Meliá Bilbao
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Infos rapides
Arrivée à partir de : | 15:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie acceptés moyennant supplément |
Commodités
Wi-Fi
Parking
Climatisation
Navette aéroport
Spa
Réception 24h/24
Meliá Bilbao : plus d'informations
Meliá Bilbao
Situé à côté de l'estuaire de Bilbao et à seulement quelques mètres de l'emblématique musée Guggenheim et du palais Euskalduna, l’Hotel Meliá Bilbao 5 étoiles est l'endroit idéal pour se détendre et savourer une authentique gastronomie basque.
Commentaires de 
Famille
Commentaire : 12 juil. 2026
A Five-Star Price for a Two-Star Experience.
We stayed recently and, despite the hotel’s five-star positioning, the experience fell well short at every stage.
Communication was poor from the start. I emailed ahead with several questions and never received a reply, then called about an hour before arrival with a parking question — again, little help. As a native English speaker living in Italy, I’d expect no language barrier at this category of hotel, yet this was one of many friction points.
On arrival, staff met us at the garage entrance with no offer to help with luggage — not even down to reception, despite clearly seeing we were carrying bags. Check-in itself was minimal: keys handed over, a mention of two restaurant options, nothing more.
Both our rooms (409 and 418) had bathroom maintenance issues, room 409 particularly so. Raising this at checkout was met with a dismissive “write us an email” and nothing further.
We were later told we’d been given an “upgrade,” but the rooms simply faced the park rather than the river — nothing was ever communicated to us as an upgrade during the stay, so this claim only added to the impression of poor service recovery.
Breakfast, ostensibly a highlight, was disappointing: warm/sweaty cheeses, low-quality bread, a supermarket-style cake, buffet-only eggs, and weak coffee. Ironically, the only proactive communication we received all stay was staff rushing to tell us we’d sat at the wrong (premium “The Level”) buffet.
Overall, this stay didn’t come close to five-star standards in service, communication, or product quality. We left feeling genuinely let down.
Communication was poor from the start. I emailed ahead with several questions and never received a reply, then called about an hour before arrival with a parking question — again, little help. As a native English speaker living in Italy, I’d expect no language barrier at this category of hotel, yet this was one of many friction points.
On arrival, staff met us at the garage entrance with no offer to help with luggage — not even down to reception, despite clearly seeing we were carrying bags. Check-in itself was minimal: keys handed over, a mention of two restaurant options, nothing more.
Both our rooms (409 and 418) had bathroom maintenance issues, room 409 particularly so. Raising this at checkout was met with a dismissive “write us an email” and nothing further.
We were later told we’d been given an “upgrade,” but the rooms simply faced the park rather than the river — nothing was ever communicated to us as an upgrade during the stay, so this claim only added to the impression of poor service recovery.
Breakfast, ostensibly a highlight, was disappointing: warm/sweaty cheeses, low-quality bread, a supermarket-style cake, buffet-only eggs, and weak coffee. Ironically, the only proactive communication we received all stay was staff rushing to tell us we’d sat at the wrong (premium “The Level”) buffet.
Overall, this stay didn’t come close to five-star standards in service, communication, or product quality. We left feeling genuinely let down.
Réponse de l'hôtel
Commentaire : 17 juil. 2026
Dear guest,
Thank you for taking the time to leave a review of your recent stay with us at Meliá Bilbao.
We sincerely regret that your stay did not meet the expectations you had for our hotel. We are sorry that your arrival experience and the overall communication did not reflect the attentive and personalised service we strive to provide to every guest.
We also regret the maintenance issues you encountered in your rooms. Our maintenance team carries out regular inspections and continuous upkeep of our facilities; however, we are sorry that, on this occasion, these aspects affected your comfort.
Likewise, we regret that our breakfast offering did not meet your expectations, as we continuously work to provide a varied and high-quality dining experience.
Your comments have been shared with the relevant departments, as they represent a valuable opportunity to review our procedures and continue improving the experience we offer to all our guests.
We look forward to welcoming you very soon.
Best regards,
Diego C., Meliá Bilbao Team
Thank you for taking the time to leave a review of your recent stay with us at Meliá Bilbao.
We sincerely regret that your stay did not meet the expectations you had for our hotel. We are sorry that your arrival experience and the overall communication did not reflect the attentive and personalised service we strive to provide to every guest.
We also regret the maintenance issues you encountered in your rooms. Our maintenance team carries out regular inspections and continuous upkeep of our facilities; however, we are sorry that, on this occasion, these aspects affected your comfort.
Likewise, we regret that our breakfast offering did not meet your expectations, as we continuously work to provide a varied and high-quality dining experience.
Your comments have been shared with the relevant departments, as they represent a valuable opportunity to review our procedures and continue improving the experience we offer to all our guests.
We look forward to welcoming you very soon.
Best regards,
Diego C., Meliá Bilbao Team
Famille
Commentaire : 22 août 2026
Date d'arrivée : juin 2026
No A/C in June!
Multiple nights without A/C. We had a suite on The Level ($$$) but no working A/C in the main bedroom. Despite our complaints, they never did fix it or move us. It took weeks to get any sort of refund and the hotel management was extremely unkind. Overall a very unpleasant experience. Stay elsewhere if you can.
Réponse de l'hôtel
Commentaire : 28 août 2026
Dear Madam,
We appreciate the time you have taken to share your opinion on your recent experience at Meliá Bilbao.
We are sincerely sorry that your experience did not reflect the level of comfort and service we aim to provide, particularly during a stay in one of our The Level suites. Our air-conditioning systems and room facilities are subject to regular technical checks, and whenever an issue arises, our team works to address it as promptly as possible and, where availability permits, explore alternative solutions.
We also regret that the assistance provided during your stay, as well as the subsequent refund process, left you with such a negative impression. Attentive and courteous service is fundamental to our hospitality, and we are sorry that your interactions with us did not convey the care and professionalism we expect our guests to receive.
We hope to welcome you back for a return visit.
Best regards,
Diego C., Meliá Bilbao Team
We appreciate the time you have taken to share your opinion on your recent experience at Meliá Bilbao.
We are sincerely sorry that your experience did not reflect the level of comfort and service we aim to provide, particularly during a stay in one of our The Level suites. Our air-conditioning systems and room facilities are subject to regular technical checks, and whenever an issue arises, our team works to address it as promptly as possible and, where availability permits, explore alternative solutions.
We also regret that the assistance provided during your stay, as well as the subsequent refund process, left you with such a negative impression. Attentive and courteous service is fundamental to our hospitality, and we are sorry that your interactions with us did not convey the care and professionalism we expect our guests to receive.
We hope to welcome you back for a return visit.
Best regards,
Diego C., Meliá Bilbao Team
Voyageur anonyme
Commentaire : 22 août 2026
Date d'arrivée : août 2026
In the whole our stay was comfortable and the hotel very central. Our daughter and her husband travelled with us and their small dog. The cost for the dog was extremely expensive €55 per day. I’ve never experienced this cost anywhere. Our room
Albeit comfortable the cleaning was very poor. Carpet unhoobered. Washbasins and bathroom not cleaned daily. Not worth the cost for sure.
Albeit comfortable the cleaning was very poor. Carpet unhoobered. Washbasins and bathroom not cleaned daily. Not worth the cost for sure.
Couple
Commentaire : 19 août 2026
Date d'arrivée : août 2026
Disappointment, not a 5-star hotel
2 nights at the Melia. Perfect location but average welcome and in the hotel two distinct zones, one for executive classes and the others... so a reserved terrace that was inaccessible and two breakfast areas of the same size, one area where we were parked where you wait in line at the buffet and especially at the coffee machine, and another very quiet zone where only a few people were. I have never seen this and certainly not up to the standard of a 5-star hotel. I do not recommend it.
Réponse de l'hôtel
Commentaire : 25 août 2026
Chère Madame,
Nous vous remercions pour votre retour constructif sur le Meliá Bilbao.
Nous sommes heureux que vous ayez apprécié notre emplacement central à Bilbao, à proximité des principaux sites de la ville.
Nous regrettons que l'accueil n'ait pas été à la hauteur de vos attentes et que la distinction des espaces au sein de l'hôtel ait pu générer un sentiment d'exclusion. Votre remarque sur la répartition des zones au petit-déjeuner, notamment l'affluence dans l'espace principal et la difficulté d'accès à l'autre terrasse, a retenu toute notre attention. Nous sommes désolés que cette organisation ait pu altérer votre confort pendant votre séjour.
Ce serait une joie de vous revoir parmi nous.
Bien à vous,
Diego C., Meliá Bilbao Team
Nous vous remercions pour votre retour constructif sur le Meliá Bilbao.
Nous sommes heureux que vous ayez apprécié notre emplacement central à Bilbao, à proximité des principaux sites de la ville.
Nous regrettons que l'accueil n'ait pas été à la hauteur de vos attentes et que la distinction des espaces au sein de l'hôtel ait pu générer un sentiment d'exclusion. Votre remarque sur la répartition des zones au petit-déjeuner, notamment l'affluence dans l'espace principal et la difficulté d'accès à l'autre terrasse, a retenu toute notre attention. Nous sommes désolés que cette organisation ait pu altérer votre confort pendant votre séjour.
Ce serait une joie de vous revoir parmi nous.
Bien à vous,
Diego C., Meliá Bilbao Team
Famille
FR
Commentaire : 14 août 2026
Date d'arrivée : août 2026
Below average
Room was cleaned half of he time only
I was offered a la carte breakfast only half of the time as well
But as Level guest I paid full price not half !
Go elsewhere
I was offered a la carte breakfast only half of the time as well
But as Level guest I paid full price not half !
Go elsewhere
Excellent emplacement
Lehendakari Leizaola, 29, Abando, Santutxu, 48001, Espagne|2,74 km du centre-ville
Arrivée et départ
Arrivée à partir de :
15:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie acceptés moyennant supplément
Veuillez noter qu'en vertu du décret royal 933/2021, en vigueur depuis le 1er février 2025, les hôtels en Espagne peuvent demander certaines informations personnelles lors de l'enregistrement, y compris, mais sans s'y limiter, l'identification, l'adresse, l'e-mail et le numéro de téléphone pour les clients de 14 ans et plus, ainsi qu'une preuve de relation avec des mineurs de moins de 14 ans.
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
Meliá Bilbao : questions fréquentes
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