Numa Düsseldorf Leo
Düsseldorf : trouvez le meilleur hôtel dans cette ville à vos dates, par prix ou par préférence
Numa Düsseldorf Leo : comparez les offres sur des centaines de sites, au même endroit
Recherchez une offre avec l'annulation gratuite ou d'excellentes évaluations
Comparez les chambres et les prix
Nous comparons les prix de centaines de sites pour vous trouver les meilleures offres
Infos rapides
Arrivée à partir de : | 15:00 |
|---|---|
Départ avant : | 11:00 |
Animaux de compagnie | Animaux de compagnie acceptés moyennant supplément |
Commodités
Numa Düsseldorf Leo : plus d'informations
Numa Düsseldorf Leo
En choisissant Numa Düsseldorf Leo, vous profiterez d'un séjour à Düsseldorf (Centre-ville), à 3 min en voiture de Königsallee et à 6 minutes de Salle Mitsubishi Electric Halle. Cet appart'hôtel se trouve à 5,1 km de Parc d’exposition Messe Düsseldorf et à 6,3 km de Stade Merkur Spiel-Arena. Profitez des nombreux équipements et services qui caractérisent l'hébergement, notamment l'accès Wi-Fi à Internet gratuit et l'accès gratuit à un centre de fitness voisin. Les équipements et services proposés incluent une consigne à bagages, un ascenseur et des casiers. Un parking payant sans service de voiturier est disponible dans l'enceinte de l'hébergement. Les 30 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un réfrigérateur et un micro-ondes. Les chambres sont dotées d'un balcon aménagé. Une télévision connectée 43 pouces avec chaînes numériques assure votre divertissement et l'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux.
Commentaire : 20 mai 2026
Date d'arrivée : mai 2026
Commentaire : 27 mars 2026
Date d'arrivée : mars 2026
Numa Düsseldorf Leo – sobering all along the line
Synthetic bedding / dust allergy: A communication chaos
Already 14 days before arrival we informed Numa that we need synthetic bedding; among other things due to a house dust allergy of my partner. On the day of arrival itself at 12 noon (mind you while we were already on the road) we received the information that you could not fulfill this request. As a "solution" we were offered a free cancellation. We had booked a flexible rate anyway. So that was not an accommodation, but simply a reference to existing booking conditions.
What followed was a chaotic back-and-forth of two phone calls and numerous emails; all during our journey. The statements changed several times and contradicted each other: At first it was said that there was no synthetic bedding at all, then one, then this one set was not ready for use, and finally we were confirmed that it had already been made up in the apartment. The room was lt. Confirmation ready to move in since 10 a.m. After our arrival it turned out: There was only down/feather bedding available.
There was no solution proposed by Numa. We offered ourselves to get synthetic bedding after 11 hours of arrival and asked for reimbursement of the costs of around 50 euros. This proposal was categorically rejected.
Hygiene and condition of the apartment: Far below acceptable level
The apartment had numerous defects on arrival, which we documented and also communicated to Numa:
• The floor throughout the apartment was visibly dirty and dusty
• Coconut residue stuck to the kitchen ventilation grill
• A hair lay openly visible by the microwave
• The freezer compartment and refrigerator were dirty, the freezer compartment additionally iced on the back wall
• Even on light switches there was clearly visible dust
• The door frame of the balcony door was dirty
• There was a strikingly high number of silverfish throughout the apartment – well beyond what could be described as 'normal'
Note:
There was an additional cleaning (the time of which was not agreed) after the 1st night on the complaints and there was no improvement. Some of the photos were taken only afterwards.
Furniture and equipment
• One chair had an almost broken backrest
• Three other chairs were heavily stained
• The TV had a large, clearly visible scratch
• Four hangers were broken
• The LED spots on the bathroom ceiling flickered
Booked parking: Paid but not available
We had booked and paid for a parking space for the entire stay. One evening, however, all Numa parking spaces were occupied; obviously overbooked (with only 3 parking spaces). The service referred us at 11 pm to the garage operator Contipark/Momentum. At the same time, we were confirmed that the garage was "open 24/7" according to the included link, although this link showed opening hours until 9pm. Only after massive emphasis on our part was the parking lot available again from the following day.
Service and follow-up: Unreliable and untrustworthy
The experience with the service runs as a common thread throughout the stay:
• A compensation of 15% related to the bedding theme was promised to us on day 1 -> we never received it
• A callback from the management was promised for the following Monday -> it never came
• We asked for the email address of the management -> it was never shared with us
• Finally, we were offered compensation of 30% on the total stay, which we accepted. This commitment is available to us both via WhatsApp and email verbatim and in writing
• The actual repayment was made in three individual amounts, which did not correspond to 30% of the total stay. Suddenly there was no longer talk of the total stay, but only of the pure overnight stay without taxes and additional costs; contrary to the own written promise
Conclusion
We have been working in the hotel industry for well over 10 years ourselves and against this background we deliberately judge our experience with realistic expectations. All the more serious is what we have experienced here.
Numa Düsseldorf Leo, with its furnishings and apartment concept, offers a product that would basically have a lot of potential. However, our experience shows that the guest is not the focus of this provider. Promised services are not provided, information constantly changes and contradicts each other, written commitments are interpreted differently retrospectively, and offering solutions independently does not seem to be part of the repertoire. Promises (whether by telephone or in writing) have no reliable meaning whatsoever with this provider in our experience.
It’s a shame, because with a professional, honest and guest-oriented approach, this concept could really work very well.
Commentaire : 23 juil. 2026
Date d'arrivée : juil. 2026
Commentaire : 9 nov. 2025
Date d'arrivée : nov. 2025
Highly recommend
Réponse de l'hôtel
Commentaire : 12 nov. 2025
We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!
Best regards,
Jana
Numa Guest Experience Team
Commentaire : 4 nov. 2025
Date d'arrivée : oct. 2025
Excellent emplacement
43 Am Wehrhahn, District 1-Stadtmitte, Düsseldorf, 40211, Allemagne|1,57 km du centre-ville
Arrivée et départ
Arrivée à partir de :
15:00
Départ avant :
11:00
Bon à savoir
Animaux de compagnie acceptés moyennant supplément
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.