Hyatt Regency Xi'an
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Infos rapides
Arrivée à partir de : | 14:00 |
|---|---|
Départ avant : | 12:00 |
Petit déjeuner | Petit déjeuner disponible |
Animaux de compagnie | Animaux de compagnie interdits |
Enfants | Les enfants sont acceptés dans cet hôtel. |
Commodités
Wi-Fi
Parking
Climatisation
Navette aéroport
Piscine
Salle de sport
Hyatt Regency Xi'an : plus d'informations
Hyatt Regency Xi'an
Situé à côté du parc Qujiang Pool Ruins Park, l’Hyatt Regency Xi'an propose un service de navette gratuit pour le parc d’attractions Tang Paradise, la Grande pagode de l'oie sauvage et le musée de l'histoire du Shaanxi le week-end.
Commentaires de 
Voyageur d'affaires
Commentaire : 24 mars 2026
Date d'arrivée : mars 2026
Truly Remarkable Stay — Highly Recommended
My team and I had a wonderful stay at Hyatt Regency Xi’an and couldn’t be more impressed with the overall experience.
From the moment we arrived, the service was warm, professional, and attentive. The room was spacious, clean, and beautifully designed, with a comfortable bed.
The food was exceptionally tasty, offering a wide variety of choices ranging from international to authentic local food.
What stood out most was the attention to detail and genuine hospitality from the team, which made our stay feel special and memorable.
Highly recommend Hyatt Regency Xi’an to anyone visiting the city.
From the moment we arrived, the service was warm, professional, and attentive. The room was spacious, clean, and beautifully designed, with a comfortable bed.
The food was exceptionally tasty, offering a wide variety of choices ranging from international to authentic local food.
What stood out most was the attention to detail and genuine hospitality from the team, which made our stay feel special and memorable.
Highly recommend Hyatt Regency Xi’an to anyone visiting the city.
Réponse de l'hôtel
Commentaire : 3 avr. 2026
Dear guest, we are appreciate to receive your wonderful experience at Hyatt Regency Xi'an. We are delighted to hear that you and your team had such a pleasant stay with us. From the moment you arrived, our service made you feel warmly welcomed and well taken care of, which brings us great satisfaction. We are pleased that you found your room spacious, clean, comfortable, and designed to meet your expectations. Our catering team will be thrilled to hear your praise for the variety and quality of the food, as we are committed to offering both international flavors and authentic local cuisine to cater to various tastes. Your compliment on our team's attention to detail and sincere hospitality means a lot to us. Creating unforgettable experiences for our guests is our top priority, and we are glad we were able to achieve this during your stay. Thank you for recommending Hyatt Regency Xi'an. We look forward to welcoming you and your team again when you visit next time. With Thank you and Best regards,
Autre
Commentaire : 18 mai 2026
Date d'arrivée : mai 2026
Phenomenal Staff, but Disappointing Management Cutbacks
I want to start by praising the incredible front line staff at this property. From the front desk to the bell team, and the staff at the coffee shop and Chinese restaurant, the service we received was genuinely world-class. They worked tirelessly to make us feel welcome and comfortable, and they are the absolute highlight of this hotel.
Unfortunately, the dedication of the front line staff is let down by glaring management-led budget cuts. On our first day, the hotel felt like a true five-star experience, which happened to coincide with a visit from senior management. The Club Lounge featured a spectacular spread, including fresh lychees, madeleines, local Goutou Jujubes (red dates), and specialty date tarts. However, by the second day, all of these premium items vanished entirely. We later learned from staff that senior management had specifically ordered these items to be removed once their visit concluded. This "putting on a show" was also obvious at the Market Café, which was strangely overstaffed on our first morning but suffered a drastic drop in service levels the moment the bosses left.
Basic room comfort was also sacrificed to save on energy costs. The air conditioning was severely restricted during the middle of our stay, leaving the room uncomfortably hot. Opening the windows was not a viable solution, as insects found their way in through the screens. The heat was so bad we had to borrow a freestanding fan to cope, and I unfortunately cut my finger trying to adjust it. The AC was finally restored to a comfortable level for our last two nights, but guest comfort shouldn't be a secondary priority.
Overall, the front line team deserves five stars for their outstanding hospitality. It is just a shame that upper management prioritizes internal appearances over providing a consistent, comfortable experience for their guests.
Unfortunately, the dedication of the front line staff is let down by glaring management-led budget cuts. On our first day, the hotel felt like a true five-star experience, which happened to coincide with a visit from senior management. The Club Lounge featured a spectacular spread, including fresh lychees, madeleines, local Goutou Jujubes (red dates), and specialty date tarts. However, by the second day, all of these premium items vanished entirely. We later learned from staff that senior management had specifically ordered these items to be removed once their visit concluded. This "putting on a show" was also obvious at the Market Café, which was strangely overstaffed on our first morning but suffered a drastic drop in service levels the moment the bosses left.
Basic room comfort was also sacrificed to save on energy costs. The air conditioning was severely restricted during the middle of our stay, leaving the room uncomfortably hot. Opening the windows was not a viable solution, as insects found their way in through the screens. The heat was so bad we had to borrow a freestanding fan to cope, and I unfortunately cut my finger trying to adjust it. The AC was finally restored to a comfortable level for our last two nights, but guest comfort shouldn't be a secondary priority.
Overall, the front line team deserves five stars for their outstanding hospitality. It is just a shame that upper management prioritizes internal appearances over providing a consistent, comfortable experience for their guests.
Autre
Commentaire : 19 mars 2026
Date d'arrivée : mars 2026
A Disappointing Experience at the Hyatt Regency Xi'an
This is the first time in my life that I’ve left a negative review of a hotel on a feedback survey. Perhaps because I redeemed the room using Hyatt points, the stay was so disappointing.
1. The room facilities were outdated, and the bathwater had a metallic smell.
2.The staff at the Regency Club were extremely arrogant, condescending and treated guests differently depending on who they were, as if the staff were the ones who deserved to be served.
3.During our first breakfast, the restaurant host asked what we’d like to drink. We ordered coffee, but by the time we’d finished eating, it still hadn’t arrived.
4.When I ordered takeaway in the evening, the delivery guy told me a robot would bring it up, but after waiting for over an hour, my food still hadn’t arrived. I went downstairs to enquire and found the concierge sitting with his legs crossed, playing on his mobile. He told me I must call reception to have the food delivered to my room, yet no one had informed me I needed to do this. As it had taken far too long and I was worried the food might have gone off, I eventually stormed out of the hotel with the takeaway and threw it straight into a bin.
1. The room facilities were outdated, and the bathwater had a metallic smell.
2.The staff at the Regency Club were extremely arrogant, condescending and treated guests differently depending on who they were, as if the staff were the ones who deserved to be served.
3.During our first breakfast, the restaurant host asked what we’d like to drink. We ordered coffee, but by the time we’d finished eating, it still hadn’t arrived.
4.When I ordered takeaway in the evening, the delivery guy told me a robot would bring it up, but after waiting for over an hour, my food still hadn’t arrived. I went downstairs to enquire and found the concierge sitting with his legs crossed, playing on his mobile. He told me I must call reception to have the food delivered to my room, yet no one had informed me I needed to do this. As it had taken far too long and I was worried the food might have gone off, I eventually stormed out of the hotel with the takeaway and threw it straight into a bin.
Réponse de l'hôtel
Commentaire : 3 avr. 2026
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Regency Xi'an. We sincerely apologize that your experience did not meet your expectations. We are sorry to hear about the issues you encountered with the room facilities, including the outdated condition and the metallic smell in the bathwater. Your comments have been shared with our maintenance and housekeeping teams to ensure these matters are addressed promptly. Regarding your experience at the Regency Club, we deeply regret that you felt the staff were arrogant and unwelcoming. Providing respectful and attentive service to all our guests is a priority, and we will be conducting additional training to improve in this area. We also apologize for the delay and oversight with your breakfast coffee order. Timely and efficient service is important to us, and we will review our procedures to prevent such delays in the future. Lastly, we are very sorry for the inconvenience caused by the delayed takeaway delivery and the lack of clear communication from our concierge team, and we will work on improving both our delivery process and guest communication to avoid similar situations. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. We hope you might consider giving us another opportunity to provide you with the high-quality experience that Hyatt Regency Xi'an strives to deliver. Thank you and Warm regards,
Couple
Commentaire : 19 mars 2026
Date d'arrivée : mars 2026
Tranquil Lakeside Stay at Qujiang Lake
The location and surroundings are absolutely excellent—right by Qujiang Lake, and very tranquil. Apart from the occasional passing car, the only sounds are birdsong and dogs barking. The hotel grounds are spacious, with direct access to Qujiang Lake from the entrance (security is good; you need to swipe your room card to enter the hotel area). It’s also possible to stroll to the Tang Paradise Night Market!
Although it’s away from the city wall area, the living amenities are great. Just across the street is a shopping mall with plenty of restaurants, a large supermarket, Starbucks, Luckin Coffee, Chagee, and many other eateries and shops. This time I stayed in the Lake View room with a terrace—the room was very spacious.
The hotel has been open for some years, but the facilities are well maintained. The bed is very comfortable, and the room layout is very practical. A special highlight is that upon entering, you can walk straight into the room or go through a small dressing area (with a shoe-changing bench) directly into the bathroom. If you return from swimming in the pool, you can enter the bathroom directly without walking through the main room, avoiding wet floors everywhere. The bathroom also has another exit leading back into the main room. It looks open-plan, but both exits have doors, making it suitable for families, couples, or friends traveling together.
The main room has a sofa, a small coffee table, and a work desk. The hotel thoughtfully provides two chairs, so the desk can double as a dining table. And then there’s the terrace—absolutely wonderful! It has two chairs and a small table, and since it’s recessed, privacy is high and rain won’t reach it. The view of Qujiang Lake is simply stunning!
The staff are polite and friendly, always doing their best to respond to questions and requests. When checking in, the staff member who helped with my luggage also introduced the hotel facilities and shared information about nearby attractions.
The hotel’s Hu Pan restaurant is a Michelin-starred Shaanxi cuisine restaurant. The atmosphere is excellent, the food is exquisite, and the flavors are fantastic! Many dishes are freshly prepared (even the pastries are hand-made on the spot!). Unfortunately, I was short on time this visit and couldn’t try everything… Next time I’ll definitely take my time to enjoy it.
Also, if you order delivery, a robot will bring it right to your door!
Although it’s away from the city wall area, the living amenities are great. Just across the street is a shopping mall with plenty of restaurants, a large supermarket, Starbucks, Luckin Coffee, Chagee, and many other eateries and shops. This time I stayed in the Lake View room with a terrace—the room was very spacious.
The hotel has been open for some years, but the facilities are well maintained. The bed is very comfortable, and the room layout is very practical. A special highlight is that upon entering, you can walk straight into the room or go through a small dressing area (with a shoe-changing bench) directly into the bathroom. If you return from swimming in the pool, you can enter the bathroom directly without walking through the main room, avoiding wet floors everywhere. The bathroom also has another exit leading back into the main room. It looks open-plan, but both exits have doors, making it suitable for families, couples, or friends traveling together.
The main room has a sofa, a small coffee table, and a work desk. The hotel thoughtfully provides two chairs, so the desk can double as a dining table. And then there’s the terrace—absolutely wonderful! It has two chairs and a small table, and since it’s recessed, privacy is high and rain won’t reach it. The view of Qujiang Lake is simply stunning!
The staff are polite and friendly, always doing their best to respond to questions and requests. When checking in, the staff member who helped with my luggage also introduced the hotel facilities and shared information about nearby attractions.
The hotel’s Hu Pan restaurant is a Michelin-starred Shaanxi cuisine restaurant. The atmosphere is excellent, the food is exquisite, and the flavors are fantastic! Many dishes are freshly prepared (even the pastries are hand-made on the spot!). Unfortunately, I was short on time this visit and couldn’t try everything… Next time I’ll definitely take my time to enjoy it.
Also, if you order delivery, a robot will bring it right to your door!
Réponse de l'hôtel
Commentaire : 3 avr. 2026
Dear Guest, Thank you so much for sharing such a detailed and thoughtful review of your stay at Hyatt Regency Xi'an. We are delighted to hear that you enjoyed our serene location by Qujiang Lake and appreciated the tranquility and natural sounds that surround the hotel. It's wonderful that you found our spacious grounds, secure access, and proximity to attractions like Tang Paradise Night Market convenient and enjoyable. We're glad the Lake View room with a terrace met your expectations and that the thoughtful layout, including the dressing area and bathroom access, enhanced your comfort—especially after swimming. It’s great to know you found the room practical and the bed comfortable, with a lovely terrace view of the lake to relax on. Your kind words about our staff’s friendliness and attentiveness truly warm our hearts. We strive to provide helpful and welcoming service, and it’s rewarding to hear that your check-in experience and information sharing were positive. We’re also thrilled you had the chance to experience Hu Pan,the Shaanxi cuisine restaurant. It’s fantastic to know you enjoyed the atmosphere and flavors, and we look forward to welcoming you back so you can explore the full menu at a more leisurely pace. Lastly, we’re glad you noticed our innovative delivery robot service—bringing convenience right to your door is just one of the ways we aim to enhance your stay. Thank you again for your wonderful feedback. We look forward to welcoming you back to Hyatt Regency Xi'an for another relaxing and memorable visit! Hope you have a wonderful day! Thank you and Warm regards,
Famille
Commentaire : 6 mars 2026
Date d'arrivée : mars 2026
Friendly staff and good facilities
The facilities were good and the staff were so kind to help. Although the staff are generally poor in English, it was nice to see them trying to help too kindly. If Sian comes, stay in Yogi!
Réponse de l'hôtel
Commentaire : 3 avr. 2026
Dear Guest, Thank you for choosing Hyatt Regency Xi'an and for sharing your feedback. We're delighted to hear that you enjoyed our facilities and found our staff kind and helpful。We have immediately We strengthen employee training with our team. If you have any suggestions, please feel free to contact us. We look forward to serving you again in the future and wish you have a d good day.
Excellent emplacement
No. 988 Qujiangchi East Road, Xi'an, 710061, Chine|7,82 km du centre-ville
Arrivée et départ
Arrivée à partir de :
14:00
Départ avant :
12:00
Bon à savoir
Les enfants sont acceptés dans cet hôtel.
de 4 à 12 ans
Gratuit
à partir de 13 ans
60 € (CNY466) par personne et par nuit
Jusqu’à 3 ans
Gratuit
Les enfants peuvent séjourner dans les lits existants :
Jusqu’à 17 ans
Gratuit
Animaux de compagnie interdits
Petit déjeuner disponible
Options pour le petit déjeuner
Petit déjeuner occidental, Petit déjeuner chinois
Prix du petit déjeuner
30 € (≈ 228 CNY)/personne
Horaires du petit déjeuner
De 06:30 à 10:30, du Samedi au Dimanche, De 06:30 à 10:00, du Lundi au Vendredi
L'utilisation de la salle de mariage de l'hôtel est payante. Veuillez consulter l'hôtel pour plus de détails.
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Cash
Hyatt Regency Xi'an : questions fréquentes
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