Soho Boutique Equitativa
+ 80
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Infos rapides
Arrivée à partir de : | 14:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Commodités
Wi-Fi
Parking
Climatisation
Navette aéroport
Piscine
Réception 24h/24
Soho Boutique Equitativa : plus d'informations
Soho Boutique Equitativa
Proposant une piscine extérieure, une terrasse et un bar, l’établissement Soho Boutique Equitativa se trouve dans le centre de Málaga, à 1,5 km de ce lieu d’intérêt : Plage de La Malagueta.
Commentaires de 
Couple
Commentaire : 18 août 2026
Date d'arrivée : août 2026
The central and convenient location.
The stay was very pleasant, everything very clean, the reception very cordial and with all kinds of explanations. We will return.
Réponse de l'hôtel
Commentaire : 21 août 2026
Estimado Manuel,
Muchas gracias por su comentario. Nos alegra saber que su estancia fue tan agradable, que encontraba todo muy limpio y que la recepción fue tan cordial; nuestros compañeros estarán encantados con su reconocimiento.
Esperamos volver a recibirle en Petit Palace Equitativa, ¡Hasta pronto!
Javier Medina
Guest experience manager
Muchas gracias por su comentario. Nos alegra saber que su estancia fue tan agradable, que encontraba todo muy limpio y que la recepción fue tan cordial; nuestros compañeros estarán encantados con su reconocimiento.
Esperamos volver a recibirle en Petit Palace Equitativa, ¡Hasta pronto!
Javier Medina
Guest experience manager
Couple
Commentaire : 26 août 2026
Date d'arrivée : août 2026
One night stay
Great location in the centre of Malaga. Great facilities, bar and good breakfast in the morning. Reception staff were lovely and very welcoming!
Réponse de l'hôtel
Commentaire : 29 août 2026
Dear Guest,
Thank you for your lovely review. We are pleased that you enjoyed our central location in Málaga, the facilities, the bar and a good breakfast. Our colleagues at reception will be delighted to hear your kind words about their warm welcome.
We look forward to welcoming you back to Petit Palace Equitativa — see you soon!
Javier Medina
Guest Experience Manager
Thank you for your lovely review. We are pleased that you enjoyed our central location in Málaga, the facilities, the bar and a good breakfast. Our colleagues at reception will be delighted to hear your kind words about their warm welcome.
We look forward to welcoming you back to Petit Palace Equitativa — see you soon!
Javier Medina
Guest Experience Manager
Famille
SK
Commentaire : 25 août 2026
Date d'arrivée : août 2026
Feria de Malaga
Great hotel, greatly positioned, opposite to the Larios street, good parking. I really enjoyed the stay during Feria de Malaga.
Réponse de l'hôtel
Commentaire : 27 août 2026
Dear Customer,
Thank you for your kind review. We are pleased to know that you enjoyed our convenient location opposite Calle Larios, the parking, and your stay during the Feria de Málaga. It means a lot to us to know that you had such a good time.
We look forward to welcoming you back to Petit Palace Equitativa. See you soon!
Javier Medina
Guest Experience Manager
Thank you for your kind review. We are pleased to know that you enjoyed our convenient location opposite Calle Larios, the parking, and your stay during the Feria de Málaga. It means a lot to us to know that you had such a good time.
We look forward to welcoming you back to Petit Palace Equitativa. See you soon!
Javier Medina
Guest Experience Manager
Famille
Commentaire : 18 août 2026
Date d'arrivée : août 2026
Very bad
Complaint about my stay and the actual standard of the hotel
Dear Sir or Madam,
Over the past three years, I have vacationed in Spain five times, three of which were in Málaga. During all my stays, I have consciously chosen 4-star category hotels.
Over the past two years, we have spent ten days each twice at the Hotel ILUNION in Málaga. Both stays were excellent and fully met our expectations for a 4-star hotel.
Furthermore, we have spent ten days each twice in the summer at the 4-star Hotel Olympus Palace in Salou. There, too, we were very satisfied with the service, the accommodation, and the entire stay.
Based on these personal experiences with 4-star hotels in Spain and after having read the reviews of your hotel, which is located in the heart of Málaga, I decided to book without hesitation.
Unfortunately, I must state that my expectations for this hotel were not met in essential points.
In my personal assessment, the actual level of your establishment clearly does not correspond to the standard I would expect from a 4-star hotel. In particular, regarding breakfast, the internet connection, the service, and the general organization of the stay, I see significant differences compared to other 4-star hotels in Spain where we have stayed previously.
1. Breakfast
The quality and presentation of the breakfast were particularly disappointing to me.
Instead of a chilled or freshly served juice, a juice was offered that was not sufficiently chilled. When I asked for a cold juice, I was informed that there was no chilled juice available. Instead, it was suggested that I simply add ice cubes to the juice.
Particularly noticeable and incomprehensible to me was the temperature of the food and drinks offered:
The dishes that should actually be served warm—for example, omelets, scrambled eggs, or other hot dishes—were cold or at most lukewarm. At the same time, the juice that should have been offered cold was warm.
Unfortunately, I could not get a warm, freshly prepared omelet or a warm boiled egg. Upon my inquiry, it was explained to me that the hotel does not have a kitchen.
The omelet offered was already dried out and gave the impression of having been sitting there for a long time. The scrambled eggs offered also did not seem freshly prepared. I also tried the vegetables offered; unfortunately, in my view, they were no longer fresh and had a correspondingly bad taste.
For a hotel that is offered as a 4-star hotel, this quality of breakfast is incomprehensible to me. Especially in comparison to my previous experiences with 4-star hotels in Spain, this in no way meets the standard that I would expect from this hotel category.
2. Internet connection
Another significant point of criticism concerns the internet connection in our room.
I complained about this repeatedly and almost daily to the hotel staff and explicitly requested that they check the internet connection in our room.
The problem occurred especially every evening from about 7:00 PM and lasted until the time we went to bed. Since we could not determine how long the disruptions actually lasted after that, I cannot provide any precise information on that.
During this time, the internet connection would partially drop every two to three minutes. After every disconnection, I had to reload the website or the hotel's Wi-Fi and log in again each time.
This was extremely annoying and particularly disappointing because I had described the problem to the hotel staff multiple times and asked them to check the situation or the connection in our room.
Unfortunately, the problem still occurred repeatedly, without any lasting solution being apparent to us.
When I finally complained one more time to the hotel manager about the recurring problems with the internet connection, he informed me that the connection had been checked and that we supposedly had an excellent internet connection.
This statement surprised me very much. I then explained to the manager that I was in our room, especially in the evenings when the problems occurred regularly, and experienced the internet connection myself.
Therefore, it is incomprehensible to me how the actual quality of the connection in our room could have been checked during the problematic evening hours if, in my personal experience, the connection regularly dropped every two to three minutes at that time.
It is precisely for this reason that I would have wished that not merely a technical check be performed, but that the actual situation be checked at the times when the disturbances regularly occur.
3. Service and communication with the staff
Another point that disappointed me concerns the handling of our concerns.
Although the staff was generally very friendly and always smiled, we repeatedly received contradictory information regarding various questions and problems.
For me, a friendly demeanor is naturally positive. However, it is crucial that concrete complaints and problems are followed by a concrete, reliable, and understandable solution.
In this regard in particular, I unfortunately had the impression several times during our stay that while we were listened to in a friendly manner, our problems were ultimately not solved in a sustainable way.
4. Overall impression
I would like to expressly emphasize that this criticism is not based on excessive expectations.
It is based rather on my numerous personal experiences with 4-star hotels in Spain. In recent years, I have repeatedly stayed in hotels of this category and experienced a significantly higher standard.
It is precisely for this reason that the difference between the service level of other 4-star hotels and what we experienced here is particularly clear and disappointing to us.
We deliberately chose your hotel because of its location, its stated category, and the reviews. We assumed that we would find a corresponding 4-star standard.
Unfortunately, from our perspective, these expectations were not met in essential areas.
Based on my personal experience, I would classify the actual level of this hotel—especially regarding breakfast, service, and organization—more at the level of a 3-star hotel.
With this complaint, I do not want to criticize the friendly demeanor of individual staff members. Rather, my concern is to draw attention to specific problems that occurred repeatedly during our stay and that, from my perspective, do not correspond to the standard one can expect from a 4-star hotel.
I therefore ask the hotel management to take my complaint seriously and to provide me with a concrete and understandable statement regarding this matter.
Sincerely
Boris Alekseenko
Dear Sir or Madam,
Over the past three years, I have vacationed in Spain five times, three of which were in Málaga. During all my stays, I have consciously chosen 4-star category hotels.
Over the past two years, we have spent ten days each twice at the Hotel ILUNION in Málaga. Both stays were excellent and fully met our expectations for a 4-star hotel.
Furthermore, we have spent ten days each twice in the summer at the 4-star Hotel Olympus Palace in Salou. There, too, we were very satisfied with the service, the accommodation, and the entire stay.
Based on these personal experiences with 4-star hotels in Spain and after having read the reviews of your hotel, which is located in the heart of Málaga, I decided to book without hesitation.
Unfortunately, I must state that my expectations for this hotel were not met in essential points.
In my personal assessment, the actual level of your establishment clearly does not correspond to the standard I would expect from a 4-star hotel. In particular, regarding breakfast, the internet connection, the service, and the general organization of the stay, I see significant differences compared to other 4-star hotels in Spain where we have stayed previously.
1. Breakfast
The quality and presentation of the breakfast were particularly disappointing to me.
Instead of a chilled or freshly served juice, a juice was offered that was not sufficiently chilled. When I asked for a cold juice, I was informed that there was no chilled juice available. Instead, it was suggested that I simply add ice cubes to the juice.
Particularly noticeable and incomprehensible to me was the temperature of the food and drinks offered:
The dishes that should actually be served warm—for example, omelets, scrambled eggs, or other hot dishes—were cold or at most lukewarm. At the same time, the juice that should have been offered cold was warm.
Unfortunately, I could not get a warm, freshly prepared omelet or a warm boiled egg. Upon my inquiry, it was explained to me that the hotel does not have a kitchen.
The omelet offered was already dried out and gave the impression of having been sitting there for a long time. The scrambled eggs offered also did not seem freshly prepared. I also tried the vegetables offered; unfortunately, in my view, they were no longer fresh and had a correspondingly bad taste.
For a hotel that is offered as a 4-star hotel, this quality of breakfast is incomprehensible to me. Especially in comparison to my previous experiences with 4-star hotels in Spain, this in no way meets the standard that I would expect from this hotel category.
2. Internet connection
Another significant point of criticism concerns the internet connection in our room.
I complained about this repeatedly and almost daily to the hotel staff and explicitly requested that they check the internet connection in our room.
The problem occurred especially every evening from about 7:00 PM and lasted until the time we went to bed. Since we could not determine how long the disruptions actually lasted after that, I cannot provide any precise information on that.
During this time, the internet connection would partially drop every two to three minutes. After every disconnection, I had to reload the website or the hotel's Wi-Fi and log in again each time.
This was extremely annoying and particularly disappointing because I had described the problem to the hotel staff multiple times and asked them to check the situation or the connection in our room.
Unfortunately, the problem still occurred repeatedly, without any lasting solution being apparent to us.
When I finally complained one more time to the hotel manager about the recurring problems with the internet connection, he informed me that the connection had been checked and that we supposedly had an excellent internet connection.
This statement surprised me very much. I then explained to the manager that I was in our room, especially in the evenings when the problems occurred regularly, and experienced the internet connection myself.
Therefore, it is incomprehensible to me how the actual quality of the connection in our room could have been checked during the problematic evening hours if, in my personal experience, the connection regularly dropped every two to three minutes at that time.
It is precisely for this reason that I would have wished that not merely a technical check be performed, but that the actual situation be checked at the times when the disturbances regularly occur.
3. Service and communication with the staff
Another point that disappointed me concerns the handling of our concerns.
Although the staff was generally very friendly and always smiled, we repeatedly received contradictory information regarding various questions and problems.
For me, a friendly demeanor is naturally positive. However, it is crucial that concrete complaints and problems are followed by a concrete, reliable, and understandable solution.
In this regard in particular, I unfortunately had the impression several times during our stay that while we were listened to in a friendly manner, our problems were ultimately not solved in a sustainable way.
4. Overall impression
I would like to expressly emphasize that this criticism is not based on excessive expectations.
It is based rather on my numerous personal experiences with 4-star hotels in Spain. In recent years, I have repeatedly stayed in hotels of this category and experienced a significantly higher standard.
It is precisely for this reason that the difference between the service level of other 4-star hotels and what we experienced here is particularly clear and disappointing to us.
We deliberately chose your hotel because of its location, its stated category, and the reviews. We assumed that we would find a corresponding 4-star standard.
Unfortunately, from our perspective, these expectations were not met in essential areas.
Based on my personal experience, I would classify the actual level of this hotel—especially regarding breakfast, service, and organization—more at the level of a 3-star hotel.
With this complaint, I do not want to criticize the friendly demeanor of individual staff members. Rather, my concern is to draw attention to specific problems that occurred repeatedly during our stay and that, from my perspective, do not correspond to the standard one can expect from a 4-star hotel.
I therefore ask the hotel management to take my complaint seriously and to provide me with a concrete and understandable statement regarding this matter.
Sincerely
Boris Alekseenko
Réponse de l'hôtel
Commentaire : 24 août 2026
Sehr geehrter Herr Alekseenko,
zunächst möchten wir uns herzlich dafür bedanken, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen und uns Ihre Eindrücke von Ihrem kürzlichen Aufenthalt in unserem Hotel so ausführlich zu schildern.
Wir bedauern aufrichtig, dass einige Aspekte unserer Dienstleistungen Ihre Erwartungen nicht erfüllt haben und dass Ihr Gesamteindruck Ihres Aufenthalts nicht dem entsprochen hat, was Sie von einem Hotel unserer Kategorie erwartet haben.
Wir haben jeden der von Ihnen angesprochenen Punkte aufmerksam gelesen und schätzen besonders, dass Sie Ihre Anmerkungen auf Ihre bisherigen Erfahrungen in anderen 4-Sterne-Hotels in Spanien gestützt haben. Die Meinungen unserer Gäste sind für uns ein wichtiges Instrument, um Verbesserungspotenziale zu erkennen und die Qualität unserer Dienstleistungen kontinuierlich weiterzuentwickeln.
Wir bedauern, dass das Frühstücksangebot und dessen Präsentation für Sie nicht zufriedenstellend waren. Wir werden Ihre Anmerkungen mit unserem Gastronomieteam teilen, um Aspekte wie die Temperatur der Speisen, die Lagerung der Getränke und den Frischeeindruck bestimmter Produkte zu analysieren. Wir wissen, dass das Frühstück zu den von unseren Gästen am meisten geschätzten Leistungen gehört, und nehmen jede Rückmeldung zu dessen Qualität sehr ernst.
Wir möchten uns für die während Ihres Aufenthalts aufgetretenen Probleme mit der WLAN-Verbindung entschuldigen. Wir verstehen, wie frustrierend eine instabile Internetverbindung sein kann, insbesondere wenn die Störungen wiederholt auftreten. Aufgrund Ihrer Hinweise werden wir die technischen Protokolle erneut überprüfen und mögliche Verbesserungen hinsichtlich der Abdeckung und Stabilität des Internetdienstes in den Zimmern bewerten, wobei wir den von Ihnen genannten Zeiträumen besondere Aufmerksamkeit schenken werden.
Wir danken Ihnen dafür, dass Sie die Freundlichkeit unseres Personals hervorgehoben haben. Gleichzeitig stimmen wir Ihnen zu, dass Höflichkeit stets mit wirksamen Lösungen sowie einer klaren und konsistenten Kommunikation einhergehen sollte. Wir bedauern, dass Sie widersprüchliche Informationen erhalten haben und dass einige Ihrer Anliegen während Ihres Aufenthalts nicht zu Ihrer Zufriedenheit gelöst werden konnten. Wir werden gemeinsam mit unseren Teams daran arbeiten, interne Abläufe weiter zu verbessern und eine effizientere Bearbeitung der Anliegen unserer Gäste sicherzustellen.
Es tut uns leid zu erfahren, dass Ihre Gesamterfahrung nicht den Erwartungen entsprochen hat, die Sie aufgrund unserer Lage, unserer Hotelkategorie und der Bewertungen an unser Haus gestellt haben. Wir respektieren Ihre Meinung uneingeschränkt und bedauern, dass Ihr abschließender Eindruck unseres Hotels hinter Ihren Erwartungen zurückgeblieben ist.
Wir danken Ihnen nochmals dafür, dass Sie Ihre Erfahrungen mit uns geteilt haben. Auch wenn wir es bedauern, Ihre Erwartungen bei diesem Aufenthalt nicht vollständig erfüllt zu haben, hoffen wir, dass Sie unsere Entschuldigung annehmen. Wir versichern Ihnen, dass Ihre Anmerkungen in unseren kontinuierlichen Verbesserungsprozess einfließen werden.
Mit freundlichen Grüßen
Claudia Gordillo- Host
zunächst möchten wir uns herzlich dafür bedanken, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen und uns Ihre Eindrücke von Ihrem kürzlichen Aufenthalt in unserem Hotel so ausführlich zu schildern.
Wir bedauern aufrichtig, dass einige Aspekte unserer Dienstleistungen Ihre Erwartungen nicht erfüllt haben und dass Ihr Gesamteindruck Ihres Aufenthalts nicht dem entsprochen hat, was Sie von einem Hotel unserer Kategorie erwartet haben.
Wir haben jeden der von Ihnen angesprochenen Punkte aufmerksam gelesen und schätzen besonders, dass Sie Ihre Anmerkungen auf Ihre bisherigen Erfahrungen in anderen 4-Sterne-Hotels in Spanien gestützt haben. Die Meinungen unserer Gäste sind für uns ein wichtiges Instrument, um Verbesserungspotenziale zu erkennen und die Qualität unserer Dienstleistungen kontinuierlich weiterzuentwickeln.
Wir bedauern, dass das Frühstücksangebot und dessen Präsentation für Sie nicht zufriedenstellend waren. Wir werden Ihre Anmerkungen mit unserem Gastronomieteam teilen, um Aspekte wie die Temperatur der Speisen, die Lagerung der Getränke und den Frischeeindruck bestimmter Produkte zu analysieren. Wir wissen, dass das Frühstück zu den von unseren Gästen am meisten geschätzten Leistungen gehört, und nehmen jede Rückmeldung zu dessen Qualität sehr ernst.
Wir möchten uns für die während Ihres Aufenthalts aufgetretenen Probleme mit der WLAN-Verbindung entschuldigen. Wir verstehen, wie frustrierend eine instabile Internetverbindung sein kann, insbesondere wenn die Störungen wiederholt auftreten. Aufgrund Ihrer Hinweise werden wir die technischen Protokolle erneut überprüfen und mögliche Verbesserungen hinsichtlich der Abdeckung und Stabilität des Internetdienstes in den Zimmern bewerten, wobei wir den von Ihnen genannten Zeiträumen besondere Aufmerksamkeit schenken werden.
Wir danken Ihnen dafür, dass Sie die Freundlichkeit unseres Personals hervorgehoben haben. Gleichzeitig stimmen wir Ihnen zu, dass Höflichkeit stets mit wirksamen Lösungen sowie einer klaren und konsistenten Kommunikation einhergehen sollte. Wir bedauern, dass Sie widersprüchliche Informationen erhalten haben und dass einige Ihrer Anliegen während Ihres Aufenthalts nicht zu Ihrer Zufriedenheit gelöst werden konnten. Wir werden gemeinsam mit unseren Teams daran arbeiten, interne Abläufe weiter zu verbessern und eine effizientere Bearbeitung der Anliegen unserer Gäste sicherzustellen.
Es tut uns leid zu erfahren, dass Ihre Gesamterfahrung nicht den Erwartungen entsprochen hat, die Sie aufgrund unserer Lage, unserer Hotelkategorie und der Bewertungen an unser Haus gestellt haben. Wir respektieren Ihre Meinung uneingeschränkt und bedauern, dass Ihr abschließender Eindruck unseres Hotels hinter Ihren Erwartungen zurückgeblieben ist.
Wir danken Ihnen nochmals dafür, dass Sie Ihre Erfahrungen mit uns geteilt haben. Auch wenn wir es bedauern, Ihre Erwartungen bei diesem Aufenthalt nicht vollständig erfüllt zu haben, hoffen wir, dass Sie unsere Entschuldigung annehmen. Wir versichern Ihnen, dass Ihre Anmerkungen in unseren kontinuierlichen Verbesserungsprozess einfließen werden.
Mit freundlichen Grüßen
Claudia Gordillo- Host
Famille
Commentaire : 13 août 2026
Date d'arrivée : août 2026
Very comfortable
Hotel very well located. Very pleasant stay. Lovely staff. Great, large, and bright rooms. Large, clean, and comfortable bathroom
Réponse de l'hôtel
Commentaire : 18 août 2026
Estimado Wander,
Gracias por compartir su opinión. Nos alegra saber que la ubicación fue de su agrado y que disfrutó de una estancia agradable. Agradecemos especialmente su comentario sobre el personal; nuestros compañeros siempre se esfuerzan por ofrecer un trato encantador. Nos complace también que encontrara las habitaciones grandes, luminosas y el baño limpio y cómodo.
Esperamos volver a recibirle en Petit Palace Equitativa ¡Hasta pronto!
Javier Medina
Guest experience Manager
Gracias por compartir su opinión. Nos alegra saber que la ubicación fue de su agrado y que disfrutó de una estancia agradable. Agradecemos especialmente su comentario sobre el personal; nuestros compañeros siempre se esfuerzan por ofrecer un trato encantador. Nos complace también que encontrara las habitaciones grandes, luminosas y el baño limpio y cómodo.
Esperamos volver a recibirle en Petit Palace Equitativa ¡Hasta pronto!
Javier Medina
Guest experience Manager
Emplacement exceptionnel
3 Alameda Principal, Centro, Málaga, 29001, Espagne|0,33 km du centre-ville
Arrivée et départ
Arrivée à partir de :
14:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie interdits
Veuillez noter qu'en vertu du décret royal 933/2021, en vigueur depuis le 1er février 2025, les hôtels en Espagne peuvent demander certaines informations personnelles lors de l'enregistrement, y compris, mais sans s'y limiter, l'identification, l'adresse, l'e-mail et le numéro de téléphone pour les clients de 14 ans et plus, ainsi qu'une preuve de relation avec des mineurs de moins de 14 ans.
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
Soho Boutique Equitativa : questions fréquentes
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