Tia Chela Hostel
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Infos rapides
Arrivée à partir de : | 14:00 |
|---|---|
Départ avant : | 11:00 |
Enfants | Les enfants sont acceptés dans cet hôtel. |
Commodités
Wi-Fi
Parking
Climatisation
Non-fumeur
Zones fumeurs
Trousse de premiers secours
Tia Chela Hostel : avis
Commentaires de 
Voyageur en solo
Commentaire : 29 oct. 2025
Date d'arrivée : oct. 2025
Bad experience..not safe place
I do not recommend this place under any circumstances. I felt unsafe here.
I originally chose Tia Chela Hostel because the Booking listing showed it as pet-friendly. To be safe, I even went in person before booking and was told twice that dogs were accepted. I arrived with a 3-month-old puppy. The puppy had a small accident on a rug. I immediately apologized and offered to clean it myself or pay for a proper wash (local laundry quoted around 5,000 COP). Instead, the owner demanded 50,000 COP, then changed her position and said they don’t accept pets at all.
The next day she came to my room and told me to pay or leave, even though I had already paid for two more nights. On the day of checkout, I found the front gate locked with a chain; I could not leave the property until staff arrived. Being locked inside unless I paid is unacceptable and felt dangerous. I called the police to get out and resolve the situation.
During the dispute I was told, “go back to your country,” and “you don’t have money,” which I experienced as xenophobic and offensive. No traveler should be spoken to like this.
Other problems:
The property feels old and worn.
The Wi-Fi did not work, so I had to use my own mobile data to work.
After my stay, I noticed the pet-friendly note was no longer visible on the Booking listing, adding to the sense of contradictory and shifting policies.
I have reported this case to Booking so they can review the safety concerns and the inconsistency of the pet policy. A platform like Booking is generally professional and safe, and I believe listings that behave this way should be thoroughly reviewed.
I originally chose Tia Chela Hostel because the Booking listing showed it as pet-friendly. To be safe, I even went in person before booking and was told twice that dogs were accepted. I arrived with a 3-month-old puppy. The puppy had a small accident on a rug. I immediately apologized and offered to clean it myself or pay for a proper wash (local laundry quoted around 5,000 COP). Instead, the owner demanded 50,000 COP, then changed her position and said they don’t accept pets at all.
The next day she came to my room and told me to pay or leave, even though I had already paid for two more nights. On the day of checkout, I found the front gate locked with a chain; I could not leave the property until staff arrived. Being locked inside unless I paid is unacceptable and felt dangerous. I called the police to get out and resolve the situation.
During the dispute I was told, “go back to your country,” and “you don’t have money,” which I experienced as xenophobic and offensive. No traveler should be spoken to like this.
Other problems:
The property feels old and worn.
The Wi-Fi did not work, so I had to use my own mobile data to work.
After my stay, I noticed the pet-friendly note was no longer visible on the Booking listing, adding to the sense of contradictory and shifting policies.
I have reported this case to Booking so they can review the safety concerns and the inconsistency of the pet policy. A platform like Booking is generally professional and safe, and I believe listings that behave this way should be thoroughly reviewed.
Explorer la région
Carrera 16c #7 14, Santa Marta, 470001, Colombie|0,64 km du centre-ville
Bon à savoir
Les enfants sont acceptés dans cet hôtel.
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout d'un lit bébé.
Les enterrements de vie de célibataire et autres fêtes de ce type sont interdits dans cet établissement.
Pour les séjours à compter du 1er janvier 2023, les résidents de Colombie et les non-résidents séjournant 60 jours consécutifs ou plus se verront facturer une taxe de vente nationale de 19 % par l'établissement au moment du séjour. Les voyageurs munis d'un visa touristique ne seront pas tenus de payer cette taxe. La taxe peut être facturée lorsqu'une chambre est partagée par un client assujetti et un client non assujetti.
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