoy strong and consistent internet connectivity throughout the hotel, including the restaurant area.
Thank you once again for your support. We look forward to welcoming you back for an even more seamless and enjoyable experience.
Emplacement
N4, Tutu, Tutu, 233, Ghana|0,87 km du centre-ville
Arrivée et départ
Arrivée à partir de :
12:00
Départ avant :
12:00
Bon à savoir
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