Seasons Botanic Gardens
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Infos rapides
Arrivée à partir de : | 14:00 |
|---|---|
Départ avant : | 10:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Enfants | Les enfants sont acceptés dans cet hôtel. |
Commodités
Seasons Botanic Gardens : plus d'informations
Seasons Botanic Gardens
En choisissant Seasons Botanic Gardens à Melbourne (Quartier central des affaires de Melbourne), vous serez à moins de 15 minutes de marche de Royal Botanic Gardens et de National Gallery of Victoria. Cet appart'hôtel se trouve à 1,1 km de Melbourne Arts Centre et à 1,5 km de Albert Park Lake. Si pour vous, le plaisir passe avant tout, n'hésitez pas à profiter des infrastructures de loisirs de l'hébergement qui incluent notamment une piscine couverte, un sauna et un centre de fitness. Cet appart'hôtel propose également l'accès Wi-Fi à Internet gratuit, une télévision dans l'espace commun et un service d'assistance pour les visites touristiques ou l'achat de billets. Prenez un délicieux repas au restaurant et comblez tous vos petits creux en profitant du service d'étage (horaires limités) proposé par cet appart'hôtel. Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Si vous devez organiser une réunion à Melbourne, faites confiance à cet appart'hôtel qui dispose d'espaces événements mesurant 100 mètres carrés et comprenant un centre de conférence et 3 des salles de réunion. Un parking payant sans service de voiturier est disponible dans l'enceinte de l'hébergement. Les 57 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un micro-ondes et une télévision LED. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes numériques. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Commentaire : 7 juil. 2026
Date d'arrivée : juil. 2026
Room clean & spacious.
Commentaire : 20 juil. 2026
Date d'arrivée : juin 2026
Commentaire : 20 juil. 2026
AVOID
On our second night, my three-year-old son suffered a severe asthma-related coughing fit, which caused him to vomit on the bed. My husband immediately went to reception to advise staff of what had happened. We were reassured not to worry, told that “these things happen,” and staff kindly replaced the soiled blankets. We offered to leave the dirty blankets in the bathroom as we were checking out the following morning.
When checking out, I again informed reception about the vomit-soiled blankets and was once more told it was “no problem at all.”
Shortly after leaving the hotel, I received a phone call advising that I owed $30 for the blankets. During the same call, that amount was then changed to $70. This came as a complete shock given we had been reassured twice that the situation was understood and that there was nothing to worry about.
What made the situation even more concerning was the explanation provided. I was told the blankets needed to be thrown away because of the vomit. However, I was then informed that the hotel does not actually dispose of blankets with “a little bit” of vomit on them, only those with “a lot.” This raises serious hygiene concerns. The thought that bedding contaminated with bodily fluids may simply be reused depending on the amount is unacceptable.
The duty manager then stated that he had assumed there was only a small amount of vomit, which was why staff had initially told us not to worry. At no point did anyone show empathy or understanding that this was an unexpected medical episode involving a young child. Instead, the focus appeared to be on recovering money from guests.
I repeatedly requested to speak with the hotel manager to discuss the matter, but despite multiple requests, the manager refused to contact me. Instead, I was ultimately charged $50 in “damages” and told I should be grateful that the amount had been reduced.
The lack of compassion, poor communication, and refusal by management to address our concerns is completely unacceptable. Guests should not be reassured that an incident is “no problem” only to be contacted after departure and charged without warning.
To make matters worse, the overall condition of the hotel was well below an acceptable standard. The bathroom was dirty, the toilet still had another guest’s faeces on it when we arrived, the television did not work, the pool was unclean, and the spa was out of order.
Based on our experience, I cannot recommend this hotel. The standard of cleanliness, customer service, and management’s handling of genuine guest concerns was extremely disappointing.
Réponse de l'hôtel
Commentaire : 22 juil. 2026
When the incident was reported to reception, our team was advised that your son had vomited a small amount on the doona and that it had been cleaned. Based on the information provided at the time, our team reassured your party and promptly supplied a replacement doona so you could continue your stay comfortably. As the doona had not yet been inspected, our staff were not in a position to determine whether it would require replacement.
Following your departure, our housekeeping team inspected the doona and found it had been extensively soiled with vomit to the extent that it could not be professionally cleaned to the hygiene standards required for future guest use. In accordance with our hygiene procedures, the doona was removed from service and replaced. A charge was subsequently applied in accordance with our property policy regarding irreparably damaged room items. As a gesture of goodwill, the amount charged was reduced.
We would also like to clarify the comments regarding hygiene. The suggestion that contaminated doonas are reused depending on the amount of soiling is incorrect and does not reflect our procedures. Any doona or other linen that cannot be restored to the required hygiene standards through professional laundering is permanently removed from service and replaced. Guest health and safety remain our highest priority.
We also note the additional comments regarding the condition of the room and hotel facilities. As these concerns were not brought to our attention during your stay, we were not given the opportunity to inspect or address them at the time. Nevertheless, we take all guest feedback seriously and have shared your comments with the relevant departments for review.
While we regret that this matter could not be resolved to your satisfaction, we appreciate the opportunity to clarify the circumstances and remain committed to providing a clean, safe and welcoming environment for all our guests.
Kind regards,
Seasons Botanic Gardens
Commentaire : 23 juin 2026
Date d'arrivée : juin 2026
The hotel is lovely with good amenities and excellent location. It is a little dated without exhaust fans in the bathroom or enough power points and power point location (none near the table).
Commentaire : 3 juin 2026
Date d'arrivée : avr. 2026
Très bon emplacement
348 St Kilda Rd, Melbourne, 3004, Australie|2,11 km du centre-ville
Arrivée et départ
Arrivée à partir de :
14:00
Départ avant :
10:00
Bon à savoir
Les enfants sont acceptés dans cet hôtel.
Tous les âges
34 € (AUD55) par personne et par nuit
Jusqu’à 3 ans
4 € (AUD5) par personne et par nuit
Animaux de compagnie interdits
