Master Cosmopolitan Moinhos de Vento
+ 45
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Infos rapides
Arrivée à partir de : | 14:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie acceptés moyennant supplément |
Commodités
Wi-Fi
Parking
Climatisation
Salle de sport
Spa
Réception 24h/24
Master Cosmopolitan Moinhos de Vento : plus d'informations
Master Cosmopolitan Moinhos de Vento
Situé dans l'élégant quartier de Moinho dos Ventos, le Master Premium Cosmopolitan Hotel vous accueille à seulement 1 km du centre commercial Moinhos de Porto Alegre et de la rue Padre Chagas.
Commentaires de 
Voyageur en solo
Commentaire : 28 févr. 2026
Date d'arrivée : févr. 2026
Excellent hotel
The hotel is very good and very well located. The room was very clean and room service left nothing to be desired. Breakfast has everything for an excellent coffee.
Voyageur d'affaires
Commentaire : 28 avr. 2026
Date d'arrivée : avr. 2026
Worst hotel possible - bad experience!!
My experience at the Master Cosmopolitan Porto Alegre was simply terrible from beginning to end.
Right on the first day I had an absurd problem: I ordered cutlery in the room to get dinner and was informed that they could not provide because the restaurant was about to close. The result? I had to eat with my hand inside a hotel. A completely embarrassing and unacceptable situation for any minimum standard of hospitality.
But the worst was still to come. Two days later, items just disappeared from my suitcase inside the room. Yes, I was stolen inside the hotel. The way the situation was conducted was even more outrageous: they promised to check cameras, they talked about reading the magnetic card of access to the room, but they never gave me any concrete feedback. Lack of total transparency.
The team showed little interest in solving the problem and treated the case with disrespect. Before my checkout, they mentioned that they would pay back the items — which, until now, hasn’t happened.
And here comes the worst point: it is not just about the value of material goods. It's about security. I didn’t feel safe inside the hotel at any time after what happened — which is unacceptable.
Honestly, it was a disappointing, disrespectful experience and I do not recommend to anyone.
Right on the first day I had an absurd problem: I ordered cutlery in the room to get dinner and was informed that they could not provide because the restaurant was about to close. The result? I had to eat with my hand inside a hotel. A completely embarrassing and unacceptable situation for any minimum standard of hospitality.
But the worst was still to come. Two days later, items just disappeared from my suitcase inside the room. Yes, I was stolen inside the hotel. The way the situation was conducted was even more outrageous: they promised to check cameras, they talked about reading the magnetic card of access to the room, but they never gave me any concrete feedback. Lack of total transparency.
The team showed little interest in solving the problem and treated the case with disrespect. Before my checkout, they mentioned that they would pay back the items — which, until now, hasn’t happened.
And here comes the worst point: it is not just about the value of material goods. It's about security. I didn’t feel safe inside the hotel at any time after what happened — which is unacceptable.
Honestly, it was a disappointing, disrespectful experience and I do not recommend to anyone.
Voyageur d'affaires
Commentaire : 13 mars 2026
Date d'arrivée : mars 2026
Serious failure of care
I will report here, the disappointment that was my stay on 06/03/26. I already report by e-mail to the hotel and also in the e-mail of the Sac, and until now I have not had a return. It was a situation that caused me embarrassment and deep dissatisfaction with the care received.
I arrived at the hotel around 13:30 and was served at the reception by a white collaborator, with wavy orange hair. I informed her that there was an event that afternoon and that I needed a dress to be passed urgently, because I needed it ready by 5:00. At 5:30 p.m., I should have been in the hotel lobby to go to the event with a team of about 10 people.
That is, from the first contact I made it clear that it was a deadline request and that I had a professional commitment with a defined time.
The receptionist only instructed me to request the service when arriving in the room, without explaining how the procedure should be done, especially considering that I had never used this type of service in the hotel.
As soon as I got to the room, due to the urgency, I called the branch indicated on the phone as “Governanta”. The call called several times and I was not answered. Then I called the reception, when it was already 14 hours. The person who attended me informed me that I should fill out a form. Since I did not know which one was, I was describing the papers available in the room until he directed me on which one would be correct.
I reaffirmed that I needed the dress ready at 5:00. The answer was only that they would check.
After about 20 minutes, no one had gone to get the dress. I called again and received the same response that they would ask for the collection of the piece. Once again I questioned the schedule, because if it was not possible to meet the deadline I would surely seek another solution. Still, no clear position was given. Only then was the dress picked up.
At 5:10 the dress had not yet been delivered. I called the reception and they said they would check. At that point my team was already waiting for me in the hotel lobby.
Between 5:15 and 5:20, without any delivery or return, I tried contact several times. The calls were answered, they asked “a moment” and I remained waiting on the line, with no return. After a while of waiting, I myself broke the call and tried again in an attempt to obtain some information.
Then, the calls were simply turned off right after the attendance.
I was extremely embarrassed, delaying an entire team waiting for me for a professional appointment.
In view of this, I sent a message to a colleague who was at the hotel reception and told me what was going on. When approaching the team in person, she even witnessed the same receptionist shutting off the calls. It was only after this intervention that I was answered again.
The dress was finally delivered to the room at 5:40, that is, 40 minutes after the time that had been clearly requested from the beginning. Until I could pack up and put on the play, I was able to go down to the lobby around 5:50, when the whole team was already waiting for me.
It should be noted that we needed to be at the company at 6:00 p.m., and the journey to the venue takes around 40 minutes, especially considering the intense traffic of a Friday at peak time. That is, the delay caused by the reported situation ended up directly impacting the entire team schedule.
Honestly, in all my business trips, I've never been through such a disgraceful situation in a hotel. It was not just a delay in a service, but a succession of failures in service that culminated in an extremely embarrassing situation.
I have worked for 10 years in a company, whose head office is located in Cachoeirinha/RS. The company also has three branches outside the state and frequently, employees from these units come to the matrix for meetings, trainings and corporate events throughout the year. On these occasions, this hotel is usually used for the accommodation of the teams.
For this reason, I consider it important to formally record this occurrence. The relationship built over time with partner hotels is based precisely on trust, professionalism and quality in the service — factors that were unfortunately not observed in this situation.
An experience like this naturally generates great discomfort and will surely be considered in the next decisions related to staff accommodations on corporate trips.
In view of the gravity of what happened, I sincerely expect a return with the proper clarification about what happened and what measures will be adopted so that situations like this do not happen again with other guests.
I arrived at the hotel around 13:30 and was served at the reception by a white collaborator, with wavy orange hair. I informed her that there was an event that afternoon and that I needed a dress to be passed urgently, because I needed it ready by 5:00. At 5:30 p.m., I should have been in the hotel lobby to go to the event with a team of about 10 people.
That is, from the first contact I made it clear that it was a deadline request and that I had a professional commitment with a defined time.
The receptionist only instructed me to request the service when arriving in the room, without explaining how the procedure should be done, especially considering that I had never used this type of service in the hotel.
As soon as I got to the room, due to the urgency, I called the branch indicated on the phone as “Governanta”. The call called several times and I was not answered. Then I called the reception, when it was already 14 hours. The person who attended me informed me that I should fill out a form. Since I did not know which one was, I was describing the papers available in the room until he directed me on which one would be correct.
I reaffirmed that I needed the dress ready at 5:00. The answer was only that they would check.
After about 20 minutes, no one had gone to get the dress. I called again and received the same response that they would ask for the collection of the piece. Once again I questioned the schedule, because if it was not possible to meet the deadline I would surely seek another solution. Still, no clear position was given. Only then was the dress picked up.
At 5:10 the dress had not yet been delivered. I called the reception and they said they would check. At that point my team was already waiting for me in the hotel lobby.
Between 5:15 and 5:20, without any delivery or return, I tried contact several times. The calls were answered, they asked “a moment” and I remained waiting on the line, with no return. After a while of waiting, I myself broke the call and tried again in an attempt to obtain some information.
Then, the calls were simply turned off right after the attendance.
I was extremely embarrassed, delaying an entire team waiting for me for a professional appointment.
In view of this, I sent a message to a colleague who was at the hotel reception and told me what was going on. When approaching the team in person, she even witnessed the same receptionist shutting off the calls. It was only after this intervention that I was answered again.
The dress was finally delivered to the room at 5:40, that is, 40 minutes after the time that had been clearly requested from the beginning. Until I could pack up and put on the play, I was able to go down to the lobby around 5:50, when the whole team was already waiting for me.
It should be noted that we needed to be at the company at 6:00 p.m., and the journey to the venue takes around 40 minutes, especially considering the intense traffic of a Friday at peak time. That is, the delay caused by the reported situation ended up directly impacting the entire team schedule.
Honestly, in all my business trips, I've never been through such a disgraceful situation in a hotel. It was not just a delay in a service, but a succession of failures in service that culminated in an extremely embarrassing situation.
I have worked for 10 years in a company, whose head office is located in Cachoeirinha/RS. The company also has three branches outside the state and frequently, employees from these units come to the matrix for meetings, trainings and corporate events throughout the year. On these occasions, this hotel is usually used for the accommodation of the teams.
For this reason, I consider it important to formally record this occurrence. The relationship built over time with partner hotels is based precisely on trust, professionalism and quality in the service — factors that were unfortunately not observed in this situation.
An experience like this naturally generates great discomfort and will surely be considered in the next decisions related to staff accommodations on corporate trips.
In view of the gravity of what happened, I sincerely expect a return with the proper clarification about what happened and what measures will be adopted so that situations like this do not happen again with other guests.
Voyageur anonyme
Commentaire : 4 mars 2026
Date d'arrivée : mars 2026
I’ve stayed here several times in the past, including a long, three week stint during the pandemic. I can’t believe how much this hotel has decayed since my last stay approximately a year ago. Neither of the two wifi networks work, my room was dingy, and the toilet clogged, breakfast was simply not managed, with dirty dishes at every table left behind. At checkout, I mentioned my disappointment to the clerk, who was apathetic. Unfortunately, I won’t ever be staying there again.
Voyageur en solo
Commentaire : 24 févr. 2026
Date d'arrivée : févr. 2026
Bad experience
Bad breakfast and dinner, poor quality, lack of variety and old food. Air conditioning with problem. Bad internet. Lack of lighting in the room, contains only abajur and an indirect light.
Excellent emplacement
R. Félix da Cunha, 712, Moinhos de Vento, Porto Alegre, 90570-000, Brésil|2,75 km du centre-ville
Arrivée et départ
Arrivée à partir de :
14:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie acceptés moyennant supplément
Des lits supplémentaires sont disponibles moyennant des frais additionnels, selon la taille de la chambre.
Master Cosmopolitan Moinhos de Vento : questions fréquentes
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