Pan Pacific Vancouver
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Infos rapides
Arrivée à partir de : | 16:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie acceptés moyennant supplément |
Commodités
Pan Pacific Vancouver : plus d'informations
Pan Pacific Vancouver
Pan Pacific Vancouver est la solution idéale pour un séjour à Vancouver, en plein centre-ville, à deux pas des sites suivants : Vancouver Waterfront et Terminal de croisières Canada Place. Cet hôtel de luxe se trouve à 0,2 km de Vancouver Convention Centre (centre de congrès) et à 0,3 km de Canada Place. Prenez le temps de vous détendre dans le centre bien-être de l'hébergement. Si vous mettez la détente avant toute autre chose, n'hésitez pas à profiter des nombreuses infrastructures de loisirs proposées par l'hébergement et qui incluent notamment une piscine extérieure, un bain à remous et un sauna. Cet hôtel propose également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service de garde d'enfants (en supplément). Pendant votre séjour, vous vous régalerez à Oceans 999, l'un des 3 restaurants de cet hôtel et profiterez d'un service d'étage 24 h/24. Idéal pour une soirée cocooning pleine de saveurs ! Pour manger sur le pouce, vous trouverez aussi sur place un café. Pour bien finir la journée, vous trouverez sur place un bar / salon. Un petit déjeuner buffet est servi tous les jours de 07 h 00 à 11 h 00 moyennant un supplément. Les équipements et services proposés incluent l'accès à Internet (par câble) en supplément, un centre d'affaires et un service de location de limousines/berlines. Les espaces événements de cet hôtel comprennent un espace de conférence et des salles de réunion. Un parking payant sans service de voiturier est disponible dans l'enceinte de l'hébergement. Choisissez une des 503 chambres dotées d'une télévision LCD. Votre lit avec surmatelas est préparé avec une couette en duvet d'oie et de la literie de qualité supérieure. Des chaînes par câble sont à votre disposition et un accès au réseau Internet Wi-Fi et câblé est proposé moyennant un supplément. Les salles de bain comprennent des articles de toilette de luxe et un sèche-cheveux.
AU
Commentaire : 5 sept. 2026
Date d'arrivée : sept. 2026
Thank you Will!
Commentaire : 30 mai 2026
Convenient for cruises, but not what I expect from a Fine Hotels + Resorts property
Unfortunately, while the location and cruise convenience were excellent, the overall experience fell short of what I expect from an FHR property.
When I checked in (later than planned due to a flight delay), another guest nearby was expressing frustration about her standard room, which she said cost around $800 per night. She felt the room was outdated and that she hadn’t been informed about the upgraded room options. After seeing the hotel for myself, I understood her disappointment. Even the Pacific Club rooms, which are supposedly the renovated rooms, felt dated compared to many modern Marriott, JW Marriott, and luxury hotel properties I’ve stayed in recently.
The biggest advantage of this hotel is its proximity to the cruise terminal. The luggage transfer service was seamless. We simply tipped the porter, and our luggage arrived safely outside our stateroom on the ship. That level of convenience was fantastic and definitely reduced stress on embarkation day.
However, I’m not convinced that convenience alone justified the room rate.
One of my biggest disappointments involved the Fine Hotels + Resorts breakfast benefit. Typically, FHR properties offer breakfast in a restaurant as a separate benefit. Here, breakfast was served in the club lounge—the same lounge access that I had already paid extra to receive through my room category. That didn’t feel like an additional benefit at all. The breakfast itself was adequate but fairly basic, and at times some items were not particularly warm. I plan to contact American Express because this implementation of the breakfast benefit felt misleading.
I ordered room service several times during my stay. The food was hit-or-miss:
* The burger was good, although the sautéed onions were much sweeter than I prefer.
* The fries were decent.
* The shrimp dumplings/pot stickers were excellent and one of the best things I ordered.
* The seafood chowder was extremely disappointing. It was essentially flavorless—more like hot water with seafood added. Even after adding salt and pepper, it lacked any depth, seasoning, or richness. Considering the price, it was one of the most disappointing chowders I’ve ever had.
The hotel has additional dining options, including a French restaurant and buffet offerings on select nights, but neither was particularly appealing for a trip with my 12-year-old son.
The Pacific Club lounge itself was one of the highlights of the stay. The views were beautiful, and the staff there were consistently friendly, welcoming, and helpful. It could get quite crowded during breakfast hours, likely because so many guests were being directed there.
As for the room, even the renovated version felt overdue for another refresh. The furniture was nice enough, but the layout was poorly designed. The large built-in desk and cabinetry consumed too much space, making the room feel cramped. There was barely enough room to open our luggage, and we often had to place suitcases in front of the bed just to access them.
The shower was, unfortunately, the worst part of the room. Water pressure was extremely weak, and the showerhead appeared to be the wrong style for the setup. It resembled a rainfall showerhead but was mounted on a wall pole instead of overhead, which meant the water simply dribbled downward rather than providing meaningful coverage. Combined with the awkward tub spout placement, it was difficult to rinse properly. While the bath amenities smelled wonderful, the shower experience itself was frustrating. The water was not hot just warm and very weak.
The bathroom layout also felt inefficient, with a large amount of unused space around the toilet while other areas felt cramped.
Throughout the property, the atmosphere felt more like a large convention hotel than a luxury hotel. The check-in area was surprisingly small, staff were not always easy to locate, and even reaching someone by phone could be challenging.
Overall, I found this hotel convenient but disappointing. If your primary goal is an easy embarkation for an Alaska cruise, it certainly delivers. However, if you’re choosing it because it’s part of the Fine Hotels + Resorts program and expecting a true luxury hotel experience, you may find it falls short.
For a future Vancouver cruise, I would likely consider staying elsewhere—possibly at the Fairmont—and simply rolling my luggage to the ship myself. So this wasn’t awful. It just wasn’t the luxurious elevated experience you usually receive in this program. This isn’t the type of hotel I would typically like to book and certainly not worth the high rate.
Commentaire : 5 sept. 2026
Date d'arrivée : sept. 2026
BRAVO, PRAVIN!
He could absolutely teach the class of “SERVICE EXCELLENCE”
He and the rest of the staff feel like family after only a day being here
Bravo Pravin!
Commentaire : 4 sept. 2026
Date d'arrivée : sept. 2026
Pravin
Réponse de l'hôtel
Commentaire : 5 sept. 2026
Thank you for staying with us and for taking time to share your feedback with the Tripadvisor travel community. We are delighted to hear that you enjoyed the warm and professional service provided by our talented Front Desk Agent, Pravin, the dedicated Pacific Club Team, as well as the exceptional assistance from Dennis on our wonderful Bell Services Agent. We truly appreciate your kind recognition of their efforts and will be pleased to share your compliments with them. We look forward to welcoming you back for another memorable stay.
Warm regards,
Jeremy Flewelling
Director of Rooms
Commentaire : 4 sept. 2026
Date d'arrivée : sept. 2026
Thanks Pravin and the club staff!
Réponse de l'hôtel
Commentaire : 5 sept. 2026
Thank you for staying with us and for sharing such wonderful feedback. We are delighted to know you enjoyed your experience in one of our recently reimagined guestrooms. It is especially lovely to hear that Dennis and Pravin, our talented Bell Services Agent and Front Desk Agent, made you feel so welcome through their friendly, engaging, and attentive service. We will be sure to share your kind recognition with them and with our team. We sincerely look forward to welcoming you back the next time your travels bring you to beautiful Vancouver, BC.
Warm regards,
Jeremy Flewelling
Director of Rooms
Excellent emplacement
Suite 300-999 Canada Place, Downtown Vancouver, Vancouver, V6C 3B5, Canada|2,95 km du centre-ville
Arrivée et départ
Arrivée à partir de :
16:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie acceptés moyennant supplément
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.