Cabot Las Velas Apartments
+ 97
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Infos rapides
Arrivée à partir de : | 14:00 |
|---|---|
Départ avant : | 11:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Enfants | Les enfants sont acceptés dans cet hôtel. |
Commodités
Wi-Fi
Parking
Climatisation
Navette aéroport
Piscine
Non-fumeur
Cabot Las Velas Apartments : plus d'informations
Cabot Las Velas Apartments
Pollença ne manque pas de choses à découvrir ; Cabot Las Velas Apartments vous fait profiter d'un séjour près de la plage et se trouve à 2 min en voiture de Port de Pollença et à 6 minutes de Plage du Port de Pollença. Cet appart'hôtel très pratique pour les familles se trouve à 9,8 km de Plage d’Alcúdia et à 14 km de Playa de Muro. Laissez place à la détente en rejoignant les 2 piscines extérieures de l'hébergement et en profitant des nombreuses infrastructures de loisirs qui incluent un service de location de vélos. Cet appart'hôtel de style méditerranéen offre aussi features l'accès Wi-Fi à Internet gratuit, un service de garde d'enfants (en supplément) et une salle de jeux vidéo. Rejoignez les attractions de la région en deux temps trois mouvements grâce à la navette payante. Pour vos petits creux, cet appart'hôtel abrite un café. L'hébergement vous invite à rejoindre son bar/salon pour une petite pause bien méritée. Les équipements et services proposés incluent une consigne à bagages, une laverie et un coffre-fort à la réception. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (24 h/24) et un parking gratuit se trouve dans l'enceinte de l'hébergement. Passez un séjour comme il se doit dans une des 28 chambres avec un ameublement personnalisé de l'hébergement et profitez des nombreux équipements à votre disposition, notamment une cuisine avec un réfrigérateur et une plaque de cuisson. Les chambres sont dotées d'un balcon. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Commentaires de 
Couple
UK
Commentaire : 29 mai 2026
Date d'arrivée : mai 2026
Very good & convenient
We stayed for 2 weeks from May 8th.
Our room was an apartment on the ground floor. Quite large and very clean. Everything we wanted was in the room, even a cleaning pack containing a washing up sponge & squezy.
Regretfully we had people above us who seemed to relish dragging furniture around from 6AM which was a pain...
We had an issue with our lock, but was fixed.
We would have liked to use the safe, but it was sooooo expensive, we decided to risk it.
There's a junior pool and an adult one. A play area for kids. A smallish reception staffed 24/7. A laundry room (change available from reception).
No bar, no restaurant. Friendly staff.
Close to the beach, close to bus stops & plenty of parking.
We enjoyed our stay and thanks go to the Manager, Xisco who is a really nice guy.
Recommended, but my tip is to try for a top floor room or one of the bungalows so no more furniture scraping...
Our room was an apartment on the ground floor. Quite large and very clean. Everything we wanted was in the room, even a cleaning pack containing a washing up sponge & squezy.
Regretfully we had people above us who seemed to relish dragging furniture around from 6AM which was a pain...
We had an issue with our lock, but was fixed.
We would have liked to use the safe, but it was sooooo expensive, we decided to risk it.
There's a junior pool and an adult one. A play area for kids. A smallish reception staffed 24/7. A laundry room (change available from reception).
No bar, no restaurant. Friendly staff.
Close to the beach, close to bus stops & plenty of parking.
We enjoyed our stay and thanks go to the Manager, Xisco who is a really nice guy.
Recommended, but my tip is to try for a top floor room or one of the bungalows so no more furniture scraping...
Réponse de l'hôtel
Commentaire : 1 juin 2026
Dear Keith,
Thank you for your detailed review and for recommending us. We are very happy to hear that you enjoyed your stay, the apartment, our facilities, and the convenient location.
We appreciate your comments regarding the noise from the apartment above. Unfortunately, we cannot fully control the behavior of other guests inside their apartments, but we understand how this may have affected your comfort.
I will be sure to pass your feedback on to Xisco, our valued receptionist, who will be very pleased to hear your comments.
We hope to welcome you back again soon to Cabot Las Velas apartments.
Kind regards,
Elena Sinteanu
Thank you for your detailed review and for recommending us. We are very happy to hear that you enjoyed your stay, the apartment, our facilities, and the convenient location.
We appreciate your comments regarding the noise from the apartment above. Unfortunately, we cannot fully control the behavior of other guests inside their apartments, but we understand how this may have affected your comfort.
I will be sure to pass your feedback on to Xisco, our valued receptionist, who will be very pleased to hear your comments.
We hope to welcome you back again soon to Cabot Las Velas apartments.
Kind regards,
Elena Sinteanu
Couple
Commentaire : 26 mars 2026
Date d'arrivée : mars 2026
Lovely but lonely
These are fantastic apartments . Big modern in lovely grounds. They have everything you need in them but sadly no service or staff when we were staying .
Yes it was out of season so we knew no cleaners. This wasn't a problem for us.
But arrived 8 pm nobody on reception to let us in. So had to ring a telephone number on the door. We were given a key code to get our door key . Sadly that room hadn't been cleaned. So we rang the number again and got another key code to another room and a upgrade to a roof terrace room. So this softened the lack of staff. The apartment was fabulous.
But didn't see any staff till 3 days later. To change towels and pay tourist tax.
No staff to be seen when we checked out either at 7pm.
We are quite independent but not everyone is or so easy going. .
Sorry felt I had to right this as the apartment are gorgeous. But no staff not great.
Had big lists of gorgeous sounding cocktails but nobody there to make me one. .
Would go back but not out of season.
Yes it was out of season so we knew no cleaners. This wasn't a problem for us.
But arrived 8 pm nobody on reception to let us in. So had to ring a telephone number on the door. We were given a key code to get our door key . Sadly that room hadn't been cleaned. So we rang the number again and got another key code to another room and a upgrade to a roof terrace room. So this softened the lack of staff. The apartment was fabulous.
But didn't see any staff till 3 days later. To change towels and pay tourist tax.
No staff to be seen when we checked out either at 7pm.
We are quite independent but not everyone is or so easy going. .
Sorry felt I had to right this as the apartment are gorgeous. But no staff not great.
Had big lists of gorgeous sounding cocktails but nobody there to make me one. .
Would go back but not out of season.
Réponse de l'hôtel
Commentaire : 1 juin 2026
Here's a short, polite response:
Dear Jetsetter,
Thank you for your review and for your kind comments about our apartments and grounds.
We understand that the limited staff presence during your stay was not ideal. However, as you mentioned, your visit was during the low season, and we clearly advertise our reduced services and reception hours on both our website and third-party booking platforms precisely to avoid any disappointment and to help guests make an informed choice before booking.
We are pleased that you enjoyed the upgraded apartment and appreciate your understanding. We hope to have the opportunity to welcome you back during the main season, when all services are fully available.
Kind regards,
Elena Sinteanu
Dear Jetsetter,
Thank you for your review and for your kind comments about our apartments and grounds.
We understand that the limited staff presence during your stay was not ideal. However, as you mentioned, your visit was during the low season, and we clearly advertise our reduced services and reception hours on both our website and third-party booking platforms precisely to avoid any disappointment and to help guests make an informed choice before booking.
We are pleased that you enjoyed the upgraded apartment and appreciate your understanding. We hope to have the opportunity to welcome you back during the main season, when all services are fully available.
Kind regards,
Elena Sinteanu
Famille
Commentaire : 8 juin 2026
Date d'arrivée : juil. 2025
Very disappointed with this place
Had forgotten to review after our stay so only getting round to it now after someone asking me if I would recommend this hotel. Wanted to stay in a nicer place and booked one of the family suites as the rooms looked stunning and luxurious. The room looks nice when you first arrive until you take a closer look e.g shower glass not cleaned, streaky and covered in limescale, shower tiles grout was black and the cleaning of the bathroom was not good. There are nowhere to hang towels or leave your stuff when you are in the bathroom getting washed or changed, only about ten hangers in the wardrobe for a family of four and everything has to be left on shelves with no drawers, the kitchenette area is OK, very small with no storage area and no tea towels. However, the room is very large with plenty of space for the whole family.
Our room was not cleaned for four days, we asked about cleaning on the third day as we had no clean towels or anything and had to complain again on the fourth day before it was done. This is unacceptable especially if we are staying for 7 days for a family of four. The blonde English girl in reception is not helpful or friendly at all and even borderline rude. She checked us in when we first arrived and also the one we complained to regarding the room cleaning and nothing was done. She was very cold and standoffish, definitely put you off going to reception, also witnessed this receptionist being rude to another guest. Thankfully, there are other lovely reception staff there.
Overall, the room was nice but the cleaning standards and frequency leaves alot to be desired. Have never stayed in any hotel or apartments where the rooms are not cleaned for THREE DAYS but in our case FOUR DAYS after complaining twice! Thats grim with the added unfriendly, rude English receptionist, I would not recommend this hotel. There are lots of other hotels/apartments in Porto pollensa.
Our room was not cleaned for four days, we asked about cleaning on the third day as we had no clean towels or anything and had to complain again on the fourth day before it was done. This is unacceptable especially if we are staying for 7 days for a family of four. The blonde English girl in reception is not helpful or friendly at all and even borderline rude. She checked us in when we first arrived and also the one we complained to regarding the room cleaning and nothing was done. She was very cold and standoffish, definitely put you off going to reception, also witnessed this receptionist being rude to another guest. Thankfully, there are other lovely reception staff there.
Overall, the room was nice but the cleaning standards and frequency leaves alot to be desired. Have never stayed in any hotel or apartments where the rooms are not cleaned for THREE DAYS but in our case FOUR DAYS after complaining twice! Thats grim with the added unfriendly, rude English receptionist, I would not recommend this hotel. There are lots of other hotels/apartments in Porto pollensa.
Réponse de l'hôtel
Commentaire : 9 juin 2026
Hello,
Thank you for taking the time to share your comments.
We were surprised to read parts of your review, particularly the reference to a blonde English receptionist, as we do not have any English staff members working at our reception. For this reason, we wonder if some details may have been confused with another property.
We can confirm that our housekeeping service operates according to the room type and booking conditions, and our reception team is always available to assist guests during their stay.
We appreciate your positive comments regarding the size of the suite and wish you all the best in your future travels.
Kind regards,
Elena Sinteanu
Thank you for taking the time to share your comments.
We were surprised to read parts of your review, particularly the reference to a blonde English receptionist, as we do not have any English staff members working at our reception. For this reason, we wonder if some details may have been confused with another property.
We can confirm that our housekeeping service operates according to the room type and booking conditions, and our reception team is always available to assist guests during their stay.
We appreciate your positive comments regarding the size of the suite and wish you all the best in your future travels.
Kind regards,
Elena Sinteanu
Couple
UK
Commentaire : 17 déc. 2025
Date d'arrivée : oct. 2025
Disappointed
Average accommodation. Small studios with tightest small spiral staircase to access roof terrace that we paid extra for. Jacuzzi filthy & not cleaned in the whole 10 nights stay.
Noisy road. Rude receptionist (Aina)
Puerto Pollensa is beautiful & there are some far better places to stay.
Noisy road. Rude receptionist (Aina)
Puerto Pollensa is beautiful & there are some far better places to stay.
Réponse de l'hôtel
Commentaire : 24 déc. 2025
Dear Ellie,
Thank you for your feedback. However, I must respectfully disagree with your comment about the jacuzzi being filthy. Our cleaning staff works very hard, especially in the heat, to ensure the property is clean and comfortable for our guests. It’s disheartening to hear this impression, as they take great pride in their work.
As for your mention of Aina, we’re surprised to hear this as she is one of our most dedicated and kind receptionists. Perhaps there was a misunderstanding due to a language barrier? We always aim to make our guests feel welcome and comfortable.
We’re sorry that the accommodation and your experience didn’t meet your expectations, and we appreciate you sharing your thoughts with us.
Merry Christmas,
Elena
Thank you for your feedback. However, I must respectfully disagree with your comment about the jacuzzi being filthy. Our cleaning staff works very hard, especially in the heat, to ensure the property is clean and comfortable for our guests. It’s disheartening to hear this impression, as they take great pride in their work.
As for your mention of Aina, we’re surprised to hear this as she is one of our most dedicated and kind receptionists. Perhaps there was a misunderstanding due to a language barrier? We always aim to make our guests feel welcome and comfortable.
We’re sorry that the accommodation and your experience didn’t meet your expectations, and we appreciate you sharing your thoughts with us.
Merry Christmas,
Elena
Couple
Commentaire : 5 nov. 2025
Date d'arrivée : nov. 2025
Not great.
We, a couple in our 70s arrived after midnight after being dropped off by our Jet2 coach. The man on reception requested a fee of 41.26euro which I think is for the tourist tax - fair enough but I can’t see how this equates to a seven night stay beginning 26/10? He then showed us to our room. Our accommodation on the ground floor was nice with a lovely terrace with a jacuzzi and table and chairs with a couple of deck chairs overlooking the pool. The bed was very comfortable with nice bedding but it was very cold.
Next day we complained to Aina the receptionist who advised us to turn off the air con. We did this but still cold and very noisy. We would have slept so much better without the cold and the noise. I requested some additional bedding and was provided with another duvet but also some manky blankets which I would not have on the bed. The water in the apartment was however lovely and hot and the shower was good, and when our kettle blew up they quickly replaced it. We also felt the road was too noisy but nothing can be done about that.
It would have been great to have a small milk and some water in the fridge as arriving after midnight we were desperate for a cup of tea. On the last day we discovered our key had stopped working and were unable to access our room. As the apartments had closed for the season this was very worrying but was sorted out by a phone call to the nearby Cabot Hotel. The lady we spoke to there informed us we should have left at 11.00 am. I don’t know where we were supposed to go as we were being picked up THERE at 6.00pm. Our towels and bed linenwere changed only once during our stay.
Next day we complained to Aina the receptionist who advised us to turn off the air con. We did this but still cold and very noisy. We would have slept so much better without the cold and the noise. I requested some additional bedding and was provided with another duvet but also some manky blankets which I would not have on the bed. The water in the apartment was however lovely and hot and the shower was good, and when our kettle blew up they quickly replaced it. We also felt the road was too noisy but nothing can be done about that.
It would have been great to have a small milk and some water in the fridge as arriving after midnight we were desperate for a cup of tea. On the last day we discovered our key had stopped working and were unable to access our room. As the apartments had closed for the season this was very worrying but was sorted out by a phone call to the nearby Cabot Hotel. The lady we spoke to there informed us we should have left at 11.00 am. I don’t know where we were supposed to go as we were being picked up THERE at 6.00pm. Our towels and bed linenwere changed only once during our stay.
Réponse de l'hôtel
Commentaire : 24 nov. 2025
Dear Jenni,
Thank you for sharing your detailed feedback. We’re glad to hear that you enjoyed the terrace, jacuzzi, and the comfort of the bed during your stay.
We appreciate your comments on the tourist tax, and we will make sure to review the details for better clarity in the future. We also understand that the room temperature and noise were disruptive to your sleep, and we’ll consider ways to improve the comfort in our rooms.
Your suggestion about having a small milk and water in the fridge for late arrivals is a great one, and we’ll look into adding that for convenience. As for the issue with the key and the check-out time, we’ll ensure that our communication is clearer moving forward to avoid any confusion.
Thanks again for your feedback, and we hope to welcome you back in the future.
Best regards,
Elena Sinteanu
Thank you for sharing your detailed feedback. We’re glad to hear that you enjoyed the terrace, jacuzzi, and the comfort of the bed during your stay.
We appreciate your comments on the tourist tax, and we will make sure to review the details for better clarity in the future. We also understand that the room temperature and noise were disruptive to your sleep, and we’ll consider ways to improve the comfort in our rooms.
Your suggestion about having a small milk and water in the fridge for late arrivals is a great one, and we’ll look into adding that for convenience. As for the issue with the key and the check-out time, we’ll ensure that our communication is clearer moving forward to avoid any confusion.
Thanks again for your feedback, and we hope to welcome you back in the future.
Best regards,
Elena Sinteanu
Très bon emplacement
Falcó, 46, Pollença, 07470, Espagne|5,33 km du centre-ville
Arrivée et départ
Arrivée à partir de :
14:00
Départ avant :
11:00
Bon à savoir
Les enfants sont acceptés dans cet hôtel.
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout d'un lit bébé.
Animaux de compagnie interdits
Cet établissement dispose d'espaces extérieurs, tels que des balcons, des patios et des terrasses, qui peuvent ne pas convenir aux enfants. En cas de doute, nous vous recommandons de contacter l'hôtel avant votre arrivée afin de vous assurer qu'une chambre adaptée est disponible.
Veuillez noter que les éléments suivants peuvent entraîner des frais facturés sur place, vous pouvez contacter l'hôtel pour connaître le montant spécifique en fonction de vos besoins : navette aéroport.
Conformément à la réglementation nationale, les transactions en espèces effectuées dans cet établissement ne peuvent pas dépasser 1 000 EUR.
Veuillez noter qu'en vertu du décret royal 933/2021, en vigueur depuis le 1er février 2025, les hôtels en Espagne peuvent demander certaines informations personnelles lors de l'enregistrement, y compris, mais sans s'y limiter, l'identification, l'adresse, l'e-mail et le numéro de téléphone pour les clients de 14 ans et plus, ainsi qu'une preuve de relation avec des mineurs de moins de 14 ans.
L'hôtel accepte les modes de paiement suivants :
Cash
Cabot Las Velas Apartments : questions fréquentes
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