Bakour Lanzarote Splash
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Infos rapides
Arrivée à partir de : | 15:00 |
|---|---|
Départ avant : | 12:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Enfants | Les enfants sont acceptés dans cet hôtel. |
Commodités
Wi-Fi
Climatisation
Piscine
Réception 24h/24
Restaurant
Non-fumeur
Bakour Lanzarote Splash : plus d'informations
Bakour Lanzarote Splash
Tías et ses environs ne manquent pas de choses à découvrir : Bakour Lanzarote Splash vous fait profiter d'un séjour près de la plage et se trouve à moins de 15 minutes en voiture de Plage de Puerto del Carmen et Plage de Matagorda. Cet hôtel très pratique pour les familles se trouve à 25,4 km de Marina Rubicòn (port de plaisance) et à 0,8 km de Centre Commercial et de Loisirs Biosfera Plaza. Profitez de la vue qui vous est offerte depuis une terrasse et des nombreux équipements et services qui caractérisent l'hébergement, notamment l'accès Wi-Fi à Internet gratuit et une salle de jeux vidéo. Bakour Lanzarote Splash vous invite à découvrir son restaurant. L'hébergement vous invite à rejoindre son bar/salon pour une petite pause bien méritée. Les équipements et services proposés incluent une réception ouverte 24 h/24 et un ascenseur. Les 148 chambres climatisées de l'hébergement vous invitent à la détente. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Les salles de bain comprennent une douche avec un pommeau de douche à « effet pluie ». Les équipements et services offerts par l'hébergement comprennent un coffre-fort et un coin salon séparé. Le service d'entretien est assuré sur demande.
Commentaires de 
Famille
Commentaire : 18 avr. 2026
Date d'arrivée : avr. 2026
Very good
Please ignore those negative reviews, I stayed for a week with two children 10, 5 years old. It was a very pleasant and beautiful vacation. The location is close to the airport, beaches, restaurants and everything you need for a walk.
Clean room, they came to clean every day. I work before in a hotel and I know what it is . There are people and people. I stayed in room 256, beautiful view of the ocean. and quiet. Probably those near the reception are noisier because there are many activities going on.
Thank you so much who take care of the children( entertainment) , they do fabulous job with the children ❤️ , very friendly. My children was very happy with them. Very variable food and really tasty.
One thing maybe for us don’t like , they should give someone when you arrive to show you the room, we arrived late and from the plane and the long way we were a bit confused. He just gave us a map and explained where to go. But maybe it's not that serious, it's just an opinion maybe in the future they help more the guests for find the rooms .
Hope see you soon
Thank you all for making our vacation enjoyable and happy.
Clean room, they came to clean every day. I work before in a hotel and I know what it is . There are people and people. I stayed in room 256, beautiful view of the ocean. and quiet. Probably those near the reception are noisier because there are many activities going on.
Thank you so much who take care of the children( entertainment) , they do fabulous job with the children ❤️ , very friendly. My children was very happy with them. Very variable food and really tasty.
One thing maybe for us don’t like , they should give someone when you arrive to show you the room, we arrived late and from the plane and the long way we were a bit confused. He just gave us a map and explained where to go. But maybe it's not that serious, it's just an opinion maybe in the future they help more the guests for find the rooms .
Hope see you soon
Thank you all for making our vacation enjoyable and happy.
Réponse de l'hôtel
Commentaire : 18 avr. 2026
Thank you so much for taking the time to share such a lovely and detailed review of your stay at Bakour Lanzarote Splash.
We are truly delighted to hear that you and your children had a pleasant and beautiful holiday with us. Knowing that your family enjoyed the location, close to the airport, beaches and local attractions, is wonderful to read.
It also means a lot to us that you appreciated the cleanliness of the room and the daily housekeeping service, especially coming from someone with hotel experience. Your recognition of the work behind the scenes is sincerely valued by our whole team.
We’re so happy that your children had a fantastic time with our entertainment team. They put so much energy and care into creating fun memories for the little ones, and your kind words will mean so much to them. ❤️
We’re also pleased to know that you enjoyed the variety and taste of the food during your stay.
Thank you as well for your constructive suggestion regarding arrival and finding the room. We understand that after a long journey, especially late at night and with children, a little extra guidance can make all the difference. Your comment is very helpful, and we will certainly take it into consideration to continue improving the arrival experience for our guests.
It was a pleasure to have you with us, and we truly hope to welcome you and your family back again very soon.
Kind regards,
Reception Team
Bakour Lanzarote Splash
We are truly delighted to hear that you and your children had a pleasant and beautiful holiday with us. Knowing that your family enjoyed the location, close to the airport, beaches and local attractions, is wonderful to read.
It also means a lot to us that you appreciated the cleanliness of the room and the daily housekeeping service, especially coming from someone with hotel experience. Your recognition of the work behind the scenes is sincerely valued by our whole team.
We’re so happy that your children had a fantastic time with our entertainment team. They put so much energy and care into creating fun memories for the little ones, and your kind words will mean so much to them. ❤️
We’re also pleased to know that you enjoyed the variety and taste of the food during your stay.
Thank you as well for your constructive suggestion regarding arrival and finding the room. We understand that after a long journey, especially late at night and with children, a little extra guidance can make all the difference. Your comment is very helpful, and we will certainly take it into consideration to continue improving the arrival experience for our guests.
It was a pleasure to have you with us, and we truly hope to welcome you and your family back again very soon.
Kind regards,
Reception Team
Bakour Lanzarote Splash
Famille
Commentaire : 23 juil. 2026
Date d'arrivée : juin 2026
Lovely family holiday
We arrived the 21st of June for a week. It was a fabulous holiday. Rooms were spotlessly clean beds comfy bathroom is fab no complaints. The place in general is spotless well looked after. All staff were very helpful friendly and polite. I have a 9 and 6 year old and they loved the entertainment and the kids club people were brilliant l. My two kids made loads of friends there they had a great time. We stayed in other places where it was all inclusive and hands down this was the best. The hotel itself is a stone throw away from the old town and a walk down to main strip taxis are very cheap to get there delighted with our holiday would def book again
Réponse de l'hôtel
Commentaire : 24 juil. 2026
Thank you so much for your wonderful review!
We're so happy to hear that you and your family had such a fantastic holiday with us. It's great to know that you found the rooms spotless and comfortable, and that you appreciated the cleanliness of the hotel and the friendliness of our team.
We're especially pleased that your children had such a great time with our entertainment team and kids club, making new friends and creating happy memories. That's exactly what we hope for every family who stays with us.
It also means a lot to hear that, after staying at other all-inclusive hotels, you considered your stay with us the best. Comments like yours are the greatest reward for our whole team.
Thank you again for choosing Bakour Lanzarote Splash. We can't wait to welcome you and your family back for another lovely holiday!
Best wishes,
Máximo.
Bakour Lanzarote Splash Team
We're so happy to hear that you and your family had such a fantastic holiday with us. It's great to know that you found the rooms spotless and comfortable, and that you appreciated the cleanliness of the hotel and the friendliness of our team.
We're especially pleased that your children had such a great time with our entertainment team and kids club, making new friends and creating happy memories. That's exactly what we hope for every family who stays with us.
It also means a lot to hear that, after staying at other all-inclusive hotels, you considered your stay with us the best. Comments like yours are the greatest reward for our whole team.
Thank you again for choosing Bakour Lanzarote Splash. We can't wait to welcome you and your family back for another lovely holiday!
Best wishes,
Máximo.
Bakour Lanzarote Splash Team
Famille
Commentaire : 21 juil. 2026
Date d'arrivée : juil. 2026
Not as good as we had hoped for
I have mixed feelings about our stay here.
When we checked in we were told they had ‘upgraded’ our room. We soon realised that they needed our room because the hotel had overbooked our room type and instead of a bed in the second bedroom for our eldest they were trying to give us bunk beds. After a lot of back and forth we ended up checking in to our original room type.
The pools were fab for our youngest children and provided much entertainment for the first couple of days. Unfortunately we had to get up at 7 each day just to guarantee a sun bed. There was lots of room for more sun beds but they seemed to be lacking in this area. There were also people putting towels down and not coming to the pool until mid day- this needs looking into by staff.
The snack bar food could only be eaten by the bar to keep the pool areas clean, however, there were never any chairs at the bar so you’d end up standing to eat your food.
We found the food selection in the restaurant good, there was only one night (a themed evening) where the food selection wasn’t great. The staff in the restaurant were always nice and accommodating, there was however one chef that cooked the fried eggs and omelettes in the morning that I found to be quite rude and pulled faces if he didn’t understand your request.
You also had to queue every day for breakfast lunch and dinner whilst they found you a table.
The rooms were cleaned thoroughly, daily and fresh towels were always provided.
The entertainment we didn’t really partake it, there were not enough seats for everyone to watch and the entertainment crew didn’t speak to our children at all. At previous resorts they have always come over and tried to involve our children in activities but this didn’t happen and it seemed to be the Spanish and French children taking part - a lot of the staff didn’t speak English well or at all so I suspect this might be the case here. It’s not somewhere I would return to and wouldn’t recommend
When we checked in we were told they had ‘upgraded’ our room. We soon realised that they needed our room because the hotel had overbooked our room type and instead of a bed in the second bedroom for our eldest they were trying to give us bunk beds. After a lot of back and forth we ended up checking in to our original room type.
The pools were fab for our youngest children and provided much entertainment for the first couple of days. Unfortunately we had to get up at 7 each day just to guarantee a sun bed. There was lots of room for more sun beds but they seemed to be lacking in this area. There were also people putting towels down and not coming to the pool until mid day- this needs looking into by staff.
The snack bar food could only be eaten by the bar to keep the pool areas clean, however, there were never any chairs at the bar so you’d end up standing to eat your food.
We found the food selection in the restaurant good, there was only one night (a themed evening) where the food selection wasn’t great. The staff in the restaurant were always nice and accommodating, there was however one chef that cooked the fried eggs and omelettes in the morning that I found to be quite rude and pulled faces if he didn’t understand your request.
You also had to queue every day for breakfast lunch and dinner whilst they found you a table.
The rooms were cleaned thoroughly, daily and fresh towels were always provided.
The entertainment we didn’t really partake it, there were not enough seats for everyone to watch and the entertainment crew didn’t speak to our children at all. At previous resorts they have always come over and tried to involve our children in activities but this didn’t happen and it seemed to be the Spanish and French children taking part - a lot of the staff didn’t speak English well or at all so I suspect this might be the case here. It’s not somewhere I would return to and wouldn’t recommend
Famille
IE
Commentaire : 14 juil. 2026
Date d'arrivée : juil. 2026
Bakour Splash July
Just returned from one week at this hotel. The hotel is very clean, the rooms were amazing. We were in a 2bedroom at the back of the complex overlooking the splash pool. Was lovely sitting out on balcony in the evening enjoying a quiet drink although many ground floor apartments don't have the level of privacy we did. They are modern and the showers are fab.
The next biggest plus was the animation team, I can't think of his name but the guy with the mustache and dreads, he puts his heart and soul into entertaining the kids and is very thoughtful and considerate particularly with kids that were shy and found it hard to join in. He is a real asset to the hotel.
The food was hit and miss. If you found something you could eat, it nearly always tasted fresh and incredible but we found ourselves as a group trying to avoid eating here. We went next door to Lidl for pastries at breakfast and ate out for dinner and availed of the snack bar for lunch. There seems to be one guy trying to manage everything behind the counter so at times there were huge queues for a fried egg or an omelette. If you want to avoid the wait times you could go earlier but I wish they would give this guy some back up. We spoke to some guests who had been there over previous years and the said they felt the numbers of staff had reduced. Maybe this is what it wrong here they are short staffed but it definitely made us avoid the dining room. Also just personal preference but didn't like having to go down into that very warm space for every mealtime, not sure what the hotel can do about that as it's on a small enough footprint but would have been nice to have option to eat meals above ground too, outside of the pool snack bar which has been commented on already in previous posts. Agree this guy doesn't come across the friendliest, I never found him rude, but in fairness he is stuck inside this tiny corner unit on his own with hot pans and cookers etc for hours. And wait times for a quick poolside snack were sometimes up to 40 minutes.
The entertainment in the evening wasn't great. It largely happens in this small space above reception and the heat can be stifling. Mostly just standing space as seating is very limited. It was just enough to entertain our 4-7 year old group but they honestly preferred just running around outside with other kids.
The final piece I want to write about is the biggest reason we would not return here. On the Sunday we arrived very soon after a very tragic incident which saw a couple lose their 4 year old child. Firstly I want to say how heartbroken I am for them and secondly I want to say how disappointed I was in the hotel for not acknowledging what had happened somehow. The very least could have been a minutes silence on the weeks anniversary, or a closing of that one pool for a day but nothing, it just felt like business as usual yet you could feel this dark cloud, it was palpable at times. We saw the lifeguards patroling around but spoke to so many guests who told us they hadn't seen this behaviour in the days previous, they'd seen them sitting in chairs at pool level height on their phones. How upsetting it must have been for the parents to suddenly see what should be standard lifeguard behavior after the fact. Doing something for the guests who witnessed the tragic event unfold, acknowledging it happened at your hotel is not owning culpability, its human compassion to allow space to say this happened here and we are all heartbroken for the family and those who tried to help.
For the parents and little brother I will always keep you in my prayers. May you find peace knowing you will see your little girl again.
The next biggest plus was the animation team, I can't think of his name but the guy with the mustache and dreads, he puts his heart and soul into entertaining the kids and is very thoughtful and considerate particularly with kids that were shy and found it hard to join in. He is a real asset to the hotel.
The food was hit and miss. If you found something you could eat, it nearly always tasted fresh and incredible but we found ourselves as a group trying to avoid eating here. We went next door to Lidl for pastries at breakfast and ate out for dinner and availed of the snack bar for lunch. There seems to be one guy trying to manage everything behind the counter so at times there were huge queues for a fried egg or an omelette. If you want to avoid the wait times you could go earlier but I wish they would give this guy some back up. We spoke to some guests who had been there over previous years and the said they felt the numbers of staff had reduced. Maybe this is what it wrong here they are short staffed but it definitely made us avoid the dining room. Also just personal preference but didn't like having to go down into that very warm space for every mealtime, not sure what the hotel can do about that as it's on a small enough footprint but would have been nice to have option to eat meals above ground too, outside of the pool snack bar which has been commented on already in previous posts. Agree this guy doesn't come across the friendliest, I never found him rude, but in fairness he is stuck inside this tiny corner unit on his own with hot pans and cookers etc for hours. And wait times for a quick poolside snack were sometimes up to 40 minutes.
The entertainment in the evening wasn't great. It largely happens in this small space above reception and the heat can be stifling. Mostly just standing space as seating is very limited. It was just enough to entertain our 4-7 year old group but they honestly preferred just running around outside with other kids.
The final piece I want to write about is the biggest reason we would not return here. On the Sunday we arrived very soon after a very tragic incident which saw a couple lose their 4 year old child. Firstly I want to say how heartbroken I am for them and secondly I want to say how disappointed I was in the hotel for not acknowledging what had happened somehow. The very least could have been a minutes silence on the weeks anniversary, or a closing of that one pool for a day but nothing, it just felt like business as usual yet you could feel this dark cloud, it was palpable at times. We saw the lifeguards patroling around but spoke to so many guests who told us they hadn't seen this behaviour in the days previous, they'd seen them sitting in chairs at pool level height on their phones. How upsetting it must have been for the parents to suddenly see what should be standard lifeguard behavior after the fact. Doing something for the guests who witnessed the tragic event unfold, acknowledging it happened at your hotel is not owning culpability, its human compassion to allow space to say this happened here and we are all heartbroken for the family and those who tried to help.
For the parents and little brother I will always keep you in my prayers. May you find peace knowing you will see your little girl again.
Famille
Commentaire : 13 juil. 2026
Date d'arrivée : juil. 2026
Very nice hotel, Nice stay apart from 1 incident
Just returned from a 7 night stay at the hotel, all in all our stay was good.
Positives:
Room was very clean and there is a cleaner who comes in everyday and changes sheets and towels as well as cleaning the room, the pools are fantastic, the kids loved them, they are kept really clean (We see maintenance out every morning cleaning them) and there is always a lifeguard on duty which gives you that extra piece of mind. The bar is brilliant, the all inclusive drinks are nice and strong (I may have knocked back 1 or 2 Bakour Cocktails), The animation staff are fantastic (There are to many to name) they are always getting the children involved and say hello to everyone as they go around, The waterpolo was very fun for myself as an adult and the kids loved the Watercarpet. The reception staff were very friendly and always available for any requests. Salem in the restaurant was fantastic, always helping us with my wife in a wheelchair and always asking if he could refill drinks for us and asking if we needed help, he is a real asset to the hotel staff.
Neutral:
Our room was a disabled access room as my wife is a wheelchair user, so with the entertainment so close to our room it was a little loud outside, but i cannot consider this a negative because we needed to be close to all the amenities. The food in the restaurant was not the greatest in our opinion, but that is more about our preferences then the kitchen itself. they did have nights for different cultures, but we spent a few nights just having fish fingers and chips.
Negatives:
The hotel is situated a long walk from the main bar and shop area in Puerto Del Carmen, and coming back to the hotel is all Up Hill, so you may want to consider a taxi back
The gentleman that was working on the snack bar during the day (most days) was very rude at times, one situation he placed fresh fried chips direct into my 9 year old daughters hand and she dropped them because they were hot, and he told her off for dropping them and shouted for her to pick them up, my daughter came to me and i went over and he said 'stupido', one of the animation team saw he and moved us away saying he would tell the manager, i don't know if anything got said to the manager.
All in all it was a pleasant stay apart from the one incident, will consider booking to go back, but maybe hire a car for next time to get around easier
Positives:
Room was very clean and there is a cleaner who comes in everyday and changes sheets and towels as well as cleaning the room, the pools are fantastic, the kids loved them, they are kept really clean (We see maintenance out every morning cleaning them) and there is always a lifeguard on duty which gives you that extra piece of mind. The bar is brilliant, the all inclusive drinks are nice and strong (I may have knocked back 1 or 2 Bakour Cocktails), The animation staff are fantastic (There are to many to name) they are always getting the children involved and say hello to everyone as they go around, The waterpolo was very fun for myself as an adult and the kids loved the Watercarpet. The reception staff were very friendly and always available for any requests. Salem in the restaurant was fantastic, always helping us with my wife in a wheelchair and always asking if he could refill drinks for us and asking if we needed help, he is a real asset to the hotel staff.
Neutral:
Our room was a disabled access room as my wife is a wheelchair user, so with the entertainment so close to our room it was a little loud outside, but i cannot consider this a negative because we needed to be close to all the amenities. The food in the restaurant was not the greatest in our opinion, but that is more about our preferences then the kitchen itself. they did have nights for different cultures, but we spent a few nights just having fish fingers and chips.
Negatives:
The hotel is situated a long walk from the main bar and shop area in Puerto Del Carmen, and coming back to the hotel is all Up Hill, so you may want to consider a taxi back
The gentleman that was working on the snack bar during the day (most days) was very rude at times, one situation he placed fresh fried chips direct into my 9 year old daughters hand and she dropped them because they were hot, and he told her off for dropping them and shouted for her to pick them up, my daughter came to me and i went over and he said 'stupido', one of the animation team saw he and moved us away saying he would tell the manager, i don't know if anything got said to the manager.
All in all it was a pleasant stay apart from the one incident, will consider booking to go back, but maybe hire a car for next time to get around easier
Réponse de l'hôtel
Commentaire : 14 juil. 2026
Thank you very much for taking the time to share such a detailed review of your recent stay with us.
We’re delighted to know that you and your family had an enjoyable holiday and that you appreciated the cleanliness of the hotel, our pools, the entertainment programme, and the friendly service provided by our reception team. It’s especially rewarding to read your kind words about Salem. We will be sure to share your compliments with him, as we know he will be delighted to hear that his care and attention helped make your stay more comfortable. Thank you also for recognising the efforts of our animation team – they truly enjoy creating memorable moments for guests of all ages.
We also appreciate your balanced feedback regarding the room location and the restaurant. Guest opinions help us continue improving, and we value your honest comments.
At the same time, we are truly sorry to learn about the incident you experienced at the snack bar. This is certainly not the level of service we aim to provide, and we sincerely apologise for the distress caused to your daughter and your family. Please rest assured that your comments have been shared with the relevant department so that this situation can be addressed appropriately.
Thank you once again for your valuable feedback. We are pleased to know that, despite this unfortunate experience, you would consider staying with us again. We would be delighted to welcome you back and provide you with an even better holiday on your next visit to Lanzarote.
Kind regards,
Máximo.
Reception - Bakour Lanzarote Splash.
We’re delighted to know that you and your family had an enjoyable holiday and that you appreciated the cleanliness of the hotel, our pools, the entertainment programme, and the friendly service provided by our reception team. It’s especially rewarding to read your kind words about Salem. We will be sure to share your compliments with him, as we know he will be delighted to hear that his care and attention helped make your stay more comfortable. Thank you also for recognising the efforts of our animation team – they truly enjoy creating memorable moments for guests of all ages.
We also appreciate your balanced feedback regarding the room location and the restaurant. Guest opinions help us continue improving, and we value your honest comments.
At the same time, we are truly sorry to learn about the incident you experienced at the snack bar. This is certainly not the level of service we aim to provide, and we sincerely apologise for the distress caused to your daughter and your family. Please rest assured that your comments have been shared with the relevant department so that this situation can be addressed appropriately.
Thank you once again for your valuable feedback. We are pleased to know that, despite this unfortunate experience, you would consider staying with us again. We would be delighted to welcome you back and provide you with an even better holiday on your next visit to Lanzarote.
Kind regards,
Máximo.
Reception - Bakour Lanzarote Splash.
Très bon emplacement
Avenida Juan Carlos I, 35, Lanzarote, 35510, Espagne|12,62 km du centre-ville
Arrivée et départ
Arrivée à partir de :
15:00
Départ avant :
12:00
Bon à savoir
Les enfants sont acceptés dans cet hôtel.
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout d'un lit bébé.
Animaux de compagnie interdits
Veuillez informer l'établissement Bakour Lanzarote Splash à l'avance de l'heure à laquelle vous prévoyez d'arriver. Vous pouvez indiquer cette information dans la rubrique « Demandes spéciales » lors de la réservation ou contacter directement l'établissement. Ses coordonnées figurent sur votre confirmation de réservation. Vous devrez présenter une pièce d'identité avec photo et une carte de crédit lors de l'enregistrement. Veuillez noter que toutes les demandes spéciales seront satisfaites sous réserve de disponibilité et pourront entraîner des frais supplémentaires. Les clients âgés de moins de 18 ans doivent être accompagnés d'un parent ou d'un tuteur légal pour pouvoir s'enregistrer. Pour les réservations de plus de 5 chambres, des frais supplémentaires ou des conditions différentes peuvent s’appliquer. La piscine centrale de l'hôtel fera l’objet de travaux d’entretien du 10 mars au 14 avril 2025. Du 19 janvier au 31 janvier 2026, des travaux d’entretien seront effectués dans le parc aquatique principal de l’hôtel. À partir du 19 janvier et jusqu’à la fin des travaux, le parc aquatique principal sera indisponible, mais le reste des piscines et des installations hôtelières continueront de fonctionner comme d’habitude.
Veuillez noter qu'en vertu du décret royal 933/2021, en vigueur depuis le 1er février 2025, les hôtels en Espagne peuvent demander certaines informations personnelles lors de l'enregistrement, y compris, mais sans s'y limiter, l'identification, l'adresse, l'e-mail et le numéro de téléphone pour les clients de 14 ans et plus, ainsi qu'une preuve de relation avec des mineurs de moins de 14 ans.
L'hôtel accepte les modes de paiement suivants :
Cash
Bakour Lanzarote Splash : questions fréquentes
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