D'Resort @ Downtown East
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Front desk 24 hour
Restaurant
Non-smoking
More about D'Resort @ Downtown East
D'Resort @ Downtown East
Surrounded by the natural greenery of Pasir Ris Park away from the hustle and bustle of the city, D'Resort @ Downtown East offers accommodation in Singapore.
Reviews from 
Solo traveller
CH
Comment: 8 Aug 2026
Would be perfect for teens and young adults
D’Resort is a large resort hotel at the eastern end of Singapore. It caters for groups, particularly children, teens and families. As it’s adjacent to a huge water park with many water slides then it is ideally situated for teens and young adults. I chose the hotel as it is not too far from the airport, though you need to take a taxi (under S$25 with a Grab car, which is the local version of Uber). The rooms are spacious and comfortable. There is a little shop selling snacks on the reception level, so you can get breakfast supplies there if you prefer that to buying their breakfast, which didn’t look very attractive. There is a shopping mall with many food outlets 10 minutes walk away. A pleasant option to get to the Pasir Ris MRT station is to walk by the waterside then through the park, about a 25 minute walk. A couple of small things were lacking in the room which I would have found useful: a face flannel and tissues. One of the receptionists was very helpful when I arrived and lent me cash to pay the taxi driver (I hadn't registered a bank card to pay the Grab car - big oops!)
Hotel response
Comment: 10 Aug 2026
Dear MarionBurkimsher, Warm greetings from D'Resort! We are glad to hear that you had an enjoyable stay with us and thank you for sharing your experience. We will also take your suggestion into consideration and review it as part of our ongoing efforts to improve our overall guest experience. Once again, we thank you for your invaluable feedback and we look forward to receiving your continuous support. Regards, Guest Services Manager
Family traveller
Comment: 15 Aug 2026
Extremely Disappointed Experience - 0/5 ⭐️
I had an extremely disappointing experience at D’Resort @ Downtown East. The service quality was poor, but what disappointed me the most was how the hotel handled my Lost & Found issue and communicated with me afterwards.
After checking out, I realised that I had accidentally left one of my belongings in the room. When I contacted the hotel, I was told that housekeeping had found it near a garbage bag, assumed it was rubbish, and threw it away.
To be very clear, I did NOT put my belongings inside a garbage bag or leave them as rubbish. The item was properly placed inside its own bag and left on the floor of the room.
When I called the hotel about this, instead of receiving a proper apology, the hotel staff repeatedly explained that housekeeping thought it was rubbish because it was near a garbage bag. Not once did I receive a sincere apology for my belongings being thrown away.
What made the situation even more frustrating was the attitude of the hotel manager. While discussing the Lost & Found incident, the manager actually brought up that our room was “very messy” and complained about the condition of the room to us.
This was extremely unnecessary and unprofessional. We had actually cleaned up the rubbish in the room and gathered the dirty towels before leaving. We were not leaving the room full of rubbish or treating it carelessly.
Even if the room had been messy, that still does not justify housekeeping assuming that a properly bagged personal belonging was rubbish and throwing it away. Instead of addressing our complaint and taking responsibility for the Lost & Found incident, the manager made us feel as though we were being blamed for the hotel’s mistake.
There were also multiple other problems during our stay:
• The air-conditioning was not cold enough.
• The basin was clogged.
• The operator/customer service was poor and unhelpful when we called for assistance.
• We requested an extra bed, but were told it could not be provided.
• We requested 2 pillows and 1 blanket, but were told that only one pillow per room could be provided, and a blanket could not be provided.
The Lost & Found incident alone was already disappointing, but the lack of apology, the poor communication, and the manager turning the situation around and complaining about our room instead of properly addressing our concern made the entire experience much worse.
Mistakes can happen, but good customer service is about how a hotel handles those mistakes. Unfortunately, I did not feel that D’Resort took responsibility or treated my concern with the level of professionalism I expected.
Very disappointing experience. I would not recommend D’Resort @ Downtown East and I will definitely not stay here again.
After checking out, I realised that I had accidentally left one of my belongings in the room. When I contacted the hotel, I was told that housekeeping had found it near a garbage bag, assumed it was rubbish, and threw it away.
To be very clear, I did NOT put my belongings inside a garbage bag or leave them as rubbish. The item was properly placed inside its own bag and left on the floor of the room.
When I called the hotel about this, instead of receiving a proper apology, the hotel staff repeatedly explained that housekeeping thought it was rubbish because it was near a garbage bag. Not once did I receive a sincere apology for my belongings being thrown away.
What made the situation even more frustrating was the attitude of the hotel manager. While discussing the Lost & Found incident, the manager actually brought up that our room was “very messy” and complained about the condition of the room to us.
This was extremely unnecessary and unprofessional. We had actually cleaned up the rubbish in the room and gathered the dirty towels before leaving. We were not leaving the room full of rubbish or treating it carelessly.
Even if the room had been messy, that still does not justify housekeeping assuming that a properly bagged personal belonging was rubbish and throwing it away. Instead of addressing our complaint and taking responsibility for the Lost & Found incident, the manager made us feel as though we were being blamed for the hotel’s mistake.
There were also multiple other problems during our stay:
• The air-conditioning was not cold enough.
• The basin was clogged.
• The operator/customer service was poor and unhelpful when we called for assistance.
• We requested an extra bed, but were told it could not be provided.
• We requested 2 pillows and 1 blanket, but were told that only one pillow per room could be provided, and a blanket could not be provided.
The Lost & Found incident alone was already disappointing, but the lack of apology, the poor communication, and the manager turning the situation around and complaining about our room instead of properly addressing our concern made the entire experience much worse.
Mistakes can happen, but good customer service is about how a hotel handles those mistakes. Unfortunately, I did not feel that D’Resort took responsibility or treated my concern with the level of professionalism I expected.
Very disappointing experience. I would not recommend D’Resort @ Downtown East and I will definitely not stay here again.
Family traveller
Comment: 10 Aug 2026
Kind hearted caterer
Mr Foo, my patient wanted to thanks you for fulfilling his last wish with his family , even go to extra miles to let them use your cafe for gathering the last moment of his time, without any charges . compliments from the guests, and family. The food are very nice.
They wish to thanks you again and May god bless you.
They wish to thanks you again and May god bless you.
Hotel response
Comment: 10 Aug 2026
Dear Fearless26360299027, we hope that Mr Foo enjoyed his stay with us! Your kind words about Rainforest Cafe and team will surely make their day and serve as great motivation for all of us to continue going the extra mile for all of our guests. Best Regards, Guest Services Manager
Family traveller
Comment: 9 Aug 2026
Wonderful extended stay @ D'Resort.
We moved in end May and stayed for almost 3 months due to ongoing HIP + home renovation works.
We were assigned room 359 in the Mangrove block.
Front door faces Gallop Stables, we can see the horses out and about on some mornings.
Great location, walking distance to Downtown East & E!Hub.
Free shuttle bus to Pasir Ris Mrt station as well.
It has been a delightful stay.
Special mention to Riaz for coordinating & making the booking + extension a breeze.
We faced some flushing issues with the toilet on the 1st couple of days.
I mentioned it to the front desk & coordination was swift.
The engineering team came and managed to resolve it within the day.
Big shout-out to Lucy, our housekeeper.
She has such a cheerful disposition and is very meticulous in her work.
Thank you all for taking such great care of us.
We were assigned room 359 in the Mangrove block.
Front door faces Gallop Stables, we can see the horses out and about on some mornings.
Great location, walking distance to Downtown East & E!Hub.
Free shuttle bus to Pasir Ris Mrt station as well.
It has been a delightful stay.
Special mention to Riaz for coordinating & making the booking + extension a breeze.
We faced some flushing issues with the toilet on the 1st couple of days.
I mentioned it to the front desk & coordination was swift.
The engineering team came and managed to resolve it within the day.
Big shout-out to Lucy, our housekeeper.
She has such a cheerful disposition and is very meticulous in her work.
Thank you all for taking such great care of us.
Hotel response
Comment: 10 Aug 2026
Dear Moonchild, we are glad to hear that you had a wonderful experience staying with us and your compliment to Mr Riaz and Ms Lucy would definitely make their day and serves as a great form of motivation for us to walk the extra mile in providing services to all our guests. Best Regards, Guest Services Manager
Anonymous traveller
Comment: 7 Aug 2026
Stayed in: Aug 2026
Family-friendly resort with a waterpark and slides. The room was clean and spacious. The only downfall is that to walk to the room the door isn’t automated and it was difficult to hold a glass door open with luggage and a baby stroller. Also, I requested a baby cot and when we walked into the room the baby cot was just tossed across the room and blocked the entrance rather than being placed anywhere in the room. The front desk staff was nice and helpful. They had a grocer (mainly sold junk food) and cafe (some people had breakfast there but we didn’t) that were small but attached to the main entrance. There is a mall attached to the resort that has restaurants, bars, activities like virtual golf, gymnastics, taekwondo, bike rentals, and karaoke. The waterpark and slides were our favorite part. In all honesty, we stayed one night and did the waterpark and slides after we checked out and it was perfect. I would recommend to stay for one night only and you are able to enjoy everything on the resort property within one day.
Very good location
1 Pasir Ris Cl, Northeast, Singapore, 519599, Singapore|15.31 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
D'Resort @ Downtown East: FAQs
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