BYPILLOW Paseo
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Infos rapides
Arrivée à partir de : | 14:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Commodités
BYPILLOW Paseo : plus d'informations
BYPILLOW Paseo
En choisissant BYPILLOW Paseo, à Alicante, vous profiterez d'un séjour en plein centre-ville, à 9 min de marche du site Marché central et 11 min à pied du site Grand magasin El Corte Inglés. Cet hôtel se trouve à 1,7 km de Hôtel de ville d'Alicante et à 2,2 km de Explanada de España. Ne ratez pas l'occasion de vous détendre en profitant des nombreuses infrastructures de loisirs à votre disposition et qui incluent une piscine extérieure et un centre de fitness. Parmi les équipements et services proposés par cet hôtel de style méditerranéen vous trouvez également l'accès Wi-Fi à Internet gratuit et un service d'assistance pour les visites touristiques ou l'achat de billets. Pour vos petits creux, cet hôtel abrite un café. Un petit déjeuner buffet est servi tous les jours de 07 h 00 à 10 h 00 moyennant un supplément. Les équipements et services proposés incluent une réception ouverte 24 h/24, un coffre-fort à la réception et des casiers. Un parking payant sans service de voiturier est disponible dans l'enceinte de l'hébergement. Les 95 chambres climatisées de l'hébergement vous invitent à la détente et comprennent une TV connectée. Votre chambre est dotée d'un lit avec surmatelas. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Une douche est disponible dans la salle de bain.
Commentaire : 6 sept. 2026
Date d'arrivée : sept. 2026
Commentaire : 16 août 2026
Date d'arrivée : août 2026
Could be better.
Hotel looks tired and needs a refresh. Rooms are small, breakfast was adequate with little variety. Pity they don't do lunch!
Atmosphere was non-existant. Purely a hotel ONLY for a place to sleep.
Staff (mostly) look bored and need to smile and be attentive. Great customer service could overcome it's shortcomings.
Réponse de l'hôtel
Commentaire : 17 août 2026
Thank you so much for taking the time to share your impressions after your stay with us.
We're pleased to hear that you appreciated the hotel's location, which allows for easy access to the city center, the beach, and other areas thanks to the tram. We certainly value connectivity and the surrounding area, which greatly enhance our guests' experience.
We're sorry that the hotel's overall appearance and atmosphere didn't quite meet your expectations. We've taken note of your comments regarding the need for renovations and the room size, as well as your feedback on the breakfast selection. In fact, every suggestion for improvement to our breakfast offerings helps us guide future changes that will make your experience more complete.
Regarding the staff's service, we regret that you didn't experience the friendly and attentive service we strive to provide at all times. We sincerely appreciate you bringing this to our attention, we firmly believe that attitude and service can make all the difference, and we will use your feedback to continue working on these aspects.
We hope to have the opportunity to welcome you back and offer you an even more enjoyable stay.
Warm regards from the BYPILLOW Paseo team.
Commentaire : 10 août 2026
Date d'arrivée : août 2026
Avoid at all cost
If you enjoy dealing with an unprofessional, rude and power-tripping receptionist, then this is the place for you. JHOANA was by far the worst part of my experience. What should have been a simple administrative matter was unnecessarily turned into a confrontation because she seemed more interested in exercising her authority than actually helping a guest.
To make matters even worse, she went as far as threatening to call the police over an extremely minor administrative issue. Completely disproportionate, intimidating and frankly ridiculous.
There was zero attempt to communicate properly, understand the situation or find a reasonable solution. Instead, I was met with arrogance, hostility and an attitude that was completely inappropriate for someone working in customer service.
A receptionist’s job is to assist guests, not to create problems and threaten them with the police over trivial matters. Absolutely unacceptable behaviour and easily one of the worst customer service experiences I’ve had.
Update: following my stay I can also add that air conditioning is non-existant as room temperature was 29C at check in and dropped only to 27C after 8 hours of non stop AC. And yes it was correctly set.
Furthermore, breakfast (if you can call it that) is toast and some mediocre ham. Disgusting.
Overall - avoid at all cost this hotel.
Réponse de l'hôtel
Commentaire : 12 août 2026
First of all, we’re sorry that your experience was more negative than positive.
Regarding your comments, we understand that you are aware this whole situation arose because you did not have your documents with you and, as you told us that you are a pilot, we are surprised that you are not familiar with the law on passenger registration, as it is the same for flights as it is for hotels.
I’m sure my team tried to help you find a solution, but having heard your side of the story and reviewed the CCTV footage, your behaviour was completely disproportionate and unacceptable. I don’t see in your comment how many times you insulted and belittled the member of staff you mention.
With regard to the air conditioning, the way it works, as we tried to explain to you, is as follows: the unit operates to set the room to the temperature you select on the thermostat, it blows out very cold air, but if the window or door is opened, or the bathroom door is left open, given the temperature and humidity in Alicante, the temperature rises considerably.
We hope you had a safe journey home.
Kind regards,
Carlos Limones
Director de Hotel
Commentaire : 31 juil. 2026
Date d'arrivée : juil. 2026
Commentaire : 18 juil. 2026
Date d'arrivée : juil. 2026
Do not go there
There was no pool only a splash pool with only 3 sunbeds.
On complaining we were told we could be given more towels and be upgraded to a larger room ( this was just as small as our original room ).
We paid £1000 for this room for our summer vacation.
We were told to meet the manager next morning to discuss a refund., on going to the reception next morning we were told the manger just sent an email and said no refund.
We left the hotel that day and has cost us to get a hotel with a pool and a larger room .
We have been talking to booking.com and asked them to look into the discription of this hotel as it’s not what it is on the booking site.
Réponse de l'hôtel
Commentaire : 12 août 2026
Thank you for taking the time to share your experience in such detail after your recent stay with us.
We sincerely regret that the room size, the amenities, and the pool area did not meet your expectations, especially considering the importance of a summer holiday. We understand your frustration at finding a small pool and only three sun loungers, as well as feeling that the information presented on the website did not reflect the reality you experienced. We want to clarify that, both in the photos and descriptions, we specified that the pool is small, always striving to ensure our guests' expectations are realistic before their arrival.
We are very sorry that the handling of the towels, the room change, and the refund process were not sufficient or up to your expectations. We have taken note of your feedback and will internally review how we could have provided clearer and more effective support in these circumstances.
Finally, I am sorry that you had to leave earlier than planned and that this resulted in additional expenses. We greatly appreciate your feedback, as it allows us to continue improving and avoid similar situations in the future, ensuring a stay that better meets your expectations.
Warm regards from the BYPILLOW Paseo team.
Emplacement
Calle Marqués de Molins, 63, Alicante, 03004, Espagne|0,92 km du centre-ville
Arrivée et départ
Arrivée à partir de :
14:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie interdits
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.