Ona Hollywood Mirage
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Infos rapides
Arrivée à partir de : | 16:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Commodités
Wi-Fi
Parking
Climatisation
Navette aéroport
Piscine
Salle de sport
Ona Hollywood Mirage : plus d'informations
Ona Hollywood Mirage
Installé à Los Cristianos, le Hollywood Mirage - Excel Hotels & Resorts possède une terrasse, un bar et une piscine extérieure ouverte toute l’année.
Commentaires de 
Voyageur anonyme
Commentaire : 26 août 2026
Date d'arrivée : août 2026
Great hotel, very clean, friendly staff who had a good level of English. Free bus from outside the hotel is helpful. 3 lovely pool, kids club in the morning and always something going on in the hotel by pool 3. AMAZING FOR GLUTEN FREE!!
Couple
Commentaire : 13 mai 2026
Date d'arrivée : mai 2026
Never again, DON’T COME HERE
Stayed here for a week 5th-12th of May and all i can say is this hotel is nowhere close to a 4-star experience and I would argue it’s possibly even a 2 at best due to the mistreatment by staff and the hotels inability to provide a clean and safe environment for its patrons.
To start the stay at this cesspit was a birthday gift to me from my partner and from the moment we arrived there were issues. There are hidden fees everywhere in this hotel with us having to pay for the safe (22 euro in total, 10 deposit and 12 euro payment), which I’ve never encountered in any of the hotels, resorts or hostels I’ve stayed in around the world. Secondly due to us arriving early in the morning and check in not being allowed until 4pm we assumed we could leave our luggage with the hotel since it’s a “4-star” hotel, but not your directed to this small room in the right corner outside of reception which costs 2 euro Everytime you need to open the locker, this built up as we needed to access clothes, hygiene products and our passports.
Once we were checked in this is where my main issue with this hotel comes from, it’s not clean or is cleaned well period. Our room 5119 in the Judy garland wing was vile to say the least. We were informed that our room was due to be cleaned on Thursday so after being out all day 7am-8pm we expected to come back to a clean well maintained room this could be further from the truth. When we came in everything was exactly how we left it, additionally when my partner and I finally sat on the sofa provided in our room. This is where we made the disgusting discovery of a used cough syrup syringe (medical waste) that my partner touched with his bare-hands, he had severe medical anxiety and at first glance we thought it was a diabetic needle thankfully it wasn’t. I immediately went and informed reception who offered to Send a maid there and then but due to the time of night I requested they come Saturday instead, I also mentioned how upset this discovery made my partner and informed the front desk of how the ordeal affected his health anxiety and the male staff member laughed at me. This is completely unacceptable and this breach of health and safety standards is absolutely foul. Furthermore, after returning back to my room from reception my partner found a mouldy baby bottle under the sofa bed!!! Which led me to request a room change immediately, thankfully they did allow us a room change but that is the bare minimum a “4-star” hotel should be offering.
From that ordeal we moved to our next room 5123, the supposedly “cleaner” room. Maids did visit everyday of our stay from that point but we when further inspected our room we found, possible excrement stains on the sheet of the sofa bed and lipstick stains on the duvet of our bed under its cover. Additionally on our last two days of our stay a swam of adult and juvenile cockroaches started swarming the room, if your having to kill 4-5 cockroaches a night this is a systemic failure on the hotels part and breaches health and safety entirely. (If you look at other reviews I’m not the only one who mentions them).
My next big issue with this place is the issue with the food in the buffet, we had breakfast included in our stay and there were flies all over the food which completely turned my stomach. I tried to eat a couple of croissants and when I bit into one a file flew out of it. The hotel made no effort to avoid this issue for its patrons. Additionally the food is extremely low-quality and never settled well in my stomach due to the amount of Grease on some of the items. If you decide to stay in this disgusting hotel sorry excuse for a “four-star” do yourself a favour and get a taxi or walk to one of the many restaurants close by your stomach will thank you.
In conclusion, stay away from here there standards are rock bottom for everything, this wasn’t just a bad stay it was having to deal with unnecessary health hazards, rude staff and overall just disgusting conditions and if your expecting a 4-star experience keep your money and look elsewhere your wallet will thank you.
To start the stay at this cesspit was a birthday gift to me from my partner and from the moment we arrived there were issues. There are hidden fees everywhere in this hotel with us having to pay for the safe (22 euro in total, 10 deposit and 12 euro payment), which I’ve never encountered in any of the hotels, resorts or hostels I’ve stayed in around the world. Secondly due to us arriving early in the morning and check in not being allowed until 4pm we assumed we could leave our luggage with the hotel since it’s a “4-star” hotel, but not your directed to this small room in the right corner outside of reception which costs 2 euro Everytime you need to open the locker, this built up as we needed to access clothes, hygiene products and our passports.
Once we were checked in this is where my main issue with this hotel comes from, it’s not clean or is cleaned well period. Our room 5119 in the Judy garland wing was vile to say the least. We were informed that our room was due to be cleaned on Thursday so after being out all day 7am-8pm we expected to come back to a clean well maintained room this could be further from the truth. When we came in everything was exactly how we left it, additionally when my partner and I finally sat on the sofa provided in our room. This is where we made the disgusting discovery of a used cough syrup syringe (medical waste) that my partner touched with his bare-hands, he had severe medical anxiety and at first glance we thought it was a diabetic needle thankfully it wasn’t. I immediately went and informed reception who offered to Send a maid there and then but due to the time of night I requested they come Saturday instead, I also mentioned how upset this discovery made my partner and informed the front desk of how the ordeal affected his health anxiety and the male staff member laughed at me. This is completely unacceptable and this breach of health and safety standards is absolutely foul. Furthermore, after returning back to my room from reception my partner found a mouldy baby bottle under the sofa bed!!! Which led me to request a room change immediately, thankfully they did allow us a room change but that is the bare minimum a “4-star” hotel should be offering.
From that ordeal we moved to our next room 5123, the supposedly “cleaner” room. Maids did visit everyday of our stay from that point but we when further inspected our room we found, possible excrement stains on the sheet of the sofa bed and lipstick stains on the duvet of our bed under its cover. Additionally on our last two days of our stay a swam of adult and juvenile cockroaches started swarming the room, if your having to kill 4-5 cockroaches a night this is a systemic failure on the hotels part and breaches health and safety entirely. (If you look at other reviews I’m not the only one who mentions them).
My next big issue with this place is the issue with the food in the buffet, we had breakfast included in our stay and there were flies all over the food which completely turned my stomach. I tried to eat a couple of croissants and when I bit into one a file flew out of it. The hotel made no effort to avoid this issue for its patrons. Additionally the food is extremely low-quality and never settled well in my stomach due to the amount of Grease on some of the items. If you decide to stay in this disgusting hotel sorry excuse for a “four-star” do yourself a favour and get a taxi or walk to one of the many restaurants close by your stomach will thank you.
In conclusion, stay away from here there standards are rock bottom for everything, this wasn’t just a bad stay it was having to deal with unnecessary health hazards, rude staff and overall just disgusting conditions and if your expecting a 4-star experience keep your money and look elsewhere your wallet will thank you.
Réponse de l'hôtel
Commentaire : 13 mai 2026
Dear Artur,
We appreciate your feedback and regret that your experience fell short.
We take hygiene standards seriously and have reinforced our cleaning protocols with the housekeeping team following your experience. The safe and luggage storage fees you mention are standard for our additional services, as outlined in our guest information.
Regarding insects, Tenerife's subtropical climate can occasionally lead to challenges despite regular fumigation efforts, which we continuously monitor. We deeply regret the interaction you described with our staff, as this does not reflect our commitment to respectful service.
Our kitchen staff maintains strict food safety standards, though we acknowledge the difficulty of completely eliminating outdoor elements in our open buffet area.
We hope that you will allow us the opportunity of providing you with an improved stay in future.
Best regards,
Ona Hollywood Mirage
We appreciate your feedback and regret that your experience fell short.
We take hygiene standards seriously and have reinforced our cleaning protocols with the housekeeping team following your experience. The safe and luggage storage fees you mention are standard for our additional services, as outlined in our guest information.
Regarding insects, Tenerife's subtropical climate can occasionally lead to challenges despite regular fumigation efforts, which we continuously monitor. We deeply regret the interaction you described with our staff, as this does not reflect our commitment to respectful service.
Our kitchen staff maintains strict food safety standards, though we acknowledge the difficulty of completely eliminating outdoor elements in our open buffet area.
We hope that you will allow us the opportunity of providing you with an improved stay in future.
Best regards,
Ona Hollywood Mirage
Famille
Commentaire : 22 mars 2026
Date d'arrivée : mars 2026
Grubby hotel not 4 star
We recently stayed at this hotel and, unfortunately, it fell well below expectations. It’s advertised as a 4-star property, but in reality it feels closer to a 2-star at best and is in serious need of refurbishment.
One of the biggest issues was cleanliness and housekeeping. Our room was only cleaned once during our entire week-long stay, and we repeatedly had to ask for fresh towels. This was frustrating and not what you would expect from a hotel of this supposed standard.
The facilities also left a lot to be desired. There was never enough seating available at breakfast or dinner, which made meal times stressful rather than enjoyable. The pool was absolutely freezing, making it unusable for most of our stay.
Hygiene and maintenance were also concerning. We encountered cockroaches in the bathroom, and there was a constant sewage smell that made the experience very unpleasant.
Customer service was another major letdown. Several staff members were rude and unhelpful, which only added to the disappointment.
On a positive note, the entertainment staff were friendly and did their best to create a good atmosphere, which we appreciated. The pool area itself is present to sit round.
We also found a lovely Italian restaurant across the road, which ended up being a highlight of our trip compared to the hotel’s offerings.
Overall, this hotel has potential but needs significant improvements in cleanliness, maintenance, and customer service before it can justify its current rating.
One of the biggest issues was cleanliness and housekeeping. Our room was only cleaned once during our entire week-long stay, and we repeatedly had to ask for fresh towels. This was frustrating and not what you would expect from a hotel of this supposed standard.
The facilities also left a lot to be desired. There was never enough seating available at breakfast or dinner, which made meal times stressful rather than enjoyable. The pool was absolutely freezing, making it unusable for most of our stay.
Hygiene and maintenance were also concerning. We encountered cockroaches in the bathroom, and there was a constant sewage smell that made the experience very unpleasant.
Customer service was another major letdown. Several staff members were rude and unhelpful, which only added to the disappointment.
On a positive note, the entertainment staff were friendly and did their best to create a good atmosphere, which we appreciated. The pool area itself is present to sit round.
We also found a lovely Italian restaurant across the road, which ended up being a highlight of our trip compared to the hotel’s offerings.
Overall, this hotel has potential but needs significant improvements in cleanliness, maintenance, and customer service before it can justify its current rating.
Réponse de l'hôtel
Commentaire : 25 mars 2026
Hi there;
Thank you for taking the time to provide us with your feedback.
Our entertainment staff shines , and we're glad you found great dining nearby.
We adhere to scheduled cleaning protocols and maintain pool heating systems seasonally. Service training remains a priority for our team.
We hope to have you back for a much-improved stay.
All the best,
Ona Hollywood Mirage
Thank you for taking the time to provide us with your feedback.
Our entertainment staff shines , and we're glad you found great dining nearby.
We adhere to scheduled cleaning protocols and maintain pool heating systems seasonally. Service training remains a priority for our team.
We hope to have you back for a much-improved stay.
All the best,
Ona Hollywood Mirage
Voyageur anonyme
Commentaire : 29 août 2026
Date d'arrivée : août 2026
It wasn't worth the price. The breakfast was good with plenty of choices, though the cleanliness left something to be desired. The room wasn't clean—at least not to the naked eye—and there were cockroaches in it. When you mention it at reception, they act as if it’s normal. I could understand that if the room cost less than 50 euros, but not when you're paying more. Even if the staff considers it normal, I’m a guest and I don't want that; it would be nice if things were actually cleaned. The pool was clean, though, and there was plenty of entertainment. The staff needs to speak better English.
Voyageur anonyme
Commentaire : 29 août 2026
Date d'arrivée : avr. 2026
Good location, great breakfast and pool, lovely terrace/balcony with sun loungers and pool view, spacious clean room but was a bit dated - could do with a refresh.
Emplacement
Calle Sierra Nevada, s/n, Arona, 38650, Espagne|5,76 km du centre-ville
Arrivée et départ
Arrivée à partir de :
16:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie interdits
Veuillez noter qu'en vertu du décret royal 933/2021, en vigueur depuis le 1er février 2025, les hôtels en Espagne peuvent demander certaines informations personnelles lors de l'enregistrement, y compris, mais sans s'y limiter, l'identification, l'adresse, l'e-mail et le numéro de téléphone pour les clients de 14 ans et plus, ainsi qu'une preuve de relation avec des mineurs de moins de 14 ans.
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
Ona Hollywood Mirage : questions fréquentes
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