班霍尔姆海滨酒店
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酒店简况
最早入住时间： | 15:00 |
|---|---|
最晚退房时间： | 11:00 |
宠物 | 可携带宠物，需额外收费 |
设施
Wi-Fi
停车
温泉浴
餐厅
禁止吸烟
允许携带宠物
进一步了解班霍尔姆海滨酒店
班霍尔姆海滨酒店
OUR RESTAURANT IS HUGELY POPULAR AND IT IS THEREFORE IMPORTANT THAT YOU MAKE A RESERVATION. This peaceful hotel is in the Lolland town of Bandholm, by the sea. It offers a sea-view garden, WiFi and on-site parking are free.
评价出处：
家庭旅客
评价日期：2026年7月10日
入住日期：2026年7月
Nice stay
Great experience. Fantastic helpful and smiling staff, super room and really delicious food both breakfast and ala carte menu in the evening.
Coming definitely again
Coming definitely again
家庭旅客
评价日期：2026年8月7日
入住日期：2026年8月
Disappointing and not worth the money
We had booked a superior double room for a single night, for 1485 kr. and got a room in a building, a bit from the hotel. The room was very dirty. There was a strange smell in the bathroom, the toilet was not clean. The shower was drained and dropped constantly, and there was mold in the shower cabin. One of the armchairs had broken, so one was about to fall through, and there were stains on the armrests and on the pillows. We had booked a table in the restaurant in the evening and sat at the door to the kitchen where we "had great pleasure of" hearing the staff in the kitchen. The food was ok, but there were flies, dust and generally dirty in the restaurant. Breakfast was ok.
酒店回复
评价日期：2026年8月11日
Thank you for taking the time to share your detailed feedback with us.
We are very sorry to hear that your stay did not meet the standards you rightly expected. We sincerely apologize for the issues you experienced with the cleanliness and condition of the room, including the bathroom, shower, furniture, and stained furnishings. This is certainly not the level of cleanliness or maintenance we aim to provide our guests, and we understand your disappointment.
We are equally concerned to hear about your experience in the restaurant. The location of your table near the kitchen, as well as the cleanliness issues you encountered, clearly did not provide the pleasant dining experience we strive to offer. We will address these matters with both our housekeeping and restaurant teams to ensure that the appropriate corrective measures are taken.
We are pleased to hear that you found the breakfast satisfactory, although we regret that this could not compensate for the shortcomings you experienced during the rest of your stay.
Your feedback is important to us, and we appreciate you bringing these matters to our attention. Please accept our sincere apologies for the inconvenience and disappointment caused. We hope to have the opportunity to welcome you again in the future and provide you with the experience you originally expected from us.
We are very sorry to hear that your stay did not meet the standards you rightly expected. We sincerely apologize for the issues you experienced with the cleanliness and condition of the room, including the bathroom, shower, furniture, and stained furnishings. This is certainly not the level of cleanliness or maintenance we aim to provide our guests, and we understand your disappointment.
We are equally concerned to hear about your experience in the restaurant. The location of your table near the kitchen, as well as the cleanliness issues you encountered, clearly did not provide the pleasant dining experience we strive to offer. We will address these matters with both our housekeeping and restaurant teams to ensure that the appropriate corrective measures are taken.
We are pleased to hear that you found the breakfast satisfactory, although we regret that this could not compensate for the shortcomings you experienced during the rest of your stay.
Your feedback is important to us, and we appreciate you bringing these matters to our attention. Please accept our sincere apologies for the inconvenience and disappointment caused. We hope to have the opportunity to welcome you again in the future and provide you with the experience you originally expected from us.
情侣
评价日期：2026年8月22日
入住日期：2026年8月
Disappointed compared to the last visit to the same hotel.
You wrote a review of Bandholm Badehotel.
Aug 22, 2026
Our primary visit was to see the Dodecahedron where the last stone was finished.
Breakfast was okay, first day. Day 2 they didn't get up on time, there were missing things, sausages eggs, I could keep going.
The room that has nothing to do with Bandholm Badehotel. 1 sale in an old glassblowing factory. (we are both 65!) 2 nights 2835,- a bit too expensive when you think about staying somewhere else and having to go up a chicken ladder. Holes in the wing, but with amber plugs. Bedside table where the price tag had not been removed, as it was now burned on. If we were to use an iron, it would not be possible as both the base and the iron were damaged. The first evening, no one asked about our food in the restaurant. Only when I asked for the bill could I say that the food was cold, probably because the plate came from the freezer.! We were asked if we wanted coffee dessert or coffee at home, we said no thanks. The next day, there was a knock on the door at 3:30 PM because we were missing towels, I have never tried that before. When we left the hotel, we were not asked again if we had had a good stay. Today is the owner. https://horizon.dk/about So think about it when you book the hotel, they have several houses in the city where they send guests. It was our second visit, but we are not in doubt that it was the last.
Aug 22, 2026
Our primary visit was to see the Dodecahedron where the last stone was finished.
Breakfast was okay, first day. Day 2 they didn't get up on time, there were missing things, sausages eggs, I could keep going.
The room that has nothing to do with Bandholm Badehotel. 1 sale in an old glassblowing factory. (we are both 65!) 2 nights 2835,- a bit too expensive when you think about staying somewhere else and having to go up a chicken ladder. Holes in the wing, but with amber plugs. Bedside table where the price tag had not been removed, as it was now burned on. If we were to use an iron, it would not be possible as both the base and the iron were damaged. The first evening, no one asked about our food in the restaurant. Only when I asked for the bill could I say that the food was cold, probably because the plate came from the freezer.! We were asked if we wanted coffee dessert or coffee at home, we said no thanks. The next day, there was a knock on the door at 3:30 PM because we were missing towels, I have never tried that before. When we left the hotel, we were not asked again if we had had a good stay. Today is the owner. https://horizon.dk/about So think about it when you book the hotel, they have several houses in the city where they send guests. It was our second visit, but we are not in doubt that it was the last.
家庭旅客
评价日期：2026年7月30日
入住日期：2026年6月
Nice restaurant but very disappointing hotel
Avoid staying at this hotel. It was so disappointing and we actually left after a few hours as we were so unhappy. We checked into the family villa which we were so excited about and spent a lot of money to stay the night here and it was dirty, sticky floors, mess around the front door entrance and dead mosquitos everywhere outside of the property (to name a few issues). I felt extremely uncomfortable as I felt like my young son was unsafe. A sharp bath panel was completely hanging off and some screws on the side. He could have hurt himself on this or eaten the screws. Why wouldn't this be fixed before. The cot mattress was completely discolored and filthy. We had a very quick lunch at the restaurant which the service was very good and food tasty. When emailing the manager he was very unhelpful and defensive. He didn't comment on any of my safety issues. Very disappointing all round.
酒店回复
评价日期：2026年7月31日
Dear Guest,
Thank you for taking the time to share your experience with us.
We are genuinely sorry to read that your stay did not live up to your expectations, especially as you had been looking forward to staying in our family villa. We fully understand how disappointing it must have been to decide to leave only a few hours after your arrival.
First and foremost, we take your comments regarding safety very seriously. The issues you describe, including the damaged bath panel, exposed screws, and the condition of the cot mattress, are naturally matters we do not take lightly. Guest safety is always a priority, and your feedback will be followed up internally to ensure these concerns are investigated thoroughly.
We are equally sorry to hear that the cleanliness of the villa did not meet your expectations. Cleanliness is a fundamental part of the experience we strive to deliver, and we regret that this was not your impression.
At the same time, we appreciate your kind words about our restaurant. It is encouraging to hear that you enjoyed both the food and the service during lunch, despite your overall disappointment with your stay.
We are also sorry that you felt our communication following your visit was not helpful. It is always our intention to listen carefully to our guests' concerns and respond in a respectful and constructive manner. We regret that this was not how you experienced our correspondence.
Thank you again for bringing these matters to our attention. Feedback such as yours is important, as it helps us identify where we need to improve. We appreciate your honesty and are sorry that we did not provide the experience you had hoped for.
Kind regards,
Heidi
Bandholm Badehotel
Thank you for taking the time to share your experience with us.
We are genuinely sorry to read that your stay did not live up to your expectations, especially as you had been looking forward to staying in our family villa. We fully understand how disappointing it must have been to decide to leave only a few hours after your arrival.
First and foremost, we take your comments regarding safety very seriously. The issues you describe, including the damaged bath panel, exposed screws, and the condition of the cot mattress, are naturally matters we do not take lightly. Guest safety is always a priority, and your feedback will be followed up internally to ensure these concerns are investigated thoroughly.
We are equally sorry to hear that the cleanliness of the villa did not meet your expectations. Cleanliness is a fundamental part of the experience we strive to deliver, and we regret that this was not your impression.
At the same time, we appreciate your kind words about our restaurant. It is encouraging to hear that you enjoyed both the food and the service during lunch, despite your overall disappointment with your stay.
We are also sorry that you felt our communication following your visit was not helpful. It is always our intention to listen carefully to our guests' concerns and respond in a respectful and constructive manner. We regret that this was not how you experienced our correspondence.
Thank you again for bringing these matters to our attention. Feedback such as yours is important, as it helps us identify where we need to improve. We appreciate your honesty and are sorry that we did not provide the experience you had hoped for.
Kind regards,
Heidi
Bandholm Badehotel
情侣
评价日期：2026年7月29日
入住日期：2026年7月
Unacceptable room and deceptive online images
Having had time to reflect I have to say my experience was appalling.
I booked this hotel in anticipation that it would be a pleasant break on our road journey home to the UK from Sweden.
On arrival, my wife and I were a little concerned. The exterior of the hotel appeared to need a bit of care and attention, notably the window frames on what looks like a sprawling property need repainting.
There seemed to be very few staff and signposting was poor.
When we found reception the person who saw to check in was friendly.
We were directed to the stables and the room was frankly unacceptable.
We had booked a deluxe double and the room looked nothing like the images on the hotel’s online booking system.
The neutral colour was frankly depressing.
The furniture was cheap and the room was spartan.
Although there was a tv, there was no fridge . The tea/coffee making facilities were meagre.
The bathroom was very small and had dark coloured grouting which meant it was either dirty or looked dirty.
Worse of all, the room had a low level but unavoidable smell which was unpleasant. It smelled of cigarettes and other odours.
After some reflection we decided that we would leave on the basis something had come up and to avoid an unpleasant confrontation. It resulted in a further journey south resulting in a duplicated hotel charge for the night.
I did raise this with the hotel by email.
The hotel correctly pointed out that in leaving in this way we deprived it of the opportunity to address our concerns and it was entirely our decision to incur the cost of another hotel.
I did respond by
1. Acceptance the hotel wasn’t given the chance to deal with our concerns, but I had given a reason for this.
2. I raised the cost of another hotel to emphasise our disappointment.
3. Their reply did not address the specific criticisms of the room we were allocated or our concern that the website had misleading images of what they offer by way of a deluxe room.
4. By no criteria could the room be described as deluxe
I received no response to this second email.
Frankly unacceptable
I booked this hotel in anticipation that it would be a pleasant break on our road journey home to the UK from Sweden.
On arrival, my wife and I were a little concerned. The exterior of the hotel appeared to need a bit of care and attention, notably the window frames on what looks like a sprawling property need repainting.
There seemed to be very few staff and signposting was poor.
When we found reception the person who saw to check in was friendly.
We were directed to the stables and the room was frankly unacceptable.
We had booked a deluxe double and the room looked nothing like the images on the hotel’s online booking system.
The neutral colour was frankly depressing.
The furniture was cheap and the room was spartan.
Although there was a tv, there was no fridge . The tea/coffee making facilities were meagre.
The bathroom was very small and had dark coloured grouting which meant it was either dirty or looked dirty.
Worse of all, the room had a low level but unavoidable smell which was unpleasant. It smelled of cigarettes and other odours.
After some reflection we decided that we would leave on the basis something had come up and to avoid an unpleasant confrontation. It resulted in a further journey south resulting in a duplicated hotel charge for the night.
I did raise this with the hotel by email.
The hotel correctly pointed out that in leaving in this way we deprived it of the opportunity to address our concerns and it was entirely our decision to incur the cost of another hotel.
I did respond by
1. Acceptance the hotel wasn’t given the chance to deal with our concerns, but I had given a reason for this.
2. I raised the cost of another hotel to emphasise our disappointment.
3. Their reply did not address the specific criticisms of the room we were allocated or our concern that the website had misleading images of what they offer by way of a deluxe room.
4. By no criteria could the room be described as deluxe
I received no response to this second email.
Frankly unacceptable
黄金地段
Havnegade 37, Bandholm, 4941, 丹麦|距离市中心 0.23公里
入住和退房
最早入住时间：
15:00
最晚退房时间：
11:00
实用资讯
可携带宠物，需额外收费
请联系酒店获取有关添加额外床位的详情。
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