Radisson Blu Hotel Wuhan ETD Zone
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Infos rapides
Arrivée à partir de : | 12:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Commodités
Wi-Fi
Parking
Climatisation
Navette aéroport
Piscine
Salle de sport
Radisson Blu Hotel Wuhan ETD Zone : plus d'informations
Radisson Blu Hotel Wuhan ETD Zone
Situé à Wuhan, l’établissement Radisson Blu Hotel Wuhan ETD Zone possède un jardin et un bar.
Commentaires de 
Groupe
Commentaire : 4 juil. 2023
The best Hotel 🏨 ever in Wuhan. The place is very Relaxing and suitable for any events . The Staffs are very professional, Friendly and helpful. This Hotel is highly recommended to anyone especially family vacation. I love this hotel. 10 out of 10 .
Réponse de l'hôtel
Commentaire : 4 juil. 2023
Thank you for choosing Liantou Radisson blu Hotel Wuhan ETD Zone and for taking your precious time to share your valuable feedback with us. We are very pleased that you enjoyed your stay with us in so many aspects. It is a such a great pleasure for us to have you as our guests here. Your beautiful smile and warm greetings also brightened our day up every time you passed by.We are delighted to hear that you liked the room and enjoyed the breakfast.Should you need any further assistance or have any requests, we are at your disposal. ----Sally Tang
Famille
Commentaire : 28 mars 2026
Date d'arrivée : mars 2026
3 star service. 1 star cleaniness
Lousy experience!! Location wise, middle of nowhere. We stayed 2 nights.
First night, bath tub leak. Shower area leak to toilet area. The technician came to fix it, left a wet mess.
Main issue not the leaking, but rather staff service attitude & lack of basic housekeeping standards. With leak issues, bathroom dirty, staff swipe away dirty water only, not clean . And even after putting 4 pieces of cloth, still very wet and had lots of shoe stains from technician. So asked staff to mop dry again, she said she's busy, ask me wipe myself.
Tea& coffee not replenished on Day 2. Bedsheets made but messy. Bathrobes rolled up put on bed ,messy too. Friends in other rooms mentioned no toilet rolls , wet floors even after housekeeping.
Breakfast egg chef ignore omelette request after multiple communication, very poor attitude. He was ignoring afew of us, not just me. The yogurt & soya milk machines are dirty. Service staff not friendly. Food choices are not too bad..
Definitely not 5 star standard hotel!! Not even deserving of 3 stars. Disappointing experience..
To be fair, two staff( Owen & Jess) did make effort to listen to my feedback.
First night, bath tub leak. Shower area leak to toilet area. The technician came to fix it, left a wet mess.
Main issue not the leaking, but rather staff service attitude & lack of basic housekeeping standards. With leak issues, bathroom dirty, staff swipe away dirty water only, not clean . And even after putting 4 pieces of cloth, still very wet and had lots of shoe stains from technician. So asked staff to mop dry again, she said she's busy, ask me wipe myself.
Tea& coffee not replenished on Day 2. Bedsheets made but messy. Bathrobes rolled up put on bed ,messy too. Friends in other rooms mentioned no toilet rolls , wet floors even after housekeeping.
Breakfast egg chef ignore omelette request after multiple communication, very poor attitude. He was ignoring afew of us, not just me. The yogurt & soya milk machines are dirty. Service staff not friendly. Food choices are not too bad..
Definitely not 5 star standard hotel!! Not even deserving of 3 stars. Disappointing experience..
To be fair, two staff( Owen & Jess) did make effort to listen to my feedback.
Réponse de l'hôtel
Commentaire : 31 mars 2026
Dear Guest,
We are truly devastated to read about your awful experience during your stay, and we offer our sincerest apologies for letting you down so badly.
Every point you mentioned has been taken extremely seriously by our team. We are deeply sorry for the leaking bathtub and shower that were not properly resolved, leaving your bathroom wet, messy, and stained with shoe marks from the technician. We feel ashamed that our housekeeping only did a superficial clean instead of a thorough one, and that one of our staff responded unprofessionally by asking you to clean up yourself—this is completely unacceptable and far from the service standard we promise.
We also apologize for the unrefreshed tea and coffee supplies, the messy bed making and bathrobes, the missing toilet rolls and wet floors in your friends’ rooms, as well as the unpleasant breakfast service: the chef ignoring your omelette requests, the dirty yogurt and soya milk machines, and the unfriendly attitude from our team. We fully agree that none of this meets even basic hospitality standards, let alone a five‑star experience, and we take full responsibility for this disappointing stay.
We truly appreciate your fairness in noting that Owen and Jess made an effort to listen to your feedback—we have passed on your kind words to them directly.
We have already started urgent internal improvements: re-training housekeeping and maintenance teams to ensure proper post-repair cleaning, tightening our daily housekeeping protocols, re-teaching service etiquette to all frontline and F&B staff, and conducting regular checks on food and beverage equipment cleanliness.
Again, we are so sorry for ruining your stay. We hope you can give us a chance to make this right and show you our genuine efforts to improve, should you choose to stay with us again.
Best regards,
The Management Team
We are truly devastated to read about your awful experience during your stay, and we offer our sincerest apologies for letting you down so badly.
Every point you mentioned has been taken extremely seriously by our team. We are deeply sorry for the leaking bathtub and shower that were not properly resolved, leaving your bathroom wet, messy, and stained with shoe marks from the technician. We feel ashamed that our housekeeping only did a superficial clean instead of a thorough one, and that one of our staff responded unprofessionally by asking you to clean up yourself—this is completely unacceptable and far from the service standard we promise.
We also apologize for the unrefreshed tea and coffee supplies, the messy bed making and bathrobes, the missing toilet rolls and wet floors in your friends’ rooms, as well as the unpleasant breakfast service: the chef ignoring your omelette requests, the dirty yogurt and soya milk machines, and the unfriendly attitude from our team. We fully agree that none of this meets even basic hospitality standards, let alone a five‑star experience, and we take full responsibility for this disappointing stay.
We truly appreciate your fairness in noting that Owen and Jess made an effort to listen to your feedback—we have passed on your kind words to them directly.
We have already started urgent internal improvements: re-training housekeeping and maintenance teams to ensure proper post-repair cleaning, tightening our daily housekeeping protocols, re-teaching service etiquette to all frontline and F&B staff, and conducting regular checks on food and beverage equipment cleanliness.
Again, we are so sorry for ruining your stay. We hope you can give us a chance to make this right and show you our genuine efforts to improve, should you choose to stay with us again.
Best regards,
The Management Team
Famille
Commentaire : 15 févr. 2025
I went to the Radisson Blu hotel in Wuhan for a family trip. We all really enjoyed playing outside and the room we stayed in was clean and spacious. My kids really like going to the pool at night. I would recommend going to this hotel to others.
Réponse de l'hôtel
Commentaire : 15 févr. 2025
Thank you for choosing Liantou Radisson blu Hotel Wuhan ETD Zone and for taking your precious time to share your valuable feedback with us. We are very pleased that you enjoyed your stay with us in so many aspects. It is a such a great pleasure for us to have you as our guests here. Your beautiful smile and warm greetings also brightened our day up every time you passed by.We are delighted to hear that you liked the room and enjoyed the breakfast.Should you need any further assistance or have any requests, we are at your disposal. ----Sally Tang
Famille
Commentaire : 14 janv. 2024
The hotel has a lovely park/garden by the lake.
Hotel is nice but a bit rundown.
We checked in on Christmas afternoon. In the evening we asked for juice for our kids... They said they have no juice! In the whole hotel!
Hotel is nice but a bit rundown.
We checked in on Christmas afternoon. In the evening we asked for juice for our kids... They said they have no juice! In the whole hotel!
Réponse de l'hôtel
Commentaire : 15 janv. 2024
Dear customers! Our goal is to provide our guests with a comfortable stay and the best service, thank you very much for your valuable feedback, your comments and suggestions will help us to continuously improve and maintain a high level of service facilities, so that our service is improving day by day, welcome you to come back.
Groupe
Commentaire : 12 nov. 2023
Date d'arrivée : oct. 2023
Terrible
It was the worst tourism experience I've ever had. From the moment I entered the hotel, one disappointment after another occurred. They didn't assist me in any way, and despite requesting cleaning for the rooms, no one came to clean. I definitely do not recommend it to anyone.
Réponse de l'hôtel
Commentaire : 31 mars 2026
Dear Guest,
We are truly sorry to hear that your stay turned out to be the worst travel experience you’ve ever had. It deeply upsets us that you faced one disappointment after another from the moment you arrived.
We sincerely apologize for the lack of assistance you received and for failing to send anyone to clean your room even after your request — this is completely unacceptable and falls far below the service standard we should be providing.
Your feedback has been taken very seriously. We are immediately reviewing our service procedures and housekeeping arrangements to ensure this does not happen again to any of our guests.
Thank you for being honest with us. We hope we may have a chance in the future to restore your trust and provide you with a much better experience.
Best regards,
The Management Team
We are truly sorry to hear that your stay turned out to be the worst travel experience you’ve ever had. It deeply upsets us that you faced one disappointment after another from the moment you arrived.
We sincerely apologize for the lack of assistance you received and for failing to send anyone to clean your room even after your request — this is completely unacceptable and falls far below the service standard we should be providing.
Your feedback has been taken very seriously. We are immediately reviewing our service procedures and housekeeping arrangements to ensure this does not happen again to any of our guests.
Thank you for being honest with us. We hope we may have a chance in the future to restore your trust and provide you with a much better experience.
Best regards,
The Management Team
Emplacement
No. 269 Checheng Avenue, Dunkou Economic and Technological Development Zone, Wuhan, 430056, Chine|18,12 km du centre-ville
Arrivée et départ
Arrivée à partir de :
12:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie interdits
Les enfants peuvent dormir dans la chambre gratuitement. Aucun lit supplémentaire fourni.
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
Radisson Blu Hotel Wuhan ETD Zone : questions fréquentes
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