Les Vagues Hotel & Spa
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Infos rapides
Arrivée à partir de : | 15:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie acceptés moyennant supplément |
Commodités
Wi-Fi
Parking
Climatisation
Navette aéroport
Piscine
Salle de sport
Les Vagues Hotel & Spa : plus d'informations
Les Vagues Hotel & Spa
L’établissement Les Vagues Hotel & Spa vous accueille en bord de mer à Arcachon, à respectivement quelques pas et 8,3 km de ces lieux d’intérêt : Plage Pereire et Kid Parc - Île d’aventures.
Commentaires de 
Couple
Commentaire : 1 août 2026
Great
Superb view, very comfortable room, very pleasant and smiling staff!!!
Just perhaps a slightly more extensive room service menu
Just perhaps a slightly more extensive room service menu
Réponse de l'hôtel
Commentaire : 3 août 2026
Chers hôtes,
Toute l'équipe vous remercie et espère vous recevoir à nouveau très prochainement.
Bien à vous
Toute l'équipe vous remercie et espère vous recevoir à nouveau très prochainement.
Bien à vous
Couple
Commentaire : 19 août 2026
Attractive beachfront hotel, but service and management fall well short of five-star standards
Attractive beachfront hotel, but service and management fall well short of five-star standards
I rarely post hotel reviews, but unfortunately my experience at Les Vagues warrants one.
There are many positives. The hotel has an excellent beachfront location, around a 15-minute walk from the centre of Arcachon. It is a relatively new, 45-room boutique hotel with pleasant contemporary interiors and good facilities, including a rooftop bar and restaurant, indoor swimming pool and spa.
Our room, however, was quite small, overlooked the car park and had fairly average furnishings. While perfectly pleasant, I would describe the accommodation itself as closer to a good four-star hotel than the five-star standard the hotel promotes.
My main disappointment, however, was not the accommodation but the attitude of the hotel management and the way a relatively straightforward parking issue was handled.
I had not visited Arcachon before and was unaware how difficult parking can be. When we arrived and pulled into the hotel car park, the valet asked for my name and informed me that I did not have a parking reservation. When I asked where I should park, I was simply told to park in the street.
Anyone familiar with this part of Arcachon will know that finding a space nearby can be extremely difficult and can involve regularly returning to top up the parking meter. This is hardly compatible with a relaxing three-night stay at a five-star beachfront hotel.
I asked whether I could reserve hotel parking for the following three nights and was told it was fully booked. I explained that this left me with a significant problem and that I expected a five-star hotel to at least try to find a service-based solution.
The following day I was approached by a managerial member of staff who told me that I could not leave my car in the hotel car park. He did not introduce himself by either name or position, and it was only when I specifically asked whether he was the hotel manager that he confirmed that he was.
What followed was particularly disappointing. Rather than acknowledging the problem and trying to help, I felt I was being lectured on why my request was unreasonable. His manner became increasingly abrupt and confrontational, including telling me about his experience working in world-class hotels and why the hotel was under no obligation to accommodate my request.
My point was quite simple: at a five-star hotel I expect management to make guests feel welcome and to try to find solutions to reasonable problems. I did not feel that happened here.
Eventually, after a thoroughly unnecessary confrontation, a solution was found and my car remained in the hotel car park. When I checked out I was charged the full €75 for three days' parking. I had no objection to paying for parking, but given the unpleasant experience, I was surprised that there was no acknowledgement or goodwill gesture from the hotel.
What makes this more frustrating is that prior to arrival I received several communications from the hotel encouraging me to reserve restaurants and spa treatments. At no stage was the importance of pre-booking a parking space made sufficiently clear. Given the considerable difficulty of parking in the surrounding area, this is information guests arriving by car really need to know in advance.
There was a similar issue with the rooftop bar. After checking in I went upstairs for a drink and was told I needed a reservation, even simply for a drink, and that the rooftop was fully booked for the next three nights. It was disappointing that a five-star hotel appeared unable to accommodate its own residents in one of its principal facilities while also accepting non-resident bookings. A member of the bar team was sympathetic to my frustration but explained that this was hotel management policy.
Overall, Les Vagues is an attractive property in an excellent beachfront location with good facilities. However, in my experience the rooms and furnishings did not feel particularly five-star, and more importantly the approach to hospitality and problem-solving fell considerably below what I would expect at this level.
The parking problem itself could have been resolved relatively easily. What turned it into such a negative experience was the hotel manager's abrupt and, in my view, unnecessarily confrontational approach rather than an attempt to understand the situation and help a guest.
For anyone considering Les Vagues for a relaxing stay in Arcachon, particularly if travelling by car, I would strongly recommend confirming parking and access to the hotel's restaurant and rooftop facilities before booking. Based on my experience, I would personally choose an alternative hotel on a future visit.
I rarely post hotel reviews, but unfortunately my experience at Les Vagues warrants one.
There are many positives. The hotel has an excellent beachfront location, around a 15-minute walk from the centre of Arcachon. It is a relatively new, 45-room boutique hotel with pleasant contemporary interiors and good facilities, including a rooftop bar and restaurant, indoor swimming pool and spa.
Our room, however, was quite small, overlooked the car park and had fairly average furnishings. While perfectly pleasant, I would describe the accommodation itself as closer to a good four-star hotel than the five-star standard the hotel promotes.
My main disappointment, however, was not the accommodation but the attitude of the hotel management and the way a relatively straightforward parking issue was handled.
I had not visited Arcachon before and was unaware how difficult parking can be. When we arrived and pulled into the hotel car park, the valet asked for my name and informed me that I did not have a parking reservation. When I asked where I should park, I was simply told to park in the street.
Anyone familiar with this part of Arcachon will know that finding a space nearby can be extremely difficult and can involve regularly returning to top up the parking meter. This is hardly compatible with a relaxing three-night stay at a five-star beachfront hotel.
I asked whether I could reserve hotel parking for the following three nights and was told it was fully booked. I explained that this left me with a significant problem and that I expected a five-star hotel to at least try to find a service-based solution.
The following day I was approached by a managerial member of staff who told me that I could not leave my car in the hotel car park. He did not introduce himself by either name or position, and it was only when I specifically asked whether he was the hotel manager that he confirmed that he was.
What followed was particularly disappointing. Rather than acknowledging the problem and trying to help, I felt I was being lectured on why my request was unreasonable. His manner became increasingly abrupt and confrontational, including telling me about his experience working in world-class hotels and why the hotel was under no obligation to accommodate my request.
My point was quite simple: at a five-star hotel I expect management to make guests feel welcome and to try to find solutions to reasonable problems. I did not feel that happened here.
Eventually, after a thoroughly unnecessary confrontation, a solution was found and my car remained in the hotel car park. When I checked out I was charged the full €75 for three days' parking. I had no objection to paying for parking, but given the unpleasant experience, I was surprised that there was no acknowledgement or goodwill gesture from the hotel.
What makes this more frustrating is that prior to arrival I received several communications from the hotel encouraging me to reserve restaurants and spa treatments. At no stage was the importance of pre-booking a parking space made sufficiently clear. Given the considerable difficulty of parking in the surrounding area, this is information guests arriving by car really need to know in advance.
There was a similar issue with the rooftop bar. After checking in I went upstairs for a drink and was told I needed a reservation, even simply for a drink, and that the rooftop was fully booked for the next three nights. It was disappointing that a five-star hotel appeared unable to accommodate its own residents in one of its principal facilities while also accepting non-resident bookings. A member of the bar team was sympathetic to my frustration but explained that this was hotel management policy.
Overall, Les Vagues is an attractive property in an excellent beachfront location with good facilities. However, in my experience the rooms and furnishings did not feel particularly five-star, and more importantly the approach to hospitality and problem-solving fell considerably below what I would expect at this level.
The parking problem itself could have been resolved relatively easily. What turned it into such a negative experience was the hotel manager's abrupt and, in my view, unnecessarily confrontational approach rather than an attempt to understand the situation and help a guest.
For anyone considering Les Vagues for a relaxing stay in Arcachon, particularly if travelling by car, I would strongly recommend confirming parking and access to the hotel's restaurant and rooftop facilities before booking. Based on my experience, I would personally choose an alternative hotel on a future visit.
Réponse de l'hôtel
Commentaire : 20 août 2026
Dear Sir,
We can appreciate that your stay did not reach your expectations, however, when one has no parking space reserved, one does not leave his car parked on someone else's reserved space, causing not only organizational problems for the hotel, but also creating a situation with the other guest who had actually booked the space. We are usually quite good at problem solving, however when the problem is caused by a guest in bad faith, they may not like how it is handled, and we are very sorry indeed that we had to have this conversation.
Sincerely
We can appreciate that your stay did not reach your expectations, however, when one has no parking space reserved, one does not leave his car parked on someone else's reserved space, causing not only organizational problems for the hotel, but also creating a situation with the other guest who had actually booked the space. We are usually quite good at problem solving, however when the problem is caused by a guest in bad faith, they may not like how it is handled, and we are very sorry indeed that we had to have this conversation.
Sincerely
Couple
Commentaire : 16 août 2026
Formal Complaint: Known Sewage Problem, Valet Parking Concerns
On arrival, we parked our vehicle at the hotel. The valet informed us that the hotel parking was full and advised that he would park the vehicle on the street. When I subsequently checked its location using the vehicle’s tracker, I discovered that it had been driven to and parked at a location approximately a nine-to-ten-minute walk from the hotel.
When I questioned this, I was told that the valet was authorised and insured to drive the vehicle on the street outside the hotel. This did not adequately address my concern, as the vehicle had been driven considerably farther than the immediate vicinity. I therefore require written confirmation that the valet was authorised and appropriately insured to drive and park our vehicle at the particular off-site location used. I also require confirmation that the vehicle was parked lawfully and securely.
Our original room faced the street, and we therefore asked whether an upgrade was available. We were initially quoted an additional €500, despite the original accommodation already costing approximately €800. After I declined, the proposed additional charge was reduced to €300, which we accepted.
Notwithstanding this substantial additional payment, the storage provided in the upgraded room was manifestly inadequate for accommodation of the price and standard represented. There was only sufficient hanging space for approximately five or six shirts or jackets.
After returning from dinner, we found that the room was affected by an extremely strong and offensive smell of raw sewage. The receptionist was working alone and was unable to resolve the matter. We requested the attendance of a senior manager but were informed that no senior member of management would be available until the following morning.
We were consequently moved from our first-floor room to a room on the fourth floor. While we acknowledge that the receptionist attempted to assist in difficult circumstances, the replacement room was smaller, did not contain a bath and did not offer facilities equivalent to those of the room for which we had paid the additional €300.
Furthermore, although the room move was necessitated entirely by the sewage problem, no member of staff was available to assist us with our luggage. We were therefore required to move all of our belongings ourselves from the first floor to the fourth floor.
The replacement room was then affected by loud music apparently emanating from the rooftop area, which prevented us from sleeping. We had therefore been moved from a room rendered unacceptable by a severe sewage odour into smaller and less well-equipped accommodation where we were subjected to excessive noise and further disturbance.
No meaningful apology or satisfactory management response was provided during our stay. It was only as we were checking out on 16 August that the hotel director finally met with us.
Regrettably, I found the director’s manner dismissive and his response lacking in sincerity. Rather than accepting responsibility for the considerable inconvenience and distress caused, his comments gave the impression that the situation was somehow our problem.
Of particular concern, the director acknowledged that the hotel was already aware of the sewage problem and had been experiencing difficulties with it. He further admitted that architects and engineers were involved in addressing the issue. This admission demonstrates that the problem was neither unforeseen nor an isolated occurrence.
It is therefore particularly troubling that we were allocated accommodation potentially affected by a known sewage problem without any prior warning. The fact that the hotel was already aware of the issue materially aggravates the complaint and raises serious questions about the decision to continue allocating affected rooms to paying guests
When I questioned this, I was told that the valet was authorised and insured to drive the vehicle on the street outside the hotel. This did not adequately address my concern, as the vehicle had been driven considerably farther than the immediate vicinity. I therefore require written confirmation that the valet was authorised and appropriately insured to drive and park our vehicle at the particular off-site location used. I also require confirmation that the vehicle was parked lawfully and securely.
Our original room faced the street, and we therefore asked whether an upgrade was available. We were initially quoted an additional €500, despite the original accommodation already costing approximately €800. After I declined, the proposed additional charge was reduced to €300, which we accepted.
Notwithstanding this substantial additional payment, the storage provided in the upgraded room was manifestly inadequate for accommodation of the price and standard represented. There was only sufficient hanging space for approximately five or six shirts or jackets.
After returning from dinner, we found that the room was affected by an extremely strong and offensive smell of raw sewage. The receptionist was working alone and was unable to resolve the matter. We requested the attendance of a senior manager but were informed that no senior member of management would be available until the following morning.
We were consequently moved from our first-floor room to a room on the fourth floor. While we acknowledge that the receptionist attempted to assist in difficult circumstances, the replacement room was smaller, did not contain a bath and did not offer facilities equivalent to those of the room for which we had paid the additional €300.
Furthermore, although the room move was necessitated entirely by the sewage problem, no member of staff was available to assist us with our luggage. We were therefore required to move all of our belongings ourselves from the first floor to the fourth floor.
The replacement room was then affected by loud music apparently emanating from the rooftop area, which prevented us from sleeping. We had therefore been moved from a room rendered unacceptable by a severe sewage odour into smaller and less well-equipped accommodation where we were subjected to excessive noise and further disturbance.
No meaningful apology or satisfactory management response was provided during our stay. It was only as we were checking out on 16 August that the hotel director finally met with us.
Regrettably, I found the director’s manner dismissive and his response lacking in sincerity. Rather than accepting responsibility for the considerable inconvenience and distress caused, his comments gave the impression that the situation was somehow our problem.
Of particular concern, the director acknowledged that the hotel was already aware of the sewage problem and had been experiencing difficulties with it. He further admitted that architects and engineers were involved in addressing the issue. This admission demonstrates that the problem was neither unforeseen nor an isolated occurrence.
It is therefore particularly troubling that we were allocated accommodation potentially affected by a known sewage problem without any prior warning. The fact that the hotel was already aware of the issue materially aggravates the complaint and raises serious questions about the decision to continue allocating affected rooms to paying guests
Réponse de l'hôtel
Commentaire : 20 août 2026
Dear guests,
We are very sorry indeed that you were affected by that smell, that actually did not last.
We have indeed acknowledged that it had occured in the past, but that we could not locate the origin of it.
It does not affect a particular area or room, is very accasional an possibly due to the tides.
As a compensation, you have not been charged the 300€ supplement.
Sincerely
We are very sorry indeed that you were affected by that smell, that actually did not last.
We have indeed acknowledged that it had occured in the past, but that we could not locate the origin of it.
It does not affect a particular area or room, is very accasional an possibly due to the tides.
As a compensation, you have not been charged the 300€ supplement.
Sincerely
Famille
Commentaire : 12 août 2026
Perfect stay in archachon
We loved every minute of our time at Les Vagues and will definitely be back. It was a true 5-star experience.
The location was perfect — so close to all the restaurants in Arcachon. The rooftop restaurant was especially special.
The suites had plenty of room and great facilities, and parking was really easy too. Highly recommend!
The location was perfect — so close to all the restaurants in Arcachon. The rooftop restaurant was especially special.
The suites had plenty of room and great facilities, and parking was really easy too. Highly recommend!
Réponse de l'hôtel
Commentaire : 12 août 2026
Dear guests,
It has been a real pleasure having you (twice) and we thank you for your custom.
Looking forward to welcoming you back very soon
Kind regards
It has been a real pleasure having you (twice) and we thank you for your custom.
Looking forward to welcoming you back very soon
Kind regards
Voyageur anonyme
Commentaire : 15 juil. 2026
Date d'arrivée : juil. 2026
We had an amazing stay at les Vagues, the property is perfectly located, amenities and room absolutely amazing with the ocean directly at the bottom of the steps of the hotel spa.
Excellent emplacement
9 Bd de l'Océan, Arcachon, 33120, France|1,16 km du centre-ville
Arrivée et départ
Arrivée à partir de :
15:00
Départ avant :
12:00
Bon à savoir
Animaux de compagnie acceptés moyennant supplément
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
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