Villa d'Este
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حقائق سريعة
تسجيل الوصول بدءًا من: | 2:00 م |
|---|---|
تسجيل المغادرة قبل: | 12:00 م |
الحيوانات الأليفة | يُسمح بالحيوانات الأليفة مجانًا |
وسائل الراحة
مطعم
خدمة الغرف
المزيد من المعلومات حول Villa d'Este
Villa d'Este
This 5 star hotel is located on the coastline of Como and was established in 1568. It is a short drive away from the Como and the nearest station is Como San Giovanni. The Hotel has 2 restaurants, 2 bars, a conference room, an indoor swimming pool, an outdoor swimming pool and a fitness centre/gym. All 152 rooms are equipped with minibar, hairdryer, safe and air conditioning.
التقييمات من 
مسافر في مجموعة
تاريخ التعليق: 05/07/2026
تاريخ الإقامة: يوليو 2026
On the occasion of the July 4th holiday
In the past, I had already had the privilege of dining at Villa d'Este.
I often frequented the bar after dinner to go have a last drink before sleeping, and I had a few aperitifs there.
So I knew well what I was getting into.
I knew that the service and the quality would not disappoint me, just as it is impossible to be disappointed by the property and the location. Truly impossible.
Just seeing the bathrooms is enough: the bathrooms are practically small suites, so imagine everything else!
Every year Villa d'Este, for the American holiday of July 4th, organizes a themed dinner, complete with a show and fireworks.
To be able to describe the evening, I need to arm myself with a dictionary and look for the exact terms to do it justice.
Having established that the location is breathtaking, as already mentioned — but it really is so beautiful that I could go on for hours repeating it — the aperitif before the start of the dinner was a very positive beginning. I hadn't imagined it like that and it surprised me a lot.
Waiters with trays in their hands full of glasses of champagne — there was other stuff too, but I, having nothing against champagne, dedicated myself to that and honestly I don't know what else they were serving.
You wouldn't even have time to finish your glass before the waiter would materialize in front of you, either with the bottle to refill your glass or with the tray to offer you one.
The appetizers that were going around were a sight for the eyes and a joy for the palate, a balance and a flavor from the Arabian Nights.
I felt like I was in a movie, like in those TV series where in the morning a person gets up and says
"tonight we're throwing a party" and in the evening the whole city is at the private party!
Beautiful, beautiful people. I feasted my eyes seeing so much elegance: the women in dresses and the men dressed like men.
I think it's worth it just for that, to see that class and elegance again that the world has forgotten.
The table was a little jewel. Set with candles and fresh flowers, it was a real treat.
Fixed menu with water and wine included.
You certainly won't leave hungry or thirsty.
The portions were just right, and the glasses were never, ever empty, not even for a second: they were promptly refilled with both water and wine.
Fixed menus and beautiful locations, as we know, sometimes disappoint.
Just think of New Year's Eve, where you often pay a lot and eat poorly, so the thought that something similar could happen here had crossed our minds.
We ask the chef for forgiveness for even thinking it!
Everything was truly perfect.
Dinner passed with flying colors!
I thought it would be one of those once-in-a-lifetime experiences, but we had such a good time and everything was so wonderful that it might just become our tradition too. A regular appointment where, for one evening, everything around you is just magic and beauty.
I often frequented the bar after dinner to go have a last drink before sleeping, and I had a few aperitifs there.
So I knew well what I was getting into.
I knew that the service and the quality would not disappoint me, just as it is impossible to be disappointed by the property and the location. Truly impossible.
Just seeing the bathrooms is enough: the bathrooms are practically small suites, so imagine everything else!
Every year Villa d'Este, for the American holiday of July 4th, organizes a themed dinner, complete with a show and fireworks.
To be able to describe the evening, I need to arm myself with a dictionary and look for the exact terms to do it justice.
Having established that the location is breathtaking, as already mentioned — but it really is so beautiful that I could go on for hours repeating it — the aperitif before the start of the dinner was a very positive beginning. I hadn't imagined it like that and it surprised me a lot.
Waiters with trays in their hands full of glasses of champagne — there was other stuff too, but I, having nothing against champagne, dedicated myself to that and honestly I don't know what else they were serving.
You wouldn't even have time to finish your glass before the waiter would materialize in front of you, either with the bottle to refill your glass or with the tray to offer you one.
The appetizers that were going around were a sight for the eyes and a joy for the palate, a balance and a flavor from the Arabian Nights.
I felt like I was in a movie, like in those TV series where in the morning a person gets up and says
"tonight we're throwing a party" and in the evening the whole city is at the private party!
Beautiful, beautiful people. I feasted my eyes seeing so much elegance: the women in dresses and the men dressed like men.
I think it's worth it just for that, to see that class and elegance again that the world has forgotten.
The table was a little jewel. Set with candles and fresh flowers, it was a real treat.
Fixed menu with water and wine included.
You certainly won't leave hungry or thirsty.
The portions were just right, and the glasses were never, ever empty, not even for a second: they were promptly refilled with both water and wine.
Fixed menus and beautiful locations, as we know, sometimes disappoint.
Just think of New Year's Eve, where you often pay a lot and eat poorly, so the thought that something similar could happen here had crossed our minds.
We ask the chef for forgiveness for even thinking it!
Everything was truly perfect.
Dinner passed with flying colors!
I thought it would be one of those once-in-a-lifetime experiences, but we had such a good time and everything was so wonderful that it might just become our tradition too. A regular appointment where, for one evening, everything around you is just magic and beauty.
تعليق الفندق
تاريخ التعليق: 11/07/2026
Gentile MNAGIOeVIAGGIO,
La ringraziamo sinceramente per la Sua recensione e per aver dedicato il Suo tempo a condividere il suo splendido feedback sulla Sua visita recente in occasione della Festa del 4 Luglio.
Siamo lieti di apprendere che tutto il nostro staff sia stato in grado di offrirle un'esperienza così piacevole e memorabile e che abbia apprezzato l'incantevole atmosfera dell’Hotel.
Ricevere commenti positivi dai nostri stimati ospiti è sempre gratificante ed è una grande fonte di ispirazione e motivazione per tutti noi
Rimaniamo in attesa di accoglierLa nuovamente a Villa d'Este in un prossimo futuro.
Cordiali Saluti
Davide Bertilaccio
CEO
Villa d'Este La Collezione
La ringraziamo sinceramente per la Sua recensione e per aver dedicato il Suo tempo a condividere il suo splendido feedback sulla Sua visita recente in occasione della Festa del 4 Luglio.
Siamo lieti di apprendere che tutto il nostro staff sia stato in grado di offrirle un'esperienza così piacevole e memorabile e che abbia apprezzato l'incantevole atmosfera dell’Hotel.
Ricevere commenti positivi dai nostri stimati ospiti è sempre gratificante ed è una grande fonte di ispirazione e motivazione per tutti noi
Rimaniamo in attesa di accoglierLa nuovamente a Villa d'Este in un prossimo futuro.
Cordiali Saluti
Davide Bertilaccio
CEO
Villa d'Este La Collezione
زوجان
AU
تاريخ التعليق: 26/06/2026
تاريخ الإقامة: يونيو 2026
Beautiful but expensive
This hotel is rightly a member of Leading Hotels of the World. The building is well maintained and it has an idyllic position on Lake Como. We stayed here largely because of its mention in the Michelin Green Guide to Italy. Staff were very helpful when we discovered that we should have reserved a table at the Grill and Platano restaurants on arrival if not well before.
On the downside, we felt that the restaurant availability issue should have been highlighted earlier. Dining at the hotel is an integral part of the experience as it is a resort style hotel. I appreciate the reason for the jacket requirement at the Veranda but we travel light (hand carry only on airlines) and I wasn't going to bring a jacket half the way round the world to dine in an ambient temperature of 36˚C as it was when we were there. The one dining "experience" that was freely available was the "Sapori di Mare" meal, which was good but offered far too much food. One should finish a good meal feeling satisfied but we felt bloated.
The gardens are well maintained up to a point. Some of the space is now taken up by tennis courts and I was a bit disappointed by the state of the "hiking"/jogging paths. These are definitely worth exploring and give splendid views on to the lake, villa and grounds but were covered by fallen leaves (in June) and we found one of the jogging direction signs lying on the ground at a path junction. With all the staff around, perhaps someone could be spared to sweep away the leaves and maintain the signage? Better signage of the "hiking" trails would definitely add value to this part of the experience.
On the downside, we felt that the restaurant availability issue should have been highlighted earlier. Dining at the hotel is an integral part of the experience as it is a resort style hotel. I appreciate the reason for the jacket requirement at the Veranda but we travel light (hand carry only on airlines) and I wasn't going to bring a jacket half the way round the world to dine in an ambient temperature of 36˚C as it was when we were there. The one dining "experience" that was freely available was the "Sapori di Mare" meal, which was good but offered far too much food. One should finish a good meal feeling satisfied but we felt bloated.
The gardens are well maintained up to a point. Some of the space is now taken up by tennis courts and I was a bit disappointed by the state of the "hiking"/jogging paths. These are definitely worth exploring and give splendid views on to the lake, villa and grounds but were covered by fallen leaves (in June) and we found one of the jogging direction signs lying on the ground at a path junction. With all the staff around, perhaps someone could be spared to sweep away the leaves and maintain the signage? Better signage of the "hiking" trails would definitely add value to this part of the experience.
تعليق الفندق
تاريخ التعليق: 28/06/2026
Dear Mr Robert K,
Thank you very much for residing at Villa d’Este and for taking the time to share your honest feedback on your recent visit.
We are glad to learn that you enjoyed the Hotel and its grounds and we thank you very much for your highlights on the jogging path which we have shared with our maintenance and gardeners to fix immediately and for a future betterment on the signage.
On the other hand, we are sorry for failing in the on-site Restaurant reservation which we generally suggest prior arrival, but it is clear that in this case we fell short. Rest assured all of your remarks will be discussed internally
to avoid the repetition of similar situation.
Mr Robert K, thank you once again for your feedback. We look forward to welcoming you back soon to Villa d’Este.
Kind regard
Davide Bertilaccio
CEO
Villa d'Este La Collezione
Thank you very much for residing at Villa d’Este and for taking the time to share your honest feedback on your recent visit.
We are glad to learn that you enjoyed the Hotel and its grounds and we thank you very much for your highlights on the jogging path which we have shared with our maintenance and gardeners to fix immediately and for a future betterment on the signage.
On the other hand, we are sorry for failing in the on-site Restaurant reservation which we generally suggest prior arrival, but it is clear that in this case we fell short. Rest assured all of your remarks will be discussed internally
to avoid the repetition of similar situation.
Mr Robert K, thank you once again for your feedback. We look forward to welcoming you back soon to Villa d’Este.
Kind regard
Davide Bertilaccio
CEO
Villa d'Este La Collezione
مسافر برفقة العائلة
تاريخ التعليق: 22/06/2026
تاريخ الإقامة: يونيو 2026
Rethink Staying Here: Mediocre Service and Zero Hospitality
Villa d’Este is undoubtedly a beautiful property with an iconic location on Lake Como, but unfortunately the service fell far short of what one would expect from a hotel of this caliber and price point.
The most frustrating aspect of our stay was the complete lack of basic in-room amenities and the staff’s inability to address even simple requests. One evening I called and asked if a tea kettle or coffee maker could be delivered to our room so that I could make tea. The staff seemed genuinely confused by the request. A short time later, room service arrived with two empty cappuccino cups—and nothing else. No kettle, no hot water, no coffee machine, and no tea. In what world can someone make tea with two empty cappuccino cups? The entire interaction was so bizarre that it felt like a comedy sketch rather than service at one of Italy’s most famous luxury hotels.
Service throughout the property was consistently slow and often nonexistent. At the bar, it was common to wait 30–45 minutes before anyone came to take an order. More often than not, we eventually had to get up and physically find a waiter ourselves.
Another major issue was communication. A significant portion of the staff struggled to understand basic English. To be clear, I do not blame the employees themselves. They were generally polite and doing their best. The responsibility lies with management. At an international luxury hotel that caters to guests from around the world, staff should be properly trained and equipped to communicate effectively with guests. On multiple occasions we would order something that was listed directly on the menu, only to be met with blank stares and obvious confusion because the staff had no idea what we were asking for. Again, this is not an employee problem—it is a management and training problem.
What makes this particularly disappointing is that Villa d’Este charges rates comparable to the finest hotels in the world. At that level, guests expect attentive service, prompt responses, and staff who can confidently handle basic requests. Instead, we experienced long waits, poor communication, and a level of service that was shockingly below luxury-hotel standards.
During the same trip, we stayed at Funken Lodge in northern Norway. Many people would assume that a small hotel in the Arctic could never compete with a world-famous property like Villa d’Este. However, when I say that the service, hospitality, and professionalism at Funken Lodge were ten times better, I am not exaggerating. The difference was remarkable. One hotel seemed genuinely focused on anticipating guest needs and delivering exceptional service, while the other appeared content to rely on its reputation and location.
The setting is spectacular, but a beautiful property can only carry a hotel so far. Unfortunately, the service experience was one of the most disappointing I have encountered at a luxury hotel.
The most frustrating aspect of our stay was the complete lack of basic in-room amenities and the staff’s inability to address even simple requests. One evening I called and asked if a tea kettle or coffee maker could be delivered to our room so that I could make tea. The staff seemed genuinely confused by the request. A short time later, room service arrived with two empty cappuccino cups—and nothing else. No kettle, no hot water, no coffee machine, and no tea. In what world can someone make tea with two empty cappuccino cups? The entire interaction was so bizarre that it felt like a comedy sketch rather than service at one of Italy’s most famous luxury hotels.
Service throughout the property was consistently slow and often nonexistent. At the bar, it was common to wait 30–45 minutes before anyone came to take an order. More often than not, we eventually had to get up and physically find a waiter ourselves.
Another major issue was communication. A significant portion of the staff struggled to understand basic English. To be clear, I do not blame the employees themselves. They were generally polite and doing their best. The responsibility lies with management. At an international luxury hotel that caters to guests from around the world, staff should be properly trained and equipped to communicate effectively with guests. On multiple occasions we would order something that was listed directly on the menu, only to be met with blank stares and obvious confusion because the staff had no idea what we were asking for. Again, this is not an employee problem—it is a management and training problem.
What makes this particularly disappointing is that Villa d’Este charges rates comparable to the finest hotels in the world. At that level, guests expect attentive service, prompt responses, and staff who can confidently handle basic requests. Instead, we experienced long waits, poor communication, and a level of service that was shockingly below luxury-hotel standards.
During the same trip, we stayed at Funken Lodge in northern Norway. Many people would assume that a small hotel in the Arctic could never compete with a world-famous property like Villa d’Este. However, when I say that the service, hospitality, and professionalism at Funken Lodge were ten times better, I am not exaggerating. The difference was remarkable. One hotel seemed genuinely focused on anticipating guest needs and delivering exceptional service, while the other appeared content to rely on its reputation and location.
The setting is spectacular, but a beautiful property can only carry a hotel so far. Unfortunately, the service experience was one of the most disappointing I have encountered at a luxury hotel.
تعليق الفندق
تاريخ التعليق: 24/06/2026
Dear Mr 9CarsonK,
Thank you for taking the time to share such a detailed account of your recent stay and please accept my most sincere apologies that your visit to Villa d'Este did not meet the expectations or the standards we hold ourselves to.
The experience you describe made up of misunderstandings on simple requests and a slow service do not reflect the hospitality every guest of this house deserves and your perception is a matter I am taking to heart personally with the relevant heads of department.
The more sensitive points you have raised deserve a careful and private attention rather than a public exchange. I would consider it a privilege if you could write to me directly at mirko.marchi@villadeste.it, so that I may follow up with you directly.
It would mean a great deal to welcome you and your family back and to restore the trust you placed in us when you chose to return.
With my most sincere regards,
Mirko Marchi
General Manager
Villa d'Este
Thank you for taking the time to share such a detailed account of your recent stay and please accept my most sincere apologies that your visit to Villa d'Este did not meet the expectations or the standards we hold ourselves to.
The experience you describe made up of misunderstandings on simple requests and a slow service do not reflect the hospitality every guest of this house deserves and your perception is a matter I am taking to heart personally with the relevant heads of department.
The more sensitive points you have raised deserve a careful and private attention rather than a public exchange. I would consider it a privilege if you could write to me directly at mirko.marchi@villadeste.it, so that I may follow up with you directly.
It would mean a great deal to welcome you and your family back and to restore the trust you placed in us when you chose to return.
With my most sincere regards,
Mirko Marchi
General Manager
Villa d'Este
زوجان
تاريخ التعليق: 20/06/2026
تاريخ الإقامة: مايو 2026
Excellently superb ❤️
Fantastic location, perhaps the best, for a perfect wedding. The park is extraordinary; there is no place more beautiful than this.
تعليق الفندق
تاريخ التعليق: 23/06/2026
Gentile Signor LeoR34S,
La ringraziamo sinceramente per la Sua recensione e per aver dedicato del tempo a condividere il suo splendido riscontro sulla Sua visita recente. Sono lieto di apprendere che ha apprezzato l'incantevole proprietà.
Ricevere feedback positivi dai nostri stimati ospiti è sempre gratificante ed è una grande fonte di ispirazione e motivazione per tutti noi.
Rimaniamo in attesa di accoglierLa nuovamente a Villa d'Este in un prossimo futuro.
Cordiali Saluti
Davide Bertilaccio
CEO
Villa d'Este La Collezione
La ringraziamo sinceramente per la Sua recensione e per aver dedicato del tempo a condividere il suo splendido riscontro sulla Sua visita recente. Sono lieto di apprendere che ha apprezzato l'incantevole proprietà.
Ricevere feedback positivi dai nostri stimati ospiti è sempre gratificante ed è una grande fonte di ispirazione e motivazione per tutti noi.
Rimaniamo in attesa di accoglierLa nuovamente a Villa d'Este in un prossimo futuro.
Cordiali Saluti
Davide Bertilaccio
CEO
Villa d'Este La Collezione
مسافر برفقة العائلة
تاريخ التعليق: 16/06/2026
تاريخ الإقامة: يونيو 2026
This place is magic!
We had a dream visit to this luxurious resort hotel on Lake Como in late May / early June 2026.
We were upgraded into a balcony suite in the Queen’s Pavilion. Great view, elegant suite.
All of the restaurants and bars here were phenomenal. We stayed on site for dinner every night but one, when we took a boat ride to another nice place in the area.
We had some formal clothes with us, and the hotel concierge arranged a photo shoot in their gardens with a local professional photographer. Best pictures ever taken of us, thanks Gabriele Basilico!
We were shooting for the moon here and this exceeded all of our expectations. We’ll be back some day.
We were upgraded into a balcony suite in the Queen’s Pavilion. Great view, elegant suite.
All of the restaurants and bars here were phenomenal. We stayed on site for dinner every night but one, when we took a boat ride to another nice place in the area.
We had some formal clothes with us, and the hotel concierge arranged a photo shoot in their gardens with a local professional photographer. Best pictures ever taken of us, thanks Gabriele Basilico!
We were shooting for the moon here and this exceeded all of our expectations. We’ll be back some day.
تعليق الفندق
تاريخ التعليق: 17/06/2026
Dear Mr Mark S,
We thank you for sharing your heartfelt review and we enjoy reading about the quality time and the lovely experience recently spent with us.
We are glad that we were able to provide you with a great stay and that we were able to exceed your expectations ! We thank you for your very nice words towards our unique property and we will certainly share we will certainly share your words of appreciation to all our staff members!
We look forward to welcoming you back again on the shores of Lake Como to Villa d'Este!
Sincerely,
Davide Bertilaccio
CEO
Villa d'Este La Collezione
We thank you for sharing your heartfelt review and we enjoy reading about the quality time and the lovely experience recently spent with us.
We are glad that we were able to provide you with a great stay and that we were able to exceed your expectations ! We thank you for your very nice words towards our unique property and we will certainly share we will certainly share your words of appreciation to all our staff members!
We look forward to welcoming you back again on the shores of Lake Como to Villa d'Este!
Sincerely,
Davide Bertilaccio
CEO
Villa d'Este La Collezione
موقع ممتاز
Via Regina, 40, ، Cernobbio، 22012، إيطاليا|0.51 كم من وسط المدينة
تسجيل الوصول وتسجيل المغادرة
تسجيل الوصول بدءًا من:
2:00 م
تسجيل المغادرة قبل:
12:00 م
معلومات مفيدة
يُسمح بالحيوانات الأليفة مجانًا
يُرجى الاتصال بالفندق لمعرفة تفاصيل حول إضافة أسرّة إضافية.
Villa d'Este: الأسئلة الشائعة
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