Arctic TreeHouse Hotel
Rovaniemi : trouvez le meilleur hôtel dans cette ville à vos dates, par prix ou par préférence
Arctic TreeHouse Hotel : comparez les offres sur des centaines de sites, au même endroit
Recherchez une offre avec l'annulation gratuite ou d'excellentes évaluations
Comparez les chambres et les prix
Infos rapides
Arrivée à partir de : | 16:00 |
|---|---|
Départ avant : | 11:00 |
Petit déjeuner | Petit déjeuner disponible |
Animaux de compagnie | Animaux de compagnie interdits |
Enfants | Les enfants sont acceptés dans cet hôtel. |
Commodités
Arctic TreeHouse Hotel : plus d'informations
Arctic TreeHouse Hotel
En choisissant Arctic TreeHouse Hotel à Rovaniemi, vous profiterez d'un séjour non loin de l'aéroport, à quelques pas du site Village du Père Noël SantaPark et à 4 min en voiture du site Village du Père Noël. Cet hôtel de luxe se trouve à 8,1 km de Maison Lappia et à 8,1 km de Arktikum. Des massages vous attendent pour des moments de pur bien-être et la détente est au rendez-vous sur une terrasse. Parmi les services et équipements offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une boutique de souvenirs/un kiosque à journaux. De délicieuses spécialités Cuisine scandinave vous attendent à Rakas Restaurant, un restaurant qui abrite un bar / salon, parfait pour prendre l'apéritif avant le dîner. Si vous préférez une soirée cocooning, un service d'étage (horaires limités) est à votre disposition. Un petit déjeuner complet gratuit est servi tous les jours de 08 h 00 à 10 h 30. Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et un personnel polyglotte. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (24 h/24) et un parking gratuit se trouve dans l'enceinte de l'hébergement. Choisissez une des 64 chambres de l'hébergement et profitez des nombreux services et équipements à votre disposition, notamment un chauffage par le sol et une TV connectée. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par satellite. Les équipements et services offerts par l'hébergement comprennent un coffre-fort et un minibar. Le service d'entretien est assuré tous les jours.
Commentaire : 15 avr. 2026
Date d'arrivée : avr. 2026
The best experience in Lapland
We had dinner at Rakas and it was really really good. I gotta mention one of the activities that you must experience while staying here is massage. We got to know Sarah our massage technician lady who was really good at what she doing and amazing personality too.
Just 5 mins away there is a reindeer farm that you can visit walk and feed the reindeer also are very indeed special
Love it and definitely will come back during winter time
Réponse de l'hôtel
Commentaire : 16 avr. 2026
We are truly happy to hear you had such a wonderful stay with us. It is great that you enjoyed the cozy atmosphere and those peaceful moments by the window, from sunrise to the starry night sky.
We are also delighted that breakfast, your dinner at Rakas, and especially your massage experience with Sarah made your stay even more memorable. We will be sure to pass your kind words on to her.
And yes, the nearby reindeer experiences are something truly unique in Lapland. We are glad you had the chance to enjoy that as well.
It means a lot to hear you would like to return. We would love to welcome you back for a whole new magical season.
Commentaire : 26 avr. 2026
Date d'arrivée : janv. 2026
Stunning location, serious hygiene failure — and a response that made it worse
After returning to our room following an evening tour, we discovered the right side of the bed visibly contaminated with body hair — including what appeared to be shaved pubic hair. The bed was not in a usable hygienic condition.
Response time and quality: We contacted the hotel immediately via their WhatsApp service. It took over 30 minutes for a staff member to respond. At no point were we offered cleaning, a room change, or any practical alternative. The only response was a written apology.
How we resolved it: We removed the contaminated sheets ourselves and used bedding from the second bed in the room.
Follow-up: After escalating formally, Hotel Manager Katarina Bobotova offered a 50% refund as a “gesture of goodwill.” Her position was that the room “remained in use for the duration of the stay” — which is technically true, but only because we had no choice and no support. The offer did not reflect the seriousness of the breach.
The matter remains escalated through both Booking.com and our credit card provider.
The Arctic TreeHouse concept deserves better execution and a more guest-centric response culture. As it stands, I cannot recommend this property given what we experienced and how it was handled.
Réponse de l'hôtel
Commentaire : 6 mai 2026
Thank you for taking the time to share your experience.
We are truly sorry for what you encountered during your stay, this falls far below the standards we hold ourselves to and the experience our guests deserve.
We take cleanliness and guest comfort extremely seriously and we sincerely apologise that we failed to meet those standards on this occasion.
We are also sorry that our team did not offer you an alternative room right away and this is something we should have done without hesitation.
Your feedback has been taken seriously internally and we are using it to improve our processes.
We hope to have the opportunity to restore your trust in the future.
Kind Regards
Katarina
Hotel Manager
Commentaire : 28 mars 2026
Date d'arrivée : mars 2026
Light and dark
Réponse de l'hôtel
Commentaire : 30 mars 2026
We are sorry to hear that your stay did not meet your expectations in terms of comfort and practicality. This is certainly not the experience we want our guests to have, and we truly appreciate you bringing this to our attention.
We are pleased that you chose to stay with us and we hope there were still some positive moments during your visit.
Your comments are very valuable, and we will review them carefully with our team as we continue working to improve our guest experience.
It would be our pleasure to have you stay with us again.
Kindest Regards
Katarina
Hotel Manager
Commentaire : 27 mars 2026
Date d'arrivée : déc. 2025
Great trip but not 5*
The breakfast was ok but I felt the food for lunch and dinner was overpriced.
The tours were good.
We had a great trip and I’m glad we went but I feel we could have had a similar experience in alternative accommodation for a lesser price tag.
Réponse de l'hôtel
Commentaire : 30 mars 2026
Thank you very much for taking the time to share your feedback with us.
We are sorry to hear that your experience did not fully meet your expectations, especially in terms of the overall value. Your comments are very important to us, and we will review them carefully with our team.
At the same time, we are very happy to know that you and your family had a great trip and enjoyed your time with us.
It was a pleasure to have you as our guests, and we truly hope to welcome you and your family back again in the future.
Warm Regards
Katarina
Hotel Manager
Commentaire : 23 févr. 2026
Date d'arrivée : févr. 2026
Luxury hotel but unfortunate light pollution from city
Réponse de l'hôtel
Commentaire : 17 mars 2026
Thank you so much for sharing your thoughts with us. We’re delighted to hear you enjoyed your stay, and we will make sure to share your kind words with our lovely Valet Santiago and the rest of the staff will be thrilled to know their efforts made a difference.
We appreciate your comments about the outdoor lights and the light from Rovaniemi City affecting aurora viewing. The lights are kept on for our guest´s safety, but your feedback is very valuable, and we will look for ways to make the night sky experience even better for our guests.
Your input is very important to us and we hope to welcome you and your family back soon for another memorable stay, hopefully under even clearer skies for the northern lights!
Warm Regards
Katarina
Hotel Manager
Très bon emplacement
Tarvantie 3, Rovaniemi, 96930, Finlande|5,1 km du centre-ville
Arrivée et départ
Arrivée à partir de :
16:00
Départ avant :
11:00
Bon à savoir
Les enfants sont acceptés dans cet hôtel.
de 3 à 13 ans
75 € par personne et par nuit
Jusqu’à 2 ans
45 € par personne et par nuit
Animaux de compagnie interdits
Petit déjeuner disponible
Options pour le petit déjeuner
Petit déjeuner anglais
Horaires du petit déjeuner
De 08:00 à 10:30, du Lundi au Dimanche
