纳塔利公寓酒店
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酒店简况
最早入住时间： | 15:00 |
|---|---|
最晚退房时间： | 11:00 |
宠物 | 不得携带宠物。 |
设施
Wi-Fi
停车
空调
机场巴士
游泳池
温泉浴
进一步了解纳塔利公寓酒店
纳塔利公寓酒店
Situated within 1.4 km of Central Malia Beach and 6.1 km of Lixnostatis Folk Museum, Natali Apartments by Estia features rooms with air conditioning and a private bathroom in Malia. The property has pool and garden views, and is 8.
评价出处：
团体旅客
评价日期：2026年7月28日
入住日期：2026年7月
Ottimo
We stayed for a week, 12 of us, booking three apartments. We were given a suite, even though we hadn't requested it, on the top floor of the building. It had a beautiful view of the city and a very large balcony, perfect for groups. Parking is a 2-minute walk from the property, making it very convenient.
We lacked for nothing: a great pool for relaxing, with a very convenient bar area. The staff was very friendly and helpful; despite a few small setbacks, they immediately took action to help us, even fixing the non-working air conditioning in one room.
The property is located about a 15-minute walk from the center of Malia. Supermarkets and places to eat are just a few meters away, and it's perfectly secure at night thanks to the presence of Marinos, the caretaker, who treated us like his own children, providing us with information about the city and making sure everyone was comfortable.
Natali Apartments is the perfect choice for making the most of your Malia experience without missing a thing. Thank you
We lacked for nothing: a great pool for relaxing, with a very convenient bar area. The staff was very friendly and helpful; despite a few small setbacks, they immediately took action to help us, even fixing the non-working air conditioning in one room.
The property is located about a 15-minute walk from the center of Malia. Supermarkets and places to eat are just a few meters away, and it's perfectly secure at night thanks to the presence of Marinos, the caretaker, who treated us like his own children, providing us with information about the city and making sure everyone was comfortable.
Natali Apartments is the perfect choice for making the most of your Malia experience without missing a thing. Thank you
团体旅客
评价日期：2026年8月9日
入住日期：2026年8月
We are very disappointed with our stay due to disrespectful staff behaviour and several issues with the suite. We hope y
We would like to submit a complaint regarding our stay, as we have experienced several unpleasant situations and are very disappointed with both the way we have been treated by the staff and the standard of the suite.
One evening during our stay, we were sitting on our private terrace having drinks. We were not aware that there were rules requiring guests to be quiet after 11 PM, as this was not clearly communicated anywhere. We were not playing loud music, but because we had been drinking, we occasionally ended up shouting. A security guard came up and asked us not to shout, which we accepted.
Later, we wanted our friend’s boyfriend to come up to see her. We were not aware of the rules regarding guests, and he never actually entered the apartment. Nevertheless, the security guard became very angry, called us liars and even said that we should go to prison. We found the way he spoke to us extremely unprofessional and disrespectful. The most uncomfortable part was that the security guard subsequently went up to our apartment and looked through the windows. At that time, our friend was inside the apartment without any clothes on, which made the situation extremely uncomfortable and intrusive.
The following day, we approached the staff ourselves to discuss what had happened and apologised for shouting. However, we were met by a very condescending employee who scolded us and showed no interest whatsoever in hearing our side of the story. Every time we tried to explain ourselves, he simply asked, “Why do you drink?” He also told us that we were “not normal.” We found his behaviour extremely disrespectful and condescending. We are four 20-year-old girls who came to Malia to enjoy our holiday and have a good time. This does not excuse us for being loud, which is why we took responsibility and apologised ourselves, but we still expect to be treated with basic respect and professionalism.
It also seems unreasonable that the noise rules are not clearly communicated when the hotel is located in the middle of Malia, which is a major holiday and party destination where loud music can constantly be heard from the surrounding bars and restaurants. If there are rules that guests are expected to follow, they should be clearly communicated from the beginning in order to avoid misunderstandings.
There are also several issues with the suite itself:
Toilet paper is provided, but it is not replenished.
There are not enough glasses, so we have had to buy our own cups.
There were no kitchen knives. When we contacted reception, we were given one large knife which was blunt and bent, so we had to buy our own knives.
The refrigerator is very small and inadequate for the number of people the suite is intended for.
There is no proper lighting once it gets dark, which happens around 8 PM. This means that you are essentially sitting in complete darkness. We have now purchased a lamp ourselves, which the next guests can use, but it is very disappointing that we have had to pay for this ourselves.
Two pairs of our sunglasses, which were not cheap, went missing from the room and were suddenly nowhere to be found.
The door lock works extremely poorly. On several occasions, we have stood outside for several minutes trying to get the door open because it only works if you perform a very specific sequence of actions. This needs to be fixed.
Overall, we are very disappointed with our stay. We acknowledge that we did raise our voices, and we took responsibility for this by apologising the following day. However, we expect the hotel staff to communicate the rules clearly and treat guests with respect, even when disagreements occur.
We therefore hope that you will take our complaint seriously and follow up on both the behaviour of the staff and the many issues we have experienced with the suite.
One evening during our stay, we were sitting on our private terrace having drinks. We were not aware that there were rules requiring guests to be quiet after 11 PM, as this was not clearly communicated anywhere. We were not playing loud music, but because we had been drinking, we occasionally ended up shouting. A security guard came up and asked us not to shout, which we accepted.
Later, we wanted our friend’s boyfriend to come up to see her. We were not aware of the rules regarding guests, and he never actually entered the apartment. Nevertheless, the security guard became very angry, called us liars and even said that we should go to prison. We found the way he spoke to us extremely unprofessional and disrespectful. The most uncomfortable part was that the security guard subsequently went up to our apartment and looked through the windows. At that time, our friend was inside the apartment without any clothes on, which made the situation extremely uncomfortable and intrusive.
The following day, we approached the staff ourselves to discuss what had happened and apologised for shouting. However, we were met by a very condescending employee who scolded us and showed no interest whatsoever in hearing our side of the story. Every time we tried to explain ourselves, he simply asked, “Why do you drink?” He also told us that we were “not normal.” We found his behaviour extremely disrespectful and condescending. We are four 20-year-old girls who came to Malia to enjoy our holiday and have a good time. This does not excuse us for being loud, which is why we took responsibility and apologised ourselves, but we still expect to be treated with basic respect and professionalism.
It also seems unreasonable that the noise rules are not clearly communicated when the hotel is located in the middle of Malia, which is a major holiday and party destination where loud music can constantly be heard from the surrounding bars and restaurants. If there are rules that guests are expected to follow, they should be clearly communicated from the beginning in order to avoid misunderstandings.
There are also several issues with the suite itself:
Toilet paper is provided, but it is not replenished.
There are not enough glasses, so we have had to buy our own cups.
There were no kitchen knives. When we contacted reception, we were given one large knife which was blunt and bent, so we had to buy our own knives.
The refrigerator is very small and inadequate for the number of people the suite is intended for.
There is no proper lighting once it gets dark, which happens around 8 PM. This means that you are essentially sitting in complete darkness. We have now purchased a lamp ourselves, which the next guests can use, but it is very disappointing that we have had to pay for this ourselves.
Two pairs of our sunglasses, which were not cheap, went missing from the room and were suddenly nowhere to be found.
The door lock works extremely poorly. On several occasions, we have stood outside for several minutes trying to get the door open because it only works if you perform a very specific sequence of actions. This needs to be fixed.
Overall, we are very disappointed with our stay. We acknowledge that we did raise our voices, and we took responsibility for this by apologising the following day. However, we expect the hotel staff to communicate the rules clearly and treat guests with respect, even when disagreements occur.
We therefore hope that you will take our complaint seriously and follow up on both the behaviour of the staff and the many issues we have experienced with the suite.
家庭旅客
评价日期：2026年6月30日
入住日期：2026年6月
disrespectful attitude
We stayed at Natali Apartments in Malia and unfortunately had a very disappointing experience as a family.
The hotel is centrally located, but the area and the hotel are characterized by very young party guests. After their arrival there was constant noise around the clock, which made it impossible to get calm and sleep properly.
We had a very unpleasant experience with the security personnel, who behaved unprofessional and confrontational for no reason. The situation was not handled properly.
The reception was generally not helpful and problems with noise were solved only on the last night by a younger employee.
The pool area was constantly crowded and noisy, making it impossible for families to use the facilities.
Overall, we will not recommend this hotel to families or couples seeking tranquility and relaxation. The place is primarily suitable for young people who want party and nightlife.
We will never return to this hotel and will not recommend it to anyone else. The experience was generally very unpleasant and left a negative impression.
The hotel is centrally located, but the area and the hotel are characterized by very young party guests. After their arrival there was constant noise around the clock, which made it impossible to get calm and sleep properly.
We had a very unpleasant experience with the security personnel, who behaved unprofessional and confrontational for no reason. The situation was not handled properly.
The reception was generally not helpful and problems with noise were solved only on the last night by a younger employee.
The pool area was constantly crowded and noisy, making it impossible for families to use the facilities.
Overall, we will not recommend this hotel to families or couples seeking tranquility and relaxation. The place is primarily suitable for young people who want party and nightlife.
We will never return to this hotel and will not recommend it to anyone else. The experience was generally very unpleasant and left a negative impression.
团体旅客
评价日期：2026年6月27日
入住日期：2026年6月
best security guard ever
We loved our stay here!! All the staff were so friendly and lovely so we had a very enjoyable experience. Great pool area and balcony. As a large group of young girls, we all felt very safe the entire time due to the incredible security guard we all loved and felt as though he was really looking out for our safety and cared the entire time.
团体旅客
评价日期：2025年6月26日
入住日 期：2025年6月
Lack of Transparency and Unacceptable Treatment
While the facilities and rooms were genuinely good, especially considering the price. The overall experience was let down by poor treatment and a serious lack of transparency.
Some members of staff were friendly and helpful, but unfortunately, others were patronising and discriminatory, particularly towards younger guests. If you’re planning a girls’ or lads’ holiday, I would strongly advise against staying here. Despite no mention on the booking page, we were only told upon arrival that guests are not allowed to bring anyone back to the rooms or even visit each other’s rooms. This strict policy was enforced without warning and left us feeling misled. For a rule that significantly impacts your stay, it’s unacceptable that it wasn’t made clear before booking.
Most concerning was the behaviour of the security guard. As a young teenage girl returning to the hotel, I was aggressively approached, sworn at, and called degrading names. When returning alone, I was also demanded to provide my reservation number and prove my key access at 5am, in a way that felt excessive and intimidating. The situation escalated to the point where I was in tears, and rather than de-escalate, he continued his aggressive behaviour. Moreover, he denied ill guests entry and instead made them do a ‘sobriety walk’ due to assuming alcohol consumption being the cause.
Shockingly, the neighbouring hotel, Sunshine Studios, offered me a place to stay the next night due to concern and acknowledged the number of complaints they’ve received over the years about its neighbours security guard. Their own security team had even witnessed his aggressive behaviour.
Overall, while the apartments themselves are decent, the unacceptable treatment, lack of clear policy, and aggressive security made this a very upsetting experience. Sadly, I cannot recommend this hotel, particularly for younger travellers seeking a safe and enjoyable holiday.
Some members of staff were friendly and helpful, but unfortunately, others were patronising and discriminatory, particularly towards younger guests. If you’re planning a girls’ or lads’ holiday, I would strongly advise against staying here. Despite no mention on the booking page, we were only told upon arrival that guests are not allowed to bring anyone back to the rooms or even visit each other’s rooms. This strict policy was enforced without warning and left us feeling misled. For a rule that significantly impacts your stay, it’s unacceptable that it wasn’t made clear before booking.
Most concerning was the behaviour of the security guard. As a young teenage girl returning to the hotel, I was aggressively approached, sworn at, and called degrading names. When returning alone, I was also demanded to provide my reservation number and prove my key access at 5am, in a way that felt excessive and intimidating. The situation escalated to the point where I was in tears, and rather than de-escalate, he continued his aggressive behaviour. Moreover, he denied ill guests entry and instead made them do a ‘sobriety walk’ due to assuming alcohol consumption being the cause.
Shockingly, the neighbouring hotel, Sunshine Studios, offered me a place to stay the next night due to concern and acknowledged the number of complaints they’ve received over the years about its neighbours security guard. Their own security team had even witnessed his aggressive behaviour.
Overall, while the apartments themselves are decent, the unacceptable treatment, lack of clear policy, and aggressive security made this a very upsetting experience. Sadly, I cannot recommend this hotel, particularly for younger travellers seeking a safe and enjoyable holiday.
酒店回复
评价日期：2025年9月28日
Thank you for sharing your feedback. However, we would like to clarify a few important points in order to provide a more accurate perspective.
First of all, every guest at our property is treated with the same respect, regardless of age. Our house rules apply equally to everyone and are in place to ensure a pleasant and safe stay for all. The maximum occupancy of each room is clearly stated (4 people), and unfortunately, during your stay, this rule was repeatedly violated.
Our security team is present to protect our guests, our property, and the neighborhood, as well as to ensure the peace and comfort of other visitors who deserve to enjoy their holidays without disturbance. When serious disruptions occur, it is our duty to intervene—always with the safety of everyone in mind.
Our policies are clear and have been consistently applied for many years. We have been operating for more than 40 years, with excellent feedback and loyal returning guests. We have never intended, nor will we allow, our hotel to turn into a hostel-like environment without rules. Our priority has always been to maintain the quality and safety of the hospitality we provide.
We are sorry to hear that your experience did not meet your expectations, but we must remain consistent with our standards and principles.
First of all, every guest at our property is treated with the same respect, regardless of age. Our house rules apply equally to everyone and are in place to ensure a pleasant and safe stay for all. The maximum occupancy of each room is clearly stated (4 people), and unfortunately, during your stay, this rule was repeatedly violated.
Our security team is present to protect our guests, our property, and the neighborhood, as well as to ensure the peace and comfort of other visitors who deserve to enjoy their holidays without disturbance. When serious disruptions occur, it is our duty to intervene—always with the safety of everyone in mind.
Our policies are clear and have been consistently applied for many years. We have been operating for more than 40 years, with excellent feedback and loyal returning guests. We have never intended, nor will we allow, our hotel to turn into a hostel-like environment without rules. Our priority has always been to maintain the quality and safety of the hospitality we provide.
We are sorry to hear that your experience did not meet your expectations, but we must remain consistent with our standards and principles.
好地段
Machis Kritis 7, Mália, 70007, 希腊|距离市中心 0.43公里
入住和退房
最早入住时间：
15:00
最晚退房时间：
11:00
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不得携带宠物。
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