Hotel Atlantis Amsterdam
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
More about Hotel Atlantis Amsterdam
Hotel Atlantis Amsterdam
Hotel Atlantis is located in a lively area, around the block from Amsterdam’s Sarphatipark and the famous Albert Cuyp street market with many local bars. It has a 24-hour reception, a bicycle rental service and rooms with free WiFi.
Reviews from 
Family traveller
Comment: 3 Jul 2026
Stayed in: Jul 2026
Exceptional staff who went above and beyond ⭐
We stayed here for two nights during our family trip to Amsterdam, and I honestly can't recommend this hotel highly enough.
The hotel itself was excellent. Our room was clean, comfortable and quiet, the breakfast was delicious with plenty of choice, and the location was ideal. The tram stop is just a short walk away, making it so easy to explore the city.
What really made our stay exceptional, though, was the staff.
Every member of the team we encountered was friendly, welcoming and genuinely happy to help, but two people in particular deserve special recognition: Maaike and Taimoor.
Unfortunately, our journey home became incredibly stressful when our Eurostar train was cancelled at very short notice. Travelling with my two teenagers, we suddenly found ourselves trying to work out how to get back to the UK. Maaike and Taimoor were absolutely wonderful. They showed such kindness, patience and genuine compassion at a time when I really needed it. They went above and beyond to help us, offering practical assistance, reassurance and simply making us feel supported during a very difficult situation.
It's easy to provide good service when everything is going smoothly, but it's during stressful moments that exceptional hospitality really shines through. Maaike and Taimoor are a real credit to the hotel, and their kindness is something my children and I won't forget.
Thank you to the whole team for making our stay such a positive experience despite our travel difficulties. We thoroughly enjoyed our time in Amsterdam and would happily stay here again. Highly recommended!
The hotel itself was excellent. Our room was clean, comfortable and quiet, the breakfast was delicious with plenty of choice, and the location was ideal. The tram stop is just a short walk away, making it so easy to explore the city.
What really made our stay exceptional, though, was the staff.
Every member of the team we encountered was friendly, welcoming and genuinely happy to help, but two people in particular deserve special recognition: Maaike and Taimoor.
Unfortunately, our journey home became incredibly stressful when our Eurostar train was cancelled at very short notice. Travelling with my two teenagers, we suddenly found ourselves trying to work out how to get back to the UK. Maaike and Taimoor were absolutely wonderful. They showed such kindness, patience and genuine compassion at a time when I really needed it. They went above and beyond to help us, offering practical assistance, reassurance and simply making us feel supported during a very difficult situation.
It's easy to provide good service when everything is going smoothly, but it's during stressful moments that exceptional hospitality really shines through. Maaike and Taimoor are a real credit to the hotel, and their kindness is something my children and I won't forget.
Thank you to the whole team for making our stay such a positive experience despite our travel difficulties. We thoroughly enjoyed our time in Amsterdam and would happily stay here again. Highly recommended!
Hotel response
Comment: 6 Jul 2026
Dear catherinewl6066JB,
Thank you for your incredibly kind and detailed review. We are delighted to hear that you enjoyed your stay with us, from the comfort and cleanliness of your room to our breakfast offering and convenient location for exploring Amsterdam.
We are especially grateful for your words about our team. It means a great deal to know that their kindness and support made a real difference during what was clearly a very stressful situation for your family. We will be sure to share your special recognition with Maaike and Taimoor, as well as the rest of the team, as feedback like yours is truly meaningful and motivating.
We are sorry that your journey home did not go as planned, but we are pleased that our team was able to provide reassurance and assistance when you needed it most.
Thank you again for your thoughtful recommendation. We would be very happy to welcome you and your family back on a future visit to Amsterdam.
Kind regards,
Hotel Atlantis Team
Thank you for your incredibly kind and detailed review. We are delighted to hear that you enjoyed your stay with us, from the comfort and cleanliness of your room to our breakfast offering and convenient location for exploring Amsterdam.
We are especially grateful for your words about our team. It means a great deal to know that their kindness and support made a real difference during what was clearly a very stressful situation for your family. We will be sure to share your special recognition with Maaike and Taimoor, as well as the rest of the team, as feedback like yours is truly meaningful and motivating.
We are sorry that your journey home did not go as planned, but we are pleased that our team was able to provide reassurance and assistance when you needed it most.
Thank you again for your thoughtful recommendation. We would be very happy to welcome you and your family back on a future visit to Amsterdam.
Kind regards,
Hotel Atlantis Team
Business traveller
Comment: 15 Jun 2026
Stayed in: Jun 2026
HOTEL ON WORKS - TERRIBLE SERVICE
COMPLETE DISAPPOINTMENT !!
The hotel was on construction works when arrived, not advised to travel agents, but the rate was charged as normal. Hard work noises from 08:00 am.
Elevator dismantled, stairs ridiculously stretch, some 1 mt wide, two people cannot cross, steps taller than deep, uncomfortable and very dangerous.
Room not cleaned in 3 days !!
Room delivered with broken parts, fridge not cooling, totally unacceptable.
But the worse is, after telling about the room to, not one, but two, receptionists, nothing done.
PROBABLY THE WORST HOTEL IN AMSTERDAM THESE DAYS.
I cannot imagine a worse service in a major European city, for more than 400 € for 3 nights, only BB.
The hotel was on construction works when arrived, not advised to travel agents, but the rate was charged as normal. Hard work noises from 08:00 am.
Elevator dismantled, stairs ridiculously stretch, some 1 mt wide, two people cannot cross, steps taller than deep, uncomfortable and very dangerous.
Room not cleaned in 3 days !!
Room delivered with broken parts, fridge not cooling, totally unacceptable.
But the worse is, after telling about the room to, not one, but two, receptionists, nothing done.
PROBABLY THE WORST HOTEL IN AMSTERDAM THESE DAYS.
I cannot imagine a worse service in a major European city, for more than 400 € for 3 nights, only BB.
Hotel response
Comment: 16 Jun 2026
Dear A3832YLjosem,
Thank you for taking the time to share your feedback. We are very sorry to hear about the significant issues you experienced during your stay, including the impact of ongoing construction work, noise disturbances, and the inconvenience caused by the temporary unavailability of the elevator. We also sincerely apologize for the concerns you raised regarding room cleanliness, maintenance issues, and the lack of timely resolution from our team when these matters were reported. This is not the standard of service we aim to provide, and we fully understand your frustration. Your comments have been escalated to the relevant departments for immediate review so that we can address both the operational issues and the communication failures you experienced. We truly regret that your stay did not meet expectations and appreciate you bringing these matters to our attention.
Kind regards,
Hotel Atlantis Team
Thank you for taking the time to share your feedback. We are very sorry to hear about the significant issues you experienced during your stay, including the impact of ongoing construction work, noise disturbances, and the inconvenience caused by the temporary unavailability of the elevator. We also sincerely apologize for the concerns you raised regarding room cleanliness, maintenance issues, and the lack of timely resolution from our team when these matters were reported. This is not the standard of service we aim to provide, and we fully understand your frustration. Your comments have been escalated to the relevant departments for immediate review so that we can address both the operational issues and the communication failures you experienced. We truly regret that your stay did not meet expectations and appreciate you bringing these matters to our attention.
Kind regards,
Hotel Atlantis Team
Couple
Comment: 11 Feb 2026
Stayed in: Jan 2026
Quiet location, friendly staff, ok rooms
Nice quiet location with two tram stops close by, one going towards Amsterdam Centraal and the city center. Hotel staff are friendly and kind. We had to stay an extra night and they were able to accommodate us. The rooms are kind of small and dirty, with the heat barely working in our first room and no internal heating in our second room (they did provide a space heater haha). Breakfast is ok. It’s a buffet style, but they could offer more options. Additionally, they were doing construction while we were there, and they did not give us a heads up so it was fun waking up to the sound of construction on our first morning. However, I do like how they think sustainably, you can request when your room gets cleaned so that there isn’t a lot of waste.
Hotel response
Comment: 12 Feb 2026
Dear Max,
Thank you for sharing your detailed feedback. We’re glad you appreciated our quiet location, convenient tram access, friendly staff, and our sustainable practices. We also appreciate your comments about the rooms, heating, breakfast options, and the unexpected construction noise. Your observations are valuable and will help us improve the overall guest experience. We hope to welcome you back in the future for a more comfortable and seamless stay.
Kind regards,
Hotel Atlantis Team
Thank you for sharing your detailed feedback. We’re glad you appreciated our quiet location, convenient tram access, friendly staff, and our sustainable practices. We also appreciate your comments about the rooms, heating, breakfast options, and the unexpected construction noise. Your observations are valuable and will help us improve the overall guest experience. We hope to welcome you back in the future for a more comfortable and seamless stay.
Kind regards,
Hotel Atlantis Team
Solo traveller
Comment: 28 Jun 2026
Stayed in: Jun 2026
Do not even think about it
I had a highly disappointing stay at Hotel Atlantis. There was an ongoing renovation, resulting in continuous, loud drilling and machinery noise throughout the day.
The service and room amenities were unacceptable for the price paid:
There was no proper bed; it was just a thin cushion thrown over a sofa bed.The hairdryer and the TV were broken.
I explicitly requested room cleaning at the front desk, but my room was left completely untouched.
The only good things were the location and the breakfast. However, this place is barely better than a hostel. I definitely do not recommend it.
The service and room amenities were unacceptable for the price paid:
There was no proper bed; it was just a thin cushion thrown over a sofa bed.The hairdryer and the TV were broken.
I explicitly requested room cleaning at the front desk, but my room was left completely untouched.
The only good things were the location and the breakfast. However, this place is barely better than a hostel. I definitely do not recommend it.
Hotel response
Comment: 30 Jun 2026
Dear mjuld,
Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our location and breakfast, but we are truly sorry that your overall experience did not meet your expectations. We sincerely apologize for the disruption caused by renovation work, as well as the issues you encountered with room comfort, in room facilities, and housekeeping service. This is not the standard we aim to deliver, and we understand how frustrating this must have been during your stay. Your comments have been shared with the relevant teams to be addressed as a priority, and we appreciate you bringing these matters to our attention.
Kind regards,
Hotel Atlantis Team
Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our location and breakfast, but we are truly sorry that your overall experience did not meet your expectations. We sincerely apologize for the disruption caused by renovation work, as well as the issues you encountered with room comfort, in room facilities, and housekeeping service. This is not the standard we aim to deliver, and we understand how frustrating this must have been during your stay. Your comments have been shared with the relevant teams to be addressed as a priority, and we appreciate you bringing these matters to our attention.
Kind regards,
Hotel Atlantis Team
Couple
Comment: 20 Jun 2026
Stayed in: Apr 2026
Black mold, defective sanitary facilities, and noise; not recommended.
Rating: 1 star
Unfortunately, we must advise against booking this hotel. Our room was located directly on the main corridor on the ground floor and was in an unacceptable condition:
Health risk: Significant black mold on the window frames.
Sanitary deficiencies: Clogged shower drain, cracked sink, holes, and loose tiles in the bathroom.
Extreme noise: Starting at 6:30 AM from guests and staff in the hallway, plus a construction site directly in the lobby.
Lack of cleanliness: Dirty shower, peeling wallpaper, heavily soiled radiators, cracks in the tiles.
We reported the deficiencies immediately to the staff, but no alternative accommodation was offered to us. After just one night, we had to check out for health reasons and book another hotel at short notice.
Unfortunately, we must advise against booking this hotel. Our room was located directly on the main corridor on the ground floor and was in an unacceptable condition:
Health risk: Significant black mold on the window frames.
Sanitary deficiencies: Clogged shower drain, cracked sink, holes, and loose tiles in the bathroom.
Extreme noise: Starting at 6:30 AM from guests and staff in the hallway, plus a construction site directly in the lobby.
Lack of cleanliness: Dirty shower, peeling wallpaper, heavily soiled radiators, cracks in the tiles.
We reported the deficiencies immediately to the staff, but no alternative accommodation was offered to us. After just one night, we had to check out for health reasons and book another hotel at short notice.
Hotel response
Comment: 23 Jun 2026
Dear Safari40815737244,
Thank you for taking the time to share your detailed feedback. We sincerely apologize that your stay did not meet your expectations and that you experienced several issues with the condition of your room. The concerns you have raised regarding cleanliness, maintenance, noise, and the overall comfort of the room are very serious, and we understand how disappointing and frustrating this must have been. We regret that we did not provide a more satisfactory solution at the time of your stay and will review the situation with our housekeeping, maintenance, and front desk teams to ensure that appropriate improvements are made. Guest comfort and safety are extremely important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to restore your confidence in our hotel in the future.
Kind regards,
Hotel Atlantis Team
Thank you for taking the time to share your detailed feedback. We sincerely apologize that your stay did not meet your expectations and that you experienced several issues with the condition of your room. The concerns you have raised regarding cleanliness, maintenance, noise, and the overall comfort of the room are very serious, and we understand how disappointing and frustrating this must have been. We regret that we did not provide a more satisfactory solution at the time of your stay and will review the situation with our housekeeping, maintenance, and front desk teams to ensure that appropriate improvements are made. Guest comfort and safety are extremely important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to restore your confidence in our hotel in the future.
Kind regards,
Hotel Atlantis Team
Location
Ceintuurbaan 215, Zuid, Amsterdam, 1074 CV, Netherlands|1.73 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
2 years old and under
Free
2 years old and under
Free
Pets not allowed
Breakfast available
Breakfast options
Continental breakfast, Halal breakfast
Breakfast price
14,432 F (≈EUR 22)/person
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). When booking for more than 10 guests or 5 rooms, and bookings for more then 14 days a prepayment of 25% of the total amount is required on the day of booking. Please note that the rooms are non-refundable. Please note that guests are required to bring the credit card that was used to make the booking, when they book at a non refundable rate. Guests can contact the property directly with any possible questions or remarks on this matter. Please note that when the creditcard holder it not present he/she is required to give a written permission and a copy of the ID to make use of this card. please note the hotel is currently undergoing renovation. Work takes place exclusively (Monday to Friday) between 9:00 and 17:00,them doing everything possible to minimise any inconvenience, ensuring your stay remains as comfortable as possible
This hotel accepts the following payment methods:
Cash
Hotel Atlantis Amsterdam: FAQs
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