BQ Augusta Hotel
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Infos rapides
Arrivée à partir de : | 14:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Commodités
BQ Augusta Hotel : plus d'informations
BQ Augusta Hotel
Situé à La Bonanova, à seulement 10 minutes de route du centre de Palma de Majorque, le BQ Augusta Hotel propose des chambres, des studios et des appartements. Cet établissement possède une piscine extérieure avec une terrasse bien exposée.
UK
Commentaire : 29 août 2026
Date d'arrivée : août 2026
A great hotel in quiet location within easy reach of Palma.
When booking we knew that it would be a short cab journey into Palma. Reception called us cabs and a taxi pick up immediately outside hotel too. 9 euros each way.
In the past we have stayed in resorts or within walking distance of towns and been disturbed late at night and ny traffic.
It was super quiet at night. Lovely view from hotel (ask for a view). We stayed in an apartment rather than a room for an extra 20 euros a night. Overlooked pool and sea view and castle view. Really lovely apartment.
Super clean and all the staff were so helpful and lovely. Keen to ensure all great stay. Took their recommendations for places to eat too.
The gym was great and pool a great size.
Quiet and easy to find sun lounger and beds.
The breakfast was amazing! Choice and service perfect.
We hired a car through the hotel, brilliant local company, no upselling, straightforward and a car to explore the west and south west coast and mountain towns.
Would definitely stay again in the apartment on 2nd floor and I’m fussy!
Commentaire : 19 août 2026
Date d'arrivée : août 2026
Extremely friendly staff and clean room
We were also very impressed by how clean and well maintained the hotel was. The room and all the common areas were kept in excellent condition.
Our compliments to the entire team. Your friendliness, excellent service and attention to detail made our stay especially enjoyable
Commentaire : 19 août 2026
Date d'arrivée : août 2026
Would easily go back
Commentaire : 16 août 2026
Date d'arrivée : juil. 2026
A great hotel
Commentaire : 13 août 2026
Stolen jewlery
We were travelling as two couples, with our one-year-old daughter. Two days before leaving, we discovered that several valuable belongings were missing from our room. My diamond wedding ring, which had been inside my wallet in my handbag in the wardrobe, was gone. My sister-in-law’s gold necklace was also missing, and we later discovered that some of our cash had been taken as well.
It was clear that our belongings had been searched through and that items and money had been taken carefully and gradually, making it difficult for us to notice immediately. What is particularly concerning is that this appears to have happened while we had the “Do Not Disturb” sign on our door, meaning that staff should not have entered the room.
We immediately reported the situation to the reception, but unfortunately we did not feel that the matter was treated with the seriousness we expected. We were largely left to deal with the situation ourselves and had to make our own way to the police station. We spent almost five hours there, losing our entire final evening of our holiday.
During this time, the hotel manager did not come to the police station to speak with us. We were told that the manager would look into the matter and speak to us the following day.
The next morning, we came down early specifically to speak with the manager, but they had not arrived yet. We were told that they would speak with us as soon as they arrived and investigate who had entered our room. After some time, we heard that the manager was outside, but no one knocked on our door or came to speak to us.
We eventually went downstairs ourselves to ask for an update, only to be told that the manager had gone to the police with information they had found. Once again, nobody had informed us or communicated this to us beforehand.
We had to leave for the airport at 3 PM that day. The manager did not return before we left. Around ten minutes after we had departed, we received a phone call from the hotel informing us only that they had shared their information with the police and that the matter was now a police case.
What was most disappointing was the complete lack of empathy and accountability throughout the entire situation. Not once were we given a genuine apology, shown any real understanding of what we had experienced, or offered any meaningful compensation or assistance.
This was not a minor incident. A diamond wedding ring and a gold necklace were taken, both of significant financial and sentimental value, in addition to cash. Beyond the financial loss, having someone go through our personal belongings and take items from our room was extremely upsetting and left us feeling violated and unsafe.
We understand that the hotel may need to cooperate with the police and that there are procedures to follow. However, we expected much more from the hotel in terms of communication, support, empathy and responsibility towards its guests.
Unfortunately, the way this situation was handled overshadowed what had otherwise been a pleasant stay. For this reason, we cannot recommend BQ Augusta and would expect significantly better support and communication from a hotel in such a serious situation.
Emplacement
Camí del Corb Marí, 22, Ponent, Portopí, Palma, 07015, Espagne|3,16 km du centre-ville
Arrivée et départ
Arrivée à partir de :
14:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie interdits
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
