Pan Pacific Serviced Suites Ningbo
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Infos rapides
Arrivée à partir de : | 14:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Commodités
Wi-Fi
Parking
Climatisation
Navette aéroport
Piscine
Salle de sport
Pan Pacific Serviced Suites Ningbo : plus d'informations
Pan Pacific Serviced Suites Ningbo
Service Pan Pacific L'établissement Suites Ningbo est situé dans le centre de la nouvelle ville orientale de Ningbo, à quelques pas du centre international de conférences et d'expositions de Ningbo et à proximité des centres de transport.
Commentaires de 
Couple
US
Commentaire : 22 oct. 2025
Date d'arrivée : oct. 2025
Nice Place to Stay in Ningbo New Town
We recently stayed in the service suites and really liked it. We could stay anywhere in Ningbo but chose it because the one bedroom apartment is much larger than typical hotel rooms with separate functioning areas, which makes it feel like a home. It has a gym with a swimming pool, wet and dry sauna, two weight rooms, and greenery surroundings. We also like the breakfast buffet with large variety of Chinese and western food, attentive and professional staff such as Chef Pan who mans the noodle station. The hotel is not very new but well maintained with wonderful staff ready to help.
Réponse de l'hôtel
Commentaire : 1 déc. 2025
Dear Bentiger,
Thank you for choosing to stay at our Pan Pacific Serviced Suites Ningbo and for taking the time to share such detailed feedback about your recent experience in Ningbo’s New Town. We are truly delighted to hear that you and your family enjoyed a comfortable and pleasant stay with us.
The sense of “feeling at home” you described is exactly what we strive to offer—a space where life on the road can still feel spacious, relaxed, and personal. We are also glad to know that you made good use of our wellness facilities, including the gym, swimming pool, sauna, and weight rooms, as well as our extensive breakfast buffet with both Chinese and Western options.
Your kind mention of Chef Pan and our attentive staff is especially encouraging. Our team takes great pride in delivering warm and professional service, and your recognition means a lot to them.
We also appreciate your note regarding the maintenance of our property. While our building may not be the newest, we are committed to upholding it with care and continuously improving our guest experience through thoughtful service and attention to detail.
It would be our pleasure to welcome you back for another relaxing and enjoyable stay in the future. Until then, we wish you safe travels and all the best.
Sincerely Yours,
Thank you for choosing to stay at our Pan Pacific Serviced Suites Ningbo and for taking the time to share such detailed feedback about your recent experience in Ningbo’s New Town. We are truly delighted to hear that you and your family enjoyed a comfortable and pleasant stay with us.
The sense of “feeling at home” you described is exactly what we strive to offer—a space where life on the road can still feel spacious, relaxed, and personal. We are also glad to know that you made good use of our wellness facilities, including the gym, swimming pool, sauna, and weight rooms, as well as our extensive breakfast buffet with both Chinese and Western options.
Your kind mention of Chef Pan and our attentive staff is especially encouraging. Our team takes great pride in delivering warm and professional service, and your recognition means a lot to them.
We also appreciate your note regarding the maintenance of our property. While our building may not be the newest, we are committed to upholding it with care and continuously improving our guest experience through thoughtful service and attention to detail.
It would be our pleasure to welcome you back for another relaxing and enjoyable stay in the future. Until then, we wish you safe travels and all the best.
Sincerely Yours,
Voyageur en solo
Commentaire : 7 mai 2025
Date d'arrivée : avr. 2025
the wonderful life at the pan pacific hotel in ningbo
i've spent about four months in total at this wonderful hotel in the new town east area of ningbo. i stayed in the 1BDR suite xx87 facing south and loved the room, the materials and layout. excellent restaurants, a great gym and the most wonderful staff throughout the hotel. i was extremely tempted to stay but ultimately decided to rent an apartment, however, i'll continue to be a member of the sportsclub as it seems to be the only one that opens at 7am and has a dry sauna. the restaurants that i particularly appreciated were the madre99 and the excellent japanese restaurant.
the food quality and display is really good - while madre99 is a cafe-style open kitchen with a very friendly indian chef that makes the best curry in town, the japanese restaurant has a simply stunning interior and a very large variety of dishes. if this isn't enough, the people at the hotel are just amazing - peter, mark, leo, lynn and countless others have been so incredibly helpful to me and as of the end of last year, the hotel now has their first foreign assistant manager igor who greatly compliments the team, especially because he is fluent in english. thank you to all for making my stay so very special.
the food quality and display is really good - while madre99 is a cafe-style open kitchen with a very friendly indian chef that makes the best curry in town, the japanese restaurant has a simply stunning interior and a very large variety of dishes. if this isn't enough, the people at the hotel are just amazing - peter, mark, leo, lynn and countless others have been so incredibly helpful to me and as of the end of last year, the hotel now has their first foreign assistant manager igor who greatly compliments the team, especially because he is fluent in english. thank you to all for making my stay so very special.
Réponse de l'hôtel
Commentaire : 11 mai 2025
Dear guest, welcome to stay at the Pan Pacific Ningbo and take the time to leave us a perfect review. At the Pan Pacific Ningbo, customer satisfaction is always our goal and belief. In order to not disappoint your expectations, we will continue to work hard. Looking forward to your next visit! Best wishes
Famille
ID
Commentaire : 4 mai 2025
Date d'arrivée : mai 2025
Great and luxurious facilities, almost perfect, but management needs to enforce no-smoking policy
I traveled to Ningbo with my mother and younger sister and chose Pan Pacific because it's a renowned Western brand, and because it has rooms with beds which could accommodate 3 adults. I avoid staying at local Chinese hotels, because they normally allow guests to smoke everywhere and don't provide strictly non-smoking rooms.
Unfortunately, although Pan Pacific is a 5-star Western brand hotel, it allows guests to smoke in the lobby and in their bedrooms. The entire lobby smelled of smoke on the last day of our stay. I managed to locate the source of smoke which came from the mini convenience store located on the first floor. I brought this up to a male receptionist, but he just shrugged his shoulders and retorted, "Do you smell smoke? But I don't!" I told him about the 3 staff smoking inside the convenience store, but he just ignored me.
I experienced the same thing happening on the floor we were staying. Next to our room, 3 mainland Chinese male guests were smoking while playing poker with their door wide open. Their smoke escaped into the entire floor and into our room. Luckily, we're out the entire day. I brought this up to Cady, whose WeChat I had, and she assured me that the management would talk to the guests. Unfortunately, the next day when we checked out and walked past the same room again, the 3 guests were still smoking with their door open while playing poker.
I guess it's our fault to still choose to visit 3rd tier cities, like Ningbo and Zhoushan, when we had been warned by friends and relatives that in 3rd tier cities in China, no-smoking policy is hardly enforced at all. In Zhoushan, I saw a man smoking inside a shopping mall, but no one dared to take action at all. When we went to Luoyang, another 3rd-tier city, so many diners in a large, famous restaurant, blatantly smoked. When I complained, the waitress said there's nothing they could do about it. She said that those diners were their regular customers, but I was only a tourist. She asked me to leave if I didn't like it. Lesson learned. We will never visit 3rd tier cities in China anymore.
I would have given a 5-star review for Pan Pacific Ningbo had it not been for the smoking incidents. I give 1-star for cleanliness because allowing guests and staff to smoke in a hotel lobby and rooms is simply disgusting! There's nothing clean about it! It's such a waste because Pan Pacific Ningbo has such great facilities and luxurious interior; I even made a video of the hotel and will be posting it on my newly created YouTube channel: .
I may return again when the Chinese government has banned smoking in hotels and taken a more serious attitude against smoking and enforced the laws against smoking in hotels and restaurants.
Having brought up the bad aspects about Pan Pacific Ningbo, I would like to highly commend the following staff for their exemplary services:
1. Cady of the reception
Cady was the same receptionist who checked us in during our two separate stays, on our way to Zhoushan and back from Zhoushan. She was very courteous and friendly. She smiled a lot! She offered to add me on her WeChat so that I could contact her if I needed anything. True enough, I needed to contact her within a few hours after we checked-in during our second stay. Smoke filled our room. When I found out that it came from the room next to ours, I immediately informed Cady, who immediately arranged for someone to spray air freshener in the corridor. She offered air filter, which I declined as we were already going out. As we walked down the lobby, I realized that Cady had actually left, and she was arranging all those even though she was already off duty! It was also Cady who informed me that GHA Discovery member would get dining discount by giving me the brochure. I had long forgotten about my GHA Discovery membership as I have too many hotel loyalty memberships. It can be said that it was Cady who brought business for the hotel. Initially we planned to go out for lunch and dinner. But upon learning that GHA Discovery members get dining discount, we decided to have both lunch and dinner at the hotel. Most staff wouldn't even care whether or not guests dine at the hotel, because they gain nothing out of it. But Cady does!
2. Cora (陈丽)
Cora was the wait staff attending our table at Madr 99. When I found out that I had run out of mobile data plan, I asked Cora for the passcode to logon to the hotel Wifi. Strangely, there's no option to logon with hotel room number. There were only 2 ways to logon to the hotel wifi: using a passcode and mobile number. Cora kindly offered to use her mobile number to help me logon. She didn't even ask me to use my own mobile number. It was very kind of her to do that. I later found out that I could only use local China number, which I didn't have. I purchased data only SIM card. Upon paying the bill, I presented Cora with my GHA Discovery membership card. Cora provided me with 10% discount for silver member, exactly as stated in the brochure that Cady gave me. After charging the bill to my room account, we walked to 2nd floor to Hai Tien Lo to take a look at the restaurant where we planned to have dinner that evening. When heading back to the serviced suites, another male wait staff chased us and rudely told me that GHA Discovery silver member was not entitled to any dining discount at all. He demanded me to go with him to the cashier to sign a new invoice. As he was so rude, I did not want to argue with him. I later contacted Cady and asked her to verify with her manager the terms and conditions of dining discount for GHA Discovery member, before we went to Hai Tien Lo to dine in the evening. Cady, who was already at home and off duty, gladly obliged to my request, and confirmed that dining discount was applicable to even silver members. The male wait staff was extremely rude to chase us down the corridor and demanded me to walk back to the cashier with him, as if I was trying to get a free meal from him, when he was the one who did not even know the terms and conditions for GHA members. Perhaps hotel management could ask Cora to train the guy properly before allowing him to interact with guests directly!
3. Cavan
Cavan was the porter/concierge who helped us deliver our luggage to our room. He, too, was friendly and polite like Cady and Cora. He even walked us to Madr 99 and showed us where all the hotel restaurants were located. The way he treated us was like VVIP.
The hotel management should treasure and try to retain these 3 excellent staff. Have these 3 experienced staff train their junior colleagues before allowing these inexperienced staff to interact with guests.
Have Cady train her male colleague who responded rudely by asking me whether I smelled smoke, when I told him that people were smoking in the lobby.
Have Cora to train her male colleague who chased me down the corridor and demanded me to walk back to the cashier with him like a police officer catching a thief who had stolen something, when he was the one who was oblivious.
It was not OK to treat a guest whom you have given discount like a thief who has stolen something from your store. Even if the guest was not entitled to the discount, you shouldn't be asking for it back, because it's you who made the mistake, not the guest! I saw Cora whispering to her male colleague worriedly, perhaps advising that he shouldn't do that, but it seemed that her male colleague refused to listen to her advice! Even though Cora managed to reverse that and put the discount back, damage had been done, and it had left a bad impression.
Unfortunately, although Pan Pacific is a 5-star Western brand hotel, it allows guests to smoke in the lobby and in their bedrooms. The entire lobby smelled of smoke on the last day of our stay. I managed to locate the source of smoke which came from the mini convenience store located on the first floor. I brought this up to a male receptionist, but he just shrugged his shoulders and retorted, "Do you smell smoke? But I don't!" I told him about the 3 staff smoking inside the convenience store, but he just ignored me.
I experienced the same thing happening on the floor we were staying. Next to our room, 3 mainland Chinese male guests were smoking while playing poker with their door wide open. Their smoke escaped into the entire floor and into our room. Luckily, we're out the entire day. I brought this up to Cady, whose WeChat I had, and she assured me that the management would talk to the guests. Unfortunately, the next day when we checked out and walked past the same room again, the 3 guests were still smoking with their door open while playing poker.
I guess it's our fault to still choose to visit 3rd tier cities, like Ningbo and Zhoushan, when we had been warned by friends and relatives that in 3rd tier cities in China, no-smoking policy is hardly enforced at all. In Zhoushan, I saw a man smoking inside a shopping mall, but no one dared to take action at all. When we went to Luoyang, another 3rd-tier city, so many diners in a large, famous restaurant, blatantly smoked. When I complained, the waitress said there's nothing they could do about it. She said that those diners were their regular customers, but I was only a tourist. She asked me to leave if I didn't like it. Lesson learned. We will never visit 3rd tier cities in China anymore.
I would have given a 5-star review for Pan Pacific Ningbo had it not been for the smoking incidents. I give 1-star for cleanliness because allowing guests and staff to smoke in a hotel lobby and rooms is simply disgusting! There's nothing clean about it! It's such a waste because Pan Pacific Ningbo has such great facilities and luxurious interior; I even made a video of the hotel and will be posting it on my newly created YouTube channel: .
I may return again when the Chinese government has banned smoking in hotels and taken a more serious attitude against smoking and enforced the laws against smoking in hotels and restaurants.
Having brought up the bad aspects about Pan Pacific Ningbo, I would like to highly commend the following staff for their exemplary services:
1. Cady of the reception
Cady was the same receptionist who checked us in during our two separate stays, on our way to Zhoushan and back from Zhoushan. She was very courteous and friendly. She smiled a lot! She offered to add me on her WeChat so that I could contact her if I needed anything. True enough, I needed to contact her within a few hours after we checked-in during our second stay. Smoke filled our room. When I found out that it came from the room next to ours, I immediately informed Cady, who immediately arranged for someone to spray air freshener in the corridor. She offered air filter, which I declined as we were already going out. As we walked down the lobby, I realized that Cady had actually left, and she was arranging all those even though she was already off duty! It was also Cady who informed me that GHA Discovery member would get dining discount by giving me the brochure. I had long forgotten about my GHA Discovery membership as I have too many hotel loyalty memberships. It can be said that it was Cady who brought business for the hotel. Initially we planned to go out for lunch and dinner. But upon learning that GHA Discovery members get dining discount, we decided to have both lunch and dinner at the hotel. Most staff wouldn't even care whether or not guests dine at the hotel, because they gain nothing out of it. But Cady does!
2. Cora (陈丽)
Cora was the wait staff attending our table at Madr 99. When I found out that I had run out of mobile data plan, I asked Cora for the passcode to logon to the hotel Wifi. Strangely, there's no option to logon with hotel room number. There were only 2 ways to logon to the hotel wifi: using a passcode and mobile number. Cora kindly offered to use her mobile number to help me logon. She didn't even ask me to use my own mobile number. It was very kind of her to do that. I later found out that I could only use local China number, which I didn't have. I purchased data only SIM card. Upon paying the bill, I presented Cora with my GHA Discovery membership card. Cora provided me with 10% discount for silver member, exactly as stated in the brochure that Cady gave me. After charging the bill to my room account, we walked to 2nd floor to Hai Tien Lo to take a look at the restaurant where we planned to have dinner that evening. When heading back to the serviced suites, another male wait staff chased us and rudely told me that GHA Discovery silver member was not entitled to any dining discount at all. He demanded me to go with him to the cashier to sign a new invoice. As he was so rude, I did not want to argue with him. I later contacted Cady and asked her to verify with her manager the terms and conditions of dining discount for GHA Discovery member, before we went to Hai Tien Lo to dine in the evening. Cady, who was already at home and off duty, gladly obliged to my request, and confirmed that dining discount was applicable to even silver members. The male wait staff was extremely rude to chase us down the corridor and demanded me to walk back to the cashier with him, as if I was trying to get a free meal from him, when he was the one who did not even know the terms and conditions for GHA members. Perhaps hotel management could ask Cora to train the guy properly before allowing him to interact with guests directly!
3. Cavan
Cavan was the porter/concierge who helped us deliver our luggage to our room. He, too, was friendly and polite like Cady and Cora. He even walked us to Madr 99 and showed us where all the hotel restaurants were located. The way he treated us was like VVIP.
The hotel management should treasure and try to retain these 3 excellent staff. Have these 3 experienced staff train their junior colleagues before allowing these inexperienced staff to interact with guests.
Have Cady train her male colleague who responded rudely by asking me whether I smelled smoke, when I told him that people were smoking in the lobby.
Have Cora to train her male colleague who chased me down the corridor and demanded me to walk back to the cashier with him like a police officer catching a thief who had stolen something, when he was the one who was oblivious.
It was not OK to treat a guest whom you have given discount like a thief who has stolen something from your store. Even if the guest was not entitled to the discount, you shouldn't be asking for it back, because it's you who made the mistake, not the guest! I saw Cora whispering to her male colleague worriedly, perhaps advising that he shouldn't do that, but it seemed that her male colleague refused to listen to her advice! Even though Cora managed to reverse that and put the discount back, damage had been done, and it had left a bad impression.
Réponse de l'hôtel
Commentaire : 11 mai 2025
Dear valued guest, thank you for choosing Pan Pacific Serviced Suites as your accommodation in Ningbo and taking the time out of your busy schedule to leave us a review. We have reported the issue of smoke smell in the room to the relevant department for investigation. Thank you again for your timely feedback, which has made us aware of our own problems and is also the driving force for the hotel to continuously improve itself; We will also enhance training to prevent similar situations from happening regarding the staff you mentioned. Thank you again for your feedback. We will promptly convey your positive feedback to our colleagues Cady, Cora, and Cavan; We are always committed to providing you with a high-quality stay experience. Seeing the recognition and support in the reviews one after another is our simple satisfaction and emotion. Thank you for your support. We hope to welcome you to stay at Pan Pacific Senior Serviced Suites Ningbo again in the near future and have a memorable and wonderful experience.
Voyageur d'affaires
Commentaire : 15 févr. 2025
Excellent modern hotel with relatively good facilities, perfect service and excellent breakfast, highest recommendation
Réponse de l'hôtel
Commentaire : 17 févr. 2025
尊敬的贵宾您好，感谢您对我们的高度评价，很开心您能在酒店度过一段美好的旅途。宁波泛太平洋高级服务公寓始终致力于给宾客提供先进完善的设施设备，并提供贴心的个性化服务。再次感谢您的支持和肯定，祝好！市场传讯部
Voyageur anonyme
Commentaire : 2 févr. 2025
Date d'arrivée : janv. 2025
Great place to stay with a convenient location. Service was top notch, Andy looked after everything from the moment I arrived and made sure my stay was as comfortable as possible. Very impressed with the breakfast and facilities.
Would recommend this hotel to anyone coming to Ningbo, and once again top notch customer service from Andy which you rarely get in China, a nice surprise.
Would recommend this hotel to anyone coming to Ningbo, and once again top notch customer service from Andy which you rarely get in China, a nice surprise.
Très bon emplacement
No. 729 Jiangcheng North Road, Ningbo, 315040, Chine|6,5 km du centre-ville
Arrivée et départ
Arrivée à partir de :
14:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie interdits
Conformément aux dispositions pertinentes du « Règlement provincial sur la gestion des déchets domestiques du Zhejiang », à compter du 1er mai 2021, les unités de services d'hébergement de la ville (hôtels, maisons d'hôtes, etc.) ne fourniront plus de manière proactive aux clients des produits de consommation jetables, notamment des brosses à dents, dentifrice, peignes et savon, liquide de bain, etc. Si vous en avez besoin, veuillez contacter l'hôtel pour l'obtenir.
Les enfants peuvent dormir dans la chambre gratuitement. Aucun lit supplémentaire fourni.
Des lits supplémentaires sont disponibles moyennant des frais additionnels, selon la taille de la chambre.
Pan Pacific Serviced Suites Ningbo : questions fréquentes
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