DoubleTree by Hilton Islantilla Beach Golf Resort
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Infos rapides
Arrivée à partir de : | 14:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie acceptés moyennant supplément |
Commodités
Parking
Climatisation
Navette aéroport
Piscine
Salle de sport
Spa
DoubleTree by Hilton Islantilla Beach Golf Resort : plus d'informations
DoubleTree by Hilton Islantilla Beach Golf Resort
Le Islantilla Golf Resort est un complexe exclusif au sein du parcours de golf Islantilla Golf Resort, à seulement 4 minutes de route d’Islantilla Beach.
Commentaires de 
Famille
Commentaire : 17 juin 2026
Date d'arrivée : juin 2026
A holiday inside a holiday
I stay in over 25 Hilton hotels a year world wide. This is a top class hotel even compared to its older brother ( a Hilton hotel ). Room very modern , location to beach , beach club , town , all great . Pool and gym fantastic. Food was very tasty and buffet was top class. The staff were relaxed, friendly , helpful and professional. It’s a 4 hour far drive from Marbella but well worth the effort . The value and whole package is worth the effort. I will be back .
Réponse de l'hôtel
Commentaire : 30 juin 2026
Dear Z8769CLmikek,
Thank you for choosing the DoubleTree by Hilton Islantilla and for taking the time to offer your feedback.
We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Islantilla.
Kind Regards,
Thank you for choosing the DoubleTree by Hilton Islantilla and for taking the time to offer your feedback.
We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Islantilla.
Kind Regards,
Famille
Commentaire : 28 juil. 2026
Stay and Dining Experience
I am writing to file a complaint regarding our recent stay at this hotel.
Value for money: Overall unsatisfactory given the price paid.
Positive aspects: The housekeeping and Front Office staff were very friendly and helpful. There were also some activities available for families.
Maintenance and cleanliness: The hotel is in urgent need of attention. The rooms showed cleaning shortfalls — dirty glass surfaces, a poorly cleaned shower, and a TV and telephone (for contacting reception) that did not always work. The public areas showed clear lack of maintenance: peeling paint, pool lighting with exposed wiring, cloudy water, and dirty mattresses.
Dinner incident (first day): We had dinner on the first day at the buffet, priced at €40 per person, for a group of 7. While serving myself paella, I found a fly fully cooked into the food.
I called the waiter over, who fetched a cook. When I explained what had happened, he took the plate from me and walked back toward the kitchen without a word. A second cook then came out, and I explained the situation to him again — his response was to laugh and say "it's normal, we're in an area with a lot of flies." I pushed back on this, as I did not consider it acceptable, and the cook then called over the floor manager, who listened to the exchange without stepping in appropriately. I explained the situation a third time, by now visibly upset, and walked away.
At no point did anyone apologize — neither the kitchen staff nor the floor manager. I find these standards of quality and service shameful.
I do not recommend dining at this hotel.
Value for money: Overall unsatisfactory given the price paid.
Positive aspects: The housekeeping and Front Office staff were very friendly and helpful. There were also some activities available for families.
Maintenance and cleanliness: The hotel is in urgent need of attention. The rooms showed cleaning shortfalls — dirty glass surfaces, a poorly cleaned shower, and a TV and telephone (for contacting reception) that did not always work. The public areas showed clear lack of maintenance: peeling paint, pool lighting with exposed wiring, cloudy water, and dirty mattresses.
Dinner incident (first day): We had dinner on the first day at the buffet, priced at €40 per person, for a group of 7. While serving myself paella, I found a fly fully cooked into the food.
I called the waiter over, who fetched a cook. When I explained what had happened, he took the plate from me and walked back toward the kitchen without a word. A second cook then came out, and I explained the situation to him again — his response was to laugh and say "it's normal, we're in an area with a lot of flies." I pushed back on this, as I did not consider it acceptable, and the cook then called over the floor manager, who listened to the exchange without stepping in appropriately. I explained the situation a third time, by now visibly upset, and walked away.
At no point did anyone apologize — neither the kitchen staff nor the floor manager. I find these standards of quality and service shameful.
I do not recommend dining at this hotel.
Réponse de l'hôtel
Commentaire : 13 août 2026
Dear Excursion48079141303,
First of all we would like to thank you for the time spent on your review about the experience at our Resort.
We have carried out an internal investigation regarding the situation you described. While we take all guest concerns very seriously, we also believe there may have been a communication barrier during the interaction, which unfortunately affected how the situation was handled.
Please accept our sincere apologies for the frustration this caused. This experience does not reflect the level of service we strive to provide, and we have shared your comments with the relevant teams to reinforce our communication and service standards.
Hope we can the opportunity to receive you back in the near future and exceed you expectations.
Kind regards,
First of all we would like to thank you for the time spent on your review about the experience at our Resort.
We have carried out an internal investigation regarding the situation you described. While we take all guest concerns very seriously, we also believe there may have been a communication barrier during the interaction, which unfortunately affected how the situation was handled.
Please accept our sincere apologies for the frustration this caused. This experience does not reflect the level of service we strive to provide, and we have shared your comments with the relevant teams to reinforce our communication and service standards.
Hope we can the opportunity to receive you back in the near future and exceed you expectations.
Kind regards,
Famille
Commentaire : 11 juil. 2026
Date d'arrivée : juil. 2026
Title: Misleading advertising and lack of transparency in Wellness prices
Misleading advertising and lack of transparency in Wellness prices
I was extremely disappointed with the wellness service at DoubleTree by Hilton Islantilla Beach Golf Resort. I decided to schedule a "Relaxing Massage" for two people based on the explicit information contained in the hotel's official brochure (as shown).
In the brochure, the "Masajes Clásicos" section clearly indicates the price of €45 for 25 minutes, with a note right below that says literally in Spanish and English: "Masajes for 2 personas. Niños y niñas hasta 15 años / "Massages for two people. Boys and girls up to 15 years old". Any customer who reads this assumes, with all logic, that the price presented is for the couple experience (two people), even because the note indicates a specific type of service.
However, the reality at the time of paying was completely different. I was charged 90€, justifying that the price of 45€ was per person. When questioned, they stick to asterisk ("small letters") and ambiguities to deceive the customer. If the price is individual, you should not put a highlight to say "Massages for 2 people" just below the value without clearly specifying that the value is per capita. At the top of the section says only to "consult availability for two people at the same time", which aggravates even more the induced confusion.
Say one thing in the brochure and do another completely different in the box. A total lack of transparency and an abusive commercial practice that is not admissible in a hotel of this category. I do not recommend.
I was extremely disappointed with the wellness service at DoubleTree by Hilton Islantilla Beach Golf Resort. I decided to schedule a "Relaxing Massage" for two people based on the explicit information contained in the hotel's official brochure (as shown).
In the brochure, the "Masajes Clásicos" section clearly indicates the price of €45 for 25 minutes, with a note right below that says literally in Spanish and English: "Masajes for 2 personas. Niños y niñas hasta 15 años / "Massages for two people. Boys and girls up to 15 years old". Any customer who reads this assumes, with all logic, that the price presented is for the couple experience (two people), even because the note indicates a specific type of service.
However, the reality at the time of paying was completely different. I was charged 90€, justifying that the price of 45€ was per person. When questioned, they stick to asterisk ("small letters") and ambiguities to deceive the customer. If the price is individual, you should not put a highlight to say "Massages for 2 people" just below the value without clearly specifying that the value is per capita. At the top of the section says only to "consult availability for two people at the same time", which aggravates even more the induced confusion.
Say one thing in the brochure and do another completely different in the box. A total lack of transparency and an abusive commercial practice that is not admissible in a hotel of this category. I do not recommend.
Réponse de l'hôtel
Commentaire : 21 juil. 2026
Estimada 162inesn,
Agradecemos por ter partilhado a sua experiência e lamentamos a confusão relativamente à tarifa do serviço.
O valor de 45 € corresponde ao tratamento por pessoa. A referência a "Massagens para 2 pessoas" diz respeito à possibilidade de realizar o tratamento em simultâneo, mediante disponibilidade, e não a uma tarifa conjunta.
Compreendemos que esta informação possa ter dado origem a uma interpretação diferente da pretendida, embora em momento algum tenha existido qualquer intenção de induzir os nossos clientes em erro. Lamentamos que esta situação tenha condicionado a sua experiência.
Esperamos poder recebê-la novamente no futuro e ter a oportunidade de lhe proporcionar uma experiência que corresponda plenamente às suas expectativas.
Agradecemos por ter partilhado a sua experiência e lamentamos a confusão relativamente à tarifa do serviço.
O valor de 45 € corresponde ao tratamento por pessoa. A referência a "Massagens para 2 pessoas" diz respeito à possibilidade de realizar o tratamento em simultâneo, mediante disponibilidade, e não a uma tarifa conjunta.
Compreendemos que esta informação possa ter dado origem a uma interpretação diferente da pretendida, embora em momento algum tenha existido qualquer intenção de induzir os nossos clientes em erro. Lamentamos que esta situação tenha condicionado a sua experiência.
Esperamos poder recebê-la novamente no futuro e ter a oportunidade de lhe proporcionar uma experiência que corresponda plenamente às suas expectativas.
Famille
Commentaire : 10 juil. 2026
Date d'arrivée : juil. 2026
2nd year
The hotel is very nice; this is the second year we are going. Although it is not next to the beach, there is a hotel train that takes you there and a beach club. Jesus from the pool is fantastic, and the Italian restaurant at the golf course is very good, as well as the breakfast.
Réponse de l'hôtel
Commentaire : 3 août 2026
Estimado 05137ERmonicac,
Lo primero agradecerle el tiempo dedicado a valorar de manera positiva su experiencia en DoubleTree by Hilton Islantilla.
Esperamos poder recibirles de nuevo en un futuro cercano.
Reciba un cordial saludo,
Lo primero agradecerle el tiempo dedicado a valorar de manera positiva su experiencia en DoubleTree by Hilton Islantilla.
Esperamos poder recibirles de nuevo en un futuro cercano.
Reciba un cordial saludo,
Famille
Commentaire : 29 juin 2026
Date d'arrivée : juin 2026
2 years and it does not disappoint
This is the second year we have stayed at this hotel on the same dates. Tranquility and also fun without overcrowding; the lifeguard Jesús is super friendly, just like his animation colleague. Excellent cleanliness, in the restaurant on the terrace in front of the hotel, very good Italian food, and Mónica is an excellent professional. It is a hotel that I recommend with a very good and quiet pool, free spa area, free beach club, as well as tourist train services to the beach ️
Réponse de l'hôtel
Commentaire : 8 juil. 2026
Estimada M993JTpatriciac,
Gracias por elegir el DoubleTree by Hilton Islantilla y por tomarse el tiempo para ofrecer sus comentarios.
Estamos encantados de saber que disfrutó de su visita, y esperamos volver a verle en una futura visita a Islantilla.
Reciba un cordial saludo,
Gracias por elegir el DoubleTree by Hilton Islantilla y por tomarse el tiempo para ofrecer sus comentarios.
Estamos encantados de saber que disfrutó de su visita, y esperamos volver a verle en una futura visita a Islantilla.
Reciba un cordial saludo,
Emplacement
Paseo Barranco del Moro, s/n, Lepe, 21410, Espagne|5 km du centre-ville
Arrivée et départ
Arrivée à partir de :
14:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie acceptés moyennant supplément
Veuillez noter qu'en vertu du décret royal 933/2021, en vigueur depuis le 1er février 2025, les hôtels en Espagne peuvent demander certaines informations personnelles lors de l'enregistrement, y compris, mais sans s'y limiter, l'identification, l'adresse, l'e-mail et le numéro de téléphone pour les clients de 14 ans et plus, ainsi qu'une preuve de relation avec des mineurs de moins de 14 ans.
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
DoubleTree by Hilton Islantilla Beach Golf Resort : questions fréquentes
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