Hôtel Le Lana
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In sintesi
Check-in dalle ore: | 16:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Colazione | Colazione disponibile |
Animali | Animali domestici ammessi con un costo aggiuntivo |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
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Hôtel Le Lana
Situato sulle alture della località di Courchevel, questo hotel a 5 stelle offre una piscina interna riscaldata, un centro fitness e un centro benessere Clarins. La struttura dista 25 km dalla stazione ferroviaria di Moûtiers. Tutte le eleganti camere sono dotate di minibar, TV a schermo piatto e connessione Wi-Fi gratuita. I bagni privati includono prodotti Clarins. Alcune sistemazioni vantano un balcone. Il ristorante dell'hotel Le Lana serve un buffet sulla terrazza esposta a sud, per il pranzo e la cena. Potrete gustare un cocktail al piano bar con vista panoramica sul paesaggio. Il Le Lana ospita un negozio di sci in loco che fornisce il noleggio di attrezzature da sci. A vostra disposizione anche un tavolo da biliardo, una sala giochi e una sala cinema. Le boutique di lusso del resort sono raggiungibili a piedi. Il parcheggio privato in loco è disponibile a un costo aggiuntivo.
Data del commento: 24 apr 2026
Periodo del soggiorno: apr 2026
BEAUTIFUL DISCOVERY
Data del commento: 9 mar 2026
Periodo del soggiorno: mar 2026
Worst hotel ever
First, I want to mention that the staff were generally very nice and polite. Most of the team tried to be helpful and welcoming, which I appreciated.
However, the management was a completely different story. The manager I interacted with was rude and dismissive, which made the situation even more frustrating when trying to address issues with the room.
The room itself was far from what you would expect from a 5-star hotel. The interiors felt old and outdated, and the overall condition did not match the luxury standards the hotel advertises.
Even worse, the cleanliness was unacceptable. The room smelled unpleasant and did not feel properly cleaned. For a hotel at this price point and reputation in Courchevel, this was shocking.
Overall, while some of the staff were kind and tried their best, the poor management, outdated rooms, and lack of cleanliness made this a very disappointing stay. I would not consider it a true 5-star experience.
Risposta dell'hotel
Data del commento: 13 mar 2026
We understand that you did not like the room that you booked online.
When you informed us about it we proposed you a free upgrade in another category (other location in the hotel, higher category and more modern style) that was available. You refused it.
Our rooms are conformed with our 5 star classment.
You did not liked the style of the room but you had pictures online when you proceed with the booking to see what it looked like.
We invite you to contact us directly for booking next time if you have special requests for your stay.
With our Best Regards,
The Lana Team
Data del commento: 21 mar 2026
Periodo del soggiorno: mar 2026
Wonderful ski-in ski-out experience
Data del commento: 15 feb 2026
Periodo del soggiorno: feb 2026
Establishment and service not up to standards
Data del commento: 13 gen 2026
Periodo del soggiorno: gen 2026
Average
The major issue was housekeeping. One day our room was not cleaned in the evening, even though this hotel claims to offer twice-daily cleaning. At first, nobody even apologized. Only after we insisted did they come to the room. The staff did not really listen, and the supervisor pretended not to understand the issue until we explained several times. In the end, cleaning was done poorly. Most of the housekeeping staff do not speak French and barely speak English, and their attitude was not professional.
Another big disappointment was that for a five-star hotel charging around €1200 per night, even basic water was not included. At check-in, we were told that water was chargeable. Later we found out that only two small 0.3L bottles are provided once per day, and any additional bottle costs €12. This is shocking for a hotel of this level. We constantly had to ask for water and were charged for extra bottles, which is completely unacceptable at this price point.
The hotel itself is also very outdated. It feels like it was last renovated around 2010–2012. The furniture, spa, restaurant, doors — everything looks old. There was even a slight sewage smell in the room. If this were 2012, I would have been impressed. But in 2026, this is simply not acceptable for a five-star hotel.
The spa staff was friendly, but the spa itself is also very old and clearly not renovated for many years. The reception, however, was one of the weakest points — they were cold, indifferent and not client-oriented at all.
Now the positives. The concierge service was very good. The hotel offers complimentary taxis around Courchevel, which is a big advantage since taxis there are expensive. We were picked up and dropped off quickly and efficiently. The restaurant and bar service were good, the food was very tasty, and drinks were decent. The hotel offers half board (breakfast and dinner included), which was convenient, although even at breakfast some items and water were still charged extra.
The ski facilities are also a strong point. There is a ski rental inside the hotel, and you can ski directly in and out — this is very convenient. The location in general is good for skiing. The staff in these areas was friendly and helpful.
The hotel is very oriented toward Russian guests — menus in Russian and some Russian-speaking staff. For Russian-speaking guests this may be comfortable, and perhaps this is why the hotel still attracts visitors.
Overall, while the location, restaurant, concierge and ski access are good, the outdated condition, poor reception service, expensive basic amenities like water, and especially the theft issue make this hotel absolutely not worth the price. For Courchevel, if you want a real five-star experience, you should expect to pay much more than €1200 per night — but this hotel does not meet even that level.
Posizione eccellente
Route de Bellecote, Courchevel, 73120, Francia|1,85 km dal centro
Check-in e check-out
Check-in dalle ore:
16:00
Check-out entro le ore:
12:00
Informazioni utili
I bambini sono i benvenuti in questo hotel
da 4 a 10 anni
€ 210 a persona a notte
a partire da 11 anni
€ 330 a persona a notte
fino a 4 anni
€ 90 a persona a notte
Animali domestici ammessi con un costo aggiuntivo
Colazione disponibile
Opzioni colazione
Colazione continentale
Prezzo colazione
€ 50 a persona
Cash