Sandy Beach Hotel & Spa
+ 133
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Infos rapides
Arrivée à partir de : | 14:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie acceptés moyennant supplément |
Commodités
Wi-Fi
Parking
Climatisation
Navette aéroport
Piscine
Salle de sport
Sandy Beach Hotel & Spa : plus d'informations
Sandy Beach Hotel & Spa
Pyla ne manque pas de choses à découvrir : Sandy Beach Hotel & Spa vous fait profiter d'un séjour près de la plage et se trouve à seulement 10 min en voiture de Stade Antonis Papadopoulos. Cet hôtel au bord de la plage se trouve à 9,9 km de Plage de Finikoudes et à 27 km de Plage Mackenzie. Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 2 piscines extérieures, un centre de remise en forme et un court de tennis extérieur. Parmi les services et équipements offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service de garde d'enfants (en supplément). Laissez-vous séduire par les spécialités Cuisine internationale de Elia, l'un des 3 restaurants de cet hôtel ou profitez du service d'étage (horaires limités), idéal pour une soirée cocooning en amoureux ou en solo. Étant donné que l'hébergement propose un bar à la plage et un bar en bord de piscine, vous pouvez vous détendre devant un verre autant de fois que vous le souhaitez. N'hésitez pas non plus à aller vous rafraîchir dans un de ses 2 bars/lounges. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 30 à 10 h 30. Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et un personnel polyglotte. Les espaces événements de cet hôtel comprennent un espace de conférence et des salles de réunion. Un parking gratuit est disponible dans l'enceinte de l'hébergement. Les 197 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un minibar. Les chambres sont dotées d'un balcon. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par satellite. Les salles de bain comprennent des articles de toilette gratuits et un sèche-cheveux.
Commentaires de 
Famille
Commentaire : 9 juin 2026
Date d'arrivée : juin 2026
Lovely hotel in Pyla Cyprus
The staff were very friendly and professional. Nothing was too much trouble for them. Made us feel very welcomed. Always around to lend a help and offer assistance. My wife was so pleased with the service and location that we will be coming again.
The location is lovely with good facilities. Two pools with a couple of paddling pools for the little ones. They have the their own private beach if you want.
The location is lovely with good facilities. Two pools with a couple of paddling pools for the little ones. They have the their own private beach if you want.
Réponse de l'hôtel
Commentaire : 10 juin 2026
Dear Jack P,
Thank you for your wonderful review. We are delighted you felt so welcomed by our team and enjoyed the facilities, beach, and location. We look forward to welcoming you and your wife back again soon.
Thank you for your wonderful review. We are delighted you felt so welcomed by our team and enjoyed the facilities, beach, and location. We look forward to welcoming you and your wife back again soon.
Voyageur anonyme
Commentaire : 24 sept. 2026
Date d'arrivée : sept. 2026
The property is really nice. Very clean and right on the beach. The staff behind the bar were friendly. We were let down by the staff at the restaurants. We were given the impression that to serve us was an inconvenience. On the first night he waiter took the order and before we had even finished our meal a waiter came with a card reader to pay. On our second night we waited 15 minutes for someone to come over to take drinks order without any luck so we decided to grab our food one at a time incase someone came over. We were halfway through our dinner when my husband decided to just make his way to the bar to order and was then told off and that they would come to us. Drink order was placed and took a while and when the server came over he made the comment ‘there, you have your drinks now!’. The table beside us went through the whole meal without someone coming over and they ended up eating and leaving without any drinks. For breakfast we ended up having to collect our own cutlery and again the staff were annoyed that we’d done this after we’d been waiting a while. This is off season so it was never busy. The food was ok but definitely not worth the €35 price tag on it if you don’t have it included.
The lifts are very small and we got briefly trapped in one and another was out of service.
I will say that the bed was comfy, the hotel is lovely and clean. If you stay get B&B only (though the orange juice is watered down). There are restaurants and bars nearby
The lifts are very small and we got briefly trapped in one and another was out of service.
I will say that the bed was comfy, the hotel is lovely and clean. If you stay get B&B only (though the orange juice is watered down). There are restaurants and bars nearby
Couple
Commentaire : 29 août 2026
Date d'arrivée : août 2026
Mixed feelings. Better to avoid this hotel.
When we got to Cyprus, the hotel was OVERBOOKED and we had to stay somewhere else for 2 nights. (We found out this is a common practice in Cyprus). It was a very uncomfortable situation for us.
Some of the people at the reception are super cold and distant, making you feel unwelcomed. On the other side the waiters were very nice.
The outside air conditioning unit for the building is located on the roof and is as loud as an aiplane flying over the building at close proximity. You cannot sleep at all if you get a room on the 5th or 4th floor (ask me how I know... thankfully, we eventually got a room on the 2nd floor).
The rooms really need an update. I feel like they really are NOT 4 star rooms. Clean, but outdated big time.
The food is average (not terrible, but not great).
When we left, there was no "was everything ok?", "did you enjoy your stay?", "we hope you come back next year"... nothing, just check-out and a cold "bye" (no people skills).
I believe there are a lot of good things as well at this hotel but in many areas they are cutting corners big time and the online photos were very missleading (especially concerning the rooms)
On a brighter note, the outside garden and pool area is super nice.
The pools are clean.
The beach is nice and the sea water is clean and shallow.
Unless they stop with this stupid practice of OVERBOOKING, and also do a massive remodel on their rooms, retrain their staff and especially replace their outdoor main air conditioning unit on the roof, this hotel should be avoided at all costs, unless you want to ruin your vacation.
I am sorry I had to post this review, but people must be warned.
Some of the people at the reception are super cold and distant, making you feel unwelcomed. On the other side the waiters were very nice.
The outside air conditioning unit for the building is located on the roof and is as loud as an aiplane flying over the building at close proximity. You cannot sleep at all if you get a room on the 5th or 4th floor (ask me how I know... thankfully, we eventually got a room on the 2nd floor).
The rooms really need an update. I feel like they really are NOT 4 star rooms. Clean, but outdated big time.
The food is average (not terrible, but not great).
When we left, there was no "was everything ok?", "did you enjoy your stay?", "we hope you come back next year"... nothing, just check-out and a cold "bye" (no people skills).
I believe there are a lot of good things as well at this hotel but in many areas they are cutting corners big time and the online photos were very missleading (especially concerning the rooms)
On a brighter note, the outside garden and pool area is super nice.
The pools are clean.
The beach is nice and the sea water is clean and shallow.
Unless they stop with this stupid practice of OVERBOOKING, and also do a massive remodel on their rooms, retrain their staff and especially replace their outdoor main air conditioning unit on the roof, this hotel should be avoided at all costs, unless you want to ruin your vacation.
I am sorry I had to post this review, but people must be warned.
Famille
Commentaire : 27 août 2026
Date d'arrivée : août 2026
Worst hotel experience. Want your money but don’t want your custom.
⭐ 1 STAR – An incredibly disappointing experience
From the day we arrived, we experienced problem after problem at this hotel, and unfortunately it eventually reached the point where we felt we had no option but to check out early.
On our first day, the behaviour of the pool lifeguard immediately made us uncomfortable. Within the space of around an hour, we watched her jump into the pool more than six times, on one occasion leaving a child crying. She was repeatedly shouting at parents who were actually in the pool holding and supervising their own children.
Her manager told everyone around the pool to go and report her as she’s crazy. His words not mine.
She then approached my cousin and told her to watch her child, despite my cousin being right beside him. After this incident, several other guests approached us independently and told us that they felt the lifeguard’s behaviour had negatively affected their own pool experience during their holidays too. The atmosphere around a family pool should be relaxed and enjoyable, not one where parents feel they are constantly going to be shouted at.
Unfortunately, the uncomfortable atmosphere wasn’t limited to the pool.
At breakfast, we were having a pleasant conversation with a waiter who was being extremely hospitable towards us. A manager came over and began shouting at him in Greek to hurry up, directly in front of us. The manager then continued shouting at him from the other side of the restaurant. It was incredibly uncomfortable to witness and completely unprofessional.
We were also asked to move hotels for one night because our room had been double-booked, which is something I have never experienced before.
The final straw came when we woke at approximately 7:10am with no air conditioning. In temperatures of around 37°C, our room quickly became unbearably hot, particularly as we were staying with two young children.
Throughout the day, we contacted the hotel approximately seven times asking for the air conditioning to be fixed. Each time we were told someone would come straight away. Nobody did.
By approximately 4:30pm, we went into the bedroom and discovered a large leak coming through the ceiling, with pieces of the ceiling having fallen onto the bedroom floor.
This was not what I would describe as a small drip or a minor cosmetic issue. The affected section of ceiling visibly appeared to be pushing down, which was extremely concerning, especially with our children staying in the room.
What happened next was almost unbelievable.
Whilst we’re still waiting in the room a woman came to our room offering us 2 portions of bananas as a gift from the hotel which we kindly refused as all we wanted was for maintenance to come to the hotel. After spending the entire day trying to get someone to attend to the air conditioning, once the ceiling started coming down, someone suddenly arrived very quickly and filled/plastered over the damaged section of ceiling.
This left mess over the bedroom floor, but more importantly, from what we witnessed, the visible ceiling damage had been patched while no fixture of the water leak was fixed. Given that the ceiling had already started crumbling and appeared to be pushing down, we were absolutely not comfortable putting our children back into that bedroom.
At that point, enough was enough.
The hotel offered us another room, but after everything that had happened, with two young children and only four days of our holiday remaining, packing our entire room and moving yet again was not a reasonable solution for us.
We were then offered a refund if we checked out, but only on the condition that we signed a disclaimer. We packed all of our belongings and went down to reception expecting to leave. However, after reading the disclaimer, I was not comfortable signing something that I felt removed responsibility from the hotel.
The manager wasn’t even present at the hotel throughout this situation. My husband spoke to her over the phone and was essentially told: sign the disclaimer or don’t receive the refund. She then hung up on him.
During this same situation, while we were understandably concerned about a damaged ceiling in a room containing our two young children, the manager also told us not to be “dramatic.”
I cannot understand how raising concerns about a ceiling that had leaked, visibly pushed down and already dropped material onto a bedroom floor could be dismissed as being dramatic — particularly when a five-year-old child was sleeping in that room.
We were also told that we would have to come back another day to receive the refund, which was extremely inconvenient and added to the frustration of an already stressful situation.
What I found particularly concerning was the manager’s behaviour throughout this situation. She refused to give us her name, would not come to the hotel to speak to us face-to-face and, after hanging up on my husband, threatened us with the hotel’s legal team if we refused to sign their disclaimer.
At that stage, we felt our hands were completely tied. We needed the refund in order to secure alternative accommodation for ourselves and our two young children for the remainder of our holiday. We therefore felt we had very little choice but to comply if we wanted our money returned and somewhere else to stay.
The threatening and abrupt way this was handled should, in my opinion, be looked into by the owners of the hotel. A serious complaint involving a family, a leaking ceiling and a room without air conditioning should have been handled calmly and professionally — not with threats of legal action, refusal to identify yourself, telling guests not to be dramatic and hanging up on a paying customer.
What made this interaction even more unacceptable was the way our five-year-old daughter was brought into it. After seeing the leak and pieces of ceiling on the bedroom floor, she told reception staff herself that she was scared the ceiling was going to fall on her head.
Instead of showing any understanding towards a frightened five-year-old, the manager accused us of coercing our daughter into saying this and called my husband an awful parent.
I found that accusation absolutely appalling. A five-year-old had just seen part of the ceiling on the floor of the room she was sleeping in and expressed that she was frightened. To respond by attacking her parents and suggesting that we had coached our own child to say she was scared was completely inappropriate and, in my opinion, an extraordinary way for a hotel manager to deal with a legitimate complaint from a family.
Regardless of any disagreement over a refund, there is simply no justification for speaking to guests that way.
There were other issues too. The pool steps actually sliced my father’s finger open, raising further concerns about the maintenance and safety of the facilities.
The general standard of customer service was also extremely disappointing. With the exception of Andy and Mahmoud in the dining area, who were both lovely and hospitable, we found many members of staff unfriendly and unwelcoming. Smiles and basic conversation seemed rare, and on occasions when we tried to speak to staff, we were met with dismissive behaviour, including having a finger put up towards us while we were talking.
I do want to specifically mention Stella on reception, who was probably the one genuinely positive experience we had at this hotel. She was helpful and pleasant, and I wish the overall customer service had reflected the standard she provided.
What makes this even more disappointing is that this experience has not just lost the hotel our custom. Two families in our group left as a direct result of how the situation was handled. I also personally know around nine families in the UK who have stayed at or considered returning to Sandy Beach, and after hearing about our experience and the way management treated us, they have told me they will not return.
I genuinely think the owners need to consider how much damage one manager’s attitude and handling of complaints can do to the reputation of an otherwise established hotel.
I don’t leave a one-star review lightly, particularly when it involves someone’s business. But between the lifeguard’s behaviour, witnessing staff being shouted at, being asked to move because our room had been double-booked, losing the air conditioning in extreme heat, repeatedly asking for help that never arrived, the leaking and damaged ceiling, the way the visible ceiling damage was simply patched over, the unsafe pool steps, and finally the threatening and completely unacceptable way management handled our departure and refund, I genuinely cannot recommend this hotel.
A holiday is something families save for and look forward to. We should not have spent ours repeatedly chasing hotel staff to resolve problems, worrying about whether the ceiling above our children was safe, feeling pressured into signing paperwork in order to get our money back, or ultimately packing our belongings and leaving early.
For us, this was absolutely not the relaxing family holiday experience we paid for or expected.
From the day we arrived, we experienced problem after problem at this hotel, and unfortunately it eventually reached the point where we felt we had no option but to check out early.
On our first day, the behaviour of the pool lifeguard immediately made us uncomfortable. Within the space of around an hour, we watched her jump into the pool more than six times, on one occasion leaving a child crying. She was repeatedly shouting at parents who were actually in the pool holding and supervising their own children.
Her manager told everyone around the pool to go and report her as she’s crazy. His words not mine.
She then approached my cousin and told her to watch her child, despite my cousin being right beside him. After this incident, several other guests approached us independently and told us that they felt the lifeguard’s behaviour had negatively affected their own pool experience during their holidays too. The atmosphere around a family pool should be relaxed and enjoyable, not one where parents feel they are constantly going to be shouted at.
Unfortunately, the uncomfortable atmosphere wasn’t limited to the pool.
At breakfast, we were having a pleasant conversation with a waiter who was being extremely hospitable towards us. A manager came over and began shouting at him in Greek to hurry up, directly in front of us. The manager then continued shouting at him from the other side of the restaurant. It was incredibly uncomfortable to witness and completely unprofessional.
We were also asked to move hotels for one night because our room had been double-booked, which is something I have never experienced before.
The final straw came when we woke at approximately 7:10am with no air conditioning. In temperatures of around 37°C, our room quickly became unbearably hot, particularly as we were staying with two young children.
Throughout the day, we contacted the hotel approximately seven times asking for the air conditioning to be fixed. Each time we were told someone would come straight away. Nobody did.
By approximately 4:30pm, we went into the bedroom and discovered a large leak coming through the ceiling, with pieces of the ceiling having fallen onto the bedroom floor.
This was not what I would describe as a small drip or a minor cosmetic issue. The affected section of ceiling visibly appeared to be pushing down, which was extremely concerning, especially with our children staying in the room.
What happened next was almost unbelievable.
Whilst we’re still waiting in the room a woman came to our room offering us 2 portions of bananas as a gift from the hotel which we kindly refused as all we wanted was for maintenance to come to the hotel. After spending the entire day trying to get someone to attend to the air conditioning, once the ceiling started coming down, someone suddenly arrived very quickly and filled/plastered over the damaged section of ceiling.
This left mess over the bedroom floor, but more importantly, from what we witnessed, the visible ceiling damage had been patched while no fixture of the water leak was fixed. Given that the ceiling had already started crumbling and appeared to be pushing down, we were absolutely not comfortable putting our children back into that bedroom.
At that point, enough was enough.
The hotel offered us another room, but after everything that had happened, with two young children and only four days of our holiday remaining, packing our entire room and moving yet again was not a reasonable solution for us.
We were then offered a refund if we checked out, but only on the condition that we signed a disclaimer. We packed all of our belongings and went down to reception expecting to leave. However, after reading the disclaimer, I was not comfortable signing something that I felt removed responsibility from the hotel.
The manager wasn’t even present at the hotel throughout this situation. My husband spoke to her over the phone and was essentially told: sign the disclaimer or don’t receive the refund. She then hung up on him.
During this same situation, while we were understandably concerned about a damaged ceiling in a room containing our two young children, the manager also told us not to be “dramatic.”
I cannot understand how raising concerns about a ceiling that had leaked, visibly pushed down and already dropped material onto a bedroom floor could be dismissed as being dramatic — particularly when a five-year-old child was sleeping in that room.
We were also told that we would have to come back another day to receive the refund, which was extremely inconvenient and added to the frustration of an already stressful situation.
What I found particularly concerning was the manager’s behaviour throughout this situation. She refused to give us her name, would not come to the hotel to speak to us face-to-face and, after hanging up on my husband, threatened us with the hotel’s legal team if we refused to sign their disclaimer.
At that stage, we felt our hands were completely tied. We needed the refund in order to secure alternative accommodation for ourselves and our two young children for the remainder of our holiday. We therefore felt we had very little choice but to comply if we wanted our money returned and somewhere else to stay.
The threatening and abrupt way this was handled should, in my opinion, be looked into by the owners of the hotel. A serious complaint involving a family, a leaking ceiling and a room without air conditioning should have been handled calmly and professionally — not with threats of legal action, refusal to identify yourself, telling guests not to be dramatic and hanging up on a paying customer.
What made this interaction even more unacceptable was the way our five-year-old daughter was brought into it. After seeing the leak and pieces of ceiling on the bedroom floor, she told reception staff herself that she was scared the ceiling was going to fall on her head.
Instead of showing any understanding towards a frightened five-year-old, the manager accused us of coercing our daughter into saying this and called my husband an awful parent.
I found that accusation absolutely appalling. A five-year-old had just seen part of the ceiling on the floor of the room she was sleeping in and expressed that she was frightened. To respond by attacking her parents and suggesting that we had coached our own child to say she was scared was completely inappropriate and, in my opinion, an extraordinary way for a hotel manager to deal with a legitimate complaint from a family.
Regardless of any disagreement over a refund, there is simply no justification for speaking to guests that way.
There were other issues too. The pool steps actually sliced my father’s finger open, raising further concerns about the maintenance and safety of the facilities.
The general standard of customer service was also extremely disappointing. With the exception of Andy and Mahmoud in the dining area, who were both lovely and hospitable, we found many members of staff unfriendly and unwelcoming. Smiles and basic conversation seemed rare, and on occasions when we tried to speak to staff, we were met with dismissive behaviour, including having a finger put up towards us while we were talking.
I do want to specifically mention Stella on reception, who was probably the one genuinely positive experience we had at this hotel. She was helpful and pleasant, and I wish the overall customer service had reflected the standard she provided.
What makes this even more disappointing is that this experience has not just lost the hotel our custom. Two families in our group left as a direct result of how the situation was handled. I also personally know around nine families in the UK who have stayed at or considered returning to Sandy Beach, and after hearing about our experience and the way management treated us, they have told me they will not return.
I genuinely think the owners need to consider how much damage one manager’s attitude and handling of complaints can do to the reputation of an otherwise established hotel.
I don’t leave a one-star review lightly, particularly when it involves someone’s business. But between the lifeguard’s behaviour, witnessing staff being shouted at, being asked to move because our room had been double-booked, losing the air conditioning in extreme heat, repeatedly asking for help that never arrived, the leaking and damaged ceiling, the way the visible ceiling damage was simply patched over, the unsafe pool steps, and finally the threatening and completely unacceptable way management handled our departure and refund, I genuinely cannot recommend this hotel.
A holiday is something families save for and look forward to. We should not have spent ours repeatedly chasing hotel staff to resolve problems, worrying about whether the ceiling above our children was safe, feeling pressured into signing paperwork in order to get our money back, or ultimately packing our belongings and leaving early.
For us, this was absolutely not the relaxing family holiday experience we paid for or expected.
Famille
Commentaire : 25 août 2026
Date d'arrivée : août 2026
Excellent
Everything was great . Extremely friendly staff (Christina & Stella on the reception and everyone else ). Always ready to answer any question and help. Smiley , empathetic and professional. Mrs Joanna the manager is very empathetic and ready to solve any problem. She was extremely helpful for my medical condition with back pain. I also highly rate the food and the cleanliness. Great generosity and high professionalism !!! I definitely advise visiting. Thank you
Très bon emplacement
Dhekelia Rd, Pyla, 6307, Chypre|3,58 km du centre-ville
Arrivée et départ
Arrivée à partir de :
14:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie acceptés moyennant supplément
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
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