Hilton Vienna Plaza
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Infos rapides
Arrivée à partir de : | 15:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie acceptés moyennant supplément |
Commodités
Wi-Fi
Parking
Climatisation
Navette aéroport
Salle de sport
Spa
Hilton Vienna Plaza : plus d'informations
Hilton Vienna Plaza
Installé sur le Ring, un boulevard historique de la capitale, le Hilton Vienna Plaza vous accueille dans le cœur de Vienne, en face de la Bourse et à seulement 10 minutes de marche de l’élégante rue commerçante Graben.
Commentaires de 
Couple
Commentaire : 5 août 2026
Great stay
A hotel with very large rooms clean, wonderful breakfast with a variety of food for everyone, very helpful staff and very good location.
Réponse de l'hôtel
Commentaire : 22 août 2026
Dear Xristina,
We appreciate your 5 star review and heartfelt recommendation! We are delighted that you enjoyed our spacious, clean rooms, varied breakfast, convenient location, and the helpful service provided by our team. It was a pleasure having you as our guest, and we hope to welcome you back soon!
Kind regards,
Hilton Vienna Plaza
We appreciate your 5 star review and heartfelt recommendation! We are delighted that you enjoyed our spacious, clean rooms, varied breakfast, convenient location, and the helpful service provided by our team. It was a pleasure having you as our guest, and we hope to welcome you back soon!
Kind regards,
Hilton Vienna Plaza
Voyageur en solo
Commentaire : 22 août 2026
The worst hotel in Vienna!!
Hilton Plaza has officially lost its reputation and the standards expected of a hotel of this level. I booked a three-night stay. This was not my first visit to this hotel, but unfortunately, it will be my last. I will never stay at this hotel chain again, because I have never experienced such terrible treatment of guests anywhere in the world.
I booked my room through Booking.com and specifically selected the option that included breakfast, which accordingly increased the total price of my stay.
Upon check-in, the receptionist explained that I could order room service by scanning a QR code, but that I would have to pay a €10 room service charge.
The next morning, I ordered my breakfast by phone, and the staff member reminded me that there would be a €10 room service charge.
The breakfast was delivered to my room, and I was asked to sign a bill showing the full price of the breakfast — despite the fact that breakfast had already been included in the price of my stay.
When I went to settle the bill for my room, I was absolutely shocked to discover that the hotel had charged me for the breakfast a second time simply because it had been delivered to my room.
How, as a guest, was I supposed to know that the breakfast I had already paid for could not be used as room service?
The hotel supervisor told me that I should have read the brochures in the room more carefully, and that I would then have known about this policy. However, I have photographs of the brochures, and there is not a single word stating that a breakfast already included and paid for cannot be used when ordering breakfast in the room.
You are a five-star hotel. This is simply unacceptable.
Charging a guest twice for exactly the same service is shameful and completely unworthy of the standards and reputation of a five-star hotel.
If you have such unusual policies, you must clearly inform your guests about them in advance. You cannot simply charge a guest afterwards and then tell them that they should have somehow known about a rule that was never properly communicated.
This was an extremely disappointing experience, especially as I had previously chosen your hotel and expected a completely different level of service. Unfortunately, this experience has completely changed my opinion of the hotel and the entire chain
Adam didn’t even try to solve the situation, He was cold and unfriendly, repeating the same thing over and over without even paying attention to what I was saying. When I stay at the Hyatt, I also sign the bill for breakfast, but it is never included in the final total since the breakfast was already paid for. It was exactly the same at the Hilton La Romana: I would sign the bill but only pay for the in-room delivery fee.
I never had such a bad experience in any other hotels around the world!!!
I booked my room through Booking.com and specifically selected the option that included breakfast, which accordingly increased the total price of my stay.
Upon check-in, the receptionist explained that I could order room service by scanning a QR code, but that I would have to pay a €10 room service charge.
The next morning, I ordered my breakfast by phone, and the staff member reminded me that there would be a €10 room service charge.
The breakfast was delivered to my room, and I was asked to sign a bill showing the full price of the breakfast — despite the fact that breakfast had already been included in the price of my stay.
When I went to settle the bill for my room, I was absolutely shocked to discover that the hotel had charged me for the breakfast a second time simply because it had been delivered to my room.
How, as a guest, was I supposed to know that the breakfast I had already paid for could not be used as room service?
The hotel supervisor told me that I should have read the brochures in the room more carefully, and that I would then have known about this policy. However, I have photographs of the brochures, and there is not a single word stating that a breakfast already included and paid for cannot be used when ordering breakfast in the room.
You are a five-star hotel. This is simply unacceptable.
Charging a guest twice for exactly the same service is shameful and completely unworthy of the standards and reputation of a five-star hotel.
If you have such unusual policies, you must clearly inform your guests about them in advance. You cannot simply charge a guest afterwards and then tell them that they should have somehow known about a rule that was never properly communicated.
This was an extremely disappointing experience, especially as I had previously chosen your hotel and expected a completely different level of service. Unfortunately, this experience has completely changed my opinion of the hotel and the entire chain
Adam didn’t even try to solve the situation, He was cold and unfriendly, repeating the same thing over and over without even paying attention to what I was saying. When I stay at the Hyatt, I also sign the bill for breakfast, but it is never included in the final total since the breakfast was already paid for. It was exactly the same at the Hilton La Romana: I would sign the bill but only pay for the in-room delivery fee.
I never had such a bad experience in any other hotels around the world!!!
Voyageur en solo
PH
Commentaire : 19 juil. 2026
Hilton Vienna Plaza lives up to the international Hilton standard!
My wife and I had to spend eight nights in Vienna for an international conference based at the University. So the Hilton Plaza was a no-brianer - it was only one of two hotels that were within 500 meters of the Vienna University.
The room we had was decently large, with a tiny balcony where two people can just barely fit - still it did give us one more photo opportunity. One wall had floor to ceiling window with blackout curtains. The guest doors have the newer lock technology. The room furnishings are modern, with the work table, night table, TV cabinet and wardrobe cabinets all styled similarly with tasteful wood veneers. One thing we didn’t appreciate were the work chair and the padded armchair since they were both heavy and worse, had four legs – no wheels or horizontal metal bars that you could more easily move across the carpet. There was a token bit of artwork in the room, with two frames. The AC was easy to control, which we appreciated. We also appreciated the coffee maker, the wine glasses, the complimentary bottle of champagne, and complimentary bowl of fruits, and later replaced by a plate of pastries.
The T&B is well-sized with three towels per occupant. We appreciated the Crabtree & Evelyn toiletry dispensers. There were two mirror in the hallway. There was a large TV with enough English language news channels.
We appreciated that there were 4 elevators. The lobby is large, high-ceilinged, and spacious with several sitting-lounge areas, with 2 revolving doors.
Emile, the breakfast place, was a tad too small for the number of guests so the tables are cramped too close to each other. The food spread is very good – good breads and pastries sections, two coffee dispensers, fresh orange juice, great bread spreads, good veggies selection – but no salmon (sob). They had eggs in several forms (but no egg station). Fruits are either fresh or sliced. There was at least one day though when it seemed that the fruits were old or stale but they were quickly replaced the next few days.
As a Hilton Honors member, I appreciate the Executive Lounge – just as big as Emile – with decent afternoon cocktail food and different drink options.
Service is up to high Hilton standards – all the wait staff at breakfast were quick workers and very courteous. When we called, the front desk and houskeeping responded promptly – and no request was ever denied. We asked for extra pillows, extra towels, wine glasses etc. and they all arrived with a smile.
The room we had was decently large, with a tiny balcony where two people can just barely fit - still it did give us one more photo opportunity. One wall had floor to ceiling window with blackout curtains. The guest doors have the newer lock technology. The room furnishings are modern, with the work table, night table, TV cabinet and wardrobe cabinets all styled similarly with tasteful wood veneers. One thing we didn’t appreciate were the work chair and the padded armchair since they were both heavy and worse, had four legs – no wheels or horizontal metal bars that you could more easily move across the carpet. There was a token bit of artwork in the room, with two frames. The AC was easy to control, which we appreciated. We also appreciated the coffee maker, the wine glasses, the complimentary bottle of champagne, and complimentary bowl of fruits, and later replaced by a plate of pastries.
The T&B is well-sized with three towels per occupant. We appreciated the Crabtree & Evelyn toiletry dispensers. There were two mirror in the hallway. There was a large TV with enough English language news channels.
We appreciated that there were 4 elevators. The lobby is large, high-ceilinged, and spacious with several sitting-lounge areas, with 2 revolving doors.
Emile, the breakfast place, was a tad too small for the number of guests so the tables are cramped too close to each other. The food spread is very good – good breads and pastries sections, two coffee dispensers, fresh orange juice, great bread spreads, good veggies selection – but no salmon (sob). They had eggs in several forms (but no egg station). Fruits are either fresh or sliced. There was at least one day though when it seemed that the fruits were old or stale but they were quickly replaced the next few days.
As a Hilton Honors member, I appreciate the Executive Lounge – just as big as Emile – with decent afternoon cocktail food and different drink options.
Service is up to high Hilton standards – all the wait staff at breakfast were quick workers and very courteous. When we called, the front desk and houskeeping responded promptly – and no request was ever denied. We asked for extra pillows, extra towels, wine glasses etc. and they all arrived with a smile.
Réponse de l'hôtel
Commentaire : 7 août 2026
Dear J G del Rosario,
Thank you very much for taking the time to share such a detailed review. We are delighted to hear that you enjoyed your eight-night stay with us and appreciated our location, comfortable rooms, breakfast offering and the service provided by our team.
It is especially wonderful to know that our colleagues were attentive and responsive throughout your stay. Your kind words are greatly appreciated and will be shared with the team.
We hope to have the pleasure of welcoming you and your wife back to Hilton Vienna Plaza on your next visit to Vienna.
Warm regards,
Hilton Vienna Plaza
Thank you very much for taking the time to share such a detailed review. We are delighted to hear that you enjoyed your eight-night stay with us and appreciated our location, comfortable rooms, breakfast offering and the service provided by our team.
It is especially wonderful to know that our colleagues were attentive and responsive throughout your stay. Your kind words are greatly appreciated and will be shared with the team.
We hope to have the pleasure of welcoming you and your wife back to Hilton Vienna Plaza on your next visit to Vienna.
Warm regards,
Hilton Vienna Plaza
Couple
UK
Commentaire : 18 juil. 2026
45th wedding anniversary
Stayed at this hotel to celebrate our 45th wedding anniversary. Beautiful art deco and comfortable room. Staff were very friendly and polite. We specially had great service from Hanna in the restaurant as well as Kristofer and Thibo on reception who made our visit enjoyable.
Réponse de l'hôtel
Commentaire : 7 août 2026
Dear Soussan,
Thank you very much for sharing your lovely feedback, and congratulations on your 45th wedding anniversary! We are delighted that you chose to celebrate this special occasion with us and that you enjoyed the atmosphere of our hotel and the comfort of your room.
It is wonderful to hear that Hanna, Kristofer and Thibo helped make your stay even more memorable. We will be sure to share your kind words with them.
We hope to have the pleasure of welcoming you back to Hilton Vienna Plaza for another special stay.
Warm regards,
Hilton Vienna Plaza
Thank you very much for sharing your lovely feedback, and congratulations on your 45th wedding anniversary! We are delighted that you chose to celebrate this special occasion with us and that you enjoyed the atmosphere of our hotel and the comfort of your room.
It is wonderful to hear that Hanna, Kristofer and Thibo helped make your stay even more memorable. We will be sure to share your kind words with them.
We hope to have the pleasure of welcoming you back to Hilton Vienna Plaza for another special stay.
Warm regards,
Hilton Vienna Plaza
Famille
Commentaire : 14 juil. 2026
Bad choice , the worst loyalty program
Be careful if you want to choose this hotel. I had a booking , which I had to cancel because of medical reasons. I informed them by email , asking for a free cancellation , thinking that , maybe , being a Hilton Honors member will help me. They charged my card for the first night , refusing also to reschedule , at least , my booking. Disappointing customer service. The worst loyalty program.
Réponse de l'hôtel
Commentaire : 7 août 2026
Dear Mr. Mihai,
Thank you for taking the time to share your feedback.
We are truly sorry to learn that unforeseen medical circumstances impacted your travel plans, and we fully understand how frustrating and disappointing such a situation can be.
While all reservations are subject to the specific terms and conditions agreed upon at the time of booking, we always strive to review exceptional situations with care and consideration. Should you be able to provide documentation from a medical professional or healthcare institution confirming the circumstances, we would be pleased to reassess your case and determine whether any additional flexibility may be extended as a goodwill gesture.
We greatly value your loyalty as a Hilton Honors member and regret that your experience has left you feeling dissatisfied. We appreciate the opportunity to review the matter further and hope to have the chance to restore your confidence in us in the future.
Warm regards,
Hilton Vienna Plaza
Thank you for taking the time to share your feedback.
We are truly sorry to learn that unforeseen medical circumstances impacted your travel plans, and we fully understand how frustrating and disappointing such a situation can be.
While all reservations are subject to the specific terms and conditions agreed upon at the time of booking, we always strive to review exceptional situations with care and consideration. Should you be able to provide documentation from a medical professional or healthcare institution confirming the circumstances, we would be pleased to reassess your case and determine whether any additional flexibility may be extended as a goodwill gesture.
We greatly value your loyalty as a Hilton Honors member and regret that your experience has left you feeling dissatisfied. We appreciate the opportunity to review the matter further and hope to have the chance to restore your confidence in us in the future.
Warm regards,
Hilton Vienna Plaza
Excellent emplacement
Schottenring 11, Innere Stadt, Vienne, 1010, Autriche|1,04 km du centre-ville
Arrivée et départ
Arrivée à partir de :
15:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie acceptés moyennant supplément
Des lits supplémentaires sont disponibles moyennant des frais additionnels, selon la taille de la chambre.
Hilton Vienna Plaza : questions fréquentes
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