Duvabitat Apartments
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Infos rapides
Arrivée à partir de : | 14:00 |
|---|---|
Départ avant : | 11:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Commodités
Duvabitat Apartments : plus d'informations
Duvabitat Apartments
En choisissant cet appart'hôtel, vous profiterez d'un séjour à Pollença (Siller), à moins de 15 minutes en voiture de Port de Pollença et Port d’Alcúdia. Cet appart'hôtel avec spa se trouve à 18,9 km de Playa de Muro et à 18,2 km de Plage d’Alcúdia. Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 3 piscines extérieures, courts de tennis extérieurs et un sauna. Parmi les équipements et services offerts par cet appart'hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une salle de banquet. Une navette payante vous conduit jusqu'à la plage n deux temps trois mouvements. Vous êtes gourmand ? cet appart'hôtel abrite un restaurant qui vous accueillera pour le dîner. Si vous préférez le confort de votre chambre, vous pourrez aussi compter sur un service d'étage très pratique. La journée a été harassante ? L'hébergement abrite un bar / salon et un bar en bord de piscine, idéal pour se détendre autour d'un verre de vin ou d'un cocktail rafraîchissant. Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et un personnel polyglotte. En échange d'un supplément, vous pouvez profiter des services d'une navette vers et depuis l'aéroport. De plus un parking gratuit se trouve dans l'enceinte de l'hébergement. Vous vous sentirez comme chez vous dans cet appart'hôtel à la déco personnalisée offrant une kitchenette dotée d'une plaque de cuisson et d'un micro-ondes. Vous trouverez un balcon ou un patio privé.L'accès Wi-Fi à Internet gratuit ravira les accros aux réseaux sociaux tandis que les chaînes par satellite promettent des soirées divertissantes. Pour votre confort, vous trouverez sur place un bureau et une bouilloire électrique et profiterez d'un téléphone.
Commentaire : 25 juil. 2026
Date d'arrivée : juil. 2026
Commentaire : 25 juil. 2026
Date d'arrivée : juil. 2026
Commentaire : 15 juin 2026
Date d'arrivée : mai 2026
Commentaire : 4 août 2026
Date d'arrivée : juil. 2026
Commentaire : 24 août 2025
Date d'arrivée : août 2025
Poor standards. We checked out in less than 8 hours.
We checked in to an apartment in the habitat part of the hotel. We found the following issues
- every air con vent in the apartment had significant mould presenting a health and safety issue. This shows both a disregard for the maintenance needs of this system and basic hygiene of cleaning away the mould. This could be spreading mould via the air con system which is alarming when travelling with children.
- Bathroom smelled significantly and had pubic hairs and grime on the floor. The white shower tray was slightly textured and had loads of dirt ground into it. There was mould and dirt in the ceiling panels and along the shower screen.
- In the kitchen it wasn’t much better. The crockery was visibly dirty in the cupboard and the cutlery tray was full of dirt and an old scabby plastic tray. The “clean” ice bucket again was visibly dirty. The toaster was melted and looked unsafe to use.
- The apartment had a sofa bed which had multiple stains on the main unit around which we were expected to sleep. One of the pillow cases had 5 different stains and would have been clearly visible to whoever made the bed.
- The single bedroom…we referred to as the prison cell due to its absence of furniture beyond a single bed and a dirty little fabric stool had significant mould. It was all along the silicone on the window and along the walls. The was a pull cord of some sort and it was literally black with mould. This room also had an ant problem. I fully accept ants can be found in warm countries however this was supposed to be a clean floor and it was visible there was a dirty gap where the ants were entering from. We even found ants in my children’s bed in the neighbouring room. The lampshade over the head of the bed had an accomplished network of cobwebs again from a long period of inadequate cleaning.
- Every surface in the living room had a layer of dust. Even the kitchen table. I genuinely cannot fathom how anyone could have prepared this apartment. In the morning we moved the sofa bed back to expose floor which had not been walked on since we arrived. It was visibly dirty. A quick wipe with a tissue showed the floor was in fact filthy.
- We also had significant concern over the safety of an electric box located within the reach of children with a flimsy plastic cover which had an electricity symbol on it but could easily be popped off. This showed a junction box with a gap which should a hand be placed inside could reach live components. This would be illegal in the UK. When raising this with reception we were told “well you are in Spain”.
We contacted reception within 5 minutes of arrival but due to the time of night had to endure a nights stay. In the morning when we approached reception at first we were told our perception was due to arriving in the night and being tired. Not a helpful comment. We were then told that a cleaner would be sent in or we could be moved to an apartment near by. They did not seem shocked or alarmed by the photos we showed them. These poor safety, hygiene and maintenance standards are clearly accepted here. I have no idea what the cleaner who allegedly cleaned this apartment even did before we arrived. We didn’t expect that another clean would address the ground in long term accumulation of dirt. The safety issues were also a serious concern for us travelling with young children.
A further word of warning. The new website creates a very different image to the one that is found in reality. New decor is covered in dust and dirt and the glossy photos do not show the dirt that lies just out of shot. The website also does not explain clearly the room situation in certain parts of the resort. We booked directly and thought we had booked a two bedroom apartment with 2 double rooms. It was in fact one single, a twin and the dirty sofa bed in the dirty living area.
Thankfully the manager quickly agreed to give us a full refund for the rest of the stay and by midday we had checked in elsewhere locally to a cleaner and well maintained hotel. They didn’t seem shocked by what we showed them and just seemed to imply it was all about our opinion rather than them failing to meet some very basic standards. We love Pollensa and there are so many great places to stay…go elsewhere like thankfully we have done!
Oh yes and breakfast served til 10…stale waffles, cold food in the servery before 10am as everything was turned off and by 10:10 being told to leave as they were cleaning up. Thank god the coffee was good otherwise I think I would have lost my mind!!
Réponse de l'hôtel
Commentaire : 25 août 2025
Thank you for sharing your experience with us.
I would like to apologise for all the issues you describe on your review. Seeing the pictures, there is no much to say as i claerly see that, as you well point, the apartment wasn't ready to be used.
Most of comments regarding the cleanliness are always good, but this time we did not meet the standard we would like to have for our guests.
I already checked the apartment with the head of the maids as most of issues are avoidable, someone missed at some point into double checking the apartment before it was used.
Once more, please accept my deepest apologies, I completely understand your dissapointment.
Yours sincerely.
Très bon emplacement
Crta. Port de Pollença a Pollença Km.58, Pollença, 07470, Espagne|5,18 km du centre-ville
Arrivée et départ
Arrivée à partir de :
14:00
Départ avant :
11:00
Bon à savoir
Animaux de compagnie interdits
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.