Sofitel Melbourne on Collins
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Infos rapides
Arrivée à partir de : | 15:00 |
|---|---|
Départ avant : | 11:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Commodités
Wi-Fi
Parking
Climatisation
Navette aéroport
Salle de sport
Réception 24h/24
Sofitel Melbourne on Collins : plus d'informations
Sofitel Melbourne on Collins
Situé à l'extrémité parisienne de Collins Street, au cœur du quartier central des affaires de Melbourne, le Sofitel Melbourne on Collins propose 363 chambres et suites luxueuses situées aux niveaux 36 à 50 de l'hôtel.
Commentaires de 
Famille
Commentaire : 6 juil. 2026
Date d'arrivée : juil. 2026
When Small Imperfections Are Outdone With Great Service
We made the right call picking Sofitel Melbourne on Collins for our first stay in the city. Its location on Collins Street was ideally placed to explore Melbourne's sights, cafés, theatres, shopping and tram network.
Before we even arrived, the hotel had already made a good impression through quick and proactive communication. After a long international flight our check in took significantly longer than expected and what I found most noticeable was how the hotel handled it. One of the leaders on their management team personally called our room to not only apologize but also listen to us and make sure that we were able to share what was at stake for us. I didn't remember the manager's name, but we had an honest discussion and her sincere follow-up gesture spoke volumes about the hotel's desire to keep folks happy.
The residents became the best part of our visit. Special shoutout to Lily at the Front Desk for her patience, professionalism and warmth. She addressed all our queries and made us feel at home during our stay.
We also enjoyed the Club Sofitel Lounge. Timed lounge sessions were required on weekends due to high demand, but Mr. Nishal and Reuben went out of their way as always to care for guests. Their enthusiasm, kindness and professionalism genuinely made all the difference and underscored Sofitel's standard of hospitality.
The room was large, gleaming clean and had lovely views facing the city. The shower bathroom could use an update post future, however the overall room comfort and cleanliness plus superb breakfast made up for it & enjoyable stay.
There are no perfect hotels, but the best hotels show their true nature when things go wrong. However, due to the professionalism of the management team and exceptional service provided by Lily, Mr. Nishal and Reuben, a minor setback turned into an unforgettable stay! We would happily go back and highly recommend anyone looking for real hospitality in Melbourne head to Sofitel Melbourne on Collins.
Before we even arrived, the hotel had already made a good impression through quick and proactive communication. After a long international flight our check in took significantly longer than expected and what I found most noticeable was how the hotel handled it. One of the leaders on their management team personally called our room to not only apologize but also listen to us and make sure that we were able to share what was at stake for us. I didn't remember the manager's name, but we had an honest discussion and her sincere follow-up gesture spoke volumes about the hotel's desire to keep folks happy.
The residents became the best part of our visit. Special shoutout to Lily at the Front Desk for her patience, professionalism and warmth. She addressed all our queries and made us feel at home during our stay.
We also enjoyed the Club Sofitel Lounge. Timed lounge sessions were required on weekends due to high demand, but Mr. Nishal and Reuben went out of their way as always to care for guests. Their enthusiasm, kindness and professionalism genuinely made all the difference and underscored Sofitel's standard of hospitality.
The room was large, gleaming clean and had lovely views facing the city. The shower bathroom could use an update post future, however the overall room comfort and cleanliness plus superb breakfast made up for it & enjoyable stay.
There are no perfect hotels, but the best hotels show their true nature when things go wrong. However, due to the professionalism of the management team and exceptional service provided by Lily, Mr. Nishal and Reuben, a minor setback turned into an unforgettable stay! We would happily go back and highly recommend anyone looking for real hospitality in Melbourne head to Sofitel Melbourne on Collins.
Réponse de l'hôtel
Commentaire : 7 juil. 2026
What a great five-star review to read and thank you for taking the time to share your appreciation with me. I certainly could not ask for better feedback, and I am thrilled that you enjoyed your stay here at Sofitel Melbourne On Collins. It is amazing to read how lily, Reuben and Nishal has managed to take such a good care of you. I very much look forward to welcoming you back to Sofitel Melbourne On Collins on many future occasions
Famille
AU
Commentaire : 19 août 2026
Not what it used to be
I am reviewing here because, despite being Accor Platinum and having 2 linked bookings, the hotel didn't send me a review link, likely because I raised issues during our stay. We stayed for a weekend this time as a family (2A + 2 teens) having stayed as a couple the last 2 winters for a similar trip. This time we booked a suite and also a twin room and used a suite night upgrade as a platinum perk. With each stay the lounge is getting busier and is now overrun. We went down for a drink ahead of our children on the first night and were told we couldn't be seated in the lounge as it was full and were put in the Atrium bar instead - with the welcome drink menu and only dry bar snacks. Far inferior to the lounge offering. We were eventually seated in the lounge before heading out for dinner, but it wasn't a great experience. The next night, despite being down in the lounge until almost 3pm, there was no mention of sessions for the evening canapés and drinks until we arrived just after the advertised start time to find they were running an earlier session and all the tables were already full again. It then involved being offered a table with no chairs, moving chairs around that didn't really fit the table, and eventually moving to fireside. Breakfast wasn't much better - each morning we had to wait for a table for breakfast and on the second morning they tried to seat us on 2 separate tables near each other rather than as a family.
I do a lot of travel for work and part of the value of Accor for me is to be able to use my perks for family and personal travel and Sofitel Melbourne has previously been a great winter stay. However, what was great 3 years ago was busy last year (sessions you needed to prebook for the lounge for evening drinks, but still great service and late check out offered proactively) and now just not feeling special at all. They clearly have capacity issues to address but what they are currently doing isn't working. Not wanting to hear from guests who haven't had a great stay is not reflective of a culture of wanting to improve.
I do a lot of travel for work and part of the value of Accor for me is to be able to use my perks for family and personal travel and Sofitel Melbourne has previously been a great winter stay. However, what was great 3 years ago was busy last year (sessions you needed to prebook for the lounge for evening drinks, but still great service and late check out offered proactively) and now just not feeling special at all. They clearly have capacity issues to address but what they are currently doing isn't working. Not wanting to hear from guests who haven't had a great stay is not reflective of a culture of wanting to improve.
Réponse de l'hôtel
Commentaire : 20 août 2026
Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins, and it is with regret that we did not meet your expectations on this occasion. We are sorry we let you down in those areas described and I sincerely apologise for the impact this had on your experience here. I can assure you that we are working hard to find better solutions for managing Club Sofitel during peak times.
I hope you will give us another chance and stay in a future.
I hope you will give us another chance and stay in a future.
Voyageur en solo
Commentaire : 11 août 2026
Needs big improvements
As a Gold Accor Explorer member it is disappointing to not be able to give Sofitel Melbourne a good review. Firstly dont tell people your room will be ready in an hour and then over 2.5hrs later still not ready. If I was told 3hrs no problem I would have returned instead of waiting. Staff are really hit and miss. Most Reception Staff need training in customer service to not border on rude and offer riendly service rather than making guests feel like an inconvenience. The exception was the lovely young blonde man who eventually gave me my room card.
The food for both Room Service and Atrium is very average. Pizza was disgusting and hardly eaten but both the Atrium and Reception Staff had no interest. I actually vomited that night after eating it.
Not a full toilet roll on holder and no spare. Shower either scolds you or is so cold. You get a work out pumping soap or shampoo dispenser. On the surface Sofitel Melbourne looks nice but needs many improvements. This review is based on 2 stays in a very short time. Very disappointing.
The food for both Room Service and Atrium is very average. Pizza was disgusting and hardly eaten but both the Atrium and Reception Staff had no interest. I actually vomited that night after eating it.
Not a full toilet roll on holder and no spare. Shower either scolds you or is so cold. You get a work out pumping soap or shampoo dispenser. On the surface Sofitel Melbourne looks nice but needs many improvements. This review is based on 2 stays in a very short time. Very disappointing.
Réponse de l'hôtel
Commentaire : 20 août 2026
Thank you for your review. We are truly sorry to hear that your stay fell short of expectations and would like to assure you this is not up to our usual standards at all. We take constructive feedback seriously and will address the issues you have raised. On behalf of Sofitel Melbourne On Collins, we thank you for your business and we hope we will have the opportunity to welcome you back again for a stay that meets your expectations for all the right reasons.
Voyageur d'affaires
Commentaire : 4 août 2026
Very disappointed
I was disappointed with this Sofitel for a number of reasons. No greeting on arrival for the concierge to take cases. Having to follow up for cases to be taken to the room. Follow up as cases did not quickly arrive in the room. The room itself was above average, but if this had been a standard 4 star hotel, which it’s not billed to be. At breakfast there was no one to take my mother and I to a table and 3 times in a row they could not bring the coffee my mother had kindly requested. Having been sick for 3 days after breakfast on the Sunday (another guest had also been sick too after the breakfast that day), I was told Health & Safety would be in touch. It is now over a week since I checked out and nobody has been in touch as I was advised they would be by a Manager who came over when I was relaying my sickness to reception. I will never return to this hotel and would also advise anyone else not to bother and to stay in the Ritz as I did on my last night in Melbourne. If comparing this Sofitel and the level of service to the last Sofitel I stayed in (Amsterdam) then this really was suboptimal.
Réponse de l'hôtel
Commentaire : 9 août 2026
Dear Cheryl,
Thank you for your review. We are truly sorry to hear that your overall stay fell short of expectations and would like to assure you this is not up to our usual standards at all. We take constructive feedback seriously and will address the issues you've raised. We have been in contact with you to further discuss your feedback and to apologise in person. On behalf of Sofitel Melbourne On Collins, we thank you for your business and we hope we will have the opportunity to welcome you back again for a stay that meets your expectations for all the right reasons.
Thank you for your review. We are truly sorry to hear that your overall stay fell short of expectations and would like to assure you this is not up to our usual standards at all. We take constructive feedback seriously and will address the issues you've raised. We have been in contact with you to further discuss your feedback and to apologise in person. On behalf of Sofitel Melbourne On Collins, we thank you for your business and we hope we will have the opportunity to welcome you back again for a stay that meets your expectations for all the right reasons.
Voyageur d'affaires
Commentaire : 16 juil. 2026
It’s showing its age!!!!
Unfortunately very bad. I stayed in Room 4323 and I must say it was a horrible experience. Besides feeling very old they have this light sensor that is meant to turn the lights on and then off as it detects movement. Good idea except I had to wait like 5 or more minutes before the lights would come on. Then the bathroom reminded me of my parents bathroom in the 80’s. The shower was incredibly sensitive. Start the hot water tap and it’s scolding and when you slightly turn on the cold water tap it becomes freezing. It genuinely was a bit of a nightmare. It’s a real shame as the staff were very good, and professional. It’s a shame I wasted my points.
Réponse de l'hôtel
Commentaire : 4 août 2026
Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins. We are was appreciative of your comments in relation to where we can improve our hotel and we take these on board. Please accept our apologies for all the disappointment caused. I will certainly share your comments about bathrooms with our owners. I was pleased to read that you found my team to be very good and professional. Once again, thank you for bringing your experience to my attention and hope we will see you again one day in the future.
Excellent emplacement
25 Collins St, Melbourne, 3000, Australie|0,88 km du centre-ville
Arrivée et départ
Arrivée à partir de :
15:00
Départ avant :
11:00
Bon à savoir
Animaux de compagnie interdits
Des lits supplémentaires sont disponibles moyennant des frais additionnels, selon la taille de la chambre.
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