SureStay Plus by Best Western Coquitlam
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Infos rapides
Arrivée à partir de : | 15:00 |
|---|---|
Départ avant : | 11:00 |
Animaux de compagnie | Animaux de compagnie acceptés moyennant supplément |
Commodités
SureStay Plus by Best Western Coquitlam : plus d'informations
SureStay Plus by Best Western Coquitlam
Pratique pour explorer Coquitlam, SureStay Plus by Best Western Coquitlam se situe dans le quartier des affaires, à 4 min en voiture de Grand Casino Canadien de Vancouver et à 9 min de Université Simon Fraser. Cet hôtel se trouve à 10 km de Holland Park et à 10,4 km de Starlight Casino. Profitez de toute une variété d'infrastructures de loisirs qui incluent notamment un sauna, un centre de fitness et une piscine extérieure en saison. Cet hôtel propose également l'accès Wi-Fi à Internet gratuit, une cheminée dans le hall et un distributeur automatique de boissons et d'en-cas. Lors de votre séjour dans cet hôtel, vous pourrez prendre vos repas dans votre chambre grâce au service d'étage. Un petit déjeuner complet gratuit est servi tous les jours de 06 h 30 à 09 h 30. Les équipements et services proposés incluent un centre d'affaires ouvert 24 h/24, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Un parking gratuit est disponible dans l'enceinte de l'hébergement. Les 61 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un micro-ondes et une télévision LCD. Votre lit est préparé avec de la literie de qualité supérieure et toutes les chambres sont équipées d'un canapé-lit. Des chaînes numériques sont à votre disposition et vous invitent au divertissement. Une salle de bain privée avec un ensemble douche/baignoire est à votre disposition. Vous y trouvez également une baignoire à l'eau de source et des articles de toilette gratuits.
Commentaire : 30 sept. 2026
Date d'arrivée : sept. 2026
Commentaire : 6 juil. 2026
Date d'arrivée : mai 2026
Worst experience ever
The room I would give 0 stars if I could. The bathroom had yellow buildup all over the ceiling, red mold in the bathroom grout, hair in the tub, floors and on the wall. The room had not been dusted in what looked like centuries and they did not clean the glass; there were fingerprints and toothpaste splashes still.
Service I would give 0 starts if I could. This room triggered my asthma and almost made me throw up when I entered. I came from out of the country to tried to address this the next day with the staff and get a refund for the days I didn't want to stay, and the room made me so sick I just wanted to go home. I booked six days but the woman in front lied every step of the way about trying to get a refund and called the police on me for pursuing it. The first time the police came I told them what was going on and how I was trying to get a refund and they were getting several phone calls, and the front person just didn't want to deal with me. They let me stay so I could work with the 3rd party. I honestly think they are just calling the cops on anyone that wants to get a refund and pushes it so they don't have to give the refund. I finally convinced the 3rd party to give me a partial refund so I could leave and not lose 5 nights I had left. I got 2 nights credited but needed to leave the property. Sick and exhausted I packed my things and had the third party on the phone. They continued to lie about the possibility of a refund. Saying it wasn't on them when they directly told the third party there would be no refund due to hotel policy. I had to have the third party on the phone and her at the same time to figure this out. I tried to check out and because of this argument they called the police again. I was just trying to check out and go home. The third party wanted verification but was having a hard time reaching the hotel to verify.
I have traveled all over the world, several trips and never have I experienced such a dirty, rude place. I will never book with BestWestern again or go to Canada. The Dominican Republic, Germany, Mexico, Hawaii, Las Vegas, Austria is 1000% cleaner than this place.
I don't have pictured of the red mold from the bathroom because I cleaned it myself.
Commentaire : 30 sept. 2026
Date d'arrivée : sept. 2026
Commentaire : 11 sept. 2026
Date d'arrivée : sept. 2026
After checking in, we discovered that our toilet wouldn’t flush. We were heading out for my son’s hockey, informed the front desk of the problem, and headed out. Got back at 10:30pm to discover it wasn’t fixed. Talked to the front desk about it again, and was given a new room at 11pm. Was given only one room key and no sleeve with wifi password for new room. Discovered that the new room was visibly smaller. Calmly asked if I would be given any refund for the visibly smaller room and inconvenience. Was subjected to a 5 minute tirade about how the problem was solved and how hard her day was.
Next day went by with no issues. 3rd day woke up to a puddle of water on the floor. Discovered it was from the ac unit. Told the front desk, don’t know if they ever fixed it. Just turned ac off. Son needed to do homework, needed wifi password, so went down to front desk. Subjected to argument that there’s no way we didnt have the password already it’s on the key card sleeve…remember we weren’t given a sleeve with our new room. Later that evening came back to find beds not well made, towels replaced, but not stacked properly on the shelf, so one had fallen off the shelf INTO the toilet.
Commentaire : 3 sept. 2026
Date d'arrivée : sept. 2026
Very disappointing reservation and customer-service experience I am extremely disappointed with my experience involving
I am extremely disappointed with my experience involving a reservation at the SureStay Plus by Best Western Coquitlam.
I made this reservation as part of a planned visit to the Vancouver/Coquitlam area. Unfortunately, the trip was cancelled and the reservation was not used. I contacted the appropriate parties regarding the cancellation and attempted to resolve the financial issue.
What was particularly frustrating was the lack of a satisfactory resolution and the feeling that responsibility was being passed between the hotel and the booking company.
As a customer, I should not have to spend significant time going back and forth simply to obtain a clear answer regarding an unused reservation.
This experience left me with a very negative impression of the property and the customer-service process. It also negatively affected my overall experience of planning a visit to British Columbia.
I would not book this property again, and I would be very cautious about booking it through a third-party travel website unless the cancellation and refund terms are completely clear in writing.
I hope management reviews how reservation cancellations and customer complaints are handled so future travelers do not experience the same frustration.
Emplacement
725 Brunette Ave, Coquitlam, V3K 1C3, Canada|8,18 km du centre-ville
Arrivée et départ
Arrivée à partir de :
15:00
Départ avant :
11:00
Bon à savoir
Animaux de compagnie acceptés moyennant supplément
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.