Hotel & Spa María Manuela
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Infos rapides
Arrivée à partir de : | 15:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie acceptés moyennant supplément |
Commodités
Hotel & Spa María Manuela : plus d'informations
Hotel & Spa María Manuela
Onis ne manque pas de choses à découvrir : Hotel & Spa María Manuela se trouve à seulement 12 min en voiture de Zoo la Grandera. Cet hôtel avec spa se trouve à 12,1 km de La Mine de Buferrera et à 14,7 km de Service de location de canoës-kayaks Astur Sella Aventura. Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. Profitez des nombreuses infrastructures de loisirs offertes par l'hébergement et qui comprennent notamment une piscine extérieure, une piscine couverte et un bain à remous. Parmi les services et équipements offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un distributeur automatique de boissons et d'en-cas. Les gourmands apprécieront les saveurs généreuses de Maria Manuela, un salon de thé qui abrite un bar / salon pétillant. Si vous avez un petit creux, vous trouverez aussi sur place un café. Les équipements et services proposés incluent une réception ouverte 24 h/24, un coffre-fort à la réception et un ascenseur. Un parking gratuit est disponible dans l'enceinte de l'hébergement. Les 121 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un réfrigérateur et une télévision à écran plasma. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes numériques. Les salles de bain comprennent une baignoire ou une douche et un sèche-cheveux. Les prestations offertes par l'hébergement incluent un téléphone et un coffre-fort.
Commentaire : 15 août 2026
Date d'arrivée : août 2026
Unbeatable service
Commentaire : 24 août 2026
Date d'arrivée : août 2026
DISAPPOINTING ATTITUDE
The reservation was made through a travel agency for four nights, from Thursday to Monday, when our intention was to leave on Sunday, since we had professional commitments on Monday. The agency tried to modify or cancel the last night, but it was not possible.
Understanding that the error was not the hotel's direct responsibility, on Friday morning we went to the front desk well in advance to communicate that we would vacate the rooms a day early. In this way, the hotel would have room to rent them out again. We did not necessarily demand a full refund: we even proposed a much more modest compensation, such as allowing us to use the spa for free, the cost of which was much lower than the price of the rooms already paid for.
As the receptionist informed us, our proposal was forwarded to management, which refused to offer us any refund, alternative, or commercial gesture. We were especially disappointed that, in the face of a reasonable request made politely, management did not show the slightest willingness to reach a satisfactory solution for both parties.
We do not question that the hotel could rely on the booking conditions, but customer service should not be limited to applying them in the most rigid and economically favorable way for the establishment. It also consists of listening, showing empathy, and seeking solutions when circumstances allow. In this case, the hotel kept the full amount paid and, furthermore, could make the rooms available again starting Sunday.
Therefore, I recommend that anyone thinking about booking carefully review the dates, conditions, rates, and modification or cancellation policies before confirming and paying. It is advisable to request that any special circumstance be put in writing and not to trust that the hotel will subsequently show flexibility or consideration, because our experience was precisely the opposite.
This attitude caused us to decide not to spend a single additional euro at the spa, the restaurant, or any other service at the establishment. We preferred to go out, eat out, and enjoy Asturias and the good company of our friends. Fortunately, this situation did not manage to ruin our vacation, and we have shared magnificent moments far from this unpleasant episode.
We left with the feeling that for management, immediate economic profit prevailed exclusively over customer satisfaction and loyalty. Based on our experience, we cannot recommend this hotel. We prefer to spend our money at establishments where the customer feels heard, appreciated, and treated with a minimum of consideration.
Commentaire : 18 août 2026
Date d'arrivée : juil. 2026
Pleasant stay
The pool was fine, although access to the pool was very bad... a somewhat steep ramp that was very slippery when wet (a bit dangerous).
We also liked the SPA... although I would have liked the water a little warmer.
The location is very good, close to many interesting places, and the town has 2 or 3 quite good restaurants.
Commentaire : 17 août 2026
Date d'arrivée : août 2026
An alternative night. Aside from the sleep, everything was fine.
The price paid for one night, that of August 14, was definitely high for the area, but we chose to stay anyway because of the location and the fact that we would be going there after a day at the Picos de Europa lakes.
The hotel is good, with a very abundant breakfast and buffet with a gluten-free corner. We were warned upon our arrival about a local festival that would be held in front of the property on the evening of August 14 and 15, with some possible inconvenience.
Everything would have been fine if not for the fact that from 10:30 PM, the start of the party, until 4:40 AM, there was music and partying as if there were no tomorrow, with disco music and singing with dancing that made it impossible to sleep at night.
As much as these are local traditions, it is unthinkable to pay such amounts to stay in a hotel like this and spend the night awake waiting for the party to end.
Personally, I believe that guests should be warned at the time of booking and not after check-in; by then it is too late and no one can imagine what awaits them.
Regards, we will not return.
RU
Commentaire : 12 août 2026
Date d'arrivée : août 2026
Good place to stay for walks and leisure
Très bon emplacement
Carr. General, s/n, Benia de Onís, Onís, 33556, Espagne|0,15 km du centre-ville
Arrivée et départ
Arrivée à partir de :
15:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie acceptés moyennant supplément
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.